Escalation Matrix Dish Tv

Vendor Address Ph

HCL Infosystems Limited

Contract Type HARDWARE AMC/WARRANTY ORDER/AGR No DISH/222/222 Contract Period 01.01.2008 TO 31.12.2008 Contract 2

FMS

Escalation Matrix or Hardware Maintaince L1

L2

Nidihi Vaid Noida Call Board Helpdesk@xxx [email protected] 9899899988 0120-76786868

L3

L4

Prasenjit Dhar [email protected]

Escalation Matrix or FMS L1

L2

Nidihi Vaid Noida Call Board Helpdesk@xxx [email protected] 9899899988 0120-76786868

L3 Ashit [email protected]

L4

HCL DESKTOP 95120 - 2522315 Shyam 9811153300 2400473 Yadvendra 9818136993 Sales Person Sanil 9910057979 Sarvice Manager R.N. Sharma 9868246551 Prasanjeet 9810883809 Noida Support Desktop Delhi Noida Sec-3 Noida

2531350 2522640 2549876 2522315 New

Kodak Scanner Delhi Toll Free No. Bhupinder [email protected] Chennai Kirti Rane [email protected] Mumbai Nachiket Ramlal Taladi Satyawan S. No.

Contact 1800228989 9811553941 011-23385471 044-23629095 044-66416818

022-66416824 9968127868 9212327551 43200085

IBM Toll Free

18004256666

18004252666 IRIS Office [email protected] Om Prakash

Team Computers Office Vashisht Sameer

51661350/ 51/ 52 /53/ 54 11-26782505 Extn. 134

011-42004200 42004205/ 4203/ 4100 9313431364 9313625543

Complaint

Complaint No.

7-Jan-08 IBM-Lenovo Desktop

P18JPNy

S/N L904590 M/T 9389-A44 Problem: Hang at first Screen (Think Pad)

For TFT

Dept. IT Amiya 9-Jan-08 IBM-E Server

Extn. 169, 178

S/N 99ANN28 M/T 8685-71X Problem: Not Getting on VRM has to be changed

011-42004159

P18JPNy

Followups

Followups

9-Jan-08

10-Jan-08

spkn with prashant at SGI to send mail along with system details to check & confirm

spkn with moninder comserve told vrm will be avlbl late evening or tommorow

manish called from comserve that vrm will be avlbl today evening as soon as its received then it will be fix today

Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups Followups Followups Followups Followups

Followups Followups Followups

SG Informatics (I) Pvt. Ltd. 508, Pragati House Building No. 47-48 Nehru Place, N.D. 19 Office Prashant (Sales) Inder(Service Manager) Harish Samir Kailash Mail ID

30888853 / 51 9818371761 9873919197 9313624822 9313625543 9350869725 [email protected]

HP - PRINTERS / SERVERS Toll Free

1800-114141 1800-112267

Customer Care

26388000 30306363 18004255050 18004254994

for HP Server

FOR 1020 PRINTER For Laptop HP Delhi Elite

18004257737 1800112267 26846000 22504411 42440231 - 33

Jitesh RT DELHI Sudesh Coordinator

9873967035 26382319 26382271

HP Server Manoj Gautam Sushil Noida

9810544162 9871657092 4393913

Progressive Infotech Vikas Baldev Praful Sanjeev Mishra Sandeep Khanna Nagendra Helpdesk

9899555237 9311717426 9810362818 9350906936 9810133736 9873913601 9818841111 / 2222 / 3333

for HP Scanner

24 X 7

1130306363 for Status

1

Ahmedabad

States / locations covered Gujarat Name Contact Nos

Phone Fax

Email Technical Support

2

Bangalore

States / locations covered

Karnataka

Name Contact Nos

Phone Fax

Email Technical Support

3

Bangalore

States / locations covered

Karnataka

Name Contact Nos

Phone Fax

Email Technical Support

4

Chennai

States / locations covered Tamil Nadu Kerala

Name Contact Nos

Phone Fax

Email Technical Support

5

North A

States / locations covered

Delhi

Name Contact Nos

Phone Fax

Email Technical Support

6

North B

States / locations covered

Gurgaon (Haryana)

Name Contact Nos

Phone Fax

Email Technical Support

7

North C

States / locations covered

Noida,Gzb & Meerut

Name Contact Nos

Phone Fax

Email Technical Support

8

North D

States / locations covered UP Uttrakhand MP

Name Contact Nos

Phone Fax

Email Technical Support

9

North E

States / locations covered Haryana Himachal J&K Punjab Rajasthan

Name Contact Nos

Phone Fax

Email Technical Support

10

Hyderabad

States / locations covered Andra Pradesh Name Contact Nos

Phone Fax

Email Technical Support

11

Kolkatta

States / locations covered Orissa Jharkhand Sikkim Meghalaya Tripura Nagaland Arunachal Pradesh

12

Mumbai

Name Contact Nos

Phone Fax

Email Technical Support

States / locations covered Mumbai Thane

Name Contact Nos

Phone Fax

Email Technical Support

13

Pune

States / locations covered Pune City Name Contact Nos

Phone Fax

Email Technical Support

14

Pune

1 2

States / locations covered

Rest of maharashtra(other than Mumbai & Pune city) Chattisgarh & Goa

Name Contact Nos

Phone Fax

Email Technical Support

ESCALATION MATRIX -SALES 1

Delhi

Call logging & Call updates

Level I

Major Account Manager ITES/Media/Global Name Contact Nos Email Technical Support

Phone Fax

Toll Free 1800112267 / 30306363 Phone :- 01126388000 [email protected]

[email protected]

Abhinav Sharma 9818274115 91-11-41629739

[email protected]

ESCALATION MATRIX -SERVICE DELIVERY

Call logging & Call updates

Toll Free 1800112267 / 30306363 Phone :- 01126388000 [email protected]

Level I Service delivery Coordinator

Level II Service Delivery Manager

Priyanka 91-79-39820300 91-79-39820301

Jashmin Joshi 91-79-39820327 91-79-39820301

[email protected]

[email protected]

Call logging & Call updates

Toll Free 1800112267 / 30306363 Phone :- 01126388000 [email protected]

Level I Service delivery Coordinator

Level II Service Delivery Manager

Reena Rao 91-80-30589746 91-80-30589738

Vibhu Srivastava 91-80-25041789 91-80-41108013

[email protected]

[email protected]

Level I Service delivery Coordinator

Level II Service Delivery Manager

Reena Rao 91-80-30589746 91-80-30589738

Jayasree Vaidy 91-80-25041463 91-80-41108013

[email protected]

[email protected]

Level I Service delivery Coordinator

Level II Service Delivery Manager

Devi Balaji 91-44-39189609 91-44-39189601

SK.Sadaat 91-44-39189613 91-44-39189601

[email protected]

[email protected]

Level I Service delivery Coordinator

Level II Service Delivery Manager

Moyitreyee Banerjee 91-11-26846115 ext.6923 91-11-26846030

Anshuman Kuda 91-124-2726548 ext 6548 91-124-2566112

[email protected]

Call logging & Call updates

Toll Free 1800112267 / 30306363 Phone :- 01126388000 [email protected]

[email protected]

Call logging & Call updates

Toll Free 1800112267 / 30306363 Phone :- 01126388000 [email protected]

[email protected]

Call logging & Call updates

Toll Free 1800112267 / 30306363 Phone :- 01126388000

[email protected]

[email protected]

[email protected]

[email protected]

Call logging & Call updates

Level I

Level II

Service delivery Coordinator

Service Delivery Manager

Moyitreyee Banerjee 91-11-26846115 ext.6923 91-11-26846030

Smeek Dutta 91-11-26846115 91-11-26846030

[email protected]

[email protected]

Level I Service delivery Coordinator

Level II Service Delivery Manager

Moyitreyee Banerjee 91-11-26846115 ext.6923 91-11-26846030

G.S. Rathaur 91-11-26846115 91-11-26846030

[email protected]

[email protected]

Call logging & Call updates

Level I Service delivery Coordinator

Level II Service Delivery Manager

Moyitreyee Banerjee

Ashish mishra

Toll Free 1800112267 / 30306363 Phone :- 01126388000 [email protected]

91-11-26846115 ext.6923 91-11-26846030

91-11-26846115 91-11-26846030

[email protected]

[email protected]

Call logging & Call updates

Level I Service delivery Coordinator

Level II Service Delivery Manager

Moyitreyee Banerjee

Sharavan Singhal

Toll Free 1800112267 / 30306363

91-11-26846115 ext.6923

91-9818278064

Phone :- 01126388000

91-11-26846030

91-11-26846030

[email protected]

[email protected]

[email protected]

Level I Service delivery Coordinator

Level II Service Delivery Manager

Sunitha.P 91-40-39833701 91-40-39833799

Ramanan T 91-40-39833736 91-40-39833799

Toll Free 1800112267 / 30306363 Phone :- 01126388000 [email protected]

[email protected]

Call logging & Call updates

Toll Free 1800112267 / 30306363 Phone :- 01126388000 [email protected]

[email protected]

[email protected]

[email protected]

Call logging & Call updates

Toll Free 1800112267 / 30306363 Phone :- 01126388000

[email protected]

[email protected]

Call logging & Call updates

Level I Service delivery Coordinator

Level II Service Delivery Manager

Rupam Halder

S.Rajkumar

Toll Free 1800112267 / 30306363

91-33-22813899 ext.1194

033-22813899 ext.1195

Phone :- 01126388000

91-33-22837167

91-33-22837167

[email protected]

[email protected]

[email protected]

Level I Service delivery Coordinator

Level II Service Delivery Manager

Vaishali Patel 91-22-66771900 ext 1985 91-22-66782499

Manju Maben 91-22-66771900 ext 1948 91-22-66782499

[email protected]

[email protected]

Level I Service delivery Coordinator

Level II Service Delivery Manager

Dickson 91-20-30589036 91-20-26685620

Shirish Deo 91-20-30589042 91-20-26685620

[email protected]

[email protected]

Call logging & Call updates

Level I Service delivery Coordinator

Level II Service Delivery Manager

Shirish Hanchate

Sadique Naikwadi

Toll Free 1800112267 / 30306363 Phone :- 01126388000 [email protected]

91-20-30589042 91-20-26685620

91-9922448646 91-20-26685620

[email protected]

[email protected]

Level III

Level IV

[email protected]

[email protected]

[email protected]

Call logging & Call updates

Toll Free 1800112267 / 30306363 Phone :- 01126388000 [email protected]

[email protected]

Call logging & Call updates

Toll Free 1800112267 / 30306363 Phone :- 01126388000 [email protected]

[email protected]

[email protected]

Level II

Team Leader - ITES/Media/Global

Regional Manager - HP, PSG (Personal Systems Group), North

Sales Director - HP, PSG (Personal Systems Group)

Anurag Kapoor 9810289620 91-11-41629739

Vinay Sinha 9811106662 91-11-41629739

Shailendra Beniwal 98115 05008 91-11-41629739

[email protected]

[email protected]

[email protected]

Level III District Manager

Level IV Country Manager-Service delivery

Deepan Bapna 91-22-66771900 ext 1986 91-22-66782499

Prakash Prabhu 91-22-66771828 91-22-26184858

[email protected]

[email protected]

Level III (Acting) District Manager

Level IV Country Manager-Service delivery

Narendra Raykar 91-80-25041415 91-80-41108013

Prakash Prabhu 91-22-66771828 91-22-26184858

[email protected]

[email protected]

Level III (Acting) District Manager

Level IV Country Manager-Service delivery

Narendra Raykar 91-80-25041415 91-80-41108013

Prakash Prabhu 91-22-66771828 91-22-26184858

[email protected]

[email protected]

Level III District Manager

Level IV Country Manager-Service delivery

Farooq Khan 91-44-39189614 91-44-39189601

Prakash Prabhu 91-22-66771828 91-22-26184858

[email protected]

[email protected]

Level III District Manager

Level IV Country Manager-Service delivery

Jitendra Kumar Das 91-11-26846119 91-11-26846030

Prakash Prabhu 91-22-66771828 91-22-26184858

91-80-25633444 / 25631938 91-80-25633174 [email protected]

91-80-25633444 / 25631938 91-80-25633174 [email protected]

91-80-25633444 / 25631938 91-80-25633174 [email protected]

91-80-25633444 / 25631938 91-80-25633174 [email protected]

91-80-25633444 / 25631938 91-80-25633174

[email protected]

Level III

[email protected]

[email protected]

Level IV

District Manager

Country Manager-Service delivery

Jitendra Kumar Das 91-11-26846119 91-11-26846030

Prakash Prabhu 91-22-66771828 91-22-26184858

[email protected]

[email protected]

Level III District Manager

Level IV Country Manager-Service delivery

Jitendra Kumar Das 91-11-26846119 91-11-26846030

Prakash Prabhu 91-22-66771828 91-22-26184858

[email protected]

[email protected]

Level III District Manager

Level IV Country Manager-Service delivery

Jitendra Kumar Das

Prakash Prabhu

91-11-26846119 91-11-26846030

91-22-66771828 91-22-26184858

[email protected]

[email protected]

Level III District Manager

Level IV Country Manager-Service delivery

Jitendra Kumar Das

Prakash Prabhu

91-11-26846119

91-22-66771828

91-80-25633444 / 25631938 91-80-25633174 [email protected]

91-80-25633444 / 25631938 91-80-25633174 [email protected]

91-80-25633444 / 25631938 91-80-25633174 [email protected]

91-80-25633444 / 25631938

91-11-26846030

91-22-26184858

91-80-25633174

[email protected]

[email protected]

[email protected]

Level III District Manager

Level IV Country Manager-Service delivery

Farooq Khan 91-44-39189614 91-44-39189601

Prakash Prabhu 91-22-66771828 91-22-26184858

91-80-25633444 / 25631938 91-80-25633174

[email protected]

[email protected]

Level III District Manager

Level IV Country Manager-Service delivery

[email protected]

91-80-25633444 / 25631938

Sujoy Kumar Basu

Prakash Prabhu

91-33-22813899 ext.1192

91-22-66771828

91-33-22837167

91-22-26184858

91-80-25633174

[email protected]

[email protected]

[email protected]

Level III District Manager

Level IV Country Manager-Service delivery

Deepan Bapna 91-22-66771900 ext 1986 91-22-66782499

Prakash Prabhu 91-22-66771828 91-22-26184858

[email protected]

[email protected]

Level III District Manager

Level IV Country Manager-Service delivery

Harish Jain 91-20-30589020 91-20-26685620

Prakash Prabhu 91-22-66771828 91-22-26184858

[email protected]

[email protected]

Level III District Manager

Level IV Country Manager-Service delivery

Harish Jain

Prakash Prabhu

91-20-30589020 91-20-26685620

91-22-66771828 91-22-26184858

[email protected]

[email protected]

91-80-25633444 / 25631938 91-80-25633174 [email protected]

91-80-25633444 / 25631938 91-80-25633174 [email protected]

91-80-25633444 / 25631938 91-80-25633174 [email protected]

WIPRO - IVR Helpdesk

011-41221508

Toll Free

18003457799

Naresh

9899889441 Coordinator Delhi for Nortel Phones

Level 1 Esc Ajay Sharma Sr. Technical Specialist

9899231612

Level 2 Esc Virender

[email protected]

9873567040 [email protected]

Manager Customer Support

Pradeep

9810604698

Level 3 Esc Manish Ahuja

9811207607 [email protected]

Sr. Manager Customer Support

ACD Nortel Helpdesk Pallav Dutt (Senior Engg.) Email Id

[email protected] 9993013347 [email protected]

Accel Frontline Helpdesk Elldo Dileep Latheef Giridhrana Prakash Naveen Amit Bisvas

Toll Free No.

Telephone NO.

9999919398 9873226446 9911770057 9810769366 9873493422 9350529930 9910539995

1600-425-4786 011-42191044 022-66978123 29219847/48

Web Id [email protected] www.sun.com Adout sun Product No. Serial No. Contract No. Tape Library S/No

Stroge Edge 3500V880- 327V0001 AK00097996 0318k00075

SUN Mumbai Mr. Varun 9867986306

Engg Engg Team lead A/C Manager

DLT Silicon Electronics 1056, 1st Floor Kundan House Nehru Place, Delhi Lalit

9350326476

AHMADABAD Munir Thakur

9327005526

MICROSOFT Airtel BSNL / MTNL

18001021100 1800111100

SONY LAPTOP Sony India Pvt. Ltd. 011-66006600 K- 15 26991205 Lajpat Nagar II Delhi Toll Free 1800111188 Ravi Puri 9811822858 Dish TV Rajiv Malik 9811433373 Rajesh 9811017774 Joshi 9999047675 65807774 Hari 9212303848

DESKTOP Ajay Anthony

9826722163

CANON Sanjay Saini Fax

9810015066 9910377155 9910377170 42838400

LOGIX Shantanu Biswas

9873094767

SYMANTEC - VERITAS BACKUP Customer Care Toll Free No. Ashutosh

58171509 1800225037 9312241001

IT Solution

4160951- 14

ASPECT Rohit Vibhu Senthil Swarup Ranjan Sarvran Support No. Site No. 90634 Dhirendra Kasyap S Technical Support Engineer Aspect Software Level 3, Embassy Star # 8, Palace Road, Bangalore 560052, India Toll Free Number (US)

9810092323 9810100928 9818216622 9810575629 9811729296 9810575629 080-41335000

001 800 999 4455 [email protected] www.aspect.com

Order Status - E Mail & Phone Contact Details - REL Care E Mail [email protected] SLA for E mails Mails received before 3pm - Same day response to customer Mails received after 3pm - Next day response to customer

Phone Toll Free from BSNL & MTNL - 18004252067 ( Selection option - 1 for order status ) Land Line Number + 91 - 080 - 25068035 ( Selection option - 1 for order status )

DELL INDIA SERVICES - ESCALATION MATRIX CLIENT - NOTEBOOK AND DESKTOP TECHNICAL SUPPORT Products Note Book LATITUDE

1st Level Escalation

2nd Level Escalation

Santosh Hegde Team Leader +91.802510.8606 [email protected] Malcom Francis Team Leader +91.80.2510.8762 [email protected]

Notebooks INSPIRATION / XPS

Biju C.T. Team Leader +91 8025108217 [email protected]

Ravindra Muniraj Client Manager +91 8025108090 +91 9845719315 [email protected]

Shinu Abraham Team Leader +91 8025108140 [email protected]

Desktops OPTIPLEX

Murali Mohan +918025108140 [email protected]

GOLD TECHNICAL SUPPORT Optiplex Latitude Workstations

Shoban Babu Team Leader +91 8025108949 [email protected]

EMAIL & CHAT SUPPORT Desktop Notebooks Workstations

Vamshikrishna S Team Leader +91 802510 8917 [email protected]

Raveendran MB Senior Manager Client Technical Support +91 8025108372 / +91 9980525228 [email protected]

ENTERPRISES TECH SUPPORT Products

1st Level Escalation 2nd Level Escalation Shakir Ul Heque Team Manager GOLD TECHNICAL +91 8025108721 +91 SUPPORT Servers 9900166749 & Storage INDIA shakirul@[email protected] Ravi Gutta Sandeep Chopra Team Senior Manager Manager +91 Enterprises Technical 8025108143 +91 Support +91 +91 SILVER TECHNICAL 9845072214 8025108136 9845698671 SUPPORT Servers, +91 9845130732 [email protected] Storage INDIA - NORTH [email protected] / WEST Anand Kumar SILVER TECHNICAL Team Manager SUPPORT Servers, +91 8025108397 Storage INDIA - SOUTH +91 9901455080 / EAST [email protected]

FIELD SERVICE SUPPORT Products First Level Status on site Support Toll Free: 18004258045 9 am - 6 pm mon fri [email protected] New System Installation Toll Free : 18004258045 9 am - 6 pm mon fri [email protected]

order status )

TION MATRIX CHNICAL SUPPORT 3rd Level Escalation Single point contact for Dish TV Siddharth Account Patel

Ravi Krishnamurthy Dirctor Services +91 8025108348 +91 9845598509 [email protected]

9810905758 [email protected]

3rd Level Escalation

Ravi Krishnamurthy Dirctor Services +91 8025108348 +91 9845598509 [email protected]

Bharti Abhishek

9810615250

Fax Server Contact Person Siddhant

9810119898

New VSNL Tata Link Contact Person Anil

9212705273

Omnia Contact Person Sanjeev Iniyan

9899222994-IT Head 9999713999

Dishtv.Assis.Manager Outsource

Latika-9810799889

Dishtv.Manager Outsource

Girish-9899817770

Reliance Helpdesk No. Toll Free No.

011-30338383 022-30338383 180030008383

Epson Lx300 Contact Person vineet Khanna Jyoti Customer Care

9810589595 9999004015 18004250011

2nd Level Pradip 9311444947

3 Com Switches Micro System Contact Person Hemant Batra

9811108104

RT Outsourcing Address No

Telephone No. Dealer

RT Outsourcing Services Pvt.Ltd 24/30,Near Kashyab motors, Okhla Industrial Estate Phase-III Okhla,N.D.-110020 011-26846000 011-41606590/91/92 Ajay Sharma

Mr. Bharat Escalation -Customer Care Mr. Bharat Khosla Manager- Customer Care Contact No. – 9810178264

[email protected]

Escalation Technical Assistance Mr. Shambhu Kumar Sr. Manager – Network Operations Contact No.-40580846/9811013390

[email protected] Mr. Ajay Bhardwaj GM-Network Operations Contact No.- 40580873, 9811711444

[email protected] IV-Escalation -Sales Assistance Mr.Amul Gautam Account Manager

Area Sales manager Contact Nomber:-9873560444/ 40580925 [email protected] Mr. Anil Walia National Sales Head

40580944 [email protected] Escalation Billing Assistance Ms.Rakhi Sharma SR. Executive - Retention & collection Contact No.- 40580910

[email protected] Mr. Rajiv Arora Deputy Manager-Revenue Assurance & Credit Control Contact No.- 011-40580992/9811668258

[email protected]

CTO/CEO’s Office Mr. B. C. Jain

s Office Jain

CUSTOMER CARE NUMBERS011 66605000/011-41610088

Vendor Address

Cyquator Cyquator Technologies International Infotech Park Tower II ,4th Floor Vashi Railway Station Vashi Navi Mumbai-400705

CONTRACT TYPE ORDER/AGR No Contract Period

Technical Queries Helpdesk 24*7 022-67909600

NOC Engineer 022-67909607, 608

Company Name Contact Person K.P.Yadav Mr.Akhilesh Mr Jain Note:Intelligence Network Other No. Dharshanlal V P Singh Rakesh Prasant

B.S.N.L 2050888 2051999 2051205

2050000/2050888 2051000 2052666 2054567 2549399/2050789

Corporate Helpdesk

Call Centre Team Manager Mr. Vasudev Kamath

Delhi, NCR, UP, Rajasthan & Uttaranchal

New Delhi : 91 11 66514357

GSM : + 91 9820645914

Kanpur

Email : [email protected]

: 91 512 2584300

Dehradun : 91 135 2774357 Jaipur

: 91 141 5104357

Branch Access Manager Mr. Kamala Prasad Cdma : + 91 9212047791

Email : [email protected]

Territory Service Manager Mr Pardeep Kalyan Cdma

Head-Corporate Call Centre

: + 91 9250008598 Email: [email protected]

Ms. Surekha Desai Cdma : + 91 9223276128

Email : [email protected] Branch Customer Service Manager Mr. Aney Malik Cdma : + 91 9212154183 Email : aney.malik @vsnl.co.in

Branch Ops Head

Head IP Services

Ms.Meenakshi Gautam

Mr. Vijay Agarwal

Cdma : + 91 9212167792

Cdma : + 91 9223299170

Email : [email protected]

Email : [email protected]

Head Service Assurance

Head Customer Services - Global Enterprise Solutions

Mr.Pravin Patankar

Mr. M.S.Srinivasan

Cdma : + 91 9223276225

Cdma : + 91 9223351669

Email : [email protected]

Email : [email protected]

Head Service Management

Vice President - Network Operations

Mr. G P Singh

Mr.PK Sehgal

Cdma : + 91 9223299168

Cdma : + 91 9223304601

Email : [email protected]

Email :[email protected]

Dealer

011-41607556

Surendra 9313654545 [email protected] Beju

Manager

9342588934 [email protected]

[email protected]