Home Care In Greater Auckland

Home Care in Greater Auckland (May 2009)

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How to Organise Home Care

There are four main ways home care can be organised: • On discharge from public hospital, short-term help can be provided while you convalesce, discuss with the hospital social worker. • Long-term care can be provided for people with ongoing care needs, organise through Needs Assessment and Service Co-ordination (NASC). • Accident Compensation Corporation (ACC) can provide home care. Arrange through your ACC case worker. • You can make your own private arrangements with a Home Care agency. Not all agencies service privately paying clients. Points to consider when first making your enquiry

• • • • • • •

Do they provide the services you require e.g. gardening, nursing etc? Have staff members had special training? Is there a cancellation fee? Is there an extra charge for work on public holidays? Is there a minimum time charged? Do you still have to pay if you go on holiday or into hospital? Is there a set-up charge and how do you pay?

Needs Assessment and Service Coordination (for people over 65 years)

Auckland ............................................................... 631 1234 Waitakere .............................................................. 442 7171 Counties Manukau .............................................. 276 0040 North Shore and Rodney ................................... 442 7171 Needs Assessment and Service Coordination (for people 16-64 years)

Taikura Trust ................................................... 278 6314 or 0800 835 467

Subsidised or Publicly Funded Services

A Needs Assessment is required to establish eligibility for subsidised services. You must hold a Community Service Card for help with routine housework. Assistance with personal care such as showering and dressing does not require a card. An authorised assessor will visit and discuss with you how much help you need at home. If you share accommodation, assistance from those you live with is also considered. Assessment can be provided in public hospital by a hospital-based Needs Assessor or in the community by NASC, see previous page for contacts. If you meet the assessment requirements you should be offered a choice of home care agency. For those receiving long-term subsidised service, spring cleaning is regarded as an extra and you are expected to pay for this yourself. It may be possible to claim Disability Allowance to help pay for lawns and gardening. Contact your local Work and Income office or phone 0800 552 002.

Private arrangement

For people paying privately, hourly charges start at $22.50 for housework and personal care and $35 for a registered nurse. Most agencies offer housework and personal care, for nursing or short-term relief care look under Additional Services.

For further Information and Assistance

If you have a complaint about a home care service or need further information, contact: *

Your NASC co-ordinator

*

Your home care service manager The New Zealand Home Health Association Inc phone 04 472 31 96

*

Health and Disability Commissioner phone 0800 11 22 33

*

Advocacy Services, Health and Disability phone 0800 11 22 33

*

The funding agency e.g. District Health Board or your ACC case manager.

Auckland-wide Auckland Home Healthcare Address PO Box 8304

Contact

Jennifer Jones

Phone

302 2299

Symonds Street

Fax

302 2295

Auckland 1150

Email

jenniferjonesahbh.org.nz

Area

Auckland-wide

Hours

7 days, 24 hours, minimum visit 1 hour

Additional

Rehabilitation (ACC contract), palliative and nursing care

Website www.hbh.org.nz

Can provide services to clients requiring high-level, subsidised personal care. Doesn't cover Counties Manukau

Dial-a-Shopper Address PO Box 32 076

Contact

Philip du Pres

Phone

486 3060

Devonport

Fax

486 3061

North Shore City 0744

Email

[email protected]

Area

Auckland wide

Hours

Monday to Friday, 8am to 5pm, negotiable

Additional

Minimum $15 charge covers petrol and delivery to client's door. Payment by Eftpos or Visa

Website www.dial-a-shopper.co.nz

One-off or regular service, additional pick-up and drop-off services by negotiation

Drake Medox Address PO Box 5846

Contact

Debbie Hague, Rachelle Atherton

Phone

573 0717

Wellesley St

Fax

573 0585

Auckland 1141

Email

[email protected]

Area

Auckland-wide

Hours

7 days, 24 hours, minimum visit 4 hours

Additional

Nursing

Website www.drakemedoxnursing.co.nz

DSP Address PO Box 51 289

Contact

Lisa Kennedy

Phone

571 1790

Pakuranga

Fax

572 0325

Manukau 2140

Email

lisaadspnz.com

Area

Auckland-wide

Hours

7 days, 24 hours, minimum visit 3 hours, unless client just requires shower, in which case time is negotiable Driving, companionship, cooking and gardening. Short term relief care, nursing. Full time live-in companion / housekeeper

Additional

Website www.dspnz.com

Initial set up fee dependent on type of work required

Enterprise Medical Bureau Address PO Box 1799

Contact

Storm Roth

Phone

306 1949 or 0272 844 610

Shortland St

Fax

307 1285

Auckland 1140

Email

storm 0 enterprise.co.nz

Area

Auckland-wide

Hours

7 days, 24 hours

Additional

Nursing, community support worker

Website www.enterprise.co.nz

Focus 2000 Ltd Address PO Box 16 067

Contact

Mark Young

Phone

846 6295

Sandringham

Fax

846 1232

Auckland 1351

Email

[email protected]

Area

Auckland-wide

Hours

7 days, 24 hours, visit time by negotiation

Additional

Rehabilitation, spring cleaning

Website www.focus2000.org.nz

Can provide services to clients 0-64 years requiring long-term subsidised service.

Geneva Health Homecare Address P 0 Box 106 339

Contact

Melinda McLaren

Phone

916 0200 or 0508 466 322

Auckland City

Fax

916 1033

Auckland 1143

Email

homecareagenevahealth.com

Area

Auckland-wide

Hours

7 days, 24 hours

Additional

Nursing, services to other venues e.g. hotels and rest homes

Website www.genevahealth.com

Health Vision (NZ) Ltd Address PO Box 109 638

Contact

Sean Conroy

Phone

522 5012

Newmarket

Fax

522 5023

Auckland 1149

Email

[email protected]

Area

Auckland-wide, Waikato, Bay of Plenty and Coromandel

Hours

7 days, 24 hours

Additional

Complex care, palliative care, community nursing and assessment

Friday, 28 August 2009

Website www.healthvision.co.nz

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Healthcare of New Zealand Address PO Box 9604

Contact

Sujana Ramesh

Phone

573 6262

Newmarket

Fax

573 6233

Auckland 1149

Email

auckland.office© healthcarenz.co.nz

Area

Auckland-wide

Hours

7 days, 24 hours, minimum visit time 1 1/2 hours

Additional

Community health care, spring cleaning by negotiation, sleep-overs

Website www.healthcarenz.co.nz

Home Instead Senior Care Address PO Box 87 237

Contact

Gail McDuff

Phone

528 4476

Meadowbank

Fax

528 8462

Auckland 1742

Email

remuera@homeinstead .co .nz

Area

Central Auckland

Hours

24 hours, 7 days, minimum visit 2 hours

Additional

Companionship, personal care, homehelp, meal preparation, short term relief care, 24 hour care, transport for appointments and outings

Website www.homeinstead.co.nz

HomeCare NZ Address PO Box 1440

Contact

Jurka Vuletic

Phone

304 0315 or 0800 111 078

Shortland St

Fax

304 0316

Auckland 1140

Email

jurka© homecare.net.nz

Area

Auckland-wide

Hours

7 days, 24 hours, minimum visit 2 hours

Additional

Personal care, 24 hour and sleepover care, household management, companionship, shopping, community support, long and short term care, medication management

Website www.homecare.net.nz

Telarc certified, ACC contract

Kate McLean Home Care Ltd Address 106 Ladies Mile

Contact

Kate McLean

Phone

579 1212 or 0274 390 871

Remuera

Fax

579 4322

Auckland 1051

Email

katemcleanOxtra.co.nz

Area

Auckland-wide

Hours

7 days, 24 hours, minimum visit 3 hours

Additional

Companionship, post-operative, terminal and convalescent care, Dr / hospital visits and other non-medical duties. Hours to suit

Website www.katemcleanhomecare.co.nz

Initial set up fee $50.00

Friday, 28 August 2009

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Medacs Healthcare Address PO Box 74 385

Contact

Adele Thomas

Phone

630 8300

Market Rd

Fax

630 9622

Auckland 1543

Email

adeletemedacs.co.nz

Area

Auckland-wide

Hours

7 days, 24 hours, minimum visit 4 hours

Additional

Permanent Health recr uitment, Locum Doctors

Website www.medacs.co.nz

Miranda Smith Home Care Ltd Address PO Box 74 127

Contact

Miranda Smith

Phone

522 8604

Market Rd

Fax

360 7136

Auckland 1543

Email

infoOmshomecare.co.nz

Area

Auckland-wide

Hours

7 days, 24 hours, minimum visit 2 hours

Additional

Companionship, cooking, light housekeeping, personal cares, short or long term care

Website www.mshomecare.co.nz

We also provide care in Wellington, Christchurch and Hamilton

Nightingale Nursing & Homecare Address PO Box 56 490

Contact

Homecare Consultant

Phone

475 5180 or 0800 644 484

Dominion Rd

Fax

476 3416

Auckland 1446

Email

[email protected]

Area

Auckland-wide

Hours

7 days, 24 hours

Additional

Rehabilitation, sleep-overs, short term relief care, nursing

Website www.nightingale.org.nz

Panacea Healthcare Address PO Box 33 750

Contact

Vivien Koberstein

Phone

489 0901 or 486 1456

Takapuna

Fax

489 9937

North Shore City 0740

Email

vivienapanaceahealthcare.co.nz

Area

Auckland-wide

Hours

7 days, 24 hours, minimum visit 1 hour

Additional

Sleep-overs, short term relief care, nursing

Friday, 28 August 2009

Website www.panaceahealthcare.co.nz

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Pasifika Integrated Health Care Ltd Address 1 Nile Road

Contact

Dahlia Naepi, Clivenn Naepi

Phone

410 0251 or 021 274 4204

Milford

Fax

410 9695

North Shore City 0620

Email

[email protected]

Area

Waitakere and North Shore. Auckland -wide for private payers only

Hours

7 days, 24 hours

Additional

Sleep-overs if NASC requires

Website www.pihc.co.nz

Personalised Home Care NZ Ltd Address PO Box 40 832

Contact

Janis Gummer or Ivan Wood

Phone

0800 88 99 10

Glenfield Mall

Fax

443 0354

North Shore City 0747

Email

[email protected]

Area

Auckland-wide

Hours

7 days, 24 hours, minimum visit 2 hours

Additional

24 hour care, companionship, short term relief care, post operative care, transport for appointments and outings. Palliative care, work with hospice

Website www.phc.net.nz

Renaissance Home Based Services Address PO Box 63 001

Contact

Robert Skeen / Smeena Bajwa

Phone

250 4346

Manukau City

Fax

278 0075

Manukau 2241

Email

robert.s a ren2001.co.nz

Area

Auckland-wide

Hours

7 days, 24 hours, minimum visit 2 hours

Additional

Sleep-overs, companionship, short-term relief care, palliative care

Website www.renaissancegroup.co.nz

Rodney North Harbour Health Trust & NorthLink Health Address 20 Auckland Rd

Contact

Wendy Hawkings

Phone

09 425 9999

Fax

09 425 9346

Email Area

Website n/a rodhealthOxtra.co.nz North of Te Hana to Whangarei, including Helensville, Dargaville and South Head

Hours

7 days, 24 hours, minimum visit 1 hour

Additional

Free delivery of meals, shopping service using Trust's van, outings arranged for clients and non-clients

Warkworth

Time Out holiday homes at Mangawhai and at Gulf Harbour- $50 per night, 1 or 2 people and an extra $10 per person, per night

Friday, 28 August 2009

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Total Care Health Services Address 60 Mt Eden Rd

Contact

Sally Fisher, Lynn Stuart

Phone

630 1630

Mt Eden

Fax

630 1601

Auckland 1024

Email

[email protected]

Area

Auckland-wide

Hours

24 hours

Additional

Sleep-overs, companionship, transport to appointments, foot care, wound care. Community District Nursing contract

Website www.totalcarehealth.co.nz

Central Auckland and Gulf Islands Enliven - Presbyterian Support Northern Address PO Box 112 134

Contact

Lorraine Cameron

Phone

525 3655

Penrose

Fax

525 3615

Auckland 1642

Email

lorraine.cameronapsn.org.nz

Area

Central Auckland, Counties Manukau

Hours

7 days, 7am to 11pm negotiable, minimum visit 1 hour

Additional

Restorative approach to home based support services for over 65's

Website www.psn.org.nz

Lifewise Homecare Services Address 1 View Rd

Contact

Andrea McLeod

Phone

623 7631

Mt Eden

Fax

630 8956

Auckland 1024

Email

andreamalifewise.org.nz

Area

Central Auckland and other areas by negotiation

Hours

7 days, early morning until 11pm

Additional

Short term relief, private services, sleep-overs, carer support. Contract with ACC for short term support and MOH for people with disabilities

Website www.lifewise.org.nz

Service of Methodist Mission Northern

Margaret Wilson - Carer Relief Address 2/41 Nikau St

Contact

Margaret Wilson

Phone

827 0671 or 027 415 8040

New Lynn

Fax

n/a

Waitakere 0600

Email

wilsonmjeihug.co.nz

Area

Central Auckland and Waitakere

Hours

Flexible and weekends, minimum visit 1 1/2 hours

Additional

Companionship, short term carer relief, shopping, outings, appointments, meals

Website n/a

Owner operator, 25 years experience specialising in mental health needs of the elderly, especially those with depression or dementia

Friday, 28 August 2009

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Ngati Whatua o Orakei Home Support Address PO Box 18 303

Contact

Anu Jayasekara

Phone

578 0941 ext 2

Glen Innes

Fax

521 0738

Auckland 1743

Email

[email protected]

Area

Central Auckland

Hours

7 days, 8am to 5pm or by negotiation

Additional

Can provide services to clients of all ages

Website www.orakeihealth.org.nz

Waiheke Health Trust - Home Support Services Address 5 Belgium St

Contact

Caroline McConnell, Julez Grace

Phone

372 6195

Ostend

Fax

372 6787

Waiheke Island 1081

Email

hss Owaihekehealth.co.nz

Area

Waiheke Island

Hours

7 days, 7am to 8pm, minimum visit 1 hour

Additional

Short term, post hospital discharge

Website n/a

Whaiora Home Care Services Inc Address PO Box 200 081

Contact

Monica Tate

Phone

271 1544

Papatoetoe Central

Fax

271 1545

Manukau 2156

Email

monica.tewhcs.org.nz

Area

Counties Manukau

Hours

5 days, 8.30am to 4.30pm

Additional

No additional services

Website See below

http://homepages.ihug.co.nz/-whcs/aboutus.html

Counties Manukau Counties Manukau Homecare Trust Address Pukekohe Hospital

Contact

Marilyn Edwards, Judy Priestly

Phone

(09) 238 8567

PO Box 113

Fax

(09) 238 6758

Pukekohe 2340

Email

hss 0 countiesmanukauhomecare.co.nz

Area

Counties Manukau, Franklin and Papakura districts

Hours

8am to 4pm

Additional

No additional services

Friday, 28 August 2009

Website n/a

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Howick Baptist Home Support Services Address 139 Union Rd

Contact

Jennifer Jones

Phone

538 0817

Howick

Fax

534 3855

Manukau 2014

Email

jennifer.jones©hbh.org.nz

Area

Counties Manukau, includes Beachlands and Maraetai

Hours

Negotiable, depending on requirements, minimum visit 1 hour

Additional

Laundry service

Website www.hbh.org.nz

Huakina Homecare Service Address PO Box 319

Contact

Te Ako Smith, Moetu Taua

Phone

(09) 238 0266

Pukekohe

Fax

(09) 238 0259

2340

Email

homecareahuakina.co.nz

Area

Counties Manukau, includes Mercer, Miranda and Clarks Beach

Hours

Variable, depending on client situation and assessment of need, minimum visit 2 hours

Additional

Transport, companionship

Website www.huakina.co.nz

Manurewa House Homecare Address 39 Great South Rd

Contact

Japhet Vailoces, Jackie Raukura

Phone

267 2536

Manurewa

Fax

267 2513

Manukau 2102

Email

manager.manurewagultimatecare.co.nz Website n/a

Area

Counties Manukau

Hours

7 days, 24 hours, minimum visit 2 hours

Additional

Meals on wheels, home baking, outings, gardening, pet feeding, transport to appointments. grocery shopping, house cleaning Initial set up fee - $25.00. All fees payable in advance

The Care Company Address PO Box 88

Contact

Riet Bersma

Phone

0508 227 344

Pukekohe

Fax

09 292 7375

2340

Email

rietbacarecompany.co.nz

Area

Counties Manukau

Hours

7 days, 24 hours

Additional

24 hour care, companionship, home help, personal care, dementia and alzheimer care, respite care

Friday, 28 August 2009

Website www.carecompany.co.nz

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Waitemata Baptist Homecare Waitakere Address PO Box 20 406

Contact

Trish Taylor

Phone

813 0133

Glen Eden

Fax

818 4804

Waitakere 0641

Email

trish.tabaptisthomecare.org.nz

Area

Waitakere, includes Helensville and West coast beaches

Hours

7 days, 7am to 9pm, minimum visit 1 hour

Additional

Respite and private care

Website n/a

HomeChoice Senior Care Address PO Box 302 461

Contact

Henner Battenhaussen

Phone

966 0011 or 0800 990 011

North Harbour

Fax

414 2900

North Shore City 0751

Email

enquiriesehomechoice.co.nz

Area

North Shore, Rodney and Waitakere

Hours

7 days, 24 hours

Additional

Companionship, shopping, errands, transport, recreational activities, arrange/attend appointments, medication reminders, letter writing, review meetings with family

Website www.homechoice.co.nz

Rodney North Harbour Health Trust ( North Shore Office) Address 63 View Rd

Contact

Margaret Brill

Phone

443 0262

Wairau Valley

Fax

443 3415

North Shore City 0629

Email

infoanhhcinc.co.nz

Area

North Shore to Dairy Flat

Hours

7 days, 24 hours, minimum visit 1 hour

Additional

Spring cleaning, frozen meals, home alarm service, free ACC district nursing, free visiting service, short term relief care

Website n/a

Rodney North Harbour Health Trust ( Orewa Office) Contact

Maureen Quist

Address 44 Doment Cres

Phone

(09) 424 2697

Orewa

Fax

(09) 427 5245

0931

Email

rodhealthaxtra.co.nz

Area

Dairy Flat to Puhoi

Hours

7 days, 24 hours, minimum visit 1 hour

Additional

Spring cleaning, frozen meals, entertainment, medical, transport for shopping and home alarm service. Free ACC district nursing, free visiting service and short-term relief care

Friday, 28 August 2009

Website n/a

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Rodney North Harbour Health Trust (Warkworth Office) Address 20 Auckland Rd

Contact

Wendy Hawkings

Phone

(09) 425 9999

Warkworth

Fax

(09) 425 9346

0910

Email

rodhealthOxtra.co.nz

Area

Puhoi to north of Te liana and coast to coast

Hours

7 days, 24 hours, minimum visit 1 hour

Additional

Spring cleaning, frozen meals, entertainment, medical, transport for shopping and home alarm service. Free ACC district nursing, free visiting service and short term relief care

Website n/a

Salvation Army Homecare Address PO Box 35 845

Contact

Janet Harrison

Phone

479 8950

Browns Bay

Fax

479 8954

North Shore City 0753

Email

janet_harrisonOnzf.salvationarmy.org

Area

Waitakere, North Shore and Rodney

Hours

7 days, hours by negotiation, minimum visit 1 hour

Additional

Respite care

Website n/a

■

Te Ha 0 Te Oranga 0 Ngati Whatua Address PO Box 100

Contact

Cara Hutchinson

Phone

439 1690 ext 204

Dargaville

Fax

439 1692

0340

Email

[email protected]

Area

Waitakere and North Shore

Hours

Monday to Friday, 7am to 7pm or by negotiation

Additional

Also provide Home Support Services for those requiring ACC and short term care

Website n/a

Covers South Kaipara, including Helensville, Muriwai, Kaukapakapa, Portland, Wellsford, Maungawhai to Hatfields Beach

Wai Home Care Address P 0 Box 21 081

Contact

Lilly Asekona

Phone

839 0288 ext 719

Henderson

Fax

839 0842

Waitakere 0650

Email

[email protected]

Area

Waitakere and North Shore

Hours

As per Needs Assessment

Additional

No additional services

Friday, 28 August 2009

Website n/a

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