Farley Sutton

Farley D. Sutton 52 Londonshire Terrace, Hampton, Virginia 23666 [email protected] • Cellular 757-715-1545

Profile Customer Service Expert I have the ability to perform my job duties in a pleasant and professional manner that ensures I am able to meet the organizational needs and implement administrative procedures. I have the ability to implement effective, creative ideas for firms, teams, and individuals. I have always acted as a role model and mentor for new trainees engaged in on-thejob training. Action-oriented, focused on solving immediate problems. I have a reputation as an efficient employee and resources with a record of integrity, dependability, and exceptional customer service.

Areas of Expertise Competent using software including: Windows, Word, Access, E-mail, and the Internet. I have been recognized for long hours, commitment to team, and attention to detail, professionalism, and follow-up. I can work well with a team or independently. Cashwise System

Experience Checksmarts, Hampton, Virginia 2008 to Present Certified Sales Representative Ensure compliance and proper documentation to cash checks. Reduce liability by perform bank checks to ensure checks clear. Accurately enter all new customers into checkwise system. Process and transmit all western union payments. Complete online bank deposits. Perform timely collection and courtesy calls. Complete customer verification. Organize and maintain inventory of pre-paid credit cards, stamps, envelopes and cash. Manage muliti – line phone system. .Positive attitude Maintain a positive relationship with customers and co-worker. Newsome Air, Inc., Hampton, Virginia 2007to 2008 Receptionist / Secretary Managed and maintained front desk from greeting public to managing muti – lined phone system. Successfully scheduling technicians. Facilitated all filing and organize office. Experienced in filing for permits. Handled and purchased all office supplies, ensured they were organized. Completed all errands in a timely manner. Track purchase orders and follow up on all warranty and returns. Ensure replacement equipment was ordered while controlling cost. Successful interacted with all levels of employees within the corporate office, as well as human resource managers and staff within each division, and vendors outside the company. 7-11, Hampton, Virginia 2003 to 2006 Sales Associate Greet public with a pleasant attitude and smile. Assist customers with all needs to ensure they have a pleasant visit. Maintain inventory for the store including stocking shelves and ordering supplies. Ensure appearance of the store represents a strong brand. ● Valuing diversity.