Eq At The Next Level 1 4
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Emotional Intelligence ……. at the next Level
SV Nathan 10th Aug 2006
Session Objectives • Understand the meaning and importance of EI. • Examine the pillars of emotional intelligence. • Apply principles of emotional intelligence to work.
Copyright © 2005 Deloitte Development LLC. All rights reserved.
2
Now What ?
Awareness
Acceptance
Emotional Intelligence
Act
Copyright © 2005 Deloitte Development LLC. All rights reserved.
3
EQ : Important? • Take a test: IQ and career impact – 80 t0 90 – 70 to 80 – 60 to 70 – 40 to 60 – 15 to 40 – < 10 %
% % % % %
Copyright © 2005 Deloitte Development LLC. All rights reserved.
4
History-Emotional Intelligence Concepts of intelligence have evolved over the last 100 years…
EQ
Thomdike’s Social Intelligence
1900 1918
IQ
1930
Alfred Binet begins Administering tests to French school children for intelligenmce
Wechsler’s “Non – Intellective” Intelligence
1940
Ohio State Studies “task” Versus “Consideration”
1950
First large scale Administration of IQ tests to US Army recruits
1958
Howard Gardner’s “Frames of Mind”
Daniel Goleman
1983
1995 2003
David Wechsler Developed WAIS (Wechsler Adult Intelligence Scale)
Source: Succeeding with Emotional Intelligence, Ben Dattner
Copyright © 2005 Deloitte Development LLC. All rights reserved.
5
Multiple Intelligence Howard Gardner 1983 • Verbal / Linguistic • Mathematical / Logical • Visual / Spatial • Musical • Bodily / Kinesthetic • Interpersonal • Intrapersonal
Copyright © 2005 Deloitte Development LLC. All rights reserved.
6
Emotional Intelligence “Emotional intelligence refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships.”
Daniel Goleman Copyright © 2005 Deloitte Development LLC. All rights reserved.
7
The Four Pillars of EQ:
Copyright © 2005 Deloitte Development LLC. All rights reserved.
8
Emotional Intelligence ME
What I see
What I do
OTHERS
Self awareness
Social Awareness
Self Management
Relationship Management
Copyright © 2005 Deloitte Development LLC. All rights reserved.
Awareness
Action
9
Emotional Competence Personal Competence
Awareness
Action
Social Competence
Emotion Awareness
Relationship Awareness
Emotion Management
Relationship Management
Copyright © 2005 Deloitte Development LLC. All rights reserved.
10
What Goes on Inside our Heads? Thalamus = Rational Decision Maker Amygdala = Emotional Store (Response)
Copyright © 2005 Deloitte Development LLC. All rights reserved.
11
Emotional Intelligence ME
What I see
Self awareness
What I do
Copyright © 2005 Deloitte Development LLC. All rights reserved.
OTHERS
Awareness
Action
12
Self Awareness • Emotional Awareness –
Recognizing one’s emotions
and their effects
• Accurate Self-Assessment –
Knowing one’s
strengths and limitations
• Self-Confidence –
A strong sense of one’s self worth
and capabilities
Copyright © 2005 Deloitte Development LLC. All rights reserved.
13
Emotional Intelligence ME
What I see
What I do
OTHERS
Awareness
Self Management
Copyright © 2005 Deloitte Development LLC. All rights reserved.
Action
14
Self Management Self control • Keeping disruptive emotions in check • Managing moods • Responding effectively to stress, situations of ambiguity or crisis
Copyright © 2005 Deloitte Development LLC. All rights reserved.
15
Self Management Achievement Drive • Striving to improve/Meet a standard of excellence
Initiative • Being comfortable with novel ideas • Readiness to act on opportunities
Optimism • Persistence in pursuing goals despite obstacles /setbacks
Copyright © 2005 Deloitte Development LLC. All rights reserved.
16
Self Management Transparency/Conscientiousness • Taking responsibility for personal performance • Works with staff to establish realistic performance expectations • Supports the balancing of work/life considerations to enhance employee satisfaction.
Copyright © 2005 Deloitte Development LLC. All rights reserved.
17
Self Management Adaptability • Flexibility in handling change • Frequently initiate changes • Managing relationships with others to achieve mutual benefit
Copyright © 2005 Deloitte Development LLC. All rights reserved.
18
Emotional Intelligence ME
What I see
What I do
Copyright © 2005 Deloitte Development LLC. All rights reserved.
OTHERS
Social Awareness
Awareness
Action
19
Social Skills Service Orientation • Anticipating, recognising and meeting customers’ or clients’ needs
Empathy • Understanding Others – Sensing & taking interest in others feelings & perspectives
Organisational Awareness • Reading a groups emotional currents and power relationships • Political Awareness – Reading a group’s emotional currents and power relationships Copyright © 2005 Deloitte Development LLC. All rights reserved.
20
Emotional Intelligence ME
OTHERS
Awareness
What I see
What I do
Copyright © 2005 Deloitte Development LLC. All rights reserved.
Relationship Management
Action
21
Relationship Management Social Skills • Communication - Listening openly and sending convincing messages • Leadership - Inspiring and guiding individuals & groups • Change Catalyst - Initiating or managing change
Copyright © 2005 Deloitte Development LLC. All rights reserved.
22
Relationship Management Developing Others:
Building others' abilities
Inspirational Leadership:
Having a compelling vision to lead with
Change Catalyst:
The ability to initiate, manage, & lead in a new direction
Copyright © 2005 Deloitte Development LLC. All rights reserved.
23
Relationship Management Influence: The ability to utilize persuasion
Conflict Management:
The ability to resolve disagreements
Teamwork and Collaboration: The ability to build and guide teams
Copyright © 2005 Deloitte Development LLC. All rights reserved.
24
Azim Premji
Jack Welch
K.M.Birla
Narayan Murthy
Bill Gates
Copyright © 2005 Deloitte Development LLC. All rights reserved.
Ratan Tata
Ernest Shackelton
Dhirubhai Ambani
Sam Manekshaw
25
Scenario Analysis and Discussion • With your team, analyze the assigned scenario and discuss your best choice approach to dealing with the situation.
Bill Gates
Copyright © 2005 Deloitte Development LLC. All rights reserved.
26
Copyright © 2005 Deloitte Development LLC. All rights reserved.
27
SV Nathan 10th Aug 2006
Session Objectives • Understand the meaning and importance of EI. • Examine the pillars of emotional intelligence. • Apply principles of emotional intelligence to work.
Copyright © 2005 Deloitte Development LLC. All rights reserved.
2
Now What ?
Awareness
Acceptance
Emotional Intelligence
Act
Copyright © 2005 Deloitte Development LLC. All rights reserved.
3
EQ : Important? • Take a test: IQ and career impact – 80 t0 90 – 70 to 80 – 60 to 70 – 40 to 60 – 15 to 40 – < 10 %
% % % % %
Copyright © 2005 Deloitte Development LLC. All rights reserved.
4
History-Emotional Intelligence Concepts of intelligence have evolved over the last 100 years…
EQ
Thomdike’s Social Intelligence
1900 1918
IQ
1930
Alfred Binet begins Administering tests to French school children for intelligenmce
Wechsler’s “Non – Intellective” Intelligence
1940
Ohio State Studies “task” Versus “Consideration”
1950
First large scale Administration of IQ tests to US Army recruits
1958
Howard Gardner’s “Frames of Mind”
Daniel Goleman
1983
1995 2003
David Wechsler Developed WAIS (Wechsler Adult Intelligence Scale)
Source: Succeeding with Emotional Intelligence, Ben Dattner
Copyright © 2005 Deloitte Development LLC. All rights reserved.
5
Multiple Intelligence Howard Gardner 1983 • Verbal / Linguistic • Mathematical / Logical • Visual / Spatial • Musical • Bodily / Kinesthetic • Interpersonal • Intrapersonal
Copyright © 2005 Deloitte Development LLC. All rights reserved.
6
Emotional Intelligence “Emotional intelligence refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships.”
Daniel Goleman Copyright © 2005 Deloitte Development LLC. All rights reserved.
7
The Four Pillars of EQ:
Copyright © 2005 Deloitte Development LLC. All rights reserved.
8
Emotional Intelligence ME
What I see
What I do
OTHERS
Self awareness
Social Awareness
Self Management
Relationship Management
Copyright © 2005 Deloitte Development LLC. All rights reserved.
Awareness
Action
9
Emotional Competence Personal Competence
Awareness
Action
Social Competence
Emotion Awareness
Relationship Awareness
Emotion Management
Relationship Management
Copyright © 2005 Deloitte Development LLC. All rights reserved.
10
What Goes on Inside our Heads? Thalamus = Rational Decision Maker Amygdala = Emotional Store (Response)
Copyright © 2005 Deloitte Development LLC. All rights reserved.
11
Emotional Intelligence ME
What I see
Self awareness
What I do
Copyright © 2005 Deloitte Development LLC. All rights reserved.
OTHERS
Awareness
Action
12
Self Awareness • Emotional Awareness –
Recognizing one’s emotions
and their effects
• Accurate Self-Assessment –
Knowing one’s
strengths and limitations
• Self-Confidence –
A strong sense of one’s self worth
and capabilities
Copyright © 2005 Deloitte Development LLC. All rights reserved.
13
Emotional Intelligence ME
What I see
What I do
OTHERS
Awareness
Self Management
Copyright © 2005 Deloitte Development LLC. All rights reserved.
Action
14
Self Management Self control • Keeping disruptive emotions in check • Managing moods • Responding effectively to stress, situations of ambiguity or crisis
Copyright © 2005 Deloitte Development LLC. All rights reserved.
15
Self Management Achievement Drive • Striving to improve/Meet a standard of excellence
Initiative • Being comfortable with novel ideas • Readiness to act on opportunities
Optimism • Persistence in pursuing goals despite obstacles /setbacks
Copyright © 2005 Deloitte Development LLC. All rights reserved.
16
Self Management Transparency/Conscientiousness • Taking responsibility for personal performance • Works with staff to establish realistic performance expectations • Supports the balancing of work/life considerations to enhance employee satisfaction.
Copyright © 2005 Deloitte Development LLC. All rights reserved.
17
Self Management Adaptability • Flexibility in handling change • Frequently initiate changes • Managing relationships with others to achieve mutual benefit
Copyright © 2005 Deloitte Development LLC. All rights reserved.
18
Emotional Intelligence ME
What I see
What I do
Copyright © 2005 Deloitte Development LLC. All rights reserved.
OTHERS
Social Awareness
Awareness
Action
19
Social Skills Service Orientation • Anticipating, recognising and meeting customers’ or clients’ needs
Empathy • Understanding Others – Sensing & taking interest in others feelings & perspectives
Organisational Awareness • Reading a groups emotional currents and power relationships • Political Awareness – Reading a group’s emotional currents and power relationships Copyright © 2005 Deloitte Development LLC. All rights reserved.
20
Emotional Intelligence ME
OTHERS
Awareness
What I see
What I do
Copyright © 2005 Deloitte Development LLC. All rights reserved.
Relationship Management
Action
21
Relationship Management Social Skills • Communication - Listening openly and sending convincing messages • Leadership - Inspiring and guiding individuals & groups • Change Catalyst - Initiating or managing change
Copyright © 2005 Deloitte Development LLC. All rights reserved.
22
Relationship Management Developing Others:
Building others' abilities
Inspirational Leadership:
Having a compelling vision to lead with
Change Catalyst:
The ability to initiate, manage, & lead in a new direction
Copyright © 2005 Deloitte Development LLC. All rights reserved.
23
Relationship Management Influence: The ability to utilize persuasion
Conflict Management:
The ability to resolve disagreements
Teamwork and Collaboration: The ability to build and guide teams
Copyright © 2005 Deloitte Development LLC. All rights reserved.
24
Azim Premji
Jack Welch
K.M.Birla
Narayan Murthy
Bill Gates
Copyright © 2005 Deloitte Development LLC. All rights reserved.
Ratan Tata
Ernest Shackelton
Dhirubhai Ambani
Sam Manekshaw
25
Scenario Analysis and Discussion • With your team, analyze the assigned scenario and discuss your best choice approach to dealing with the situation.
Bill Gates
Copyright © 2005 Deloitte Development LLC. All rights reserved.
26
Copyright © 2005 Deloitte Development LLC. All rights reserved.
27
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