Hurricane Katrina Telephone Numbers To Contact Lenders

Hurricane Katrina Telephone Numbers to Contact Lenders (as of 09-26-2005)

1st USA Bank

Centex Home Equity

(A Bank One Company) 1-877-530-8951 Emergency Hotline Switchboard mortgage: 1-800-848-9136 home equity: 1-888-765-2849 clients still with Bank One: 1-866-837-7308

Hurricane Katrina Assistance #: 1-888-480-2432 option 9 Mon-Fri: 7am-5:30pm (CST) (available Saturdays)

CitiCorp Trust Bank FSB (partners with CitiFinancial Mortgage) 1-888-523-3186 Department of Collections: 1-800-848-7491

ABN/AMRO Mortgage 1-800-783-8900 Mon-Fri: 8:30am-6:00pm (EST)

CitiFinancial Hurricane Relief Customer Service #: 1-800-249-2181

Allstate Mortgage 1-800-54-STORM

Citigroup

Ameriquest Mortgage / Argent Mortgage Company

Customer Service #: 1-800-283-7918

Customer Care Line: 1-800-430-5262

Mon-Fri: 8am-8pm (EST) Sat: 9am-6pm (EST)

AmSouth Bancorp (# to call if you don't know your loan number) 1-800-AMSOUTH home equity:1-800-290-5358 installment: 1-800-333-4104 revolving credit: 1-800-289-6730 home equity installment: 1-800-290-5358

Countrywide Financial Corp. Customer Service #: 1-800-669-6607 disaster affected borrowers call: 1-800-669-0102

CTX Mortgage 1-800-666-5363 x4076

Bank of America Customer Service #: 1-800-444-4302

Decision ONE Mortgage Customer Service #: 1-866-725-9794

Bank One 1-877-530-8951 Emergency Hotline Switchboard mortgage: 1-800-848-9136 home equity: 1-888-765-2849 clients still with Bank One: 1-866-837-7308

(If you press the option of "make payment over the phone", you can directly go to a representative)

EMC Mortgage Corporation Special Customer Service #: 1-866-475-7329 (extended hours for evening and Saturday calls)

www.acornhousing.org

Hurricane Katrina Telephone Numbers to Contact Lenders (as of 09-26-2005)

Encore Credit Corporation

GMAC Mortgage

Option One Mortgage Bank (member of H&R Block family of companies) Customer Service #: 1-800-648-9605

Hurricane Relief Customer Service #: 1-800-766-4622

Green Tree Customer Service #: 1-800-643-0202

Equifirst Corporation Customer Service #: 1-800-272-3477

Hibernia Bank

8am-5pm (CST)

1-877-636-4008 1-877-636-4013

Fannie Mae

Homecomings

Consumer Resource Center: 1-800-732-6643

Customer Service #: 1-800-206-2901 (press 1 for Disaster Response Team)

FEMA 1-800-621-FEMA TTY: 1-800-462-7585

HomeEq Servicing Customer Service #: 1-800-414-0969 1-877-867-7378

FHA 1-800-621-3362

Household and Beneficial Hurricane Katrina Relief #: 1-877-660-7046

Fidelity Homestead Covington Branch #: 1-985-871-4202 Slidell Branch #: 1-985-726-9009

HUD 1-888-297-8685

First Horizon Home Loans and Refinancing: 1-800-364-7662 Home Loan Insurance Processing Center for Claims: 1-866-497-0530

Freddie Mac Consumer Help Line: 1-800-373-3343

Iberia Bank 1-800-315-2405

IndyMac Bank Pay Arrangements #: 1-800-781-7399 Claims Department: 1-888-680-6808 Current Insurance Info: 1-800-781-7399 Mon-Fri: 7am-8pm (CST)

GMAC Financial Services

Irwin Mortgage

Mortgage Customer Service #: 1-800-766-4622

Customer Service #: 1-800-284-4462 www.acornhousing.org

Hurricane Katrina Telephone Numbers to Contact Lenders (as of 09-26-2005)

JPMorgan Chase & Co. / Chase Mortgage Services / Chase Bank USA

Ocwen Customer Relations #: 1-800-746-2936

1-877-530-8951 Emergency Hotline Switchboard mortgage: 1-800-848-9136 home equity: 1-888-765-2849 clients still with Bank One: 1-866-837-7308

Option One Mortgage Bank (member of H&R Block family of companies) Customer Service #: 1-800-648-9605

Liberty Bank

Regions Mortgage

Customer Care Numbers: 1-225-774-2381 1-225-774-3508 1-225-774-3842 1-225-774-7985 1-225-774-7251

Collections: 1-800-748-9498 Mortgages: 1-800-986-2462

Litton Loan Servicing Default Counseling Department #: 1-800-999-8501 option 9

Midland Mortgage Corp. Hurricane Customer Service: 1-800-654-4566 ext 9

Select Portfolio Servicing, Inc. Loan Resolution Department: 1-888-818-6032 Mon-Thurs: 10am-10pm (EST) Fri: 10am-7pm (EST) Sat: 9am-1pm (EST)

Standard Mortgage Corp. Borrower Relief Hotline: 1-800-538-7784

Union Planters

MortgageIT

1-800-986-2462

Customer Service # for disaster relief: 1-866-647-9504

Union Savings

National City Customer Counseling #: 1-800-523-8654

New Century 1-888-477-0193 (press * for hurricane assistance)

NovaStar Mortgage General Customer Service #: 1-888-289-1231

Residential Mortgages & Loans #: 1-203-830-4800 Mon-Weds: 8am-5pm (EST) Thurs: 8am-6pm (EST) Fri: 8am-7pm (EST) Sat: 8:30am-1pm (EST)

US Bank 1-800-240-7890 (press #1 for Disaster Relief Menu) Alternate Service Site: 1-800-365-7772

www.acornhousing.org

Hurricane Katrina Telephone Numbers to Contact Lenders (as of 09-26-2005)

Vanderbilt Mortgage & Finance, Inc.

Whitney Bank

General Customer Service # 1-800-970-7250

Customer Service #: 1-877-611-9448 Mortgage Loan Deferral #: 1-800-436-1022

Mon-Fri: 8:30am-8pm (EST) Sat.: 8:30am-noon (EST)

Wilshire Credit Corporation Customer Service #: 1-888-502-0100

Washington Mutual / Long Beach Mortgage Company Disaster Relief Help Line #: 1-800-472-1254

WMC Mortgage Corp. Option One Mortgage Bank

Wells Fargo & Co.

Customer Service #: 1-800-648-9605

Mortgage Customer Emergency Relief: 1-888-818-9147 Home Equity: 1-888-667-6059 Disaster Mortgage Protection Insurance through ACE Insurance Company: 1-800-234-7354 option 1

Wells Fargo Financial Hurricane Relief Customer Service #: 1-877-563-3352 (Only for Wells Fargo Financial Accounts)

www.acornhousing.org