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NOTRE DAME OF DADIANGAS UNIVERSITY INTEGRATED BASIC EDUCATION DEPARTMENT SENIOR HIGH SCHOOL
A Documentary Report of Work Immersion undertaken at Sydney Hotel General Santos City
Presented to Ms. Janelle Jones Estocapio
In Partial Fulfillment of the Requirements for the Accountancy, Business and Management (ABM)
By Allen Ervin B. Uy 2018
PART 1: Important Points In Work Immersion
PART 1: IMPORTANT POINTS IN WORK IMMERSION
INTRODUCTION
Work immersion is a key feature in the Senior High School curriculum and refers to the part of that consists of 80 hours of hands on experience or work simulation which Grades 11 and 12 students will undergo to expose them to the actual workplace setting and to enrich the competencies provided by the school under the supervision of the School Head and the designated personnel of the Partner. Work immersion is the counterpart of the internship programs in the tertiary level. The said learning experience that the students can get from it which can range from 80 hours up will surely enable and help students as they familiarize themselves with the workplace thus experience workplace simulation and apply their competencies in areas of specialization. The completion of work immersion is prerequisite to graduation under the K-12 program. This is a first rate on the part of DepEd, since young people like to explore and connect with the people, this work immersion will provide them to acquire relevant skills by performing in actual work setting. The importance of work immersion must be seen as vital point of giving students a venue to improve themselves through experiencing real stuff first-hand. This is the very highlight of the Senior High School program. It helps students to acquire knowledge and experience that can help them grow as professional individuals Furthermore, this program provides opportunities to go through the actual methodologies of a specific job using the real tools, equipment and documents. In effect, the workplace becomes a development venue for us student trainee to learn more about their chosen field and practice what we have learn from school. Experience is considered to be one of life’s greatest teachers. As trainees they can use it as an inspiration as they gain expertise in their respective fields. This experience will surely help them not only for their present job as a student but also for their future job as a professional employee of this society.
OBJECTIVES OF THE WORK IMMERSION Work immersion will help develop among the learners life and career skills, and will prepare
them to make decisions on postsecondary education or employment. Through partnership building, DepEd hopes that the Partner Institutions will provide learners with work immersion opportunities, workplace or hands-on experience, and additional learning resources. It aims to make the learners:
1. appreciate the importance and application of the principles and theories learned in school; 2. enhance their technical knowledge and skills; 3. enrich their skills in communications and human relations; and 4. Develop good work habits, attitudes, appreciation and respect for work. By the time learners reach Senior High School, they would have already acquired almost all the competencies and skills that would prepare them for the curriculum exits (higher education, employment, middle-skills development, and entrepreneurship). Work immersion provides them with an avenue to test them and apply what they have learned in a non-school scenario. In work immersion, learners are not only able to apply their previous training but are also able to experience the social interactions in a work environment. Their experiences during work immersion will develop many skills and values that would help them as they transition from high school to real life. To assure the achievement of the above objectives of Work Immersion, this policy serves to guide schools in: 1. creating flexible work immersion arrangements for their learners; 2. providing options for work immersion that are relevant to learners’ purposes and needs; 3. organizing work immersion opportunities for learners that are consistent with the diverse human resource requirements of partner institutions for work immersion; and 4. articulating the scope and limits of work immersion in the context of basic education when building relationships with work immersion partners.
VALUES ATTRIBUTES OF A STUDENT IN A WORK IMMERSION
Student-trainees should be characterized by the following values and attributes in their respective workplace.
ADAPTABLE Change is inevitable, especially when it comes to business. Organizations often need to offer new products or ideas to keep them marketable. Because of this trend, they need employees who can easily adapt to change, someone who can keep abreast with the current trends.
DOENDABLE Superiors are eyeing for someone whom they can rely on, a person to whom they can delegate responsibilities, thus making sure that the operations in the office are carried out properly even in their
absence. In fact, in a survey conducted, it was revealed that dependability is the best qualification that employers are looking for in an employee.
GOOD COMMUNICATORS Employers will look for someone who can express themselves clearly both in written and oral communication. Proper communication skills will lessen common company problems in the workplace like miscommunication and misunderstanding among employees or between a superior and his subordinate.
HARDWORKING Hardworking employees are partners of an organization in reaching its goals. They are the “army” that keeps the company moving forward an employee. HONEST Talented employees are assets to the company. However, companies give more weight to honesty and integrity more than anything else. Honesty comes in different forms: honesty in declaring entries in the daily time record; honesty in the use of office supplies; honesty in performing tasks even when the superiors are not around, and many more.
ORGANIZED Part of the work in any establishment is to keep records and data at hand; thus, they are looking for someone who is organized, someone who can easily locate files and can present data.
PASSIONATE A person who loves what he is doing is positive, enthusiastic in carrying out his tasks, and seldom gets tired or experiences burnout. Companies need these types of employees, those who keep on doing their work with excellence because they are passionate about.
PROFESSIONAL/ ETHICAL Rules are set in the office to make sure that not only work is carried out properly but the harmonious relationships among employees are also maintained. Employers would want someone who follows company policies and exudes professionalism, thus serving as a good example to others.
PUNCTUAL Time is very important in the workplace. Every second counts. Employers look for someone who values time because they relate punctuality to productivity and productivity is equated to success. A punctual employee: reports to work on time, submits reports even prior to the deadline, and accomplishes things within the given schedule.
TEAM PLAYER Most companies work in teams. Goals are achieved by team effort. An employer will look for someone who can work in team and can encourage team members to achieve their goals.
PART 2: THE WORKPLACE
COMPANY PROFILE
SYDNEY HOTEL Ideally located in the prime touristic area of Dadiangas (General Santos), Sydney Hotel promises a relaxing and wonderful visit. Offering a variety of facilities and services, the hotel provides all you need for a good night's sleep. All the necessary facilities, including 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, luggage storage, Wi-Fi in public areas, are at hand. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like towels, air conditioning, desk, television and shower. The hotel offers various recreational opportunities. Sydney Hotel combines warm hospitality with a lovely ambiance to make your stay in General Santos unforgettable.
COMPANY HISTORY
SYDNEY HOTEL was established last March 08, 1995. It is located at Corner Pioneer and Pendatun Avenue, the heart of the City fronting the relaxing and recreational park of General Paulino Santos. Sydney was named one of the children of Mr. and Mrs. Marfenenio Tan who is the owner of SAFII Company. It is the premier Hotel in General Santos City, which responds to the changing demands of guests for quality hotel and restaurant services.
COMPANY VISION-MISSION
MISSION
To provide optimum customer satisfaction and super B service thereby producing profit. Employees growth and Development. Employment opportunities while preserving the Mother Nature.
VISION
SAFI HOTELS will be the dominant player in hotel and restaurant industry in SOCCSKSARGEN by 2018.
COMPANY ORGANIZATIONAL CHART
.
COMPANY CORE VALUES
INTEGRITY We promote integrity through our respect for individuals, communication of expectations, consistency and fairness in our actions. This integrity permeates through all we do. ACHIEVEMENT We continually strive to find better ways to pursue our company and personal goals. Sydney Hotel is committed to providing training, support and growth opportunities for its team members to ensure a rewarding and secure future. TEAMWORK We work as a team at all levels, recognizing each team player contributes to the team’s success by their competence, preparation, determination, and commitment. EXCELLENCE We commit our best in everything we do, striving for professional excellence by exceeding expectations and distinguishing ourselves through superior performance. INNOVATION We foster a culture where independence of thought and personal strengths are valued, where team members are recognized for their creativity, motivation, tenacity, and passion. We encourage innovative thinking that promotes beneficial change for both the individual and the company alike. RESPECT We respect our working environment, and treat our co-workers, our hotels and our guests with appreciation. LOYALTY We build long-term, mutually rewarding relationships in all aspects of our business: with each other, our hotels, our owners and our guests. FAMILY We cultivate a familial atmosphere by celebrating our fellowship with our partner hotels and the communities in which we operate
PRODUCT SERVICES DESCRIPTION Sydney Hotel Facilities 24-Hour
Front Desk
24-Hour
Room Service
Airport Dry
Transfer
Cleaning
Elevator Family Free
Room
Wi-Fi in all rooms
Laundry
Service
Luggage Meeting
Storage
Facilities
Newspapers Restaurant Rooftop
Grill every night
Room
Service
Safety
Deposit Boxes
Shops Shuttle
Service
Smoking Wi-Fi
Area
in Public Areas
Sydney Hotel Room Facilities
Air Conditioning
Internet Access - Wireless (Complimentary)
Satellite / Cable TV
Television
LOGO AND ITS MEANING
COMPANY PARTNER Unfortunately, we don’t know the company partner/s of the Sydney Hotel. They say that it is very private to tell it with us.
COMPANY TARGET CLIENTELE The target client/s of the Sydney Hotel is the tourist visits our place which is the General Santos City. Also, they target the other person who wants to visit General Santos City from the other places here in the Philippines. They offer different services and facilities from their hotel which you’ll feel comfortable when you stay with them.
LOCATION OF THE COMPANY It is located at Corner Pioneer and Pendatun Avenue, General Santos City 9500. The heart of the city fronting the relaxing and recreational park of General Paulino Santos.
COMPANY RULES AND REGULATIONS 1. 2. 3. 4.
Be a GOD FEARING and a model for others. Sydney Hotel is a FAMILY. Always SMILE. Wear plain white blouse or polo with collar and sleeves and black pants. For those assigned in the Office of Accounting, Sales and Marketing and Human Resource should wear business attire. Open toe sandals or slippers, sleeveless blouses, short pants, strong perfumes, unnecessary jewelry, indecent attire and jeans are PROHIBITED. 5. Always wear your nameplates 6. If assigned in Restaurant, Banquet or Kitchen, keep your hair tied and away from your face. Remove jewelry, use hairnet and keep nails short and free from nail color and wear light make up. 7. Come to your duty on time. Unnecessary overtime or overstaying inside the hotel is prohibited. 8. Never punch in or out for other employees or trainees. 9. Break time for those assigned in Restaurant and Kitchen should be before 11:00 AM and after 1:00 PM for the morning shift and before 6:00 PM for the evening shift. 10. You shall be allowed 3 absences with or without excuse for the duration of your training. If you exceed to 3 absences, we shall automatically terminate your training. 11. Cell/Mobile Phones are strictly prohibited when on duty. 12. Eating at the Kitchen is strictly PROHIBITED. 13. Always greet guests when inside the Hotel area. 14. Loitering/Littering are PROHIBITED. 15. Do not take or use items you which you are not authorized to use. 16. Enter and leave the hotel using the employee’s entrance. 17. Allow your bags and packages to be inspected by the security guards before leaving the hotel 18. Guards shall inspect the DTR during out/or with gate pass. 19. Do not divulge important information to other Hotel Companies or any individual. 20. Turn off lights or air conditioning units when not in use.
21. Supervisor/Department Head shall evaluate the trainee’s performance. 22. Supervisor/Department Head shall give their grades. 23. DTR must be submitted to hotel supervisor or HR Department Head to check the number of hours. 24. OJT should be evaluate after the training period. Do not issue certification if the trainee’s will not pass the evaluation. 25. The Company’s employees code of discipline shall be applied.
Reflection
Problems encountered
-
The problems I encountered during my OJT in Sydney Hotel is we cannot use our cellphone while having our duty because it is the company’s rules and regulations. Also I encountered that we had the our co-workers is not working and doing their job properly they always talking with their friends and also they don’t finish the the time given in fulfilling the 80 hours Immersion.
Suggest and Recommendations
-
My suggestion in my workplace is to clean their kitchen because it is very dirty and many small insects is running around their kitchen. To be able the customers satisfy in their facilities and enjoy the stay in the hotel.
PART 3: Memorandum of Agreement
PART 4: Activity Report
PART 5: Reflection
A Documentary Report of Work Immersion undertaken at Sydney Hotel General Santos City
Presented to Ms. Janelle Jones Estocapio
In Partial Fulfillment of the Requirements for the Accountancy, Business and Management (ABM)
By Allen Ervin B. Uy 2018
PART 1: Important Points In Work Immersion
PART 1: IMPORTANT POINTS IN WORK IMMERSION
INTRODUCTION
Work immersion is a key feature in the Senior High School curriculum and refers to the part of that consists of 80 hours of hands on experience or work simulation which Grades 11 and 12 students will undergo to expose them to the actual workplace setting and to enrich the competencies provided by the school under the supervision of the School Head and the designated personnel of the Partner. Work immersion is the counterpart of the internship programs in the tertiary level. The said learning experience that the students can get from it which can range from 80 hours up will surely enable and help students as they familiarize themselves with the workplace thus experience workplace simulation and apply their competencies in areas of specialization. The completion of work immersion is prerequisite to graduation under the K-12 program. This is a first rate on the part of DepEd, since young people like to explore and connect with the people, this work immersion will provide them to acquire relevant skills by performing in actual work setting. The importance of work immersion must be seen as vital point of giving students a venue to improve themselves through experiencing real stuff first-hand. This is the very highlight of the Senior High School program. It helps students to acquire knowledge and experience that can help them grow as professional individuals Furthermore, this program provides opportunities to go through the actual methodologies of a specific job using the real tools, equipment and documents. In effect, the workplace becomes a development venue for us student trainee to learn more about their chosen field and practice what we have learn from school. Experience is considered to be one of life’s greatest teachers. As trainees they can use it as an inspiration as they gain expertise in their respective fields. This experience will surely help them not only for their present job as a student but also for their future job as a professional employee of this society.
OBJECTIVES OF THE WORK IMMERSION Work immersion will help develop among the learners life and career skills, and will prepare
them to make decisions on postsecondary education or employment. Through partnership building, DepEd hopes that the Partner Institutions will provide learners with work immersion opportunities, workplace or hands-on experience, and additional learning resources. It aims to make the learners:
1. appreciate the importance and application of the principles and theories learned in school; 2. enhance their technical knowledge and skills; 3. enrich their skills in communications and human relations; and 4. Develop good work habits, attitudes, appreciation and respect for work. By the time learners reach Senior High School, they would have already acquired almost all the competencies and skills that would prepare them for the curriculum exits (higher education, employment, middle-skills development, and entrepreneurship). Work immersion provides them with an avenue to test them and apply what they have learned in a non-school scenario. In work immersion, learners are not only able to apply their previous training but are also able to experience the social interactions in a work environment. Their experiences during work immersion will develop many skills and values that would help them as they transition from high school to real life. To assure the achievement of the above objectives of Work Immersion, this policy serves to guide schools in: 1. creating flexible work immersion arrangements for their learners; 2. providing options for work immersion that are relevant to learners’ purposes and needs; 3. organizing work immersion opportunities for learners that are consistent with the diverse human resource requirements of partner institutions for work immersion; and 4. articulating the scope and limits of work immersion in the context of basic education when building relationships with work immersion partners.
VALUES ATTRIBUTES OF A STUDENT IN A WORK IMMERSION
Student-trainees should be characterized by the following values and attributes in their respective workplace.
ADAPTABLE Change is inevitable, especially when it comes to business. Organizations often need to offer new products or ideas to keep them marketable. Because of this trend, they need employees who can easily adapt to change, someone who can keep abreast with the current trends.
DOENDABLE Superiors are eyeing for someone whom they can rely on, a person to whom they can delegate responsibilities, thus making sure that the operations in the office are carried out properly even in their
absence. In fact, in a survey conducted, it was revealed that dependability is the best qualification that employers are looking for in an employee.
GOOD COMMUNICATORS Employers will look for someone who can express themselves clearly both in written and oral communication. Proper communication skills will lessen common company problems in the workplace like miscommunication and misunderstanding among employees or between a superior and his subordinate.
HARDWORKING Hardworking employees are partners of an organization in reaching its goals. They are the “army” that keeps the company moving forward an employee. HONEST Talented employees are assets to the company. However, companies give more weight to honesty and integrity more than anything else. Honesty comes in different forms: honesty in declaring entries in the daily time record; honesty in the use of office supplies; honesty in performing tasks even when the superiors are not around, and many more.
ORGANIZED Part of the work in any establishment is to keep records and data at hand; thus, they are looking for someone who is organized, someone who can easily locate files and can present data.
PASSIONATE A person who loves what he is doing is positive, enthusiastic in carrying out his tasks, and seldom gets tired or experiences burnout. Companies need these types of employees, those who keep on doing their work with excellence because they are passionate about.
PROFESSIONAL/ ETHICAL Rules are set in the office to make sure that not only work is carried out properly but the harmonious relationships among employees are also maintained. Employers would want someone who follows company policies and exudes professionalism, thus serving as a good example to others.
PUNCTUAL Time is very important in the workplace. Every second counts. Employers look for someone who values time because they relate punctuality to productivity and productivity is equated to success. A punctual employee: reports to work on time, submits reports even prior to the deadline, and accomplishes things within the given schedule.
TEAM PLAYER Most companies work in teams. Goals are achieved by team effort. An employer will look for someone who can work in team and can encourage team members to achieve their goals.
PART 2: THE WORKPLACE
COMPANY PROFILE
SYDNEY HOTEL Ideally located in the prime touristic area of Dadiangas (General Santos), Sydney Hotel promises a relaxing and wonderful visit. Offering a variety of facilities and services, the hotel provides all you need for a good night's sleep. All the necessary facilities, including 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, luggage storage, Wi-Fi in public areas, are at hand. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like towels, air conditioning, desk, television and shower. The hotel offers various recreational opportunities. Sydney Hotel combines warm hospitality with a lovely ambiance to make your stay in General Santos unforgettable.
COMPANY HISTORY
SYDNEY HOTEL was established last March 08, 1995. It is located at Corner Pioneer and Pendatun Avenue, the heart of the City fronting the relaxing and recreational park of General Paulino Santos. Sydney was named one of the children of Mr. and Mrs. Marfenenio Tan who is the owner of SAFII Company. It is the premier Hotel in General Santos City, which responds to the changing demands of guests for quality hotel and restaurant services.
COMPANY VISION-MISSION
MISSION
To provide optimum customer satisfaction and super B service thereby producing profit. Employees growth and Development. Employment opportunities while preserving the Mother Nature.
VISION
SAFI HOTELS will be the dominant player in hotel and restaurant industry in SOCCSKSARGEN by 2018.
COMPANY ORGANIZATIONAL CHART
.
COMPANY CORE VALUES
INTEGRITY We promote integrity through our respect for individuals, communication of expectations, consistency and fairness in our actions. This integrity permeates through all we do. ACHIEVEMENT We continually strive to find better ways to pursue our company and personal goals. Sydney Hotel is committed to providing training, support and growth opportunities for its team members to ensure a rewarding and secure future. TEAMWORK We work as a team at all levels, recognizing each team player contributes to the team’s success by their competence, preparation, determination, and commitment. EXCELLENCE We commit our best in everything we do, striving for professional excellence by exceeding expectations and distinguishing ourselves through superior performance. INNOVATION We foster a culture where independence of thought and personal strengths are valued, where team members are recognized for their creativity, motivation, tenacity, and passion. We encourage innovative thinking that promotes beneficial change for both the individual and the company alike. RESPECT We respect our working environment, and treat our co-workers, our hotels and our guests with appreciation. LOYALTY We build long-term, mutually rewarding relationships in all aspects of our business: with each other, our hotels, our owners and our guests. FAMILY We cultivate a familial atmosphere by celebrating our fellowship with our partner hotels and the communities in which we operate
PRODUCT SERVICES DESCRIPTION Sydney Hotel Facilities 24-Hour
Front Desk
24-Hour
Room Service
Airport Dry
Transfer
Cleaning
Elevator Family Free
Room
Wi-Fi in all rooms
Laundry
Service
Luggage Meeting
Storage
Facilities
Newspapers Restaurant Rooftop
Grill every night
Room
Service
Safety
Deposit Boxes
Shops Shuttle
Service
Smoking Wi-Fi
Area
in Public Areas
Sydney Hotel Room Facilities
Air Conditioning
Internet Access - Wireless (Complimentary)
Satellite / Cable TV
Television
LOGO AND ITS MEANING
COMPANY PARTNER Unfortunately, we don’t know the company partner/s of the Sydney Hotel. They say that it is very private to tell it with us.
COMPANY TARGET CLIENTELE The target client/s of the Sydney Hotel is the tourist visits our place which is the General Santos City. Also, they target the other person who wants to visit General Santos City from the other places here in the Philippines. They offer different services and facilities from their hotel which you’ll feel comfortable when you stay with them.
LOCATION OF THE COMPANY It is located at Corner Pioneer and Pendatun Avenue, General Santos City 9500. The heart of the city fronting the relaxing and recreational park of General Paulino Santos.
COMPANY RULES AND REGULATIONS 1. 2. 3. 4.
Be a GOD FEARING and a model for others. Sydney Hotel is a FAMILY. Always SMILE. Wear plain white blouse or polo with collar and sleeves and black pants. For those assigned in the Office of Accounting, Sales and Marketing and Human Resource should wear business attire. Open toe sandals or slippers, sleeveless blouses, short pants, strong perfumes, unnecessary jewelry, indecent attire and jeans are PROHIBITED. 5. Always wear your nameplates 6. If assigned in Restaurant, Banquet or Kitchen, keep your hair tied and away from your face. Remove jewelry, use hairnet and keep nails short and free from nail color and wear light make up. 7. Come to your duty on time. Unnecessary overtime or overstaying inside the hotel is prohibited. 8. Never punch in or out for other employees or trainees. 9. Break time for those assigned in Restaurant and Kitchen should be before 11:00 AM and after 1:00 PM for the morning shift and before 6:00 PM for the evening shift. 10. You shall be allowed 3 absences with or without excuse for the duration of your training. If you exceed to 3 absences, we shall automatically terminate your training. 11. Cell/Mobile Phones are strictly prohibited when on duty. 12. Eating at the Kitchen is strictly PROHIBITED. 13. Always greet guests when inside the Hotel area. 14. Loitering/Littering are PROHIBITED. 15. Do not take or use items you which you are not authorized to use. 16. Enter and leave the hotel using the employee’s entrance. 17. Allow your bags and packages to be inspected by the security guards before leaving the hotel 18. Guards shall inspect the DTR during out/or with gate pass. 19. Do not divulge important information to other Hotel Companies or any individual. 20. Turn off lights or air conditioning units when not in use.
21. Supervisor/Department Head shall evaluate the trainee’s performance. 22. Supervisor/Department Head shall give their grades. 23. DTR must be submitted to hotel supervisor or HR Department Head to check the number of hours. 24. OJT should be evaluate after the training period. Do not issue certification if the trainee’s will not pass the evaluation. 25. The Company’s employees code of discipline shall be applied.
Reflection
Problems encountered
-
The problems I encountered during my OJT in Sydney Hotel is we cannot use our cellphone while having our duty because it is the company’s rules and regulations. Also I encountered that we had the our co-workers is not working and doing their job properly they always talking with their friends and also they don’t finish the the time given in fulfilling the 80 hours Immersion.
Suggest and Recommendations
-
My suggestion in my workplace is to clean their kitchen because it is very dirty and many small insects is running around their kitchen. To be able the customers satisfy in their facilities and enjoy the stay in the hotel.
PART 3: Memorandum of Agreement
PART 4: Activity Report
PART 5: Reflection
