Final Frp Script

FINAL FRP Script C for Customer, RM for Relationship Manager Scene 1 RM: Good afternoon Madam. C: Er Hello.. RM: What can I do for you? C: I want to put money, money, put money.. RM: Orh Okay.. Do you want to have a seat please (yenling moves forward to pull out the chair for shuxin) Have a seat please. C: Oh thank you.. RM: Okay so you want to put money into an account? C: Yeah yeah.. Er.. I want to put ALL my savings into a fixed deposit account.. RM: ALL your savings?! C: Yah yah.. A lot a lot.. RM: Okay.. Actually, have you ever thought of making guaranteed investment instead of getting a low interest rate of 3% from fixed deposit. Example like.. Minibonds? RM puts on devil hat, C and RM freeze. “Throw balls” at RM. Lady B, dressed in formal wear, comes in between C and RM and speaks in a funny way. Lady B: This is rong, so rong, beri beri rong! (Casherine doing hand signal for all the 3 wrongs) Lady B wears her thick spectacle [Words] Outcome one: Financial products on offer should be suitable for the target market. Lady B: Minibonds is such a risky instrument and you still introduce to her. Hai….Attack! Lady A hits RM with a file Scene 2 C: HMM..? Mini? Mini?

RM: Ya minibonds! They are actually bonds that are denominated lower than $5000 (eileen move over holding a paper states >$5000) so that it is more affordable for small investors. It is risk free, high returns (yenling raise her hand high up) and capital guaranteed! C and RM freeze. “Throw balls” at RM. [Words] Outcome two: Customers should be given clear, accurate and timely information Lady B : Customers should be given clear, accurate and timely information. Risk free?Capital guaranteed? Ridiculous! And she still call herself well trained (looking into camera) Hai.. Lady B shakes head and walks off. Scene 3 C: High returns (pronounce as high liturn)? RISK FREE? (pronounce as list flee) Confirm ah? This is my coffin money leh! RM: Confirm!!(Nod head vigorously) It will be veryyy safe, don’t worry! So do you want to invest in it? C: Ok Ok Ok Ok! RM: Come, help me sign the application form and your investment will be done! C & RM sign contract. C: Okay. RM & C shake hands. RM: Thank you so much! C and RM freeze. ‘throw balls’ at RM . [Words] Outcome three: Customers’ interest should be placed first Lady B peeps over RM’s shoulder and says: Money money money. Lady B shakes head. Lady B says: Because of commission, you neglect the fact that these are her lifelong savings! (takes the money up and waved it across RM’s face) Hello, money minded pig! (Replace yenling face with a pig face) Lady B: Hai.. –Shakes head and walks offScene 4 Lehman brothers crisis Following will be slide show of photos: Customer stunned when watching the news on her television.

Customer hugs her handbag, thinking about her money. Customer is very angry with the Relationship Manager. Customer runs to find Relationship Manager Scene 5 Customer storms back to the manager and demand for refunds and explanation. RM shrugs head. [Words] Outcome four: Complaints should be handled promptly & consistently C and RM freeze. Lady A hits RM with file on her head. Lady B: See la! Advise wrongly, give wrong information. Now complaints also don’t know how to handle. Hai..You deserve it la (evil laugh) Scene 6 Zoom into Lady B [Words] Outcome five: Competent financial advisers to address customers’ needs Now you know the do-s and don’t-s, so can you become a competent relationship manager? I’ll be looking forward to your performances.

Name Goh Mei Xuan Casherine Edward Mah Ting Hui Tan Yen Ling Eileen Chia Sin Wei Koh Shu Xin

Student id 10048612E 10028288B 10048181B 10048856E 10049428J

Signature