F&b Training Module

  • June 2020
  • PDF

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  • Words: 1,093
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TIME

DAY ONE MODULE

From 9.00AM 9.15AM

To 9.15 AM 10.00AM

10.00AM 10.30AM 10.45AM

10.30AM 10.45AM 1.00PM

1.00PM 2.00PM 2.15PM

2.00PM 2.15PM 3.30PM

3.30PM 3.45PM

3.45PM 5.00PM

Introduction With The Team Role Of A Steward in F&B Service Guest Expectations Property Induction Introduction of wrapster food etc. Tea Break Vision of Wrapster foods Promoters introduction Lunch Energizer Activity Identify Hotel Equipment Hollow Ware, China ware, Glassware, Flatware Tea Break Food Menu with full explanation Chef need to be there

Equipment Required:-4 Continental Trays,2Pc.of each Of all the Glassware, Flatware, Chinaware, Hollowware

DEMO Practice

TIME From 9.00AM 9.15AM

10.30AM 10.45AM

DAY TWO MODULE To 9.15 AM 10.30AM

10.45AM 1.00PM

1.00PM 2.00PM 2.15PM

2.00PM 2.15PM 3.30PM

3.30PM 3.45PM

3.45PM 5.00PM

Re-cap Layout A Table Table mats Napkin Folding Tea Break Style of a Cover Layout of Full Cover Water Service Lunch Energizer Activity Drink Service Water Service Tea Break Station Set up Back Area Set up Different Napkin Folds

Demo Demo/Practice

Demo Demo/Practice

Practice

Creating Check List DEMO/ Practice

Equipment required Table with Four Covers Cutlery, 4 table mats,20 Napkins

TIME DAY THREE MODULE From To 9.00AM 9.15 AM Re-cap 9.15AM 10.00AM Taking Reservation For the Restaurant Telephone handling Meal Period Floor Planning 10.30AM 10.45AM Tea Break 10.45AM 1.00PM Receiving, Greeting, Seating How to react when you see the guest Opening napkin/Introducing himself 1.00PM 2.00PM Lunch 2.00PM 2.15PM Energizer Activity 2.15PM 4.00PM Evaluation Test 4.00PM 5.00PM Menu with explanation Equipment Required Four Cover Laid Out Table Food Service gear

Role Play Role Play

Role Play Role Play Role Play

Practice

TIME From To 9.00AM 9.15 AM 9.15AM 10.30AM

10.30AM 10.45AM 10.45AM 1.00PM

1.00PM 2.00PM 2.15PM

2.00PM 2.15PM 3.30PM

3.30PM 3.45PM

3.45PM 5.00PM

DAY FOUR MODULE Re-cap Buffet lay out Explaining Buffet to the guest Buffet Rate Tea Break Presenting menu to the guest Service of water Tray Carrying Lunch Energizer Activity How to take food order/KOT writing Food order Food order Tea Break Silver Service Platter To Plate Service Platter To Plate Service Equipment required KOT Pads Layout Table With Four Covers, 12 Dinner Plate, Bar trays

Creating check List &Role play

Role play Role play Practice

Demo Practice Role Play Demo Practice Role Play

TIME

DAY FIVE MODULE

From 9.00AM 9.15AM

To 9.15 AM Re-cap 10.00AM Silver service Checking about the food, from guest 10.30AM 10.45AM Tea Break 10.45AM 1.00PM 2.00PM 2,15PM

1.00PM 2.00PM 2.15PM 3.30PM

3,30PM 3.45PM

3.45PM 5.00PM

Clearance (Two plate) Lunch Energizer Activity Clearance Leaving clearance on a bussing tray Tea Break Time Management Quiz on preious topics Equipment required: Table layout with four cover, Food with gravy and dry, rice, roti, Service gear

Role play Role play

Demo/Practice

Role play Role play Practice Game

TIME

DAY SIX MODULE

From 9.00AM 9.15AM

To 9.15 AM 10.00AM

10.30AM 10.45AM

10.45AM 1.00PM

1.00PM 2.00PM 2,15PM

2.00PM 2.15PM 3.30PM

3,30PM 3.45PM

3.45PM 5.00PM

Re-cap Team management Role of a superviser as team player Tea Break Benefits of working as a team Team cordination Lunch Energizer Activity Shift management Floor Managment Tea Break Job responsibilitie Discuss about sop's Equipment required: Baloons, Pins or Tooth picks

Game Game

Practice Game

DAY SEVEN PLAN From 9.00AM 9.15AM

To 9.15 AM 10.00AM

10.30AM 10.45AM

10.45AM 1.00PM

1.00PM 2.00PM 2,15PM

2.00PM 2.15PM 3.30PM

3,30PM 3.45PM

3.45PM 5.00PM

Re-cap Brand Image Image projection Tea Break Image projection Lunch Energizer Activity Grooming of a service personnel Professional look/Hygiene Tea Break Body language Non-Verbal communication

Role play Role play

Role play

Demo Role play

DAY EIGHT PLAN FROM 9.00AM 9.15AM

TO 9.15 AM 10.00AM

10.30AM 10.45AM

10.45AM 1.00PM

1.00PM 2.00PM 2,15PM

2.00PM 2.15PM 3.30PM

3,30PM 3.45PM

3.45PM 5.00PM

Re-cap Listening Barriers Positive listening Tea Break How to stand in a restaurant How to walk with a guest Lunch Energizer Activity Communication Tea Break Communication Effective communication

Role play Role play Role play

Role play

Role play Role play Game

DAY NINE 9.00AM 9.15AM

9.15 AM 10.00AM

10.30AM 10.45AM

10.45AM 1.00PM

1.00PM 2.00PM 2,15PM

2.00PM 2.15PM 3.30PM

3,30PM 3.45PM

3.45PM 5.00PM

Re-cap Phraseology Phrases/One Liners Tea Break Menu knowledge Menu explaination one liners Lunch Energizer Activity Menu one liners Tea Break Who is our guest Internal customers Up-selling/Suggestive selling

Role play Role play Role play

Practice

Role play Role play

DAY TEN FROM 9.00AM 9.15AM

TO 9.15 AM 10.00AM

10.30AM 10.45AM

10.45AM 1.00PM

1.00PM 2.00PM 2,15PM

2.00PM 2.15PM 3.30PM

3,30PM 3.45PM

3.45PM 5.00PM

Re-cap Complaint Handling Handling difficult Situations Role play Tea Break Beverage Menu Demo Beverage Menu/Cocktails/Mock tails Discussion Lunch Energizer Activity Classification Of Beverage Discussion Alcoholic and Non-Alcoholic Tea Break Non-Alcoholic Beverages Discussion Refreshing/nourishing/stimulating Discussion S/Drinks, A/Waters//Milk Shakes, Lassi,Smoothies Beverage Menu/Cocktails/Mock tails Beverage order taking Practice/Role play

e/Role play

TIME From

To DAY ELEVEN PLAN

9.00AM 9.15AM

9.15 AM 10.00AM

10.30AM 10.45AM

10.45AM 1.00PM

1.00PM 2.00PM 2,15PM

2.00PM 2.15PM 3.30PM

3,30PM 3.45PM

3.45PM 5.00PM

Re-cap Production of beer Drought Beer Tea Break Spirits Production Whiskey, gin, rum, vodka, Lunch Energizer Activity Campari/Tequila Food menu one liner

Practice Role play

Tea Break Evaluation test For soft skills Clear doubts for food service/Food Menu Quize

Equipment required Hot Water Cattle, 20 Tea Cups & Saucers Sugar, And Different Kind of Tea Leaves/ sachet

TIME DAY TWELVE PLAN From To 9.00AM 9.15 AM Re-cap 9.15AM 10.30AM Clearance Two plate Clearance Three plate Clearance 10.30AM 10.45AM Tea Break 10.45AM 12.00PM Continue Clearance Carrying A Clearance Tray 12.00PM 1.00PM Mix Drinks Mock tails 1.00PM 2.00PM Lunch 2.00PM 2.15PM Energizer Activity 2.15PM 5.00PM Evaluation Test Quiz on Beverages/Cocktails

Demo/Practice

Practice Practice Demo

Equipment Required 12 Dinner plate, Layed out Table With Four Covers

DAY THIRTEEN PLAN From 9.00AM 9.15AM

To 9.15 AM 10.00AM

10.30AM 10.45AM

10.45AM 1.00PM

1.00PM 2.00PM 2,15PM

2.00PM 2.15PM 3.30PM

3,30PM 3.45PM

3.45PM 5.00PM

Re-cap Service Sequence Evaluation With Role Play Tea Break Evaluation Continue With Role Play Lunch Break Energizer Activity Classification Of Wine Table Wine Opening a Wine Bottle Service of wine Tea Break Sparkling Wine Opening a Wine Bottle Service of Sparkling wine After Dinner Drinks Liquour,Brandy,Build Cocktail

Practical

Practice

Demo Demo Demo

Equipment requird Table Wine Bottle,Sparkling Wine Bottle Table With Four Covers,Water pitcher,Menu

TIME From 9.00AM 9.15AM

DAY FOURTEEN PLAN To 9.15 AM 10.00AM

10.30AM 10.45AM

10.45AM 1.00PM

1.00PM 2.00PM 2,15PM

2.00PM 2.15PM 3.30PM

3,30PM 3.45PM

3.45PM 5.00PM

Re-cap Other Services During Meal Water pouring as per Requirement Service of Breads Service of Hot/Cold Towel Tea Break Onion/ mint sauce on the table Fresh lime soda Making Iced tea Irish Coffee Lunch Break Energizer Activity Order transfer to the kitchen/Cashier Food Order pick up from kitchen Tea Break Food tasting

Equipment required

Demo Demo Demo Demo Demo

Demo Demo

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