Four-hour Executive Briefing Brochure

The of Information Technology 1 This four-hour executive briefing explains how to encourage a culture of achievement and service in your organization…

2 …and unlock the

cognitive, performance, and leadership potential in your people…

3 …by understanding, identifying, and modifying the that holds them back.

“We always seem to be again without ever addressing their

“Can it be that © Copyright 2009 by Computer Methods Corporation. All rights reserved.

.”

are so busy doing things that they have the time to ?” Rev 8/21/2009

“We always seem to be fixing the same problems over and over again without ever addressing their Root Cause” What to Do When a No-Brainer Becomes a Brainless The psychological tendency to make errors in technical judgment based on such factors as emotional state, personal experience, and ingrained habit patterns.

Cognitive Bias…

The of Information Technology Psychological research explains Cognitive Bias and reveals its causes. The Quantum Communication Model provides vendor-neutral methods for visualizing Information Technology in a way that treats the problem by sparking creative technical thinking.

 Delays the resolution of even the simplest technical problems.  Inhibits completion of the clearest and most straightforward assignments.  Frustrates the achievement of an IT organization’s objectives, delays the completion of the organization’s goals.  Impedes the performance of routine maintenance operations.

 Stops dead the execution of even the most urgent technical tasks.

Learn how to overcome the that inhibits thinking and planning, impedes the resolution of technical problems, and suppresses performance on an IT organization’s most important tasks and projects.

“Can it be that my people are so busy doing things that they never seem to have the time to get anything done?” What to Do When Due Diligence Becomes Diligence Passive, obstructionist, and usually unconscious resistance to following through with expectations, manifest as learned helplessness, procrastination, stubbornness, resentment, sullenness, or deliberate failure to accomplish tasks for which one is (often explicitly) responsible.

Passive-Aggressive Behavior… The of Information Technology

 Typically looks like cooperation.  Often hides behind feigned conformity with an organization’s own rules and standards.

Psychological research explains Passive-Aggressive Behavior and  Poisons morale within an organization. exposes its causes. The principles of Servant-Leadership  Delays the completion of tasks and projects. offer management techniques that can treat the problem and boost the  Threatens system reliability by impairing the productivity of your technical performance of routine maintenance organization. procedures.

Learn how to identify and treat the that delays task and project completion and prevents reaching consensus on the resolution of technical issues within IT organizations.

The of Information Technology Four Hour Briefing for IT Leaders and Managers Who Should Attend

• High-Level Information Technology Executives • Senior, Staff, and Line IT Managers and Directors

• IT Project and Program Managers • Tech-Focused HR Managers and Staff

Briefing Objectives and Topic Outline The Intrinsic Imperfection of Human Judgment and Reasoning  Understanding and Dealing With Uncertainty in Human Judgment  A Brief Introduction to Recognizing and Coping With Cognitive Bias

How Cognitive Bias Influences Interpersonal Communication  Understanding The Broader Context of Communication  How the “Lens Effect” Influences Perception and Distorts Interpretation

What Is Passive-Aggressive Behavior?

 Understanding and Managing the Passive-Aggressive Reflex in IT Professionals and Groups  Reducing the Organizational Cost of Passive-Aggression Behavior

What Triggers Passive-Aggressive Behavior?

 The Passive-Aggressive Behavioral Repertoire  How Communication Influences the Passive-Aggressive Choice

Dealing With Passive-Aggressive Behavior

 Promoting Conscious Competence and Embracing Open Communication  Servant Leadership and Mission-Focused Management

Intervention Methods for IT Managers and Leaders

 Basing Management Behavior on Positive Organizational Values  Specific Steps for Improving “Bad” Group and Individual Behavior

Introduction to the Quantum Communication Model

 A Simple, Open Methodology for Discussing Systems and Network Architecture  Overcoming the Errors of Cognitive Bias Inherent in Traditional Approaches to IT Architecture

Eye Opening. “ “ “ “

Lessons were instantly applicable to my job as a software development manager and project leader. I’m now aware of the things I do and say that cause rather than prevent organizational problems. The Quantum Communication and Network Design modules were a huge help. The humor and real-world examples really reinforce the central points of the briefing.

* Only $2500 for up to 10 attendees.

Call now to schedule a briefing

COMPUTER METHODS CORPORATION 525 Rt. 73 South., Suite 300 ● Marlton NJ 08053 ● 800-969-4360

* Includes up to 10 sets of attendee hand-outs and support materials. Travel expenses, if required, are not included. (SM) Quantum Network Design and its “Q” logo, are registered service marks of Computer Methods Corporation, Marlton, NJ, USA.