Dms-customer Care

DMS - Customer Care Activity 1. PSF List :

Service  Report  Followup checklist / Status Report (PSF type = Jobcard)

Entry : Common  Transaction  Customer Relationship Management (CRM) Report : Service  Report  Followup Analysis Report

2. CSI Generate : Service  Transaction  Customer Satisfaction Index  Generate Entry : Service  Transaction  Customer Satisfaction Index  Update Report : Service  Report  CSI Analysis Report

3. IFC Entry : Service  Transaction  Customer Feed Back card  Instant Feedback Card Report : Service  Report  Instant Feedback Card

4. CLFC Entry : Service  Transaction  Feed Back card  Instant Feedback Card Report : Service  Report  Customer Lounge Feed Back card

5. SMR Generate : Service  Transaction  SMR Letter / List List : Service  Report  Followup checklist / Status Report (PSF type = SMR) Entry: Entry : Common  Transaction  Customer Relationship Management (CRM) Report : Service  Report  Service Marketing Report (SMR) Analysis Report

6. CUSTOMER COMPLAINTS Pending List: Service  Reports  Customer Complaints Register and Summary Complaint Registration: Service  Transaction  Customer Complaints  Registration Complaint Closing: Service  Transaction  Customer Complaints  Generate CCR

7. REPEAT JOB List: Service  Reports  Repeat Job List / Analysis Report Entry: Service  Transaction  Job Card  Repeat Job Analysis Report: Reports  Repeat Job List / Analysis Report