Downloads 10-eworx El
This document was uploaded by user and they confirmed that they have the permission to share it. If you are author or own the copyright of this book, please report to us by using this DMCA report form. Report DMCA
Overview
Download & View Downloads 10-eworx El as PDF for free.
More details
- Words: 1,381
- Pages: 26
Accessible Tourism: international initiatives, challenges & opportunities
Spyros Michailidis EWORX S.A. [email protected] skype: spyrosm www.eworx.gr
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
1
Presentation outline
What is Accessible Tourism Tourist venues accessibility information Is there a market? Issues about measuring accessibility The EuropeforAll approach (i1) The need for a European Network: ENAT (i2)
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
2
What is Accessible Tourism
Accessible Tourism includes: o Barrier-free destinations: infrastructure and facilities o Transport by air, land and sea, suitable for all users o High quality services: delivered by trained staff o Activities, sports, exhibits, attractions: allowing participation in o
14/03/2008
tourism for everyone Online marketing, booking systems, Web sites & services – accessible for all
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
3
Tourist Venue (Accessibility) Information
Tourist venue information is provided via a number of popular online resources o National & regional DMOs’ websites, booking intermediaries, travel guide publishers, …
However, there is little online information available about the accessibility of venues o Can a person with mobility impairments, a senior citizen, a family with young children get there and around easily or at all?
Usually nothing more than a notice “Facilities for disabled guests” or a wheelchair sign.
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
4
Market needs (1) End users Over 50m people with disabilities in Europe alone (EDF)
o Many never travel, although they can afford to. The ageing (and travelling) population will make up 25% of the European population by 2025 o Older, active people need accessible destinations The www.OSSATE.org project has estimated the European accessible tourism market at 127 million people or 27% of the EU population Market is worth an estimated €80 billions per annum o A big and fast growing market, with special information needs.
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
5
Market needs (2) Stakeholders Focus on improved accessibility will give a quality lift and greater flexibility of use for destinations, venues, facilities and accommodations Accessibility opens up new markets, stimulates more varied tourism offers, gives competitive advantage for providers e-Services will give national accessible tourism information services greater reach – into Europe and the global tourist market.
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
6
Accessibility Venue Info – Challenges
No standard way to measure accessibility Countries or regions o define own Accessibility Schemes (43 schemes – 19 different o
countries) and provide incompatible online resources which answer to diverse user needs.
Existing online services o are fragmented and do not ensure a unified visitor experience. o they cannot interface easily with booking engines and booking engines provide limited or no accessibility information.
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
7
A proposed answer: EuropeForAll.com Project mandate “To establish a One-Stop Shop which will offer online and mobile services to stimulate Accessible Tourism in Europe, enabling users to expand their options and enjoy more competitive and higher quality tourist products and services”. o o o
14/03/2008
eContent project OSSATE (One-Stop Shop for Accessible Tourism in Europe) Duration 2005-2007 11 partners from 7 countries
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
8
Ossate partnership Greece
Sweden Austria
UK Denmark
Belgium
14/03/2008
Norway
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
9
EuropeforAll.com Rationale and Objectives Provide reliable, accurate and detailed accessibility information Provide database & tools for countries with no schemes Integrate data from existing schemes into a single database Meet requirements of different parties (stakeholders) Include a rather large number of facilities and venue types in the database Motivate venue owners to provide information Support a flexible and distributed business model Æ Quite impossible to fulfill with one level of information using one method of data collection 14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
10
Accessibility Scheme: the 3 levels
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
11
www.EuropeforAll.com
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
12
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
13
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
14
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
15
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
16
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
17
EuropeforAll.com - Current Status
Pilot service launched in June 2007 Over 700 accommodation venues from Austria, Belgium, Denmark, Greece, Norway, Sweden, UK.
o On-going data collection Establishment of the pan-European network User interface and navigation evaluation Enhancements o User profile based search o Addition of more languages o Online booking services o Mobile Services
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
18
The need for a European Network
Sector fragmentation o Good examples only at local or regional level o Industry and providers need to get up to speed o User communities at National or Regional level Non-harmonised approach to accessible tourism o Infrastructure level o Service provision level o Public and industry awareness o Legislation & consumer rights A catalyst is needed… 14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
19
ENAT
ENAT is a non-profit association of tourism enterprises, organisations and individuals from the private, public and NGO sectors.
o
Aims to make European tourism destinations, products and services accessible to all visitors and promote accessible tourism around the world.
Members include both Providers and Stakeholders in tourism
Multi-sectoral on-line networking is a key to knowledge management and B2B relations for the growth of accessible tourism.
o
14/03/2008
ENAT started as a project funded by the European Commission Budget Line: “Pilot Actions for Mainstreaming Disability”, 2005 (DG Employment & Social Affairs) e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
20
Visit: www.accessibletourism.org
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
21
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
22
ENAT Sponsors, 2006 - 2007 Sponsor – Coordinator EWORX S.A.
Greece
www.eworx.gr
Fundación ONCE
Spain
www.fundaciononce.es
Toegankelijkheidsbureau vzw.
Belgium
www.toegankelijkheidsbureau.be
VisitBritain
UK
www.visitbritain.org
Turism för Alla i Sverige
Sweden
www.turismforalla.se
Work Research Centre
Ireland
www.wrc-research.ie
Hellenic Ministry of Tourism Dev.
Greece
www.mintour.gr
Assoc. Nat. pour le Logement des Personnes Handicapées
Belgium
www.anlh.be
Disability Now
Greece
www.disabled.gr
Sponsor – Partners
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
23
ENAT: Information, Services, Lobbying, R & D
Collects and disseminates information about Accessible Tourism http://www.accessibletourism.org Networking between the members Joint projects International events Working groups on specific objectives Represents its members towards public authorities, decision-makers and the tourism industry A centre for accessible tourism good practice, research and development
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
24
Update: 13.03.2008
ENAT Members Albania Austria Belgium Croatia Cyprus Czech Republic Denmark Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg 14/03/2008
2 4 24 1 1 3 4 1 6 11 61 6 3 21 2 2 1
Overseas
Europe
Argentina 2 Australia 7 Bangladesh 1 Malta 3 Brazil 2 Montenegro 1 Canada 1 Netherlands 11 Chile 1 Norway 5 China 1 Portugal 14 Costa Rica 1 Romania 1 Ecuador 1 Russia 1 Egypt 1 Serbia 3 India 1 Slovenia 2 Israel 1 Spain 41 Jordan 1 Sweden 113 Libya 1 Turkey 16 30 Countries Maldives 2 United Kingdom 35 393 Members Nigeria 3 Pakistan 1 ENAT Total: Saudi Arabia 1 South Africa 1 52 Countries Thailand 1 435 Members United Arab Emirates 1 USA 5 25 e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens 22 Countries
Thank you! Spyros Michailidis EWORX S.A. www.eworx.gr [email protected]
Check the accessibility at:
www.AccessibleTourism.org 14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
26
Spyros Michailidis EWORX S.A. [email protected] skype: spyrosm www.eworx.gr
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
1
Presentation outline
What is Accessible Tourism Tourist venues accessibility information Is there a market? Issues about measuring accessibility The EuropeforAll approach (i1) The need for a European Network: ENAT (i2)
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
2
What is Accessible Tourism
Accessible Tourism includes: o Barrier-free destinations: infrastructure and facilities o Transport by air, land and sea, suitable for all users o High quality services: delivered by trained staff o Activities, sports, exhibits, attractions: allowing participation in o
14/03/2008
tourism for everyone Online marketing, booking systems, Web sites & services – accessible for all
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
3
Tourist Venue (Accessibility) Information
Tourist venue information is provided via a number of popular online resources o National & regional DMOs’ websites, booking intermediaries, travel guide publishers, …
However, there is little online information available about the accessibility of venues o Can a person with mobility impairments, a senior citizen, a family with young children get there and around easily or at all?
Usually nothing more than a notice “Facilities for disabled guests” or a wheelchair sign.
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
4
Market needs (1) End users Over 50m people with disabilities in Europe alone (EDF)
o Many never travel, although they can afford to. The ageing (and travelling) population will make up 25% of the European population by 2025 o Older, active people need accessible destinations The www.OSSATE.org project has estimated the European accessible tourism market at 127 million people or 27% of the EU population Market is worth an estimated €80 billions per annum o A big and fast growing market, with special information needs.
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
5
Market needs (2) Stakeholders Focus on improved accessibility will give a quality lift and greater flexibility of use for destinations, venues, facilities and accommodations Accessibility opens up new markets, stimulates more varied tourism offers, gives competitive advantage for providers e-Services will give national accessible tourism information services greater reach – into Europe and the global tourist market.
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
6
Accessibility Venue Info – Challenges
No standard way to measure accessibility Countries or regions o define own Accessibility Schemes (43 schemes – 19 different o
countries) and provide incompatible online resources which answer to diverse user needs.
Existing online services o are fragmented and do not ensure a unified visitor experience. o they cannot interface easily with booking engines and booking engines provide limited or no accessibility information.
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
7
A proposed answer: EuropeForAll.com Project mandate “To establish a One-Stop Shop which will offer online and mobile services to stimulate Accessible Tourism in Europe, enabling users to expand their options and enjoy more competitive and higher quality tourist products and services”. o o o
14/03/2008
eContent project OSSATE (One-Stop Shop for Accessible Tourism in Europe) Duration 2005-2007 11 partners from 7 countries
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
8
Ossate partnership Greece
Sweden Austria
UK Denmark
Belgium
14/03/2008
Norway
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
9
EuropeforAll.com Rationale and Objectives Provide reliable, accurate and detailed accessibility information Provide database & tools for countries with no schemes Integrate data from existing schemes into a single database Meet requirements of different parties (stakeholders) Include a rather large number of facilities and venue types in the database Motivate venue owners to provide information Support a flexible and distributed business model Æ Quite impossible to fulfill with one level of information using one method of data collection 14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
10
Accessibility Scheme: the 3 levels
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
11
www.EuropeforAll.com
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
12
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
13
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
14
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
15
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
16
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
17
EuropeforAll.com - Current Status
Pilot service launched in June 2007 Over 700 accommodation venues from Austria, Belgium, Denmark, Greece, Norway, Sweden, UK.
o On-going data collection Establishment of the pan-European network User interface and navigation evaluation Enhancements o User profile based search o Addition of more languages o Online booking services o Mobile Services
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
18
The need for a European Network
Sector fragmentation o Good examples only at local or regional level o Industry and providers need to get up to speed o User communities at National or Regional level Non-harmonised approach to accessible tourism o Infrastructure level o Service provision level o Public and industry awareness o Legislation & consumer rights A catalyst is needed… 14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
19
ENAT
ENAT is a non-profit association of tourism enterprises, organisations and individuals from the private, public and NGO sectors.
o
Aims to make European tourism destinations, products and services accessible to all visitors and promote accessible tourism around the world.
Members include both Providers and Stakeholders in tourism
Multi-sectoral on-line networking is a key to knowledge management and B2B relations for the growth of accessible tourism.
o
14/03/2008
ENAT started as a project funded by the European Commission Budget Line: “Pilot Actions for Mainstreaming Disability”, 2005 (DG Employment & Social Affairs) e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
20
Visit: www.accessibletourism.org
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
21
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
22
ENAT Sponsors, 2006 - 2007 Sponsor – Coordinator EWORX S.A.
Greece
www.eworx.gr
Fundación ONCE
Spain
www.fundaciononce.es
Toegankelijkheidsbureau vzw.
Belgium
www.toegankelijkheidsbureau.be
VisitBritain
UK
www.visitbritain.org
Turism för Alla i Sverige
Sweden
www.turismforalla.se
Work Research Centre
Ireland
www.wrc-research.ie
Hellenic Ministry of Tourism Dev.
Greece
www.mintour.gr
Assoc. Nat. pour le Logement des Personnes Handicapées
Belgium
www.anlh.be
Disability Now
Greece
www.disabled.gr
Sponsor – Partners
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
23
ENAT: Information, Services, Lobbying, R & D
Collects and disseminates information about Accessible Tourism http://www.accessibletourism.org Networking between the members Joint projects International events Working groups on specific objectives Represents its members towards public authorities, decision-makers and the tourism industry A centre for accessible tourism good practice, research and development
14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
24
Update: 13.03.2008
ENAT Members Albania Austria Belgium Croatia Cyprus Czech Republic Denmark Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg 14/03/2008
2 4 24 1 1 3 4 1 6 11 61 6 3 21 2 2 1
Overseas
Europe
Argentina 2 Australia 7 Bangladesh 1 Malta 3 Brazil 2 Montenegro 1 Canada 1 Netherlands 11 Chile 1 Norway 5 China 1 Portugal 14 Costa Rica 1 Romania 1 Ecuador 1 Russia 1 Egypt 1 Serbia 3 India 1 Slovenia 2 Israel 1 Spain 41 Jordan 1 Sweden 113 Libya 1 Turkey 16 30 Countries Maldives 2 United Kingdom 35 393 Members Nigeria 3 Pakistan 1 ENAT Total: Saudi Arabia 1 South Africa 1 52 Countries Thailand 1 435 Members United Arab Emirates 1 USA 5 25 e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens 22 Countries
Thank you! Spyros Michailidis EWORX S.A. www.eworx.gr [email protected]
Check the accessibility at:
www.AccessibleTourism.org 14/03/2008
e-Business in Travel, Tourism and Hospitality - Divani Caravel Hotel, Athens
26
Related Documents
Downloads 10-eworx El
July 2020 1
Downloads
November 2019 12
Downloads
December 2019 10
Downloads
October 2019 12
Downloads
October 2019 16
Downloads
November 2019 11More Documents from ""
Downloads 10-eworx El
July 2020 1
Engineering Materials-concrete.docx
December 2019 31
Hcc Catalog 0910
June 2020 14
Hcc Post Secondary Adult Vocation_0910
June 2020 12
