GETTING INTO DIRECT SALES - Pg. 42 THRIVING IN E-COMMERCE - Pg. 48
Home-Based Business & Opportunity Magazine
SNEAK SN
OCTOBER 2009
Special Business Start-Up Guide
SStart-up Around Your Day Job! Start a Home-Based Business that Your Boss Will Never Know About. — Pg. 16
BONUS: Consultant Start-Up Guide. Start a Consulting Business Using Your Professional Skills and Talents – Pg. 22
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HOME BUSINESS
®
Magazine
September/October 2009
Contents FEATURES
16
Sneak a Start-Up: In response to the turbulent economy, and to gain more control of their lives and bring in extra income, many persons are starting part-time businesses while being employed at regular jobs.
16
Sneak a Start-Up Around Your Day Job! Start a home-based business that your boss will never know about.
22
Get Started as a Consultant.
26
Stay Positive and Goal-Oriented in a Bad Economy.
Start a service business using your professional skills and talents.
Interview with motivational speaker and business coach Scott Chesney.
Can You Consult? If you’ve lost your job, consulting will help you stay current in your field, provide you with useful contacts, and fill the hole in your resume if you decide to seek another salaried position.
22
26
Fearless “Recessionary” Attitude: According to Scott
Courtesy of Scott Chesney
The Home-Based Entrepreneur’s Magazine
Chesney, “I think of it (FEAR) as an acronym, Fictionalized Evidence Appearing Real. I’m physically paralyzed, but emotional and mental paralysis are far greater.”
BUSINESSES & OPPORTUNITIES
42
Getting into Direct Sales.
50
Success tips in a little known but huge homebased market.
32 Low-Cost Advertising: No matter what your product, market, or approach, the more people you reach, the more likely you’ll be to get results.
48
With the economic downturn, use costeffective solutions to generate new customers.
Thriving In E-Commerce.
Five ways to generate more business through your web site with SEO and PPC.
78
Home Business Directory Listings
78
Network Marketing Contact Listings
MARKETING & SALES
32
8
Low Cost Advertising Plan. Get your new business “out there” and known at minimal advertising cost.
32
Set Up a Budget for Low Cost Advertising. Consider what you can realistically afford to spend without putting other obligations at risk.
36
Stellar Selling: Turn Your “No” Client Into A “Yes” Client! Discover 5 trigger tips to closing bigger deals in less time.
38
Planning an Event to Promote Your Business? These 8 ideas for alternative event venues will save you money and wow your attendees.
Home Business
®
| September/October 2009
Direct Sales Opportunities: A balanced direct sales business will take advantage of every form of advertising and marketing available to it.
Seven Ways to Recession-Proof Your Online Content.
79-81
Classified Ads
42
homebusinessmag.com
Contents 60
60
continued
HOME OFFICE Recession Survival: Get a New Business Technically Plugged-In. Software and technology tools make a new start-up a breeze.
Home Office Productivity: With minimal time and expense, you can set up
60
Inexpensive Home Office Networks.
64
Cover Your Legal Bases.
66
Counter-Intuitive Time Management.
a home office operation with enough power and capacity to work the business part-time in the evenings while you get started.
Financial Smarts: If
Even if just a part-time business, it makes sense to use a legal “professional.” Innovative techniques tame a never-ending start-up to-do list.
NEWS AND REVIEWS
52
you know how much money your business is making and where the money is going, your can estimate future profits.
MONEY CORNER
52
Setting Up Simple Financial Management. Don’t launch your start-up until you have the finances under control.
52
Managing the Bad News. What your financial management indicates you’re running out of cash?
56
Raising Quick Financing in the Current Economy. Small businesses and contractors have sources to raise financing to launch a part-time start-up.
41
Dayna Steele is a writer, media consultant, social media trainer, speaker, and author of Rock to the Top: What I Learned about Success from the World’s Greatest Rock Stars.
So you have a couple of PCs and printers and you want a home network?
12 14 28
Letter from Publisher
29 70
Notice to readers
Letters to the Editor Newsstand. The wide open and highly diverse
work-at-home sector — Key statistics on people who work at home… Home users live dangerously with computer back-up practices… How do your credit needs compare with other home business owners? Product Reviews
28
Work-At-Home Statistics: On average, selfemployed persons with home-based businesses worked 25 hours per week at home.
WORK-FROM-HOME SUCCESS STORIES
30
One Week Away From Welfare. Man risks money and starts a home-based cleaning business.
31
Helping One Family at a Time. Entrepreneur shares his story of persistence to motivate people to not give up.
40
Blind Painter’s A-Ha Moment Spawns Art Agency. Exclusively licensing works by handicapped artists.
41
From Radio Airwaves to HomeBased Entrepreneur. Previous storefront experiences teach ex-deejay that working from home is best.
31
Brian S. Arrington counsels families on how to turn their lives around and get out of debt.
68
NYS Corrections Officer also Works from Home. Maintaining great customer service keeps him recession-proof.
69
Tired of Playing the Corporate Game. Happy home business owner never wants to return to her old corporate life.
68 Tony O’geen’s Canvas and Leather not only repairs sports equipment but produces quality custom sports bags.
September/October 2009 | Home Business
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9
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AAJudgment JudgmentRecovery Recovery Business Business isis Hot and andininDemand. Demand.Here’s Here’show how to to start start your your own... own...
HH
ave aveyou youever everwatched watchedJudge JudgeJudy Judy or or any any of of those those mid-afternoon mid-afternoon court courtTV TVshows showswhere wherepeople people sue sue each each other other for for unpaid unpaid rent rent or services? services?InInmany manycases, cases,Judge JudgeJudy Judyslams slamsdown down her her gavel gavel and and barks barks orders ordersatatthe thedefendant defendanttotopay payup, up, but but here's here's aa little little known known fact: fact: the the court courtdoes doesnot notenforce enforcethat thatjudgment. judgment.And And that that goes goes for for non-televised non-televised court courtcases casestoo. too. That's That'sright, right,just justbecause because aa judge judge orders orders someone someone to to pay pay aa debt debt doesn't doesn'tmean meanthat thatperson personisisgoing goingtoto do do it.it. Imagine Imagine ifif someone someone owed owed you youa afew fewthousand thousanddollars dollarsand anddecided decided not not to to pay pay you, you, regardless regardless of what whata acourt courtofoflaw lawordered. ordered.Would Wouldyou youknow knowwhat what to to do? do? Most Most people people don't, don't,sosothey theywait waitininfrustration frustrationfor forthe thedebt debtto tobe bepaid. paid. Christina ChristinaSmiley, Smiley,founder founder ofof Sierra Sierra Judgment Judgment Recovery Recovery and and selfselfproclaimed proclaimedopportunity opportunity junkie, junkie, learned learned how how to to profit profit from from this this little little known knownmarket marketofofunpaid unpaiddebt debtby byhelping helpingjudgment judgment holders holders collect. collect. She She explained explainedthere therewas wasvirtually virtuallyno no one one who who was was providing providing this this service. service. And And that that once once people people had had been been awarded awarded these these judgments... judgments... 80 80 percent percentofofthem themwere werenever neverpaid.” paid.” This Thisdiscovery discoverycouldn’t couldn’thave havecome come atata abetter bettertime; time; Christina Christina and and her her husband husbandTerry Terrywere werepart partowners ownersofofaa carpet carpet store store and and had had amassed amassed aa large largeamount amountofofdebt. debt. They Theyhad hadthree threesmall smallchildren childrenand and thought thoughtthat thatbybyowning owningaastore storethey'd they'd have havemore moremoney moneyand andtime timefor fortheir their family. family.Initially Initiallyit itwas wasan anexciting excitingtime time forfor them, them, but but that that dream dream quickly quickly turned turnedinto intoa anightmare nightmareofofdebt debt and and endless endlesshours hoursatatwork, work,as as Christina Christina remembers, remembers, "We "We accumulated accumulated monstrous monstrousdebt. debt.We Wewere weretruly trulyonly onlyaa few few paychecks paychecks away away from from being being homeless." homeless." And Andthen thenshe shelearned learned about about the the big bigmoney moneyininsmall smallclaims. claims.Christina Christina focused focusedononlearning learninghow how toto recover recover judgments judgmentsfor forpeople. people. She She says, says, "It "It was wastrial trialand anderror errorfor forsix sixmonths monthstotoaa year. year.I buried I buriedmy mynose noseinincivil civilcodes.” codes.” Christina Christinacontacted contacted aa number number ofof small smallbusinesses businessesininher herarea areatotosee seeifif they theycould coulduse useher herservices, services,and andas asitit turned turnedout, out,there therewas wasplenty plentyofofwork work forfor her. her. "These "These people people were were overjoyed overjoyedtotogive giveus usallallofoftheir theircases cases totocollect collectand andwere weremore morethan thanwilling willing toto letlet me me keep keep 50% 50% ofof what what I I collected collectedfor forthem," them,"she shesays. says. InInmost mostcases, cases,they theyhad hadfiled filedaway away their theirjudgments judgmentsaafew fewyears yearsprior priorwith with nonohope hopeofofever evercollecting collectingon on them. them. Christina's Christina's business, business, Sierra Sierra Judgment JudgmentRecovery, Recovery,gets getsthat thatmoney money back. back. These These people people figured figured they'd they'd never neversee seeany anyofofthat thatmoney moneyagain, again, sosothey're they'remore morethan than happy happy toto pay pay Christina's Christina'sfee. fee. Another Anotherattractive attractive aspect aspect ofof this this
service service isis there's there's no no up-front up-front cost to her her customers. customers. Any Any filing filing fees or costs costs incurred incurred by by Christina Christina are reimbursed reimbursed to to her her out out of the judgment judgment once once it's it's collected. collected. The customers customers don't don't have have to pay anything anythingout out of of their their own own pocket. pocket. From From what what she she says, says, this is primarily primarily behind-the-scenes behind-the-scenes work, which which makes makes itit an an entirely entirely nonconfrontational confrontational business. business. She She does everything everything through through the the court court system from from seizing seizing debtor debtor bank bank accounts, accounts, garnishing garnishing wages wages and and other other income, to toplacing placingliens liens on on property. property. One One year year after after starting starting the judgment judgment recovery recovery business, business, Christina Christina and and Terry Terry closed closed the carpet carpet store. store. Finally Finally they they could could work at at home home and and have have money money left over at at the the end end of of the the month. month. They've been been running running Sierra Sierra Judgment Judgment Recovery Recovery for for over over 10 10 years years and are bringing bringing in in aa five-figure five-figure paycheck paycheck each eachmonth. month. And And the the most most important important aspect aspect isis they've they've got got more more time for their their kids. kids. “I“I can can attend attend their their events and and my my husband husband gets gets to to go go on field trips trips now now -- he's he's usually usually the the only dad on onthem.” them.” But But the the story story doesn't doesn't end end there. Christina Christina wants wants to to share share her knowledge knowledge with with others others across across the country country as as aa home-based home-based business opportunity. opportunity. She She has has put put together together aa judgment judgment recovery recoverytraining training course. course. In In addition, students students have have access access to to aa National Network, Network, which which can can be be extremely extremely helpful helpful in in cases cases where where the the debtor has has moved moved out out of of state. state. Christina also alsoincludes includes unlimited unlimited support. support. The The training training course course is is on a home-study home-study basis basis and and itit teaches Advertisement
Christina Smiley Smiley
how to contact contact judgment judgment holders holders to get their their business, business, the the steps steps to to tracking down down aa debtor debtor and andsorting sorting through the the paperwork paperwork from from the the court. Christina's Christina's motivation motivation for for sharing this this business business opportunity opportunity with others others isn’t isn’t to to get get money moneyfrom from sales of the the course course (a (a one-time one-time flat fee of of $185.00, $185.00, she she only only makes enough enough to to cover cover the thecost costof of producing producing course course materials): materials): she she wants to continue continue to to develop develop the the National Network Network of of judgment judgment recovery specialists. specialists. Anyone Anyone interested interested in in aa homehomebased business business who who really really likes likesto to do research research could could benefit benefit from from this training training course, course, according according to to Christina. Christina. "This "This business business isisfilling fillingaa true niche. niche. ItIt provides provides steady, steady, predictable predictable home-based home-based income income of $5,000 $5,000 -- $8,000 $8,000 per per month month on on average. There There is is no no lack lack of of customers customers and and no no foreseeable foreseeable decrease decrease at at any any time time in in the the future," says says Christina. Christina. If you’d you’d like like information information on on starting your your own own home-based home-based judgment judgment recovery recovery business, business, register for for their their free free guide guide at at www.recoverycourse.com. www.recoverycourse.com. You You may also also contact contact Sierra Sierra Judgment Judgment Recovery Recovery directly directly by by calling them them at at (912) (912) 882-8190 882-8190 or email email Customer Customer Support Support at at
[email protected].
[email protected].
HOME BUSINESS Magazine
Volume 16 Issue 5, September/October 2009 www.homebusinessmag.com
The Home Business Team ®
Publisher Richard Henderson United Marketing & Research Company, Inc. Editor-in-Chief Stacy Ann Henderson Managing Editor Sandy Larson Home Office Editor Gregory Grabowski, PE Feature Interviewer Deborah J. Sergeant Feature Writer Priscilla Y. Huff Graphic Services Tory Hobson, Slice, Inc. Production Manager Jon Auld Art Direction Richard Rabil Advertising Sales Shannon Needham Administrative Assistant Valerie Easton Distribution Manager Richard Trummer, Curtis Customer Service Monique Alponte Call 1-800-734-7042, 9 am to 5 pm PST.
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Home Business
®
| September/October 2009
Sneak a Start-Up Around Your Day Job!
E
ach year we devote one issue to starting up a business — an abbreviated home-based start-up guide. This year’s issue has a new twist to the theme: Sneak a Start-Up. As the economy tumbles further into recession, and eventually into a depression, starting up a new home-based business presents more challenges. Jeopardizing a “day job” is something one cannot risk. But with average workplace earnings in decline, there has never been a greater demand to bolster one’s income with a part-time home business. Finally, if you aspire to operate your business full-time, it will require a more stable foundation before you exit the day job, than it would if economic times were better. For many of us, this all Just about anyone can find adds up to a need to sneak a time to operate a business start-up business around other during the work day. full-time, outside employment. With some forethought, planning, time management, and yes, stealthiness, almost anyone can operate a part-time home business around their day job. And nothing we talk about in the cover story is unethical or not legal. It simply pushes up against workplace boundaries. It’s all about using your time more productively, to look for ways to leverage yourself during the office work day. Those who already operate a home-based business can also learn from this issue’s cover story. In tough times, you must diversify. Running a part-time business already takes up most of your free time. But if you too leverage your time during the work day, you can find a little extra for business diversification. The driving force behind this issue’s “Sneak a Start-Up” is the tragic economic climate today. A home-based business is a great financial hedge in uncertain times. My perspective continues to evolve on what I see happening in the economy, issue to magazine issue. Things were bad last year, and the trends are only getting worse. Through reckless tax cuts, reckless government spending, and reckless neoconservative policies, the Bush Administration wrecked our economy. His housewarming gift to President Obama was a $1.25 trillion annual deficit. Unfortunately, the Obama Administration has brought little fiscal discipline to the mess he inherited. In fact, his policies will increase the fiscal year 2009 deficit to a staggering $1.8 trillion. I cannot SPEAK LOUD ENOUGH to you — my readers — that these fiscal deficit numbers are unsustainable. The total national debt exceeds $12 trillion. Interest payments will soon approach $1 trillion per year. These are facts (visit the CBO web site). An economic collapse is becoming an unavoidable alternative. These are times that call for bold and unpopular steps to take control of the economic wreckage through stricter government regulation of dysfunctional economic sectors, targeted tax increases, targeted stimulus, and massive spending cuts across the board. Policies that are, for the most part, unpopular. Few political leaders have the courage to advocate them. Rather, most retreat into partisan corners, and offer little more than sound bites to appease their dumbed-down electorates. I realize I hit these points consistently in my Publisher Letter. But what has changed over these last few months is that the massive annual deficit is becoming structurally “locked in.” As we say in the military, we’re losing our “ability to maneuver.” So my advice to you is another military saying — “GET READY!” Get your financial house in order. One positive step is to start up a part-time home-based business. If needed, sneak it around your “day job.”
“
”
Publisher, Home Business® Magazine P.S. Please read my advice blog at www.homebusinessmag.com/blogs homebusinessmag.com
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DEAR HOME BUSINESS
NOW Is the Time for New Consumer Product Invention and Entrepreneurialism Despite all the doom and gloom news about the economy and the struggles companies are facing these days, what most people don’t realize is that NOW is actually a great time for new consumer product invention and entrepreneurialism — an opportune time for people to take their ideas for new products, make them into a reality, and get them onto store shelves at major retailers. These days, prices of invention services are lower because service providers are looking for new contracts and are willing to cut rates. Ingenuity from inventors and new start-ups can be the building blocks to a stronger economy. Jim DeBetta, veteran of the product development/invention industry www.TheAcademyForEntrepreneurs.com - www.jimDeBetta.com
From the Editor: When the economy goes into a recession — or worse — instability and turnover rises. As companies go out of business and consumer demands shift, opportunities open for new types of products and ways to deliver services.
It’s Not Just About Profitability and Survival: Leaders Need to Lead Political and economic influences have great implications for today’s leaders as they maneuver their way through everexpanding mine fields. This unsteady climate is forcing smart leaders to re-think their operating plans. This is a time for action not reaction; a time for decisive leaders to guide their companies to safety, while also preparing for the future. Unfortunately, many leaders are focused on short-term business survival. This is great for the current economy, but once the market picks up, it is crucial leaders be prepared to tackle a long-term perspective. Pat Heydlauff, President of Energy Design Author of “Feng Shui: So easy a child can do it”
From the Editor: Home-based entrepreneurs, even thought they tend to run smaller businesses, still need to lead. People who do not work directly for you, but who support your business, will respond to your positive leadership. They may be looking for leadership, and don’t even know it. Fill the void.
way conversations, adjusting messages in the moment so customers are persuaded to buy. Your readers must get these two areas of their company to deliver the right message to the right audience at the right time, and increase sales. Linda Bishop, sales trainer, author of “Selling in Tough Times,” and President of Thought Transformation
The Four P’s of Strategy Creation When creating a strategic plan, it is rarely wise to move forward with just one course of action, no matter how well thought out. Strategic planning should encourage rigorous debate developing several alternatives. Too often, businesspeople move too quickly to consensus. This can prove a big mistake when marketplace circumstances shift. “Four P’s,” can help companies create this advantage: Perceptions - Performance -
Purpose - Process. While your readers’ strategy may have been great at the time they created it, factors outside of their control can change the dynamics of their businesses. Without alternatives developed in the strategic planning process, they cannot respond quickly enough to leverage an opportunity or avoid
a significant threat. Ron Price, founder and CEO of Price Associates Author of “Finding Hidden Treasures”
From the Editor: In these tough economic times, it is important to take a fundamental look at your business and its customers — both actual and potential. This look must be founded on your strategy. Review it now.
A Sad Farewell to Phil Longenecker Phil Longenecker, the CEO of Cutting Edge Media (publisher of Home Business Connection Magazine) died in a car accident in July 2009. All of us at Home Business Magazine wish Phil’s friends, family and employees our sympathies and prayers. Although I never got to meet Phil personally, I spoke with him many times on the phone, and I have known him since the start of Home Business Magazine. Both of our publications worked together amicably throughout the years. Phil was a good, decent, honest person. He was a leader in our industry. Phil Longenecker will be missed. With Our Deepest Sympathies, Richard Henderson Publisher, Home Business Magazine
Align Sales with Marketing to Maximize ROI The goal of marketing is to match people with products, to acquire customers, and to keep them. The goal of sales is to persuade someone to buy today. Marketing activities are one-way conversations with prospects and customers. Selling makes use of two14
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Sneak a Start-Up Around Your Day Job! Start a Home-Based Business that Your Boss Will Never Know About
F E AT U R E
By Priscilla Y. Huff
W
hile economists predict the present worldwide recession may soon start to ease, they generally agree that it will take time to get the economy rolling again; and that once it does some aspects of our work-lives may never be the same again. Job security, career preferences, numbers of hours worked daily, availability of financial resources, retirement plans, global industry trends, and other employment factors will continue to change and be uncertain. In response to the turbulent economy, and to gain more control of their lives and bring in extra income, many persons are starting part-time businesses while being employed at regular jobs. Utilizing the best mix of organization and time management methods, technology, and business know-how, you, too, can start and operate your own successful home business while working at your day job; and without going beyond business ethics or jeopardizing your current job’s performance. Here are some basic guidelines and management tips to get your business launched today:
riences in the industry of the business idea that interests you increases the chance of your business’ success. Home-ventures are also either performed on-site In response to the turbulent economy, and to gain more control of (your home’s office, garage, their lives and bring in extra income, many persons are starting basement, or other area); in part-time businesses while being employed at regular jobs. clients’ homes (like cleaning or professional organizing); or with a com- Automate Your Business Plan (www.busibination of these. ness-plan.com/) or Business Plan Pro (www. Make a list of business ideas that interest bplans.com - also has 60 sample plans) are you, and research information and talk to also helpful resources. others in related industries to see if a future market potential exists for your proposed Marketing Strategy – Your market plan venture(s). Are there enough potential cus- and its strategies are part of your business’s tomers ready to hire or purchase from you plan. It lists the ways you will find the best to justify your starting a particular enter- potential customers and advertise to them. prise? Often businesses that solve problems When you have decided what products or that save or make people money tend to and/or services your business will produce, have the best success rates. The good news then ask yourself: (1) Who will want these is that no matter where or what your busi- and why? (2) How much are they willness is there are common operational tasks ing to spend for them? You can determine that you can fit in between your day job’s this through test-marketing, giving people work as will be pointed out throughout sample products or free trials for services; and then evaluating their feedback. Find free this article. Visit libraries for home business idea marketing worksheets at http://marketing. START-UP BASICS books, attend business expos and search about.com/od/marketingworksheets (SEE Before you start looking for potential the Internet for small business forums, and ALSO in the Marketing and Sales Section customers/clients, you have to lay the foun- business idea web sites for ideas. Visit www. the article, “Low Cost Advertising Plan.”) dation for its operations. Some or all of the FTC.gov for questions to ask before investFinancing Matters - Most services following start-up steps can be researched ing in any home business opportunity. businesses and online businesses are easier during work breaks, lunchtimes, and other Plan for Success - Write a basic busi- and less expensive to start than productslow periods during your workday. ness plan. It will help you set goals and be based ventures. Internet businesses are What Business? - Most businesses your business’s blueprint and operations’ often the simplest because all you need ideas are either product- or service-based. guide. Revise it as your business evolves. is your idea, a laptop, and a broadband If you are recognized as an expert in your Visit www.SCORE.org, the site of the Senior connection to reach your customers. With field, becoming a professional consultant is Corps of Retired Executives, that offers a side business, you have less pressure another entrepreneurial option you might online business plan guides; or to find a to make an immediate profit, giving you consider. (SEE ALSO the article in this issue, local office and make an appointment with time to perfect your business offerings and “Consultant Start-Up Guide.”) volunteers who can give you assistance in operations; stay out of debt by reinvesting Having work, volunteer, or hobby expe- writing plans. Books and software such as profits; and finding a sufficient number of customers willing to pay the prices to make your business gainful. …no matter where or what your business is there are Growing a solid customer base will also increase your chances of obtaining future common operational tasks that you can fit in between your loans for growth and expansion. Frugality day job’s work.” is popular now, so paying down personal
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debts will free up more money for living and business expenses, enabling you to take your business full-time sooner if you choose. Open a business account to keep personal and business accounts separate. (SEE ALSO the SIDEBAR in this article for links to government loans; and the Money Corner article, “Raising Quick Financing in the Current Economy.”) Your Business’s Name & Structure – Your business’s name can be simply part of your own identity, like “Smith’s Wedding Cakes,” or you can register a fictitious one such as “WestEnd Specialty Cheesecakes.” Wait until you are certain what your business will be offering before you officially register it, because you may find out that customers prefer a different, related product or service than the ones you first offered. Choose carefully because your business’s name will be an important marketing tool. If you wish to obtain a trademark for your name and/or brand or logo, visit www.USPTO. gov for information. When you decide on a name, purchase the domain for it for a future web site. In determining your business’s legal structure, many entrepreneurs choose in the beginning to operate as sole proprietorships. Other business forms include partnerships, corporations, or limited liability companies (LLC). Which form you choose depends on your business’s liability potential, whether you hire employees; your business’s goals for growth; tax issues, and other organizational aspects. (SEE ALSO the SIDEBAR in this article for tax ID information resources.)
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Additional Legalities & Ethics – In addition to registering your business and its name, check about the legality of using your home for business; and if there are additional licenses or regulations required to operate. Get referrals from other business owners for lawyers specializing in small/ home business issues with whom you can consult whenever you have legal questions. Have them review any confidentiality or employment agreements, or non-compete contracts/clauses you signed, especially if your business will be in the same industry as your job. By law you cannot solicit any of your employer’s clients until the end of the time stipulated in the contract. Usually you can use your skills and general knowledge in your new business, but not the company’s (for whom you worked) trade secrets such as designs, formulas, or any other protected information. While working as an employee, be sure you do not do anything that is illegal or against Continued on page 19
September/October 2009 | Home Business
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company polices or you may be sued, fired, or censored by others in your network. Be discreet about your business idea and start-up until you are ready to approach your boss to discuss your venture in a professional manner. Depending on the circumstances, your boss may even end up being a client and refer others to you. If your boss asks, do not deny having your business. Your employer’s biggest concerns most likely will be that you are not accomplishing your job’s tasks because of your business’s operations; and/or that you may compete for the same clients. The main challenge of starting and running a business on the side is how to maintain your same job performance standards in an ethical manner while becoming a successful entrepreneur. For example, you should not use your company’s office supplies for your business. Instead, purchase your own paper if you use the employer’s copier machine, and all other supplies/ equipment from the start, to be used solely for your business’s use. (NOTE: The SBA site, “The Small Business Planner,” www.sba.gov/smallbusinessplanner/index.html, has more information on all these basic start-up, management, and other aspects of owning a business.)
work, volunteer, or hobby “Having experiences in the industry of the business idea that interests you increases the chance of your business’ success.
”
SETTING UP & MANAGING YOUR BUSINESS’S OPERATIONS
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Analyze any typical day at your job, and you will find at least an hour or two you can utilize to run your business instead of chatting with co-workers, making personal calls, or engaging in other non-work activities. In maximizing technology devices, avoiding
Use lunch periods for client meetings, business appointments and longer phone calls; and commuting time for computer work or phone calls.
time-wasters and being better-organized, many entrepreneurs not only find free time during work to spend on their businesses, but actually accomplish more for their day jobs and juggle both successfully. Home Office Set-Up – Back at your home, locate your office in an exclusive area to keep your work and files separate from personal items and to eliminate interruptions. Be thrifty and furnish it with good, used office furniture leased or purchased on sale, through ads or thrift shops. Spend more on the mobile technology and software that will enable your new business to be ready to work anywhere, including at your day job. If you plan to have in-office client visits, you can upgrade your home office appearance later. Technology Is The Key – To work successfully on your business at work, you need to create the time and use the best mobile technology you can afford to use during your job. Know, too, that a majority of your business tasks will involve communicating with prospective customers, vendors, and other people related to your business. The less you use any of your job’s office equipContinued on page 20
Start-Up Success Tips • Bootstrap your start-up. The less in debt you are, the longer time you have to perfect your business operations and become profitable. • Start out slowly, and set realistic, specific, and attainable goals. • Partner and collaborate with someone whose skills balance yours. • Set a pricing rate that reflects your value and produces profits for continued growth. • Network everywhere for clients and customers. • Look for a niche. The more specific a market, the more likely your part-time business will take off! September/October 2009 | Home Business
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Sneak a Start-Up Around Your Day Job!
F E AT U R E
Continued from page 19
ment, the less likely you will get in trouble, so here are some tech (and non-tech) essentials you will want to consider buying for your business: *Home Office Tech - Invest in one of the newer lightweight laptop computers with built-in wireless capability and a business software bundle; a high-speed broadband Internet connection; plus a fax and copy machine. Get a rugged case to take your laptop and other business paraphernalia so you can “grab” and work on the go. *Cellular Phones-Smartphones – Personal Digital Assistants (PDAs) of the nineties are being replaced by “smart” cell phones (convergent devices combining PDA and cell phone functions) like RIM’s Blackberry, Apple’s iphone, Palm’s new Pre, and others. These electronic devices are cameras, digital voice recorders, and mobile/text-messaging phones; plus enable you to store data and notes, access your e-mail, browse the Web, fax via the Internet, and depending on their capabilities, can run any number of apps (software applications). These personal display devices are a must for staying connected to people for your business. If you have a ground line for your home
Discuss your business plans with your family for their feedback and even help or support.
business number, you can hire a “follow-on service” to your cell/smart phone so you can save time checking voice mail or chasing lost calls. *Using a Personal Data Assistant (PDA) – Many people still prefer PDAs for
their larger screens, as a data backup, their affordability, and their independence from any carrier. *Paper Day Planner – Not electronic, but many business owners and individuals still like having access to their written (on
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Most services “ businesses and online businesses are easier and less expensive to start than productbased ventures.
”
paper) schedules and information at their fingertips and using pen or pencils to jot down notes. Research each tech or non-tech device to see which ones best fit your schedule, your business and your wallet. (SEE ALSO the article in this issue, “Get a New Business Technically PLUGGED-IN.”) Web Work – Most of your potential customers and business associates are connected to the Internet or have access to it, so bringing your laptop and/or any electronic device with Web access to work will enable you to communicate and do business with them online. *E-Mail – Set-up a universal free e-mail(s) account for your business. It is the one of the best ways to communicate with your customers and associates from anywhere in the world and is easy to check whenever you have a free moment during your workday. Use your
computer, not the one you use at work to keep your e-mail communications private. *Social Networks – Post brief business updates on Twitter, Facebook, LinkedIn, and other networking sites, to market and to foster customer relations. Stick to business topics and be professional. Irresponsible comments or photos posted (anywhere) online could harm your business reputation and cause you to lose customers or your day job. *Web Site – A Web presence is more than just a “silent” billboard. Make yours an interactive venue, highlighting your business’s offerings, keeping in contact with your customers or other business owners for support and possible collaboration on projects, and taking online orders. Purchase a domain business name (URL) and start with free-hosting companies that allow you to design your own site like Microsoft Office Live Small Business or use search engines to find others. Keep your site simple and easy to navigate, and update often to keep visitors coming back. Use online payment centers for your first orders. As sales increase, you can hire a Web designer for a customized site and to help you add a secure shopping cart program for credit card orders. (Visit the Ecommerce channel at www.homebusinessmag.com for more information).
Finding & Maximizing Business Time – Here are some suggestions on how to find and maximize time in your workday. *Discovering Time: Log your day job’s activities for a week to locate small and larger blocks of time you can devote to your business. Examine break and lunch periods and consider coming in an hour earlier or staying later. Set up a pre-determined schedule to block in business work time, work tasks, and time for personal/family time, but be flexible. *Productivity Tactics: Use short breaks for getting caught up on e-mails and brief calls. Use lunch periods for client meetings, business appointments, and longer phone calls; and commuting time for computer work or phone calls.** Ask business associations or other small business owners about the availability of business conference rooms for lunchtime or afterwork meetings. Save complex tasks to complete in your home office in the evenings or on days off. **Be considerate of others when using your cell phone on public transportation; and obey laws concerning cell phone use while driving. Continued on page 74
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Getting Started as a Consultant Start a Service Business Using Your Professional Skills and Talents
F E AT U R E
By C.J. Hayden
A
re you cut out to be a consultant? Consulting to businesses and organizations can result in higher earnings than working as an employee, provide you with needed income if you are laid off, and allow you to work from home. But success as a consultant isn’t guaranteed. In this stepby-step guide, you’ll learn how consultants work, the essential elements of starting a consulting practice, and how to land your first clients.
THE INS AND OUTS OF CONSULTING Consultants provide their clients with analysis and advice, expert guidance, or an extra pair of hands to fill staffing gaps. Corporations, small businesses, nonprofits, and government agencies hire consultants by the hour, the day, or the project to help them solve problems, complete essential projects, or handle day-to-day responsibilities when a position is vacant. During an economic downturn, layoffs and downsizing can create new opportunities for consultants. Companies who lay off full-time workers frequently hire consultants on a short-term or project basis to complete urgent tasks or provide missing expertise. If you’ve been laid off yourself, or fear you will be, working as a consultant can allow you to earn a good income in a time when salaried jobs are scarce. Working as a consultant has many potential benefits. You may be able to earn more per hour than you could as an employee, with more independence, increased flexibility, and less office politics. You can often work mostly from home and have more time with your family. If you’ve lost your job, consulting will help you stay current in your field, provide you with useful contacts, and fill the hole in your resume if you decide to seek another salaried position.
But not everyone has what it takes to be a consultant. You’ll need to be a self-starter, able to work without a boss looking over your shoulder, and manage your time efficiently. You’ll have to learn and employ sales and marketing skills in order to land consulting Consultants provide their clients with analysis and advice, clients. And you need to expert guidance, or an extra pair of hands to fill staffing gaps. present yourself as a skilled Defining a market niche enables you to professional with a defined specialty, as target the kind of clients who most interest opposed to just someone who needs a job. you, and allows you to position yourself STEP 1: DEFINING YOUR CONSULTING NICHE as an attractive solution to their needs. The first step to launching your consult- Without a niche, marketing yourself as a ing business should be to make an honest consultant can be quite a challenge. You assessment of your professional skills and will find yourself pulled in too many difexperience. What kind of consulting assign- ferent directions, pursuing unrelated leads ments does your background qualify you and opportunities. And when you speak to for? In what industries do you have the prospective clients, it will be much harder most experience? What type of work do you to convince them you are the right person both enjoy and perform well at? If you’re for their jobs. going to be an expert-for-hire, you have to STEP 2: MARKETING YOUR CONSULTING know your stuff. New consultants often make the mistake PRACTICE Once you have chosen a consulting niche, of approaching prospective clients as generalists who can work in many different begin by creating some marketing collateral. capacities. But clients prefer to hire people You’ll need business cards and a marketing who specialize in providing the specific type kit, and you may want to consider creating a web site. of help they are looking for. A typical consultant’s marketing kit The most successful consultants have a clearly defined market niche which includes includes a professional bio or resume, a both a professional specialty and a tar- description of your services or capabilities, get market. Your professional specialty is examples of the benefits or results you the specific area of expertise you plan to provide to your clients, and testimonials offer your clients — technical writing, for or endorsements from people familiar with example. Your target market is the industry your work. You might also include an article or field you plan to concentrate on — for you have written, a fact sheet about your example, health care. Your market niche is specialty, or a case study of a successful the combination of the two — in this exam- project. If you are planning to enter the consulting ple, technical writing in the health care field. field permanently, you’ll definitely want to create a web site. But even if you believe you will only be consulting for a short while, you may wish to build a simple site. Having a description of your expertise available on the web will build your credibility with pro-
During an economic downturn, layoffs and “ downsizing can create new opportunities for consultants. ” 22
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Compare the money you can make at home as a Medical Claims and Billing Specialist with any other job.
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What other job can you start with as little as four months of training at home and earn up to $40,000 a year as your experience and skills increase? Plus, you get these extra benefits—no transportation cost or time wasted going to and from your job, no expensive office clothes, no child daycare costs, work whatever hours you choose . . . early mornings, late at night, any time, and take “breaks” whenever you want them. And it’s not only the great money you make that’s important—you’ll be working in a prestigious job making a valuable contribution to the medical profession and your community.
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Getting Started as a Consultant Continued from page 22
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Mailing Lists! Home-Based Business Opportunity Seekers
spective clients and make you appear more professional. Consultants typically find most of their clients through three different marketing approaches: 1) contacting prospective clients directly by phone, mail, and email; 2) networking in their field or industry; and 3) speaking and writing to establish themselves as experts. When you’re first getting started, the most productive marketing tactic is usually to network with people you already know. This kind of “warm” marketing will often produce results more quickly than “cold” approaches to organizations where you are unknown. Reach out to former co-workers, members of your professional association, alumni of your school, and anyone you know in your chosen industry or field. Unless you have a contractual agreement with your former employer not to compete, clients you formerly served as an employee are also fair game. Let your contacts know what your consulting niche is, the type of work you’re seeking, and who would be a good client for you. Your contacts don’t necessarily need to work for an organization that might hire you. You should also build a network of potential referral sources — people who can refer you to possible clients. To expand this network, participate in the local chapter of your professional association or one or more business networking groups. The more people in your field you can get to know, the more referrals you’re likely to receive.
When one of your contacts “ or referrals shows interest in hiring you, you’ll still need to close the deal.”
STEP 3: TURNING PROSPECTS INTO CLIENTS
When one of your contacts or referrals shows interest in hiring you, you’ll still need to close the deal. Ask to set up a meeting with the organization’s decision-makers to find out more about
PRIME SOURCE LEADS! From the Publisher of Home Business Magazine® Sent Promptly to You by Labels, Disk or Email For Prices, Information and to Order Online Visit: www.homebusinessmag.com (click “Mailing Lists” link) or call to order using credit card: (800)734-7042 Fax order: (714) 388-3883 Paypal:
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Home Business
®
| September/October 2009
If you’ve lost your job, consulting will help you stay current in your field, provide you with useful contacts, and fill the hole in your resume if you decide to seek another salaried position. homebusinessmag.com
The first step to launching your “ consulting business should be to make an honest assessment of your professional skills and experience.
”
their needs, and tell them how you can help. Focus on describing exactly how you can solve their problems or help them achieve their goals, rather than simply presenting your capabilities. This will allow you to demonstrate your consultative skills and encourage them to think of you as an effective problem solver. Before ending the meeting, ask for a commitment to some sort of next step. If they’re not ready to hire you on the spot, what will help move the process forward? Do they want to see a proposal? Would they like to speak to some references? Can you follow up in a week? Be prepared to follow up with your prospects multiple times, and don’t get discouraged if time goes by and you don’t hear from them. It sometimes takes weeks or even months to close a deal, but you’ll speed up the process and improve your chances of getting hired if you’re persistent. The final stage of landing a contract often centers around negotiating your fee. If your prospect balks at the hourly or daily rate you request, consider offering them a package price or reduced scope of work to lower the overall cost, or cap it at a certain amount. The client’s bottom-line concern is usually the total budget for the project, rather than what you are earning per hour.
STEP 4: FINALIZING A CONSULTING AGREEMENT Once your client agrees to hire you, it’s a good business practice to have a written agreement. With a short-term contract for a relatively small amount of money, your agreement might simply be a letter confirming what you have agreed to. With a longer contract or larger sum, your agreement should be more formal and spell out more details. A simple letter of agreement should include a statement of the work you will perform, the due date if you will be delivering a specific result, the hourly rate or project fee you will be paid, and on what schedule payment from the client is expected. A more formal contract should include all of the above, plus a termination date, payment terms for travel time or expenses, and conditions under which your fee might increase or the contract might terminate early. It might also include statements about confidentiality, ownership of the work produced, warranty for the quality of the work, and liability for any damages. A contract like this may require the advice of an attorney, especially the first time you produce one. Sometimes organizations will present you with their standard contract rather than ask you to provide one. In this situation, be sure to review all the terms to make sure they are acceptable before you sign.
STEP 5: BEGINNING A NEW ASSIGNMENT Your success as a consultant will ultimately depend on how well you serve your clients. Doing a good job on a consulting contract will increase your confidence, and lead to repeat assignments and referrals. When you begin an assignment, take the time to fully understand the client’s needs and establish what will constitute a successful outcome. Most misunderstandings in consulting arise when the client’s expectations aren’t fully understood by the consultant at the outset. Continued on page 58
September/October 2009 | Home Business
®
25
Positive AND
Goal-Oriented
IN A Bad Economy
Interview with Motivational Speaker and Business Coach Scott Chesney By Deborah Jeanne Sergeant
A
s a two-time world traveler and notable motivational speaker and business coach for the likes of Smith Barney, ING, First Financial Group, Prudential, and Avis, Scott Chesney has accomplished much by his mid-30s. But his life hasn’t been all mountain peaks. In 1985 at age 15, Chesney manifested foix-alajouanine syndrome, an extremely rare, usually fatal condition. Chesney’s case resulted in sudden, permanent paraplegia, which destroyed the young athlete’s dream of playing college basketball. A generous benefactor later came into his life to send him on a worldwide quest to learn about alternative modalities to cure paralysis. His travels eventually morphed into public speaking engagements. Today, he advocates looking at limitations as opportunities to reach new dreams. Home Business® Magazine recently spoke with him about overcoming adversity.
case scenario?” That doesn’t mean you don’t have legitimate challenges at these times, but fear prevents us from thinking clearly and being productive. I think of it as an acronym, Fictionalized Evidence Appearing Real. I’m physically paralyzed, but emotional and mental paralysis are far greater. cash-strapped or lack impressive credentials or the stability they need to succeed. How can they overcome these kinds of limitations? SC: The best thing is very humbling for some
people. It’s getting out of that realm of having total control. I’ve run my own business for 10 years. I had to call the shots and make the decisions. It’s when you drop the need to control and partner up with other organizations, you can hold one another accountable to professional and personal goals (both of which have to be accountable to one another). Joining a trade organization is like having your own board of directors that will help you see things in a different way and challenge you to be the best you can be.
can home business entrepreneurs stay positive? Scott Chesney (SC): Exhaust the fear.
Fear is the only thing that prevents us from moving forward, even in hard economic times. Ask the question, “What’s the worst
HBM: Why is goal setting so important? SC: It’s one of those major facets of accountability. I set personal and professional goals. You have to specify a completion date. You have to break it up into monthly, even daily goals so you can see progress being made. It’s hard to otherwise see results. We need to acknowledge ourselves.
Home Business
®
Courtesy of Scott Chesney
HBM: How can one know the difference between realistic goals and unrealistic ones?
Chesney, his wife, Pratiksha, and their children, Nia, 6, and Ray, 4, live in New Jersey. He is writing a book he plans to promote on a third world tour.
According to Scott Chesney, “I think of it as an acronym, Fictionalized Evidence Appearing Real. I’m physically paralyzed, but emotional and mental paralysis are far greater.” HBM: How do you balance work and
HBM: Many home business entrepreneurs are
Home Business Magazine (HBM): How
26
Courtesy of Scott Chesney
F E AT U R E I N T E R V I E W
STAYING
SC: Anything is possible, but not everything happens. Be realistic with the line of work you’re in. If you want to earn a certain amount of money, are you in a business where you can generate that much? If you aren’t, maybe there are businesses you can add to it. Model the behavior of competition that is accomplishing your goals. There’s something to be learned from everyone in our lives.
| September/October 2009
home life? SC: I call working from home heaven and hell. It’s heaven because you have so much freedom and creativity. There’s no boss to answer to. It’s hell in that you don’t have a boss to answer to, and you can basically leave the lights on all day and night and develop bad patterns. There are lots of people running their home businesses who don’t get fresh air and exercise. You have to create a schedule like you were reporting somewhere. Most people don’t have a problem being flexible. They have a problem being disciplined. HBM: What is your home office like? SC: I am a collector. I have stuff with encouraging sayings on it. Behind my desk, which takes up my whole wall, is a picture of Nelson Mandela, whom I would like to meet. I have knickknacks from when I went around the world twice. They help me go back to the energy I had at that moment. I have family photos. HBM: How does technology impact your work? SC: I’m a big advocate of Skype to reach my international clients. I also use a webcam for face-to-face time.
Deborah Jeanne Sergeant writes from her home in Wolcott, N.Y. Her website is www.skilledquill.net.
For more information visit www.homebusinessmag.com and click the Newsstand > Interviews Channel. homebusinessmag.com
Do you want “a” business or “The Best” business?
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The Wide Open and Highly Diverse Home Users Live Dangerously with Work At Home Sector Computer Backup Practices Working At Home Means More than Just Running a Business
80 Percent Report They Have Suffered Data Loss
T
H
N E W S S TA N D
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he Bureau of Labor Statistics of the U.S. Department of Labor has compiled interesting statistics on the home-based business and work-at-home demographic segment. Specifically: Working at Home: 20.7 million persons usually did some work at home as part of their primary job. These workers, who reported working at home at least once per week, accounted for about 15 percent of total nonagricultural employment Occupation: Almost 30 percent of workers in management, professional, and related occupations reported working at home. Nearly two-thirds of persons who usually worked at home were employed in these occupations. Pay Status: Of the 13.7 million wage and salary workers who usually did some work at home in 2004, about 3.3 million, or 1 in 4, had a formal arrangement with their employers to be paid for the time they put in at home. About half of these paid home workers spent 8 hours or more per week working at home, and about 1 in 7 put in 35 hours or more per week at home. On average, those with a formal arrangement to be paid for their work time at home logged about 19 hours per week at home. Home-Based Business Owners and Operators: About onethird of persons who usually worked at home are self-employed. Of the 7.0 million self-employed persons who worked at home, two-thirds had a home-based business — that is, a business run from the home and no other location. Nearly half of selfemployed persons with a home-based business worked at least 8 hours per week at home, and almost 22 percent put in 35 hours or more at home. On average, self-employed persons with a home-based business worked 25 hours per week at home.
ome PCs and laptops that store ever-changing data, business information, photos, video, music and photos of consumers’ digital lives are backed up less than once a month, according to a new survey of the backup habits of home users conducted by Acronis®, Inc.(www.acronis.com - provider of storage management and disaster recovery software). The online survey of 5,964 home users found that 87 percent of users back up their hard drives just every two to three months or less frequently, far less often than any industry organization or publication recommends. This number is in sharp contrast with another survey finding — 80 percent of users have lost information and had to restore it. With consumers and businesses storing increasing amounts of critical data, those computers must be backed up more often to prevent the kind of catastrophic loss caused by hard disk failure, viruses and malware, unstable software downloads, user errors, or physical disaster. According to Robert Thaler, Senior Director, Marketing, Acronis, users must evaluate their unique situations and create backup schedules that match the importance of the data. The Acronis survey also found that fully 81 percent of users had to reinstall their computer operating system and software applications. Data loss comes with a significant loss of time, with 48 percent reporting that the reinstallation process took more than four hours. On average, self-employed persons with home-based businesses worked 25 hours per week at home.
Job-Related Work At Home on Primary Job (1) Percent Distribution by Class of Worker Percent Characteristic of Total Total Employed Total, 16 years and over 15.1 100.0
Wage and salary Un-Paid SelfPaid Work Work at Employed at Home Home (2) 16.2 49.3 33.7
Men
14.9
100.0
14.7
47.3
37.6
Women
15.4
100.0
17.8
51.4
29.4
White
16.3
100.0
16.4
49.0
33.8
Black or African American
7.9
100.0
14.2
53.0
31.0
Asian
12.7
100.0
14.2
52.1
33.7
Hispanic or Latino ethnicity
7.1
100.0
19.1
45.0
34.4
Total, 25 years and over
17.0
100.0
16.0
49.1
34.0
Less than a high school diploma
4.9
100.0
15.7
24.0
58.9
High school graduate
7.6
100.0
15.4
28.7
54.0
Some college/associate degree
13.7
100.0
19.4
32.8
46.7
Bachelor’s degree and higher (3)
31.6
100.0
15.0
60.5
24.1
(1) Persons who usually work at home are defined as those who work at home at least once per week as part their primary job. (2) Includes both the incorporated and unincorporated self-employed. (3) Includes persons with bachelor’s, master’s, professional, and doctoral degrees. Source: The Bureau of Labor Statistics of the U.S. Department of Labor. 28
Home Business
®
| September/October 2009
homebusinessmag.com
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With consumers and businesses storing increasing amounts of critical data, those computers must be backed up more often to prevent the kind of catastrophic loss caused by hard disk failure, viruses and malware, unstable software downloads, user errors, or physical disaster.
Credit a Key Component of Business Success How Do Your Credit Needs Compare?
B
ecause the Senate passed sweeping credit card regulations recently, it should prompt you to think about how credit might impact your small business. To that end, here are survey results from PayCycle Inc. How do you compare to these statistics? Key Findings from the PayCycle Inc. Credit and Small Businesses Survey include: ■ 38% of existing small business owners say they borrowed money to start their businesses. ■ 22% got a bank loan or used a credit card for some of the capital needed.
■ ■ ■ ■
20% of small businesses continue to depend on credit to run their day-today operations. 43% are at least slightly worried about using credit to run their businesses. 60% did not depend on credit to start their business. 63% do not depend on it for ongoing operations. 13% are dependent on credit during
Notice to Readers HOME BUSINESS® Magazine is sold as information only. The publisher, United Marketing and Research, Inc., considers its sources reliable and verifies as much data as possible, although reporting inaccuracies can occur; consequently, readers using this information do so at their own risk. The publisher has not done a background check on listed companies (which includes advertisers), nor does it know people at all the companies. The publisher cannot assume any responsibility in any manner for the actions of any of the listed companies, and the publisher cannot guarantee the outcome of any correspondence, arrangements, or subsequent transactions the reader may make with any of the listed companies. HOME BUSINESS® Magazine is sold with the understanding that the publisher is not engaged in rendering medical, legal, financial, accounting, tax, or other professional service. If medical, legal, or other expert advice and assistance are required, the services of a competent qualified professional person should be sought. The publisher, United Marketing and Research Company, Inc., assumes no responsibility for any changes of offers, nor for any companies/advertisers that may go out of business. All correspondence regarding questions or problems on a company’s (including advertisers) program, products, or services should be directed to the company, not to the publisher.
■
certain busy seasons only. 4% use credit on a one-time basis, for instance, for large purchases. For more information email:
[email protected]
For more information visit www.homebusinessmag.com and click the News Channel.
Advertisers and advertising agencies assume liability for all contents of advertising and for any claims arising therefrom. It is up to the user of this publication to investigate the product or service offered, and to make sure the company is reliable and that the product or service meets the user’s requirements. United Marketing and Research Company, Inc., is not responsible for the delivery of merchandise, starter kits, supplies, or other products and services ordered from advertisers. ©1993-2009. Reg. # 4180563 and 4145799. TRADEMARKS: Home Business, Serial Number 74/713646 and Home Business Magazine, Serial Number 75-086596, issued by the United States Department of Commerce, Assistant Commissioner for Trademarks. Mark Type(s): TRADEMARKS: Conform to the minimum requirements set forth in 37 C.F.R. Sec. 2.76 (e); and formal requirements set forth in 37 C.F.R. Sec. 2.76(b) and (c). All rights reserved. No part of HOME BUSINESS® Magazine may be reproduced, stored in a retrieval system, or transcribed, in any form or by any means, photocopying, electronic, mechanical recording or otherwise, without prior permission in writing of the publisher, United Marketing and Research Company, Inc., Lakeville, MN 55044. Articles appearing in this publication express the opinions, experience, and research of its authors and not necessarily the opinion of HOME BUSINESS® Magazine.
September/October 2009 | Home Business
®
29
SUCCESS STORIES
One Week Away From Welfare Man Risks Money and Starts a Home-Based Cleaning Business By Home Business Magazine
I
n 1997, Jonathan Bergstein was living in New Jersey working in the corporate world in a dead end job. Jonathan knew that he had gone as far as he could in his field of customer service, and he contemplated starting his own business. While speaking to a friend in Virginia, Jonathan mentioned that there were several job opportunities in Richmond. He indicated that he could stay with his friend while searching for employment. Jonathan was somewhat hesitant about the move; however, he was young and thought it was worth the risk to start fresh. When he arrived in Virginia, he found a temp job to pay the bills and started to save for his own business. Jonathan thought the company was doing well, but after being employed for only two weeks, he was laid off. Thankfully, Jonathan had unemploy-
ment benefits; however, these benefits would only last three months. This was his chance to start a home-based business. Working from home would provide him tax advantages, For Jonathan Bergstein, providing superior customer service save on overhead, and provide is the key to building a strong brand and loyal customers. him with solace when needed. After almost three months of investiga- hire employees. He had to learn from the tion, Jonathan had not made a decision on beginning which was an exciting, but also what business to start. He was too proud to daunting task. ask his parents for money, and he had no Jonathan began by advertising via flychoice but to call the local welfare office to ers, newspaper ads, and direct mail to dual send forms so that he could apply for wel- income families in his area. He made the fare and food stamps. usual mistakes being a new business, but While waiting for the forms to arrive, after two years, Jonathan had over 200 cusJonathan decided to risk what little money tomers. Providing superior customer service he had and filed for a business license to was the key to building a strong brand and operate a residential cleaning service. He loyal customers. For more information, visit did not know how to advertise, clean, or www.maidtosparkle.net.
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Home Business
®
| September/October 2009
homebusinessmag.com
Helping One Family at a Time Entrepreneur Shares His Story of Persistence to Motivate People to Not Give Up By Home Business Magazine
B
rian S. Arrington was previously profiled in Home Business Magazine, back in 2001 (June issue). Up until last year, he still ran his own home-based entertainment business. He had become quite successful and was still a radio personality on a local radio station. Brian’s success in business had allowed him to purchase a home, and enabled his wife be a stay-at-home mom. Basically life was good. Then came 2008. What a year. Brian’s radio show was taken off the air due to low advertising sales. He was forced to shut his entertainment business down. Without the entertainment income, Brian nearly lost everything. His wife tried to find work, but was not able to find a job. Brian and his wife also risked losing their home as they struggled with a high mortgage. Brian became very depressed, and he and his wife came very close to splitting up. This
was especially tough, since they had three small children [Briana 8 yrs old, Brian Jr, 7yrs old; Brandon 4 yrs old]. The tough economic times really put a strain on their family. At the time when Brian thought he was going to lose everything, he turned to the one thing that took his worries away — journalism. He started writing for free for a local newspaper. He also got involved with a bible-based church. Slowly, everything again began to fall back into play. Brian’s wife helped pulled him out of his depression. He and his wife did a loan modification to save their home. His wife started providing child care for friends’ and family’s kids part-time for extra money. Brian was also able to bring back his radio show to an Internetbased radio station. Although he is not getting paid, he’s glad to be back on the air to share his love of music.
Brian S. Arrington counsels families on how to turn their lives around and get out of debt.
Brian now runs a business that counsels other families on how to turn their lives around and get out of debt. He helps one family at a time, and shows each of them that with persistence, there is hope. Says Brian, “If I can inspire just one person, then it was well worth it. Prayer is powerful, and prayer works.” For more information, visit www.SuperRadioMix.com.
September/October 2009 | Home Business
®
31
MARKETING & SALES
Low Cost ADVERTISING PLAN Get Your New Business “Out There” and Known at Minimal Advertising Cost By Christopher J. Bachler
Y
ou can’t expect business to come to you. You must go after it. And the most effective way is through advertising. Of course that costs money. But that shouldn’t be a deterrent, because there are lots of simple strategies for getting your message out without breaking your bank.
All publications provide these lists, and many post them online. ■ Don’t be timid. Run the largest ads you can afford for as long No matter what your product, market, or approach, the more people as you can. you reach, the more likely you’ll be to get results. DISPLAY ADS ■ Consider seasonDisplay ads are the traditional backality. If you sell bone of small business advertising. Typically summer apparel, you obviously want to posted in newspapers and magazines, these run your ads at the right time. noticeable ads rely on large print, photos, ■ Prepare ads that stand out. Ask the publisher for ideas on how to do this. If your and illustrations to grab readers’ attention. ad appears on a page with many other How large they should be and how often display ads, you won’t want it to blend they are run are decisions you must make, with theirs. Bold colors can make an ad depending on your budget. Just remember more visible. If the ads are black and DIRECT MAIL BUDGET that if they’re not seen because they are too Despite rising postal costs, direct mail white, provide ample white space around small or run too infrequently, all that money remains the most cost-effective means of the periphery of your ad. spent is wasted! ■ Persist. Just because an ad didn’t pull advertising for most small businesses—assumonce doesn’t mean it won’t the next time. ing that it’s used effectively. If you do run display ads, therefore, folSo give it another try. It takes time and Your direct mail strategy should be based low these suggestions: ■ Research the circulation and demographpersistence to get your ad formula down on the kind of business you’re in, your ical reach of the publications you select. to a science. competition, and your target market. For instance, businesses that must sell low markup items in large quantities will not be likely to benefit from direct mail—though coopSet Up a Budget for Low Cost Advertising erative coupon packets might work. There are no hard and fast rules that apply to advertising budgeting beyond these Of course, you must closely consider your two: (1) You should establish one. (2) It should be affordable. target audience. If you’re targeting average When a business is new, much of its advertising will be trial and error. Initial efforts households, an extensive post card mailing will be largely experimental, and disappointments are likely. In short, those start-up ad might work, simply based on the law of high budgets are often largely investments in learning what works and what doesn’t. But numbers. This approach might work well even failed efforts are not totally wasted when the business owner can learn from it for for house painters, landscapers, and other his or her future benefit. Under those circumstances, the effort is a wise investment home services. that can yield substantial returns! If you’re targeting large business orgaConsider what you can realistically afford to spend without putting other obligations nizations, you’ll need to upscale your at risk. But don’t be too timid; for if you don’t put much into your effort, you won’t get approach dramatically. In other words, post much out. It might be that if you run your ads only a few extra weeks, or mail to an cards are out, and a more professional look additional 1,000 prospects, or enlarge your quarter-sized page ad to a half-page, you is required. You don’t want to look cheap might get a rewarding return! or unsophisticated. You also want a mailer As a rule of thumb, you will need to spend a disproportionately large amount on that will go to the boss, and not be tossed by your initial advertising during the early stages of your business simply because you a screener. Therefore, choose mailers rangare new. So be ready to budget accordingly. Having said that, you should also guard ing from personal letters to large packets against spending too much too soon, and only in one place. Should you make a poor containing useful information. So it won’t initial guess, you might wait long before you can afford to try again. look like junk mail, try plain large envelopes with handwritten addresses. Write someChristopher J. Bachler is a 20+-year veteran business writer and editor, based in Drexel Hill, PA. thing attention-getting on the outside in red
be timid. Run “theDon’t largest ads you
can afford for as long as you can.
”
Continued on page 34
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Home Business
®
| September/October 2009
homebusinessmag.com
$ONT 7AIT !NOTHER -INUTE *OIN THE
3TRAIGHTLINE $OWNLINE 4HE 5LTIMATE &ORCED