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RESUME PERSONAL DETAILS NAME

:

YOGESVARY D/O KRISHNAN

ADDRESS

:

NO.63, JALAN DATO ABDUL HAMID 29, TAMAN SRI SENTOSA, 41200 KLANG, SELANGOR DARUL EHSAN.

TELEPHONE NO

:

03- 51619370 (H)

MOBILE NO

:

012 – 3855803

SEX

:

FEMALE

DATE OF BIRTH

:

19 . 08 . 1983

NRIC

:

830819 - 14 - 5076

PLACE OF BIRTH

:

KUALA LUMPUR

AGE

:

21 YEARS OLD

MARITAL STATUS :

SINGLE

RACE

:

HINDU

NATIONALITY

:

MALAYSIAN

ACADEMIC QUALIFICATION PRIMARY SCHOOL

YEAR

QUALIFICATION

SEK.RENDAH KEBANGSAAN (SATU) JALAN SELANGOR PETALING JAYA

1995

UPSR

SCHOOL

YEAR

QUALIFICATION

SEK.MEN (P) TAMAN PETALING

1998 2000

PMR SPM

COLLEGE

YEAR

QUALIFICATION

SYSTEMATIC KLANG

2001

INTERNATIONAL CERTIFICATE IN COMPUTER STUDIES (ICCS), NATIONAL COMPUTING CENTRE (NCC), UK.

SYSTEMATIC KLANG

2002-2003

i) SYSTEMATIC DIPLOMA IN COMPUTER STUDIES.

2003.2004

i) SYSTEMATIC HIGHER DIPLOMA IN COMPUTER STUDIES.

SECONDARY

PRE-PROFESSIONAL

COMPUTER SKILLS: BASIC COMPUTER KNOWLEDGE:i) ii) iii) iv) v) vi)

MICROSOFT OFFICE : ( MICROSOFT WORD , MICROSOFT EXCEL , MICROSOFT ACCESS, MICROSOFT FRONT PAGE ( USING HTML CODING ) VISUAL BASIC 6.0 MULTIMEDIA SCALA C ++ PROGRAMMING ( BASIC ) INTERNET EXPLORER

PERSONAL STRENGTHS: i) ii) iii) iv) v)

GOOD COMMUNICATION AND INTERPERSONAL SKILLS MOTIVATED AND ENTHUSIASTIC FAST AND LIKE TO LEARN NEW MATTERS FULL DEDICATED TO TASK GIVEN TEAM WORK

LANGUAGE SPOKEN: i) ii) iii)

ENGLISH, BAHASA MALAYSIA TAMIL

LANGUAGE WRITTEN: i) ii)

ENGLISH, BAHASA MALAYSIA

HOBBIES: i) ii) iii) iv)

LISTENING TO RADIO WATCHING TELEVISION COOKING READING GENERAL

WORKING EXPERIENCE COMPANY

:

CENTONIA INDUSTRIES SDN.BHD.

POSITION

:

PURCHASING ASSISTANT

DURATION

:

2 YEARS (2001 TO 2004)

JOB DESCRIPTIONS:

i) STOCK CONTROL & PURCHASE OF COMPONENTS / PARTS ii) ASSISTING IN ' COST DOWN “OF COMPONENTS / PARTS iii) COORDINATION BETWEEN PRODUCTION & SUPPLIERS iv) CONTROL OF INCOMING & OUTGOING MATERIALS v) CONTROL OF STORE vi) ISSUE OF PURCHASE ORDER vii) MAINTAIN OF RELATED RECORDS viii)HANDLE INCOMING CALLS xi) ENSURE DISCIPLINE AND REGULATION OF STORE MANAGEMENT xii) U B S STOCK CONTROL

COMPANY

:

TELETECT SINGAPORE AIRLINES

POSITION

:

CUSTOMER SERVICE SUPPORT

DURATION

:

6 MONTHS CONTRACT

JOB DESCRIPTIONS:

i) HANDLING INBOUND CALL FOR SINGAPORE AIRLINES TO ASSIST KRISFLYER MEMBERS ii) HANDLES RESERVATION ENQURIES & MAKE BOOKING iii) ENSURE ALL PROMISE MADE ON THE CALLS ARE DELIVERED iv) TO MAKE AS-HOW OUTGOING CALLS TO CUSTOMER AS REQUIRED TO RESOLVED & OUTSTANDING QUERIES vii) DATA ENTRY KEY IN CUSTOMER REPORT DETAILS & COMPLAINTS vii) TO UNDERTAKE ANY ADMINSTRATIVE TASK DELICATE BY DUTY MANAGER viii) REPORTING TO TEAM LEADER

SALARY CURRENT SALARY :

RM 1200.00

EXPECTED SALARY:

RM 1500.00

REFERENCES i)

MR. ILANGOVAN LECTURER OF COMPUTER STUDIES INSTITUTE SYSTEMATIC KLANG TEL: 03 - 3342 2655

ii)

MISS . YOGESWARI D/O SUPPIAH COURSE COORDINATOR INSTITUTE SYSTEMATIC KLANG TEL : 03 - 3342 2655

iii)

STORE AND PURCHASING OFFICER MISS . MEGALA KRISHNAN 019 – 3660071 (H P) 03-33247605 (OFFICE)