Himani Bhasin

HIMANI BHASIN 4631, Danforth Drive, Richmond, BC V6x2x5 Cell- 604 - 614 -3131 Email: [email protected]

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Career Objective

I am looking for an entry-level position in your company, where I can best utilize my Retail Customer Service Experience, Communication skills & Intend to build a Career with Leading Organization with Committed & dedicated people, which will help me to explore myself fully and realize my potential. Educational Qualification •Masters in Marketing in 2004 from Bhartiya Vidya Peeth, Pune University. •Bachelor of Business Administration in 2002 from South Gujarat University •Intermediate in 1999 from St. Joseph Convent School • High School in 1997 from St. Joseph Convent School.

Skills and Qualification •4 years of experience in customer service, cash handling and retail

marketing and sales. •Excellent interpersonal and customer service skills. • Well developed problem solving skills •Active information gatherer and processor, resourceful and quick learner • Strong focus on delivery of high quality service •Giving high priority to customer satisfaction, making an extra effort to help customers •Initiate new ideas, techniques and strict procedures for the highest quality of product. • Organized, self motivated, Attention to detail, Multitasking, Ambitious, Loyal.

Work Experience COMPANY: Welspun Retail Ltd.(India) JOB TITLE: Asst-Manager Marketing. DURATION: SEP 08 - AUG 09 With an Enterprise value of US $ 2000 Million “Welspun group is one of the fastest growing Indian Conglomerates. “Welspun” is considered amongst one of the Global line Pipe and Home Textile Companies. The Welspun group

enjoys strong relationship with Marquee clients including WALLMART, JC PENNY and Nautica. Job Responsibilities:

•Planning and execution of Marketing Communication activities at the stores. •Interacting with the customer, Problem solving, dealing with the merchandiser and category department, Data Entry, Administration work, Performing general office duties. •Assisting the General manger and Unit Head with daily sales forecast and steps taken to increase sales , customer entry and cash memo ( Bill size). •Handling day to day administrative support such as answering phones, greeting customer, sending mails, Faxes, copying and printing material. •Facilitating research for better understanding of consumers •Planning and organizing Tie ups and Cross promotions at the store to increase sales. •Developing and coordinating with vendors for printing of promotional material. (Offset / Digital Printing. COMPANY: Shopper’s Stop Ltd. JOB TITLE: Customer Care Associate and Unit Marketing Head. DURATION: 2007-2008 Shopper’s stop is an Indian departmental store promoted by Raheja cop started in 1991, Shopper’s Stop has been awarded “The Hall of Fame” and won “Emergency Market Retailer of the year award” by world Retail Congress at Barcelona on April 14th 2008.In India currently Shopper’s Stop has 27 large format departmental store with an offering of International and National Brands likes GUESS, FOSSIL, TOMMY HILFIGURE, PEPE, LOUIS PHILIPPE, MOTHERCARE, LENCOM, CLARINS, NIKE, REBOOK and many more. Job Responsibilities

•Handle customer inquiries, complaints, and cash handling, multitasking. • Opening/ Closing procedures •Printing/ analyzing of daily reports about customer entry, footfalls (customer entry), sales, bill size. •Ordering/Receiving of merchandise from the category department. •Data entry, Invoicing, Interacting with the customer, visual merchandising, and restocking of store. •Assisting customers in an extremely satisfying manner. •Planning and execution of promotions at the store for the customer.

•Media partnerships for promoting the ongoing events and promotions at the store. • Analysis of marketing activities initiated. • Competition Review, Catchments Review & In store Questionnaire Survey. • Expense Reporting Timely and accurate reporting of expenses - self initiatives and unit level expenses. • Co-ordinate with Agencies for BTL & ATL Activities (Event listings in Newspapers, Hoarding, Radio, Newspaper Advertisement, SMS Campaign

______________________________________________________ COMPANY: Ziqitza Health Care Ltd. JOB TITLE: Asst-Manager Marketing DURATION: 2006-2007 Job Responsibilities • Develop and initiate marketing strategies to create brand awareness among consumer and drive volumes by designing promotional programmers • Designing Strategies for PGDEMS and many more Courses for Life Supporter Courses. • Event coordination and Interfacing with clients, multinational corporate and maintaining relations with them for ensuring continued & repeated business in each campaign planned by the company COMPANY: Obzone Pharmaceutical Ltd. JOB TITLE: Customer Head Operations DURATION: Nov 2004 - Jan 2006 Job Responsibilities • Strategic Planning, Sales Planning. • Monitoring effectiveness of Promotional Campaigns, Designing Scheme for Sales Promotions. • To solve Quires of Customers and Appoint the Franchisee Network in our country. • Order Processing and Taking Care of Accurate Dispatches and Coordination with the manufacturer and make sure that the orders are placed on time. Computer Proficiency

• Working knowledge of Computers, Internet savvy

•Very comfortable in M.S-Windows-98, 2000-word, PowerPoint, Excel and Corel draw.

Interest •Travelling, Interacting with people, Reading, writing, Music Personal Attritibutes •Mature, Friendly, honest, reliable, loyal, result oriented, interpersonal, and confident