Document Removal

This article describes how to uninstall the existing 2007 Microsoft Office system if you cannot uninstall it by using the Add or Remove Programs feature (or Programs and Features in Windows Vista) in Control Panel. We recommend that you verify that you cannot uninstall by using Add or Remove Programs first. You may find it easier to follow the steps if you print this article first. Back to the top MORE INFORMATION First, verify that you cannot uninstall the 2007 Microsoft Office system by using Add or Remove Programs (or Programs and Features) To verify that you cannot uninstall the 2007 Microsoft Office system by using Add or Remove Programs (or Programs and Features in Windows Vista), follow these steps. For Windows XP or Windows Server 2003: Click Start, click Run, type control appwiz.cpl in the Open box, and then press ENTER. Click to select the 2007 Office system product from the application list, and then click Remove. For Windows Vista: Click Start, type prgrams and features in the Search box, and then press ENTER. Click to select the product to be uninstalled from the listing of installed products, and then click Uninstall/Change from the bar that displays the available tasks. If you were able to uninstall the 2007 Microsoft Office system by using Add or Remove Programs, you are finished. If you were unable to uninstall the 2007 Microsoft Office system, you may have issues with the Add or Remove Programs dialog box, or some 2007 Microsoft Office components may not be uninstalled. In these cases, you may be unable to reinstall the 2007 Microsoft Office system. Go to the next section to uninstall the 2007 Microsoft Office system by using an alternative method. Back to the top If Add or Remove Programs does not uninstall the 2007 Microsoft Office system, use this alternative method to uninstall Use this method only if the Add or Remove Programs method did not work for you. Using this method does not completely uninstall the 2007 Microsoft Office system. After you use this method, you can reinstall the 2007 Microsoft Office system. Note You must be logged on to Windows with a user account that is a computer administrator to complete this method. If this is your personal computer, you are likely already logged on with an administrator account. If this is a computer that is part of a network, you might have to ask the system administrator for help. To verify that you are logged on to Windows with a user account that is a computer administrator, visit the following Microsoft Web site: http://support.microsoft.com/gp/admin To uninstall the existing 2007 Microsoft Office system if you cannot uninstall it by using the Add or Remove Programs feature, follow these steps: Step 1: Remove any remaining Windows Installer packages of the 2007 Microsoft Office system: Click Start, click Run, type installer, and then click OK. This process opens the %windir%\Installer folder. On the View menu, click Details. Important To use the View menu in Windows Vista, you must press the ALT key first to display the menu bar, and then click the View menu. On the View menu, click Choose Details. Click to select the Subject check box, type 340 in the Width of selected column (in pixels) box, and then click OK. Note It may take several minutes for the subjects to appear next to each .msi file. For Windows XP or Windows Server 2003, on the View menu, point to Arrange icons by, and then click Subject.

For Windows Vista, on the View menu, point to Sort By, and then click Subject. In Windows Vista, a User Account Control dialog box may be displayed with the following warning: An unidentified program wants access to your computer Click Allow when you see this warning message. For each .msi file where the subject is "Microsoft Office Product_Name 2007," right-click the .msi file, and then click Uninstall. Note Product_Name is a placeholder for the name of the 2007 Microsoft Office product. Step 2: Stop the Office Source Engine service: For Windows XP and Windows Server 2003, click Start, click Run, type services.msc in the Open box, and then click OK. For Windows Vista, click Start, click Start Search, type services.msc, and then press ENTER. In the Services window, determine whether the Office Source Engine service is running. If this service is running, right-click Office Source Engine, and then click Stop. Close the Services window. Step 3: Remove any remaining 2007 Microsoft Office installation folders For Windows XP and Windows Server 2003, click Start, click Run, type %CommonProgramFiles%\Microsoft Shared in the Open box, and then click OK. For Windows Vista, click Start, click Start Search, type %CommonProgramFiles%\Microsoft Shared, and then press ENTER. Note On a computer that is running a 64-bit version of Windows Vista, type %CommonProgramFiles(x86)%\Microsoft Shared, and then press ENTER. If the following folders are present, delete them: Office12 Source Engine For Windows XP and Windows Server 2003, click Start, click Run, type %ProgramFiles%\Microsoft Office, and then click OK. Note On a computer that is running a 64-bit version of Windows XP, type %ProgramFiles(x86)%\Microsoft Office, and then press ENTER. For Windows Vista, click Start, click Start Search, type %ProgramFiles%\Microsoft Office, and then press ENTER. Note On a computer that is running a 64-bit version of Windows Vista, type %ProgramFiles(x86)%\Microsoft Office, and then press ENTER. On the root folder of each hard disk drive, locate and then open the MSOCache folder. If you cannot see the MSOCache folder, follow these steps: Open Windows Explorer, and then on the Tools menu click Folder Options. Click the View tab. In the Advanced settings pane under Hidden files and folders, click Show hidden files and folders. Click to clear the Hide protected operating system files check box, and then click OK. Open the drive_letter:\MSOCache\All Users folder, and then delete every folder that has the following text in the folder name: 0FF1CE)Note This text contains a zero and a one for the letters "O" and "I." Step 4: Remove any remaining 2007 Microsoft Office installation files For Windows XP and Windows Server 2003, click Start, click Run, type %appdata%\microsoft\templates, and then click OK. For Windows Vista, click Start, click Start Search, type %appdata%\microsoft\templates, and then press ENTER. Delete the following files: Normal.dotm

Normalemail.dotm For Windows XP and Windows Server 2003, click Start, click Run, type %appdata%\microsoft\document building blocks\Language_ID, and then click OK. For Windows Vista, click Start, click Start Search, type %appdata%\microsoft\document building blocks\Language ID, and then press ENTER. Notes If you cannot open this folder because the folder does not exist, go to step 6. Language_ID is a placeholder for the four-digit number that represents the language of the 2007 Microsoft Office system. For example, if you use the English version of the 2007 Microsoft Office system, the Language_ID value is 1033. If the Language_ID is not known, type %appdata%\microsoft\document building blocks, and then open the subfolder in that location. Delete the Building blocks.dotx file. For Windows XP and Windows Server 2003, click Start, click Run, type %temp%, and then click OK. For Windows Vista, click Start, click Start Search, type %temp%, and then press ENTER. On the Edit menu, click Select All. On the File menu, click Delete. For Windows XP and Windows Server 2003, click Start, click Run, type %AllUsersprofile%\Application Data\Microsoft\Office\Data, and then click OK. For Windows Vista, click Start, click Start Search, type %AllUsersprofile%\Application Data\Microsoft\Office\Data, and then press ENTER. Delete only the Opa12.dat file. Step 5: Remove the registry subkeys of the 2007 Microsoft Office system Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 How to back up and restore the registry in Windows Locate and then delete the registry subkeys of the 2007 Microsoft Office system if they are present. To do this, follow these steps: For Windows XP and Windows Server 2003, click Start, click Run, type regedit, and then click OK. For Windows Vista, click Start, click Start Search, type regedit, and then click OK. Click the following subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0 On the File menu, click Export, type DeletedKey01, and then click Save. On the Edit menu, click Delete, and then click Yes to confirm the deletion. For each registry subkey in the following list, repeat steps 1a through 1d. Change the name of the exported key by one for each subkey. For example, type DeletedKey02 for the second key, type DeletedKey03 for the third key, and so on. Note In the following registry keys, the asterisk character (*) represents one or more characters in the subkey name. 32-bit versions of Microsoft Windows: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF 1CE}-* HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE* HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCod es\*F01FEC HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S1-5-18\Products\*F01FEC HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose HKEY_CLASSES_ROOT\Installer\Features\*F01FEC HKEY_CLASSES_ROOT\Installer\Products\*F01FEC HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office12* 64-bit versions of Microsoft Windows: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\12.0 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\ Downloads\*0FF1CE}-* HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Unins tall\*0FF1CE* HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Instal ler\UpgradeCodes\*F01FEC HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Instal ler\UserData\S-1-5-18\Products\*F01FEC HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose HKEY_CLASSES_ROOT\Installer\Features\*F01FEC HKEY_CLASSES_ROOT\Installer\Products\*F01FEC HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office12* Locate the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall Note On a computer that is running a 64-bit version of Windows, locate the following registry subkey instead: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Unins tall On the File menu, click Export, type UninstallKey01, and then click Save. Under the Uninstall subkey that you located in step 2, click each subkey, and then determine whether the subkey has the following value assigned to it: Name: UninstallString Data: file_name path\Office Setup Controller\Setup.exe path Note In this example, file_name is a placeholder for the name of an installation program, and path is a placeholder for the file path. If the subkey contains the name and the data that are described in step 4, click Delete on the Edit menu. Otherwise, go to step 4. Repeat steps 4 and 5 until you locate and then delete every subkey that matches the name and the data that are described in step 4. Close Registry Editor. Step 6: Restart the computer Restart the computer. If the uninstall was successful, you are finished and can now reinstall the 2007 Microsoft Office system if you want. If the uninstall was not successful, go to the "Next Steps" section. Back to the top Additional registry information UserInfo subkeys: HKEY_CURRENT_USER\Software\Microsoft\Office\Common\UserInfo Shadow subkeys for Windows Server 2003 and for earlier versions of Windows Server:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\12.0 Shadow subkeys for Windows Server 2008: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software Back to the top NEXT STEPS If these methods did not work for you, you can use the Microsoft Customer Support Services Web site to find other solutions to your problem. Some services that the Microsoft Customer Support Services Web sites provide include the following: Searchable Knowledge Base: Search technical support information and self-help tools for Microsoft products. Solution Centers: View product-specific frequently asked questions and support highlights. Microsoft Customer Support Newsgroups: Contact counterparts, peers, and Microsoft Most Valuable Professionals (MVPs). Other Support Options: Use the Web to ask a question, contact Microsoft Customer Support Services, or provide feedback. If you continue to have problems, you might want to contact Support: http://support.microsoft.com/contactus Back to the top APPLIES TO Microsoft Office Professional Plus 2007 Microsoft Office Ultimate 2007 Microsoft Office Enterprise 2007 Microsoft Office Professional 2007 Microsoft Office Standard 2007 Microsoft Office Home and Student 2007 Microsoft Office Basic 2007 Microsoft Office Access 2007 Microsoft Office Excel 2007 Microsoft Office InfoPath 2007 Microsoft Office OneNote 2007 Microsoft Office Outlook 2007 Microsoft Office PowerPoint 2007 Microsoft Office Publisher 2007 Microsoft Office Word 2007 Microsoft Office Accounting Express 2007 Microsoft Office SharePoint Designer 2007 Microsoft Office Project Professional 2007 Microsoft Office Project Standard 2007 Microsoft Office Visio Professional 2007 Microsoft Office Visio Standard 2007 Back to the top Keywords: kbexpertiseinter kberrmsg kbregistry kbsetup kbinstallation kbtshoot kbprb KB928218 Back to the top