Icfai National Dehradun

ICFAI NATIONAL DEHRADUN

COLLEGE

INTERIM REPORT FOR THE MANAGEMENT THESIS-I: (AN INDUSTRIAL SURVEY TO FACULTRATE ALTERNATE (SENIOR CITIZENS) MODE TO AFFORDABLE BUSINESS DEVELOPMENT SERVICE PROVIDER FOR MSME’S IN THE STATE OF UTTRAKHAND WITH SPECIAL REFRENCE TO HARIDAWAR).

SUBMITTED TO: MRS. RUCHA GUAR [FACULTY GUIDE]

SUBMITTED BY: PREM BALLABH MBA-

IIIC [8NBDH018]

CONTENTS

1.

Introduction.

2.

Aknowledgement.

3.

Objectives of study.

4.

Description of problem.

5.

literature review.

6.

Questionnaire

7. Analysis of survey conducted and questionnaire.( Progress report) 8.

References.

INTRODUCTION Our management thesis-I is based on the market survey. The survey is given by the “Industries Association of Uttrakhand”. Uttrakhand is the 27th state of India & was bought out of Uttar Pardesh (U.P) on 09 Nov 2000, area is 54,483sq km, no of districts is 13, population is 84.809 lakh & Literacy is 72%. Industries Association of Uttrakhand (IAU) is an apex body of Micro, Small & Medium scale industries of Uttrakhand. Its strong membership base covers wide products & services, spread through length & breadth of Uttrakhand. Our sector of study is marketing research, which we have to do across the whole Uttrakhand in different industries. We have do this all research in the manufacturing industries. The reason to do this study is to get the complete information of all the industries that what kind of services they need from time to time. As the project is based on that what kind of services these industries can get from the senior citizens which are retired from the different fields of government services. This all data will be submitted to the Industries Association of Uttrakhand, so when there will be the need of services to these industries they will get the data required from IAU. This process will help the economic growth of state Uttrakhand.

ACKNOWLEDGEMENT I like to thank my faculty guide Mrs RICHA GAUR for giving me the opportunity to match the theoretical knowledge with the practical one in the shape of giving me the report writing which really helped me in my understanding. I wish to acknowledge my Thanks and gratitude to the contributions of people who helped me at every stage of the interim report. I would very much like to express my gratitude and propounds thanks to respected faculty Guide for their continuous guidance, invaluable suggestions and constant motivation without which it would not have been possible for me to complete the live project successfully. I want to extend my thanks to all friends who participated in process and supported me with their sweet cooperation.

PR EM BALLABH

MBA [8NBDH018]

OBJECTIVES OF STUDY Industries Association of Uttrakhand (IAU) is an apex body of Micro, Small & Medium scale industries of Uttrakhand. Its strong membership base covers wide products & services, spread through length & breadth of Uttrakhand. Our sector of study is marketing research, which we have to do across the whole Uttrakhand in different industries. We have done this all research in the manufacturing industries. The objective to do this study is to get the complete information of all the industries that what kind services they need from time to time. As the project is based on that what kind of services these industries can get from the senior citizens which are retired from the different fields of government services. This

all data will be submitted to the Industries Association of Uttrakhand, so when there will be the need of services to these industries thy will the data of required from IAU. This process will help the economic growth of state Uttrakhand. By this survey the student will get the knowledge of the corporate sector &will know that how the marketing survey is done & how it is beneficial to the corporate sector for development. Through this plan MSMEs will get benefit of rich professional expertise at an affordable price. The most suitable BDS providers for the local MSMEs with little amount of re-orientation. They will become not only BDS providers but a friend, philosopher and guide and then would be conceptualizing the requirements and expectations of MSMEs in real terms. It will be a win-win situation for both the BDS providers and MSMEs. The selected experts will be based on business acumen, professional skills, requirement of the MSMEs.

DESCRIPTION OF PROBLEM Despite the thrust and push, the pace of industrialization is not satisfactory. The single most hindering issue is the lack of affordable BDS and the lack of breed of BDS Providers with the orientation towards the First Generation Entrepreneurs, mainly from the Micro & Small Sector. These entrepreneurs look to the BDS Provider as a friend, Philosopher and guide where as the BDS Providers coming from far off places are not able to understand their aspirations, value system and apprehensions. The BDS Providers treat them equally with the matured entrepreneur. Due to the lack of local supply, the BDS Providers are

coming from far off places which are resulting in higher cost and longer wait for their services. Demand – Supply Constraints being faced by MSMEs: • Existing BDS Providers, who are coming from far off places, serve only the Medium Entrepreneurs but not the Small & Micro Entrepreneurs. • Offer in-appropriate or undesirable services vis a vis local requirement • Create a monopoly or cartel leading to exploitative prices • As against these supply side constraints, the entrepreneurs also lack information about the available services and their benefits. • They are also risk averse or reluctant to try services because suppliers are unable to convey the quality of their products and counsel the first generation entrepreneurs about the opportunities available. Due to this mismatch, industrialization of the State is the major causality. Incomes and employments are stagnated and being threatened due to the recession. As against the shortage of BDS Providers, there exists a gap. India has a large pool of retired experts. Many highly skilled professionals find that though they are retired it is too early to give their careers a halt. And, among them, many would still like to regain their work stature and would love to contribute to their concerned industry, society & the nation. Through this plan MSMEs will get benefit of rich professional expertise at an affordable price. The most suitable BDS providers for the local MSMEs with little amount of re-orientation. They will become not only BDS providers but a friend, philosopher and guide and then would be conceptualizing the requirements and expectations of MSMEs in real terms. It will be a win-win situation for both the BDS providers and MSMEs. The selected experts will be based on business acumen, professional skills, requirement of the MSMEs. IAU will handle all the administrative work of identifying and match making between the expertise and the requirement of the assignments with the given beneficial plan below:ACTION PLAN:-

This plan will accept the talents that are not limited by age but the elderly people with talents and expertise and remain a valuable asset for the country. This initiative will start with an establishment of an office with modern amenities required for having all kind of communications. Advertisements through different Medias will be rolled out and resumes will be invited from people preferably of the age group of 50-75. A helpline or call center would also be established. In this IAU will invite interested retirees to register themselves online/offline indicating their area of expertise and maintain this database of domain experts/industry experts. After this a thorough job analysis will be done with the help of seminars, workshops etc. of the SMEs or MSMEs who are to tap the experience and the expertise of the required experts. Their exact need of skills, budget and preferences will be taken into account while doing the match making. A website with information will also be hosted to help MSMEs. The selected BDS providers profile will be informed in detail to the clients MSMEs, to ensure that it is up to their expected requirements and satisfaction is achieved, This will not only bridge the gap between supply and demand for experts but also facilitate members of the elderly population to engage in gainful employment and will contribute not only to economic development but also to enhance their incomes and reduce the state’s financial burden. Initially it is estimated that a minimum of 25 MSMEs in the pilot phase will be availing the services and it will be then scaled upto a minimum of 100 MSMEs in next six months. The reason of 25 expected MSMEs in the pilot phase is because initial 3-4 months will be used in creating awareness and compiling data. Upon project completion, entire documentation will be done and feedback will also be documented from both clients and experts. All feedbacks will be carefully analyzed and discussed to ensure IAU consistently delivers values to both parties and this will be recorded in the knowledge management system for future consultation.

LITERATURE REVIEW 1-Presiding over the meet organized by Industries Association of Uttrakhand (IAU) here today, the CM appreciated the concern of the industry that officials must adopt a pro-active approach while dealing with their issues. He issued directions for speedy clearance of pending investment proposals worth Rs 39,000 crore. Nishank emphasized on better coordination between government officers and entrepreneurs. For the purpose, he directed the Principal Secretary, Industries, PC Sharma, to organize Udyog Mitra meetings every two months at the district level. He also apprised those present at the meeting about his efforts to get extension of the special package of incentives till 2020. IAU chairman Pankaj Gupta said the response shown by the CM toward various problems of the industry, which was still in a nascent stage in the hill state, was laudable. He highlighted more than 40 issues in the demand charter, which needed immediate attention of the government. 2. This is the fourth programmers of the series of ten programmers’ sponsored by the DC (MSME) for creating awareness among the senior officials of state governments on cluster development, MSE CDP, etc. The programme was inaugurated on 29 may 08 by the chief guest, Mr.V.Rajagopalan, IAS, principal secretary (SSI), government of UP who stressed the need for developing a large number of clusters available in UP and to undertake interventions in a qualitative and result oriented manner. Dr. Chukka Kondaish, director General, ni-msme in UP. The inaugural programme was attended by Mr. Markandeya Singh, IAS, special Secretary, industries; Mr. NK Singh, additional director of industries, Mr. S. Balan, joint director, BIRD; Mr. KK Aaron. 69 senior officials of industries department including the additional director, joint

Director, General Manager, managers etc. had attended the 2 day programme. Awareness was generated through discussions among the participants on aspects like cluster development concepts and methodology, diagnostic study , action plan, MSE CDP guidelines setting up of CFC and SPV there of, cluster development implementation and cluster financing. 3- BENEFIT OF CARBON MARKET TO THE MSMEs IN HARVEST WOOD PRODUCTS. In India an emerging carbon market scenario. The results show that these micro small and medium enterprises can innovative technologies that reduce waste, improving the quality of supply and sourcing wood from sustainable managed and certified forests and trees outside the forests. It is estimated that the potential benefits from the carbon markets for harvested wood products in Saharanpur is about $ 5.34 million annually. India’s recent national action plans on climate change provide the policy back up to initiate this and minimize the carbon footprint of the country.

4- Sixth meeting of National Board for Micro Small and medium Enterprises (NBMSME) held on 23rd October, 2008. The hon’ble minister of MSMEs welcome the member of MSMEs and the chairman referred to the two items in the agenda for the meeting namely, Prime Minister’s Employment Generation Program (PMEGP) and the National Manufacturing Competitiveness Program (NMCP). The minister (MSMEs) briefly explained the features of the PMEGP, which was introduce with the merger of PMRY and REGP, along with various facilities that are available under the scheme. The minister inform that for the period 2008-2009 to 2011-2012, there is a provision of Rs.4485 crore, in addition to Rs.250 crore towards forwards and backward linkages, which is expected to generate estimated 37.38 lakh additional employment opportunities under the scheme. The companies we visited for this research are as follows: List of companies visited till date 30 sep. 2009 : 1. M/S Divya Pharmacy

2. M/S Antak Agencies International 3. M/S Conventional Fasteners 4. M/S Vikas Industries 5. M/S Apco pharma Ltd 6. M/S Ved Med Ltd 7. M/S Prabhat Herbals 8. M/S Isat Nett Work Engineering 9. M/S Mayank Industries 10.

M/S Vijay Power spares

11.

M/S Cona Industries Unit II

12.

M/S Mica Glass Industries

13.

M/S Patanjali Ayurveda Ltd

14.

M/S Printo Pack

15.

M/S Aruna Plaster Udyog

16.

M/S Siddhi Plast India

17.

M/S Go-Goal Engineering

18.

M/S Indian Rubber Products

19.

M/S Polychem Varnishes

20.

M/s Padmawati Pharmaccuticals

21.

M/S Dynamic Power Service

22.

M/S Bharat Chemicals

23.

M/S Rishi Chemicals

24. M/S

Poddar Pharma

QUESTIONNIARE DATA SHEET FOR THE PROFILING OF MSME IN UTTARAKHAND THIS SURVEY IS A PART OF STUDY THAT AIMS TO BUILD THE DATABASE OF MICRO, SMALL & MEDIUM ENTERPRISES IN UTTARAKHAND. The data collected will be used only for the purpose stated in the accompanying letter and will not be used for any other purpose.

PROJECT TO FACILITATE ALTERNATE (RETIRED / Sr. CITIZENS / VRS HOLDERS etc.) MODEL OF AFFORDABLE BDS PROVIDERS FOR MSMEs IN UTTARAKHAND IMPLEMENTED BY:

INDUSTRIES ASSOCIATION OF UTTARAKHAND PROJECT SUPPORTED BY: Department for

DFID

International Development

Sr. No. 1

Name of the Company/Firm

2

Office Address Phone

3 4 5

Mobile

Fax

Phone

Mobile

Fax

E-Mail Legal Status

Proprietary

Public Ltd.

Works Address

Partnership 6

Year of Establishment

7

Contact Person

8 9

Name of the Director/ Proprietor/Partner Type of Enterprise

Private Ltd.

Micro

Small

Medium

10 Total Investment in Plant & Machinery Up to 25 Lakhs

Between 5 Crores to 10 Crores

Between 25 Lakhs to 5 Crores

Above 10 Crores

11 Total Number of Employees Officer/ Staff

Skilled

Semi-Skilled

Unskilled

12 Name of the Banker(s) 13 Type of the Products Manufactured 14

Does the Enterprise hold any Quality Certification

Yes No

If Yes, Please give Details 15

Any Difficulty in outsourcing of Product/ Component

Yes No

If Yes, Please give Details

If the Enterprise is facing any problem, the same may be given below or in details on a separate sheet of paper

Type of Intervention Required / Expected

Details of Business development Service that may be required for different Stages Stages in Product Cycle

a)

Pre-Production

b)

Production

c)

Post Production

d)

Other (H.R. Management Etc.)

Kind of Service required

TYPE OF CONSULTANCY SERVICES General Management Training EXISTING BUSINESS DEVELOPMENT/ CONSUTANCY

Technology Improvement/

Expected Source

NAME AND DETAILS OF THE CONSULTANTS/ SERVICE PROVIDERS

SERVICES THAT HAS BEEN USED/BEING USED BY THE COMPANY

Upgradation

Productivity, Efficiency, Waste Reduction Quality Systems Improvement Market linkages Others (Please specify)

WILLINGNESS TO ASSOCIATE FOR IMPROVING TECHNOLOGY AND QUALITY OF SERVICES: Very high

High

Moderate

WHETHER MEMBER OF ANY BUSINESS ASSOCIATION?

Low

Reluctant

Yes No

IF YES PLEASE LIST

ANALYSIS OF QUESTIONARE

THE

SURVEY

CONDUCTED

&

The Questionnaire given to us by the IAU contains different questions. These questions give all the information about the company where we are visiting for the research. This Questionnaire is designed by the IAU according to there requirements which they want from the research. The different questions of the Questionnaire & the responses of the companies are discussed below in detail:

Name of the company/Firm: As we know that this is the simple question. All the companies have their unique names. Every company writes their names without any hesitation & do not start bargaining on this question. Office address: This contains the information about the location of the company that where the company is is having the office. This question contains three extra small questions which are as Phone no: This is the phone no. of the company’s office and most of the companies did not give us the phone no’s of the company’s office. They fared that if the phone no. was exposed in public they will start calling the company for the jobs as usually we see. It was also seen that some companies were not having the phone facilities. Mobile no: This is the mobile no. of the company’s office and most of the companies did not give us the phone no’s of the company’s office. They fared that if the mobile no. was exposed in public they will start calling the company for the jobs as usually we see. It was also seen that some companies were not having the phone facilities. Fax: This is the fax of the company’s office. It was seen generally that the companies did not have the fax facilities however it was seen that some good developed companies like the drug companies were having this facility. Work address: This contains the information about the location of the company that where the company is operating its operations of the business. This question contains three extra small questions which are as Phone no: This is the phone no. of the company’s office and most of the companies did not give us the phone no’s of the company’s . They fared that if the phone no. was exposed in public they will start calling the company for the jobs as usually we see. It was also seen that some companies were not having the phone facilities. Mobile no: This is the mobile no. of the company’s office and most of the companies did not give us the phone no’s of the company’s office. They fared that if the mobile no. was exposed in public they will start calling the company for the jobs as usually we see. It was also seen that some companies were not having the phone facilities.

Fax: This is the fax of the company’s office. It was seen generally that the companies did not have the fax facilities however it was seen that some good developed companies like the drug companies were having this facility. E-mail: This is the email address of the company. Most of the companies do not have the email address because they were not having the internet facilities. Legal status: This question contains four choices or we can say that the four types of legal status are given among them company have to choose that what is their status. These choices are as : Proprietary; Public Ltd; Partnership; Private Ltd. Most of the companies were of legal status proprietary & stricture was centralized. Year of Establishment : This is the year when company was established & it started its business. It was seen that all the companies where established after 1960. Contact person: This is the person whom we were asked to contact in the companies. These were the Gen. Managers; MD’s or we can say that these are the in charges of the companies. It was seen that some companies were having a single person who looks at all functions of the companies outlets. Name of the Director/proprietor/Partner: This is the name of the owner of the company. All most all the companies were having having single owner. Type of Enterprise: This tells about the company’s strength’, capacity,how many units companies have in the state or country. Here also were three options these are as: Micro, Small, medium. It was seen that half of the companies we visited were Small having only one outlet. Some of the companies Micro, and Some were medium. Total investment in plant & machinery: This is the total invest of the company in the Plant & Machinery in the plant. These we can say that they are present assets of the company. Here also three choices were given these are as: Upto 25 lakhs, Between 25 lakhs to 5 crores, Between 5 crores to 10 crores. It was

found that 60% of the companies were we visited were lying in the range of Upto 25 lakh , a few companies lying in the above 5 crore , a few lying in the category of above 5 crore.

Total number of Employees: This is the no. of total employees in the unit. Here also four choices were given according to the types of the employees in the companies these are as: Office/Staff, Skilled, Semiskilled, Unskilled. In most of the companies the no. of the skilled persons were more and office was found less in every company & few were semiskilled and no one was unskilled. Thus the no. of the skilled persons was more in every company. Name of the Banker: These are the banks which have provided loans to these companies for their business. Most of the banks were SBI, PNB, and other banks. Types of the Products Manufactured: These are the types of the products which the company is manufacturing. In the companies we visited we found that most of the companies were manufacturing the drugs, some were manufacturing rubber products, some electrical products , some few powders, some engineering products ,some packaging products for other companies, some glasses etc. Does the Enterprise hold any quality certification: This is the certification of the quality of the products . It was seen that some of the companies were having the quality certificates. Some companies were not having any quality certificate. Any difficulty in outsourcing the product/component: Not any company was facing the product outsourcing problem. However some few face this problem. Next is the small question about the problems which enterprise is facing in that industrial Estate. All of the industries are facing the following problems: Power supply, WaterSupply, Road facilities, etc.

Another is the most important question in the whole questionnaire This contains the table format contains three columns and four rows. This question contains all the information that what kind of services these companies require on the times of before production, at the time of production, after production, also HR & other services required.This also gives the information that what is the expected source of the of these companies where from these get this source. Some of the companies have their own HR department they are lying upon their HR department for these problems. Some post the advertise on their gates and on different places such as newspapers, TV’s etc. most of the companies does not respond to this question, some told that they does not require any services, Some require technical people. Mostly this question was difficult to the companies. Actually they were not ready to expose this problem in front of us due to their personal reasons. Next is the question which almost every responded clearly & give the right information.This contains all the information that what are the services that companies are using & how do they get these services. If they get these from any consultants, who is the consultant. These services are as: General management, Training, Technology improvement/ up gradation, Productivity, Efficiency, Waste reduction, Quality systems improvement, Market linkages, Others. Almost all the companies get these facilities from the from their inside departments which they have made for these services. Thus they have the self services providers. Thus they did not use the outside services for these skills. Next is the question that says that to what extent the companies are ready to improve the technology & quality of services. Most of the companies are ready to to improve these things high but not very high, some to moderate, this is due to size, capacity of the company & ability of the company. Most of the companies do not have high facilities to do this. This also depends upon capacity & ability of company. The last question of the questionnaire says that is the company member of any business association. All the companies are the

members of HID. (Haridawar Industrial Development ) some where also members of IAU, other association.

REFRENCES The data used for this research is totally primary data & some little data is secondary data. Primary data was collected from the field research which we conducted. The secondry data used for this research is collected from the broachers and small books of IAU. The scondry data was used for the information of IAU and for the understanding of the objectives of research study.