Fahad Farooq

FAHAD FAROOQ Cambridge Apt. 5th Floor, Flat 506, Bhicajee Street, Saddar, Karachi , Sindh, Pakistan Mobile +92 333 2388852 , Home +92 21 5868591, Work +92 21 111 ENSIGN(367446) [email protected]

OPENING STATEMENT Management career with proven track record of increasing sales and establishing and exceeding customer expectations. Over 6 years experience in customer service, procurement and negotiation of contracts. Professional manager with a strong work ethic and attention to detail. Strong leadership, problem solving and communication skills.

SUMMARY OF ACCOMPLISHMENTS h Issued return authorizations and processed credits and rebills to resolve shipping discrepancies and invoicing errors. h Efficiently operated copy and fax machines to reduce equipment misuse. h Oversaw transition to new productivity tool that significantly increased accuracy of schedules and reduced errors. h Assisted with transition to new phone system by verifying standard procedures. h Promptly answered telephone calls to reflect professional corporate image. h Consistently processed all sales contracts and parts orders without errors. h Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. h Meticulously manage daily office operations. Able to multi-task and work unsupervised; equally effective as team member/leader. Collect data to make decisions. Resolve customer problems with speed and diplomacy; exemplary speaking and listening communications skills. h Proven success in managing operations within fast-paced office environments. h Extensive working knowledge of Customer Services

EXPERIENCE HIGHLIGHTS General Manager 2004 to 2008 Import Car Warehouse, London, GB h Managed all activities of the sales department, with responsibility for developing the sales strategy. h Grew sales from £4.2 million to £5.76, achieving 106% of plan. h Originally hired as a sales representative (2004 to 2005), promoted to Finance Manager (2005 to 2006), promoted to Sales Manager (2006 to 2007), and then General Sales Manager. h Introduced presentations for warranty, credit life, disability, and finance interest rates. h Increased productivity for the finance department and brought clarity to the situation without losing profitability.

Operation Manager 2000 to 2004 macLellan Attlaw Integration, London, GB h Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas h Escorted and drove motor vehicle to transport individuals to specified locations and to provide personal protection h Wrote reports of daily activities and irregularities, such as equipment and property damage, theft, presence of unauthorized persons, and unusual occurrences h Answered alarms and investigated disturbances h Warned persons of rule infractions and violations, and apprehended and evicts violators from premises, using force when necessary h Stayed well-informed of current laws and their changes and applications affecting unit h Used computer-generated program to take and process fingerprints h Monitored explosive trace detection procedures, ensuring proper alarm resolution procedures h Coordinated crime scene control, investigations, interviews and interrogations, and collection of physical evidence h Performed police officer duties, including patrolling neighborhoods and businesses, domestic disturbance calls, burglaries, robberies, firearms violations, narcotics offenses, investigating suspicious persons and activities, detaining and arresting suspects and offenders, and all calls for safety or service to the public h Wrote and submitted daily reports, policed community, prevented and monitored violent and property crimes, and completed related duties as assigned h Gathered and packaged evidence for court appearances, presenting evidence and testifying in court h Provided protection of casino property, guests and employees against theft, fraud and abuse in this busy and fast-paced facility, working all shifts Collection and Litigation Officer & Call Centre Trainer 2009 to Present Ensign Communiqué (PAF Company), Karachi, Pakistan h Planned, prepared, and devised work schedules, according to budgets and workloads h Communicated with other departments and management to resolve problems and expedite work h Directed insurance negotiations, selected insurance brokers and carriers, and places insurance h Reviewed collection reports to ascertain status of collections and balanced outstanding h Managed educational activities which included: evaluating and designing curriculum, motivating and mentoring students, and monitoring student progress to ensure compliance with educational standards. h Ensure individual's needs are met in a safe, fun and educational environment. h Reputation as a very good listener and nurturing care provider.

EDUCATION AND VOCATIONAL SKILLS B.S. in Criminal Justice , Fraud Examination 2007 Sutton University,, Sutton, Surrey, GB - Crime and Justice, Statistics and Fraud Exaimner, Private Security Criminal Procedures H.S., Police & Prison Service ICS Glasgow Centre, Glasgow, Scotland, GB

2003

H.S. Diploma, Net Pro A+ & Net Pro N+ Skills Train , London, England, GB

2002

GCSE's St' Pauls High School

1998

Network Rail , P.T.S Rail Track , Brighton, West Sussex, GB

2004

PROFESSIONAL REFERENCES Available upon request

LANGUAGE SKILLS Interpersonal and Communication Skills - (F)British Accent English, also speak (G) Arabic, (G) Punjabi, (F) Urdu and (G) Hindi.

OPERATING SYSTEMS KNOWLEDGE h Computer-proficiency on Windows and Macintosh platforms and technology skills include Microsoft Office 2007 (Word, Excel, Mail, Works), WordPerfect, Lotus 1-2-3, DVI/VDI transcribing systems, digital voice wave interpreter, CAI and V3 systems, Datatrieve, R-Base, ICD9 Coding, Internet research and communication h Bases experienced in the planning, managing and monitoring of distributed heterogeneous networks h Quality Assurance h Software Installation

LICENSES Protection License, S . I . A, London, GB, 2003

VOLUNTEER Volunteer Trainer Borough of Newham, London, England - London Educational Appeal panels

2006