Host Team Handbook

Port City Community Church host team handbook

making great impressions everywhere

The host team is the first impression of Port City Community Church. Our goal is to help people walk with God by directing them into the different ministry environments

Welcome to the Host Team at Port City Community Church! We are excited that you have chosen to serve on our team as we trust God to see lives changed in Wilmington and beyond. Looking at the life of Jesus, we see him helping those around Him in many ways, removing obstacles in order to draw lives closer to Him. Similarly, the Host Team provides an opportunity for us to help and serve those around us, disarming people coming to Port City for the first time or umpteenth time. The Host Team is often the first impression of the church. Whether we’re parking cars, serving coffee, or holding a door open; every act of kindness affects this first impression. We have the privilege of serving the church weekly, reminding us of the bigger picture of being Christ’s body. When we function as a unit, people are impacted and lives are changed.  

Thank you again for serving on the host team, and we look forward to serving along side of you!

Host Team Staff:   Jessica Mann [email protected] o. (910)202.8831 c. (910)547.0570   Kelly Cain [email protected] o. (910)202.8808 c. (910)685.5500

volunteer overview I am on the



I serve on the





















team.



Sundays.

(red, blue, green, 1st &3rd or 2nd & 4th)

I need to be in the (volunteer location)

by (time)

after the service I need to













contents greeting and ushering intro

1

greeting

2

ushering

4

cafe

5

bookstore

7

information desk

8

what about my kids?

9

Greeting
and
Ushering
at
Port
City



 Being
a
greeter
or
an
usher
is
an
important
part
of
Sunday
mornings
at
Port
City.
Not
only
are
 you
the
voice
of
a
friendly
“good
morning”
to
many
people
before
the
service,
but
you
are
also
 an
information
source.
If
ever
you
don’t
know
the
answer
to
a
particular
question,
you
can
 always
point
people
to
the
Information
Desk.
 
 There
are
a
few
things
you
need
to
know
in
order
to
help
your
greeting
experience
go
 smoothly:
 • You’ll
serve
on
the
same
team
each
time
you
serve

 • You
should
arrive
to
the
Host
Team
Room
45
minutes
before
the
service
begins.
It
is
 essential
that
you
arrive
45
minutes
beforehand
so
that
all
necessary
information
can
be
 communicated
effectively.
Here
are
your
arrival
times:
 
 7:45
for
the
8:30
service
 9:45
for
the
10:30
service
 11:45
for
the
12:30
service
 
 Meet
your
Captain
 Captains
are
an
essential
part
of
your
Sunday
morning
on
the
Host
Team.
What
if
you
need
a
 doorstop
or
more
offering
baskets?
Captains
will
help
with
such
tasks,
as
well
as
much
more.
 
 Guest
Services:
 As
a
greeter
and
usher
no
matter
where
you
are
in
the
building
many
people
will
look
to
you
 as
an
information
source.
They
might
want
to
know
where
Grow
Zone
or
Treasure
Island
is
 located
and
when
TILT
is
being
held,
or
maybe
why
we’re
called
PC3
(it’s
a
common
question,
 believe
it
or
not).
The
goal,
is
that
we
would
leave
where
we
are
positioned
throughout
the
 building
and
take
them
to
the
ministry
environment
they
are
trying
to
locate.
Be
sure
to
get
 on
the
general
email
list
for
weekly
announcements
so
you’ll
stay
current
with
Port
City
 events.
(go
to
portcitychurch.org)

 
 
 Tshirts:

You
have
been
provided
with
a
host
team
t‐shirt.

It
is
an
option
for
you
to
wear
while
 you
are
serving,
it
is
not
a
requirement.
 



 
 1

Interior
Door
Greeters
 
 Each
service
requires
12
Interior
Door
Greeters
(IDG’s)
to
function
smoothly.
As
an
IDG,
you
 will
distribute
bulletins
to
people
entering
the
main
auditorium.
Bulletins
can
be
found
in
the
 rooms
on
either
side
of
the
Information
Desk.

 
 IDG’s
are
to
remain
at
their
assigned
door
until
the
announcements
have
begun.
 
 • Inner
Auditorium
Doors:
Inside
doors
to
the
auditorium
are
NEVER
to
be
propped
open,
 though
IDG’s
should
open
and
close
them
accordingly
as
people
pass
through.
Keeping
 the
interior
doors
shut
helps
maintain
a
comfortable
temperature
in
the
main
 auditorium,
as
well
as
prevents
the
on‐stage
haze
from
setting
off
any
fire
alarms.
 
 • Outer
Auditorium
Doors:
Doorstops
for
these
can
be
found
in
a
nearby
basket.
These
 doors
should
be
closed
when
the
IDG
leaves
his
or
her
post
when
the
announcements
 have
started.
 
 • Please
remember
to
put
bulletins
back
on
the
tables,
and
keep
the
area
around
your
 door
looking
tidy
 
 • If
you
are
placed
at
the
2nd
set
of
interior
doors,
your
main
job
is
to
open
doors
for
 people
as
they
come
in.

 
 


Exterior
Door
Greeters



 Each
service
also
requires
14
Exterior
Door
Greeters
(EDG’s)
in
order
to
function
smoothly.
For
 the
same
reason
as
the
inner
auditorium
doors,
we
ask
that
these
doors
not
be
propped
open.
 Opening
and
closing
them
for
people
as
they
enter
and
depart,
rather
than
propping
them,
 both
maintains
the
temperature
inside
the
building
and
affords
an
opportunity
to
interact
with
 people
as
they
pass
through.
 
 Due
to
different
weather
conditions
that
day,
we
ask
that
all
greeters
prepare
for
the
weather
 outside,
in
case
you
are
placed
on
an
outside
door.

2

All
Greeters
 
 At
the
end
of
the
service
during
Mike’s
prayer,
quietly
return
to
your
 original
door
in
order
to
dismiss
the
congregation.
Remember
to
collect
 recycled
bulletins
at
these
doors.

 Stay
at
your
door
until
most
of
the
crowd
has
dismissed.




 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 3

Ushers
 
 Ushers
are
responsible
for:
 
 1. greeting
people
as
the
come
into
the
auditorium
 2. helping
seat
people
after
the
service
has
begun

 3. collecting
the
offering
in
the
baskets
provided.
(baskets
are
located
 at
the
rear
of
the
auditorium
and
should
be
divided
up
by
sections)

 
 • Seating
It
is
essential
that
ushers
be
as
discrete
and
non‐distracting
 as
possible,
making
sure
not
to
disrupt
the
service
and
those
 worshipping.
The
section
that
you
pass
your
baskets
out
to,
is
the
 section
that
you
are
responsible
for
seating
people
in.
We
need
to
be
 sure
to
fill
up
the
front
of
the
auditorium
first
–
and
then
as
people
 come
in,
seat
people
accordingly.
 
 • At
the
end
of
the
service
be
sure
to
go
back
to
your
section
to
clean
 up
any
left
behind
bulletins
or
coffee
mugs,
place
any
left
behind
 items
in
the
lost
and
found
located
behind
the
info
desk,
old
 programs
can
go
into
the
recycle
box
located
under
the
bulletins
on
 either
side
of
the
information
desk.
 
 • Tshirts:

You
have
been
provided
with
a
host
team
t‐shirt.

It
is
an
 option
for
you
to
wear
while
you
are
serving,
it
is
not
a
requirement.
 
 
 
 
 



 
 
 
 4

Café
 


If
you
haven’t
noticed,
people
at
Port
City
love
coffee!
That’s
why
we
need
 awesome
volunteers
to
serve
in
the
café.

Each
week
there
is
the
 opportunity
to
serve
coffee
to
many
Port
City
goers,
which
if
you’re
a
 coffee‐drinker,
you
know
how
much
this
can
mean
to
someone!

 
 In
order
to
manage
the
chaos
behind
the
café
counter,
we’ve
come
up
with
 some
things
that
will
help
do
just
that!
 
 • The
schedule
is
broken
down
in
such
a
way
that
you
will
serve
with
 the
same
team
each
time
you
serve.
If
you
are
unable
to
serve
on
a
 scheduled
Sunday,
please
let
Jessica
know
so
that
she
can
find
 adequate
coverage.
This
is
extremely
important
because
each
team
 is
small!
Since
the
café
is
open
all
day,
volunteers
serve
in
two‐hour
 time
blocks.

 
 Here
are
the
times:
 8:30
service:
Serve
from
7:45am
until
10:00am
 10:30
service:
Serve
from
10am
until
12noon
 12:30
service:
Serve
from
12noon
until
2pm
 
 • Team‐work
each
team
is
made
up
of
6
to
8
volunteers
and
a
captain
 who
will
lead
the
team.

The
captain
will
assign
positions,
monitor
 the
overall
functioning
of
the
café,
and
care
for
the
team
as
a
whole.


 
 Service
opportunities
within
the
café:



 
 The
Brewer:
you
will
be
responsible
for
grinding
the
appropriate
amount
of
 coffee
and
keeping
the
brewers
going
throughout
the
service.


 Server:
you
will
be
at
one
of
the
five
café
stations.

Each
station
has
a
pot
of
 regular
coffee,
a
pot
of
decaf
coffee,
coffee
cups,
and
sleeves.


 Condiment
Station
Restocker:
your
job
is
to
be
on
the
café
floor
making
 sure
everything
is
stocked
as
well
has
helping
with
the
flow
of
people
 during
busy
times.

In
the
café,
the
busiest
time
is
right
before
the
service.

 
 
 5


 Café
best
practices:
 
 •

•


 •

•

•

•




We
will
not
serve
coffee
to
a
child
who
is
unaccompanied
by
an
adult.

Even
if
 the
child
says,
"my
parent
is
over
there..."
we
will
still
not
serve
it
to
them.

We
 have
already
had
2
incidences
where
a
child
has
been
burned
by
the
hot
water
 for
tea
or
by
coffee.

We
will
have
a
small
stack
of
lids
by
each
station.

This
is
for
 the
drinks
going
to
children.

We
are
doing
our
best
to
protect
them
from
the
hot
 beverage.
 
 There
is
bottled
water
in
the
refrigerator
for
you.
We
want
you
to
have
options
 besides
just
coffee
or
tea
while
you
are
serving.

You
will
probably
get
a
lot
of
 requests
for
ice
water,
ice
coffee,
or
just
a
cup
of
ice.
Unfortunately,
because
of
 health
code
issues,
we
will
NOT
be
able
to
serve
cups
of
ice
out
of
the
ice
maker.
 
If
people
ask,
we
have
a
water
fountain
in
the
hallway
across
from
the
café
and
 use
the
separate
water
cups
that
have
been
provided.
Currently
we
are
only
 going
to
serve
coffee
and
tea.

When
that
changes
at
a
later
date,
we
will
inform
 everyone.

 
 Check
in
–
when
serving
in
the
café
be
sure
to
check
in
at
the
café
:

Inside
the
 storage
closet
you
can
get
your
nametag
and
apron.
Please
wear
both
when
you
 are
serving.

 
 Please
be
on
time:
Since
the
café
will
be
closed
30
minutes
prior
to
your
teams
 arrival,
it
is
important
that
you
do
your
absolute
best
to
be
on
time!

 
 Café
hours
are:
 7:45‐9:30
 10‐11:30
 12‐1:30
 At
the
time
of
closing,
the
team
will
close
the
café
by
pulling
the
ropes
to
block
 off
the
coffee
counter.
Doing
this
enables
us
to
prepae
for
the
next
service
(or
to
 close
for
12:30)
as
well
as
providing
adequate
time
for
the
teams
to
switch
over.

 
 Tshirts:

You
have
been
provided
with
a
host
team
t‐shirt.

It
is
an
option
for
you
 to
wear
while
you
are
serving,
it
is
not
a
requirement.



 
 6


 Bookstore



 Welcome
to
the
Port
City
Bookstore!
We
are
so
excited
that
you’ve
 decided
to
serve
in
this
area.

Our
hope
is
that
you’ll
take
some
time
and
 get
to
know
the
area
as
you
serve.


 
 How
it
works:
you
will
either
serve
every
other
Sunday,
or
every
Third
 Sunday.

Regardless,
each
time
you
serve
it
will
be
with
the
same
team.
 When
it’s
your
time
to
serve,
come
to
the
bookstore
at
the
specified
time.
 That
is
where
you
will
check
in
and
get
your
nametag.

Since
the
bookstore
 is
open
all
day,
volunteers
serve
in
two‐hour
time
blocks.

 
 Here
are
the
times:
 8:30
service:
Serve
from
8:00am
until
10:00am
 10:30
service:
Serve
from
10am
until
12
noon
 12:30
service:
Serve
from
12noon
until
2pm
 
 
 Team
work:
Each
bookstore
team
will
consist
of
3‐4
volunteers,
and
each
 team
will
have
a
captain.

The
captain
in
the
bookstore
will
be
the
point
 person
and
will
also
help
things
run
smoothly
and
to
help
you
learn
how
to
 operate
the
registers.
 
 Answering
questions:
While
you
are
serving
in
the
bookstore,
please
take
 the
time
to
go
through
the
books
and
really
get
to
know
the
environment.

 People
will
often
come
up
and
ask
questions,
and
being
familiar
with
the
 bookstore
will
help
you!

During
the
service
is
a
great
time
to
do
that!
 
 Tshirts:

You
have
been
provided
with
a
host
team
t‐shirt.

It
is
an
option
for
 you
to
wear
while
you
are
serving,
it
is
not
a
requirement.
 
 
 
 
 
 7


 


Information
Desk
 
 At
the
information
desk
you
will
have
the
opportunity
to
point
people
in
a
 direction
that
can
help
them
walk
with
God.

Whether
it
is
a
simple
 question
about
Grow
Zone,
TILT
tickets,
retreat
sign‐ups
or
pointing
 someone
towards
baptism
information,
you
will
be
a
part
of
someone's
 story!

Most
people
coming
through
the
doors
for
the
first
time
will
come
 to
the
information
desk
with
questions!
 
 Since
this
is
the
information
desk,
we
are
asking
our
volunteers
to
serve
 twice
a
month
on
the
same
team.

This
will
ensure
that
you
stay
current
on
 the
events
going
on
at
Port
City.

 
 When
it
is
your
time
to
serve,
come
behind
the
information
desk
to
get
 your
nametag
and
begin
serving!

 
 While
serving
at
the
information
desk
you
will
serve
for
approximately
an
 hour.
 
 Here
are
your
arrival
times:
 8:30
Service:
Arrive
at
7:45am
and
serve
until
service
starts.
 10:30
Service:
Arrive
as
soon
as
8:30
service
ends
(usually
around
9:35am)
 and
serve
until
service
starts.
 12:30
Service:
Arrive
as
soon
as
10:30
service
ends
(usually
around
 11:35am)
and
serve
until
service
starts.
 
 
 Tshirts:

You
have
been
provided
with
a
host
team
t‐shirt.

It
is
an
option
for
 you
to
wear
while
you
are
serving,
it
is
not
a
requirement.
 
 Info
book:
An
information
book
on
all
that
is
Port
City
will
be
supplied
to
 help
you
best
serve
the
church
by
equipping
you
to
answer
questions
most
 effectively.


 
 8

What
about
my
kids?
 Volunteer Check in Procedures for Grow Zone and Treasure Island:


 Volunteers
are
vital
to
the
life
of
Port
City
and
we
want
to
do
all
we
can
to
help
them
in
 their
service.
This
system
will
hopefully
aid
Sunday
morning
volunteers
with
young
 children.
Here
it
is:
 
 Sunday
morning
volunteers
will
be
able
to
check‐in
their
children
early
into
Grow
Zone.
 Parents
who
are
serving
may
check‐in
their
children
at
8:00,
10:00,
and
12:00.
 
 Note:
This
is
only
for
Sunday
morning
volunteers
to
use
when
they
are
scheduled
to
 serve.
Sunday
morning
volunteers
must
present
their
volunteer
badge
to
the
Grow
Zone
 team
to
verify
their
status
as
a
volunteer.
So,
they
are
first
to
report
to
their
service
area
 to
check‐in
with
their
ministry’s
volunteer
coordinator.

 
 
 3.
How
it
works…
 
 8:00
check‐in
is
for
volunteers
who
will
either:
 
 1.
Serve
during
and
attend
the
8:30
service
OR
 
 2.
Serve
during
the
8:30
service
and
attend
the
10:30
service
OR
 
 3.
Attend
the
8:30
service
and
serve
during
the
10:30
service.
 
 
 10:00
check‐in
is
for
volunteers
who
will
either:
 1. Serve
during
and
attend
the
10:30
service
OR
 2. Serve
during
the
10:30
service
and
attend
the
either
8:30
or
12:30
OR
 3. Attend
the
10:30
and
serve
during
the
12:30
service.
 
 
 12:00
check‐in
is
for
volunteers
who
will
either:
 1. Serve
and
attend
the
12:30
service
OR
 2. Serve
during
the
12:30
and
have
attended
a
previous
service.
 
 The
Line:
 Outside
the
main
Grow
Zone
doors,
there
will
be
a
line
designated
just
for
Sunday
 morning
volunteers.
At
8:00,
10:00,
and
12:00,
the
volunteers
will
be
let
onto
the
Grow
 Zone
hallway
to
check‐in
their
child
into
the
appropriate
Grow
Zone
classrooms.
If
a
 volunteer
is
late
and
not
in
line
by
8:00,
10:00,
or
12:00,
then
they
will
be
directed
to
the
 general
Grow
Zone
line.
The
general
Grow
Zone
line
will
have
access
to
the
Grow
Zone
 hallway
starting
at
8:10,
10:10,
and
12:10
with
check‐in
beginning
at
the
classroom
 doors.
 
 
 


9

At
the
Classroom
Door:
 Sunday
morning
volunteers
and
their
children
will
receive
matching
tags,
like
normal.
 Sunday
morning
volunteers
need
to
inform
the
Grow
Zone
host
at
the
classroom
door
if
 their
child
is
staying
for
one
or
two
consecutive
services
(8:30
and
10:30
OR
10:30
and
 12:30.)
The
Grow
Zone
host
will
make
note
on
back
of
child’s
tag
if
the
child
is
staying
 for
one
or
two
services.
If
the
child
is
staying
for
two
services,
the
parent
volunteer
will
 not
pick
up
their
child
in
between
services,
but
will
be
able
to
leave
their
child
to
stay
 straight
through
in
Grow
Zone
for
the
next
service.
Please
note
that
volunteers
may
only
 check‐in
their
child
into
Grow
Zone
for
a
maximum
of
two
consecutive
services.
 
 
 Important
Note:
 If
Sunday
morning
volunteers
are
able
to
make
arrangements
with
 spouses/family/friends
so
their
child
does
NOT
stay
twice
in
Grow
Zone,
we
ask
and
 encourage
for
these
arrangements
to
be
made
in
order
to
help
with
Grow
Zone’s
 capacity.
 
 
 4.
Whew,
you
got
all
that??
 
 Okay,
in
a
nutshell…
 
 • Arrive
early‐‐‐
7:45
am,
9:45am,
and
11:45am.
This
is
very
 important!!!
 • Sunday
morning
volunteers
will
be
able
to
check‐in
their
children
 early
to
Grow
Zone
at
8:00,
10:00,
and
12:00.
 
 
 Treasure
Island:

 
 Treasure
Island
will
have
a
15
minute
window
open
before
each
hour
to
allow
Sunday
 morning
volunteers
only
to
come
in
and
sign‐in
their
children.

In
other
words,
from
 7:45
‐
8:00,
9:45
‐
10:00,
and
11:45
‐
12:00,
volunteers
will
need
to
come
to
the
 Treasure
Island’s
front
registration
desk
and
express
they
are
a
volunteer
needing
to
 check‐in
their
child.

A
Treasure
Island
volunteer
will
escort
them
inside
to
the
 registration
tables
so
they
can
register
and
obtain
a
security
badge
for
their
child.
Then
 they
are
to
take
their
child
with
them
to
where
they
are
serving
until
the
Treasure
Island
 breakout
doors
open
at
10
min.
after
the
hour
(8:10,
10:10,
12:10).
At
this
time,
the
 Sunday
morning
volunteer
will
accompany
their
child
to
his/her
small
group
in
the
 breakout
rooms
and
then
return
to
their
volunteering
position.
Please
note
that
if
the
 Sunday
morning
volunteer
misses
(i.e
does
not
get
to
Treasure
Island
before
8,10,
12)
 this
early
registration,
they
will
have
to
wait
in
the
general
line.
Please
note
that
 currently
Treasure
Island
does
not
have
a
holding
area
yet
to
allow
kids
to
remain
in
 Treasure
Island
between
services.






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