Dr. Humayun Rasheed

Effective Communicat ion

Dr. Humayun Rasheed

What is Communication????

So!!!!! meaning

Three segments of Communication Speaking

Body Language / Gestures

Listening

Effects of Barriers of Effective Communication  less willing  Unnecessarily irritates  defensive

Barriers of Effective Communication

Barriers of Effective Communication  DELIBERATE Manipulation

Barriers of Effective Communication  needs, motivations, experience, background, and other personal characteristics

Do you see what others see????

Barriers of Effective Communication  Emotions:

2nd segment is, what emotions the receiver holds regarding the sender. IMPORTANT FACTOR IS DO EMOTION CREATE CONFLICTS

Barriers of Effective Communication  Language:

attitude

Barriers of Effective Communication  Gossip

Barriers of Effective Communication  Prejudice assume

Attitude Effecting Communication

Achieving Clarity   

SPEAKING SKILLS Questioning Q u e s tio n in g S k i ll D ire c t Q u e s tio n

O pen E nded Q u e s tio n

C la r ify in g Q u e s tio n s

F a c t F in d in g

F o llo w u p

Feed B ack

Direct Question Purpose    

Direct Question Problems  threatening  defensiveness  communication becomes difficult  Increased defensiveness

  less  misunderstanding

Open Question     

Open Question      

Difference Direct Questions  Require a specific answer.  Can often be answered with a few words or just yes/no  Can be potentially threatening in various situations.  Tends to limit the response.

Open Questions  Allows a wide range of answers  Often is answered with several sentences of explanation.  Less threatening in tense situations.  Enables the person to give you unanticipated information

Our Assumptions  We think we completely understand what is said by the other person.  We believe that what is said represents all the information available.  We believe people can and will say everything they want to the first time we ask a question.  We assume that what is said is always identical to what is meant.

Likely to end up in miscommunication, misunderstand that will result grievance, conflicts, disruption of work and life

Clarifying Questions Primary purpose of clarifying questions should be aimed at;  To promote full information  Help prevent misunderstandings  Clarify points which have been made  Ensure that he meeting of the words expressed is understood  To show interest in the other person’s comments

By Questioning………   

Striking the Right Tone

Passing on Information   You Your Either

To avoid all this………………

Passing on Information  To check that you have understood the other person’s message and to react to what has been said in a negative situation     

Gestures & Body Language

Recognizing Gestures Nonverbal Cues    

Conflicts

Responding to Nonverbal Cues  clarify  ensure  more  understand  open  uncoverhidden problems or confusions

Responding to Feelings     

Listening!!!    

Active or Passive

Our Set-Back as good listener    

Become a good listener          

Listening Skills       

Listening Skills     