I Am Knowledge Worker 2.0 Hear me roar
Stephen Collins acidlabs
Definitely not!
Who am I?
Who (and what) is Knowledge Worker 2.0?
“... works primarily with information or... develops and uses knowledge in the workplace.” Peter Drucker, Landmarks of Tomorrow, 1959
Work has changed from...
making things...
to knowing things
BigCorp Pty Ltd
They’re here. And here. And here. And here. And here.
Where they should be.
Content
People
Organisational Psychologist
Records Manager Subject Experts
Information Architect
Researcher Web Strategist DBA
Research Scientist
Corporate Comms Manager
CIO
HR Manager
Knowledge Manager
Industry Analyst
Marketer
Organisational Development Manager Business Manager
CFO CEO
Project Manager
Software Developer Systems Analyst
Technology
IT Manager
Business Analyst Web Developer
Business
Original version by Patrick Lambe, Straits Knowledge http://www.greenchameleon.com/gc/blog_detail/on_becoming_extinct/
Knowledge Worker 1.0 are forced to look like this ‣ limited location ‣ limited roles ‣ inside the wall ‣ stuck at a desk (and stuck using email and other standard tools)
‣ custodian of information ‣ knowledge as process ‣ uses rigid ways of organising information
Knowledge Worker 2.0 looks like this ‣ all over the organisation ‣ broad skills on a solid base ‣ not bound to one place ‣ connects with colleagues, peers and client community everywhere
‣ understands “the way we do things around here”
‣ uses many tools ‣ no particular age ‣ knowledgeable, interested, engaged, contributing
‣ shares and distributes information freely
Skills
Synthesizers
T-Shaped
Fuzzy
http://www.flickr.com/photos/geek4x4/237306157/
Which is not the same as this...
Bursty vs. Busy
“The burst economy, enabled by the Web, works on innovation, flat knowledge networks, and discontinuous productivity.” Anne Truitt Zelenka, Web Worker Daily
http://webworkerdaily.com/2007/04/19/busyness-vs-burst-why-corporate-web-workers-look-unproductive/
Creative
Innovative
Intellectually present
Not tied to a desk
Continuous Partial Attention
The world is my water cooler (and my meeting room)
“Networked, social-based opportunities are so explosive today that when we pursue them we’re flung forward at pace.” James Governor, RedMonk
http://www.redmonk.com/jgovernor/2007/04/17/hyper-productivity-and-information-saturation-economics/
Seeding the fertile mind
At enlightened, forward-thinking companies, managers understand the connection between learning, innovation, and higher productivity — in fact, employees at these companies may even be encouraged to spend time learning and experimenting with new technologies.” Joe McKendrick, FASTForward http://fastforwardblog.com/2007/04/16/enterprise-20s-productivity-perception-paradox/
Wide range of tools
“One of the most interesting things for me about these classes has been how often students bring up one specific concern; that people who use the new tools heavily — who post frequently to an internal blog, edit the corporate wiki a lot, or trade heavily in the internal prediction market — will be perceived as not spending enough time on their ‘real’ jobs.” Prof. Andrew McAfee, HBS http://blog.hbs.edu/faculty/amcafee/index.php/faculty_amcafee_v3/the_pursuit_of_busyness/
Fail gloriously (and often)
Motivation?
Generation Y
Anyone. It’s situational.
How can I add value?
How do I get value?
Outta here...
Engagement
Community
Co-workers
Management
Clients and customers
Conversation
Culture
Aware
Share
Care
Learn
No walls
Authority from knowledge rather than power
Imagine http://www.flickr.com/photos/midnight_trucker/376653652/
Licensing
http://creativecommons.org/licenses/by-nc-sa/3.0/
http://www.slideshare.net/trib
Like the cool pictures? iStockphoto.com, LuckyOliver.com and Flickr
Stephen Collins
[email protected] skype: trib22 +61 410 680722 www.acidlabs.org twitter.com/trib www.linkedin.com/in/stephencollins
strategies, tools and processes to empower knowledge workers