Hotel Project
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“ EVERY ROOM A HOME”
The Mountain Paradise Hotel is a new option in the volcano area being just a few minutes from the town of San Ignacio. It is an excellent location to visit many of the area´s attractions. The Mountain Paradaise Hotel is a project with a strong emphasis on personalized services and guest privacy. Besides a wonderful environment surrounding the Hotel and inside of it. The Mountain Paradise Hotel is an amazing experience that guests will never forget.
To achieve the preference and satisfaction of our guest by exceeding their expectation of excellent service.
To exceed the expectations of our guests by giving them more than they expect, through our well trained personnel, high standards in customer service and dedication to every aspect of service.
To
be the best Mountain Hotel in the country, recognized for its excellent service and family atmosphere.
To offer comfort and hospitality in a family atmosphere. To increase the quality in the service. To promote ecotourism in the area. To exceed the expectation of our guest.
We aspire to turn into a hotel recognized internationally offering services of high quality and satisfying need. To popularize the recently opened hotel, to create and maintain loyal clients. The way to achieve this is to offer and retain competitive rates and to personalize the service. To response in a permanent and exceeding of the customers’ expectations.
Responsibility:
To know our obligations, always giving the best of each, taking time to make the right decisions and causing the minimum impact to our customers.
Honesty: Being honest with ourselves and with our customers by providing a fair service. Commitment: It goes beyond fulfilling an obligation, it is to bring into practice aptitudes and talents to achieve our goals.
our
Teamwork: To help OURSELVES and to rest to achieve GOALS, with pride and satisfaction. Discipline: To carry out all activities according to the established schedules and standards.
COURTESY:
PROFESSIONAL:
EXTRA MILE:
All customers are treated in a courteous manner at all times, in order to make customers feel comfortable and welcome.
All employee breaks and personal business are conducted out of the view of customers. Employees dealing with customers are presented themselves in a professional manners and dress accordingly. They are often trained in order to interact in a effective way with customers. A conscious effort is made to assist a customer in finding
what they need and/or in solving a problem. Because in this way we solve more problems efficiently.
CHECK - IN: From 14:00 hours
CHECK – OUT: 12:00 hours There are baggage lockers available for early or late check outs.
CANCELLATION: If cancelled up to 2 days before date of arrival, no fee will be charged. If cancelled later or in case of no-show, the first night will be charged. CHILDREN AND EXTRA BED: All children under 2 years stay free of charge when using existing bedding.
All children under 2 years are charged $ 20.00 per night and person for cots.
All older children or adults are charged $ 40.00 per night and person for extra beds.
Maximum capacity of extra beds/baby cost in a room is 2. Extra beds and baby cots are upon request and need to be confirmed by the hotel.
PETS: Pets are not allowed in the Hotel. CREDIT CARDS ACCEPTED:
Visa, Master card , American Express, Selecta, American DreamCard,
The hotel reserves the right to pre-authorize credit cards prior to arrival.
Unlimited access Valet Parking is $10 per night.
Smoking rooms may be available, you have to specify during the reservation process if you prefer a smoking room.
To offer special prices. Constants training for employees. To make alliances with different travel agency.
Mountain Paradise Hotel was created with two important purposes to know the ecotourism of the San Ignacio area and to provide more employees in the location of San Ignacio in this way help with the economy of the people and country. Was founded by Glendy Galdamez, Yancy Gutierrez and Susana Aleman. When this group of investors always had the vision to have the most beautiful and comfortable mountain hotel because in this way the National and
International tourist will have the opportunity to know the natural resources that El Salvador has. They had the project and land but not the enough money to begin with the hotel. In 2008 they had the opportunity to know John Theyson investor to help them with the project. At the begin was difficult to convince because he had a lot of doubt about hotel. When was presented with the plan, they were awed by Mountain Paradise Hotel. This Hotel will be unique in Central America with a family concept and good quality service Mountain Paradise Hotel is now a reality.
A central parking area has been designed in order to maintain visual and sonic contamination to a minimum. There are golf carts available to take you from the main areas to the rooms if desired. Special parking is also available for tour buses. The hotel consists in three categories: Master suite, Junior suite, Premium suit, a restaurant with capacity for 80 people, adult and children’s swimming pool, jacuzzi and wet bar.
All the rooms are equipped with “My Home Intelligent Systems”, a king size bed, fine wood furniture, flat screen televisions with cable, wireless internet, international access telephones and a jacuzzi. The two-bedroom Suites have a total construction of 140 sq meters (1506.94 sq feet). Besides the standard features in all the rooms, the suite has a private garden swimming pool with view of the volcano, a sitting area, 2 bathrooms – master bath has jacuzzi. Each Junior Suite is 70 sq meters (753.43 sq feet), an outdoor jacuzzi facing the volcano, private garden and rock embedded shower.
Some of the personalized services offered by Mountain Paradise include breakfast served in your room upon request and free scheduled transportation to San Ignacio. The restaurants are 690 sq meters (7427 sq feet) and have been designed in a way that you will have an uninterrupted view of the volcano from anywhere in the building. With high arches and ceilings and no doors, you will be able to enjoy first class meals in a totally natural atmosphere.
Amayo,La palma, from San Ignacio downtown 7 kms, Road to Angel Volcano, from San Ignacio river 200 mtrs west.
MASTER SUITE, JUNIOR SUITE, AND PREMIUM SUITES. RESTAURANTS ALL OUR VARIETY OF NATIONAL AND INTERNATIONAL FOODS.
BOUTIQUES
SPA
MINI GYM
RAPPEL
HORSE BACK RIDING
TOURS OUTSIDE THE HOTEL
MINI ZOO
PARKING
BARS AND WET BAR ALL OUR NATIONAL AND INTERNATIONAL LIQUOR COMBINATIONS DISCO AND NIGHT FAMILY SHOWS INTERNATIONAL AND NATIONAL ARTISTS
JANUARY:
FEBRUARY:
National tourist $50.00 per person Children under 7 years old don’t pay entrance ( All inclusive) International tourist $85.00 per person ( All inclusive) Include transportation
National tourist 2 people per $99.00 Children pay 50% ( All inclusive) International tourist 2 people per $125.00 ( All inclusive) Include transportation
MARCH:
APRIL
National tourist 3 people per $189.00 ( All inclusive) International tourist 3 people per $199.00 ( All inclusive) Include transportation
National tourist $69.00 per person ( All inclusive) International tourist $99.00 per person ( All inclusive) Include transportation
MAY:
JUNE:
National tourist $40.00 per person Children under 7 years old don’t pay entrance ( All inclusive) International tourist $65.00 per person Children under 7 years old don’t pay entrance ( All inclusive) Include transportation
National tourist $55.00 Per person ( All inclusive) International tourist $85.00 Per person ( All inclusive) Include transportation
JULY:
AUGUST:
National tourist $57.00 Per person ( All inclusive) International tourist $95.00 Per person ( All inclusive) Include transportation
National tourist $180.00 2 adults 1 child ( All inclusive) International tourist $99.00 Per person ( All inclusive) Include transportation
SEPTEMBER:
OCTOBER:
National tourist $57.00 per person child pay the half. ( All inclusive) International tourist $79.00 Per person
National tourist $69.00 Per person ( All inclusive) International tourist $89.00 Per person
NOVEMBER:
DECEMBER:
National tourist $62.00 Per person ( All inclusive) International tourist $99.00 Per person ( All inclusive) Include transportation
National tourist $69.00 Per person ( All inclusive) International tourist $100.00 Per person ( All inclusive) Include transportation
PRODUCT DESCRIPTION
AMOUNT
UNIT PRICE
TOTAL
19,200
$ O.10
$ 1,920.00
6,000
$ 0.25
$1,500.00
14,000
$ 0.06
$840.00
5 PEOPLE
$ 15.00 each day
$900.00
6
$ 800.00
$ 4,800.00
8,000
$ 0.04
$ 320.00
FLYERS Measure: 5 x 10. Material: couch paper 100 Brilliant 2 Full color printed. BROCHURE Measure: 17x11 Material: couch c 200 Two faced full color printed sides, front and back part. Folded in 4 parts. in the Flyers distribution newspaper DIARIO DE HOY. Hired personnel to distribute the brochures and flyers. BILLBOARD
STICKERS TOTAL
$ 10,280.00
The marketing that Mountain Paradise Hotel will use for its promotion are as follows:
FLYERS
STIKERS
BROCHURE
Web Page
BILLBOARD
www.mountainparadisehotel.com
RESOURCES
1.FLYERS
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
NOV
DIC
2009
2009
2009
2009
2009
2009
2009
2009
2009
2009
2009
2009
X
X
X
X
CAMPAIGN: To distribute flyers in the newspaper El Diario de Hoy on Monday,Wednesday and Friday 1,000 per day (4 months) 2. To distribute flyers in
X
X
X
X
banks,mall, universities on Thuesday Saturday and Sunday 600 per day (4 BROCHURES CAMPAIGN: month) To distribute Brochures in travel agency, airports, mall, on Saturday and
X
X
X
X
sunday 500 per day (4 month) BILLBOARD To distribute them in Comalapa Road, Troncal del norte Road,Boulevard
X
X
X
X
X
X
del Ejercito, Juan Pablo II street, Chalatenango and Amayo. STICKERS To give them one per reservation and on the front desk.
X
X
X
X
X
X
X
X
X
X
Strengths:
Weaknesses:
Accesible price Location of the Hotel Quealified Staff Infraestructure Variety of Service Marketing Management Technology Parking
Reputation Start up cash flow Inexperience Growth development
Opportinities:
Threats:
Market development Competitor´s Vulnerability Technology innovation Strategic alliances
Competitor´s intentions Loss of key staff Seasonality, weather effects New Competitors Price war with competition
The Mountain Paradise Hotel is a new option in the volcano area being just a few minutes from the town of San Ignacio. It is an excellent location to visit many of the area´s attractions. The Mountain Paradaise Hotel is a project with a strong emphasis on personalized services and guest privacy. Besides a wonderful environment surrounding the Hotel and inside of it. The Mountain Paradise Hotel is an amazing experience that guests will never forget.
To achieve the preference and satisfaction of our guest by exceeding their expectation of excellent service.
To exceed the expectations of our guests by giving them more than they expect, through our well trained personnel, high standards in customer service and dedication to every aspect of service.
To
be the best Mountain Hotel in the country, recognized for its excellent service and family atmosphere.
To offer comfort and hospitality in a family atmosphere. To increase the quality in the service. To promote ecotourism in the area. To exceed the expectation of our guest.
We aspire to turn into a hotel recognized internationally offering services of high quality and satisfying need. To popularize the recently opened hotel, to create and maintain loyal clients. The way to achieve this is to offer and retain competitive rates and to personalize the service. To response in a permanent and exceeding of the customers’ expectations.
Responsibility:
To know our obligations, always giving the best of each, taking time to make the right decisions and causing the minimum impact to our customers.
Honesty: Being honest with ourselves and with our customers by providing a fair service. Commitment: It goes beyond fulfilling an obligation, it is to bring into practice aptitudes and talents to achieve our goals.
our
Teamwork: To help OURSELVES and to rest to achieve GOALS, with pride and satisfaction. Discipline: To carry out all activities according to the established schedules and standards.
COURTESY:
PROFESSIONAL:
EXTRA MILE:
All customers are treated in a courteous manner at all times, in order to make customers feel comfortable and welcome.
All employee breaks and personal business are conducted out of the view of customers. Employees dealing with customers are presented themselves in a professional manners and dress accordingly. They are often trained in order to interact in a effective way with customers. A conscious effort is made to assist a customer in finding
what they need and/or in solving a problem. Because in this way we solve more problems efficiently.
CHECK - IN: From 14:00 hours
CHECK – OUT: 12:00 hours There are baggage lockers available for early or late check outs.
CANCELLATION: If cancelled up to 2 days before date of arrival, no fee will be charged. If cancelled later or in case of no-show, the first night will be charged. CHILDREN AND EXTRA BED: All children under 2 years stay free of charge when using existing bedding.
All children under 2 years are charged $ 20.00 per night and person for cots.
All older children or adults are charged $ 40.00 per night and person for extra beds.
Maximum capacity of extra beds/baby cost in a room is 2. Extra beds and baby cots are upon request and need to be confirmed by the hotel.
PETS: Pets are not allowed in the Hotel. CREDIT CARDS ACCEPTED:
Visa, Master card , American Express, Selecta, American DreamCard,
The hotel reserves the right to pre-authorize credit cards prior to arrival.
Unlimited access Valet Parking is $10 per night.
Smoking rooms may be available, you have to specify during the reservation process if you prefer a smoking room.
To offer special prices. Constants training for employees. To make alliances with different travel agency.
Mountain Paradise Hotel was created with two important purposes to know the ecotourism of the San Ignacio area and to provide more employees in the location of San Ignacio in this way help with the economy of the people and country. Was founded by Glendy Galdamez, Yancy Gutierrez and Susana Aleman. When this group of investors always had the vision to have the most beautiful and comfortable mountain hotel because in this way the National and
International tourist will have the opportunity to know the natural resources that El Salvador has. They had the project and land but not the enough money to begin with the hotel. In 2008 they had the opportunity to know John Theyson investor to help them with the project. At the begin was difficult to convince because he had a lot of doubt about hotel. When was presented with the plan, they were awed by Mountain Paradise Hotel. This Hotel will be unique in Central America with a family concept and good quality service Mountain Paradise Hotel is now a reality.
A central parking area has been designed in order to maintain visual and sonic contamination to a minimum. There are golf carts available to take you from the main areas to the rooms if desired. Special parking is also available for tour buses. The hotel consists in three categories: Master suite, Junior suite, Premium suit, a restaurant with capacity for 80 people, adult and children’s swimming pool, jacuzzi and wet bar.
All the rooms are equipped with “My Home Intelligent Systems”, a king size bed, fine wood furniture, flat screen televisions with cable, wireless internet, international access telephones and a jacuzzi. The two-bedroom Suites have a total construction of 140 sq meters (1506.94 sq feet). Besides the standard features in all the rooms, the suite has a private garden swimming pool with view of the volcano, a sitting area, 2 bathrooms – master bath has jacuzzi. Each Junior Suite is 70 sq meters (753.43 sq feet), an outdoor jacuzzi facing the volcano, private garden and rock embedded shower.
Some of the personalized services offered by Mountain Paradise include breakfast served in your room upon request and free scheduled transportation to San Ignacio. The restaurants are 690 sq meters (7427 sq feet) and have been designed in a way that you will have an uninterrupted view of the volcano from anywhere in the building. With high arches and ceilings and no doors, you will be able to enjoy first class meals in a totally natural atmosphere.
Amayo,La palma, from San Ignacio downtown 7 kms, Road to Angel Volcano, from San Ignacio river 200 mtrs west.
MASTER SUITE, JUNIOR SUITE, AND PREMIUM SUITES. RESTAURANTS ALL OUR VARIETY OF NATIONAL AND INTERNATIONAL FOODS.
BOUTIQUES
SPA
MINI GYM
RAPPEL
HORSE BACK RIDING
TOURS OUTSIDE THE HOTEL
MINI ZOO
PARKING
BARS AND WET BAR ALL OUR NATIONAL AND INTERNATIONAL LIQUOR COMBINATIONS DISCO AND NIGHT FAMILY SHOWS INTERNATIONAL AND NATIONAL ARTISTS
JANUARY:
FEBRUARY:
National tourist $50.00 per person Children under 7 years old don’t pay entrance ( All inclusive) International tourist $85.00 per person ( All inclusive) Include transportation
National tourist 2 people per $99.00 Children pay 50% ( All inclusive) International tourist 2 people per $125.00 ( All inclusive) Include transportation
MARCH:
APRIL
National tourist 3 people per $189.00 ( All inclusive) International tourist 3 people per $199.00 ( All inclusive) Include transportation
National tourist $69.00 per person ( All inclusive) International tourist $99.00 per person ( All inclusive) Include transportation
MAY:
JUNE:
National tourist $40.00 per person Children under 7 years old don’t pay entrance ( All inclusive) International tourist $65.00 per person Children under 7 years old don’t pay entrance ( All inclusive) Include transportation
National tourist $55.00 Per person ( All inclusive) International tourist $85.00 Per person ( All inclusive) Include transportation
JULY:
AUGUST:
National tourist $57.00 Per person ( All inclusive) International tourist $95.00 Per person ( All inclusive) Include transportation
National tourist $180.00 2 adults 1 child ( All inclusive) International tourist $99.00 Per person ( All inclusive) Include transportation
SEPTEMBER:
OCTOBER:
National tourist $57.00 per person child pay the half. ( All inclusive) International tourist $79.00 Per person
National tourist $69.00 Per person ( All inclusive) International tourist $89.00 Per person
NOVEMBER:
DECEMBER:
National tourist $62.00 Per person ( All inclusive) International tourist $99.00 Per person ( All inclusive) Include transportation
National tourist $69.00 Per person ( All inclusive) International tourist $100.00 Per person ( All inclusive) Include transportation
PRODUCT DESCRIPTION
AMOUNT
UNIT PRICE
TOTAL
19,200
$ O.10
$ 1,920.00
6,000
$ 0.25
$1,500.00
14,000
$ 0.06
$840.00
5 PEOPLE
$ 15.00 each day
$900.00
6
$ 800.00
$ 4,800.00
8,000
$ 0.04
$ 320.00
FLYERS Measure: 5 x 10. Material: couch paper 100 Brilliant 2 Full color printed. BROCHURE Measure: 17x11 Material: couch c 200 Two faced full color printed sides, front and back part. Folded in 4 parts. in the Flyers distribution newspaper DIARIO DE HOY. Hired personnel to distribute the brochures and flyers. BILLBOARD
STICKERS TOTAL
$ 10,280.00
The marketing that Mountain Paradise Hotel will use for its promotion are as follows:
FLYERS
STIKERS
BROCHURE
Web Page
BILLBOARD
www.mountainparadisehotel.com
RESOURCES
1.FLYERS
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
NOV
DIC
2009
2009
2009
2009
2009
2009
2009
2009
2009
2009
2009
2009
X
X
X
X
CAMPAIGN: To distribute flyers in the newspaper El Diario de Hoy on Monday,Wednesday and Friday 1,000 per day (4 months) 2. To distribute flyers in
X
X
X
X
banks,mall, universities on Thuesday Saturday and Sunday 600 per day (4 BROCHURES CAMPAIGN: month) To distribute Brochures in travel agency, airports, mall, on Saturday and
X
X
X
X
sunday 500 per day (4 month) BILLBOARD To distribute them in Comalapa Road, Troncal del norte Road,Boulevard
X
X
X
X
X
X
del Ejercito, Juan Pablo II street, Chalatenango and Amayo. STICKERS To give them one per reservation and on the front desk.
X
X
X
X
X
X
X
X
X
X
Strengths:
Weaknesses:
Accesible price Location of the Hotel Quealified Staff Infraestructure Variety of Service Marketing Management Technology Parking
Reputation Start up cash flow Inexperience Growth development
Opportinities:
Threats:
Market development Competitor´s Vulnerability Technology innovation Strategic alliances
Competitor´s intentions Loss of key staff Seasonality, weather effects New Competitors Price war with competition
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