Dmaic-gb-c-basic

Introduction Exercise (60 minutes)

1

Desired Outcome: Introduction of Classmates and CD Rom Learnings What

How

Team Preparation

Go around your tables and introduce yourself to your table-

Exercise

Discuss the importance of the DMAIC Step that your team

Who

Timing

All

2 mins.

All

7 mins,

team members (name and business only, at this time.)

has been assigned.

 Create a list of items that describe the deliverables for the step and why this step is important in the DMAIC cycle. Use your knowledge from your CD Rom Learnings. Close Exercise

Choose a spokesperson to

Report Out

When asked by the instructor, each team member will

1 min.

report out introduce themselves: – Name – How long you’ve been with GE – Your Title and what you do – Previous Quality Experience – What Phase your project is in After last team member has introduced himself/herself, the spokesperson will discuss the deliverables of the above-mentioned exercise.

1 min.

Classroom Session–Objectives

2

 Share and get feedback on project deliverables for Define and Measure phases  Review Define phase  Review Measure phase  Learn how to apply CTQ tools in the Measure phase of a project  Learn how to use Minitab for statistical and graphical analysis during a project  Learn knowledge and skills in Analyze phase and apply to Capital Logistics case  Preview Improve phase  Learn how to apply Design of Experiment (DOE) in the Improve phase of a project  Preview Control phase  Learn how to apply control charts in the Control phase of a

Iterative Process

3

Steps A,B,C

Steps 10,11,12

Steps 1,2,3

Steps 7,8,9

Steps 4,5,6

Statistical Thinking

D M Practical Problem

4

A Statistical Problem

Statistical Solution

 Characterize the  Root cause process analysis – Stability – Critical X’s  Measure the – Shape influence of the – Center critical X’s on – Variation  Data Integrity the mean and variability – MSA  Capability – Test – Brainstorm – ZBench ST & LT potential X’s – Model – Sampling plan – Estimate

 Problem statement – Project Y – Magnitude – Impact

I C Practical Solution   

Verify critical X’s and ƒ(x) Change process Control the gains – Risk analysis – Control plans

 Collect data The Practical-To-Statistical-To-Practical Transformation Process

The 12-Step Process Step Define

Description

5

Focus Tools

Deliverables

A

Identify Project CTQ’s

Project CTQ’s

B

Develop Team Charter

Approved Charter

C

Define Process Map

High Level Process Map

Measure 1 2 3

Select CTQ Characteristics Define Performance Standards Measurement System Analysis

Analyze 4 Establish Process Capabilities 5 Define Performance Objectives 6 Identify Variation Sources

Improve 7 Screen Potential Causes 8 Discover Variable Relationships 9 Establish Operating Tolerances Control 10 Define & Validate Measurement System on X’s in Actual Application 11 Determine Process Capability 12 Implement Process Control

Y Y Y

Customer, QFD, FMEA Project Y Customer, Blueprints Performance Standard for Project Y Continuous Gage R&R, Data Collection Plan & MSA test/Retest, Attribute Data for Project Y R&R

Y

Capability Indices

Y

Team, Benchmarking

X

Process Analysis, Graphical Analysis, Hypothesis Tests

X X

DOE-Screening Factorial Designs

Y, X Simulation

Process Capability for Project Y Improvement Goal for Project Y Prioritized List of all X’s

List of Vital Few X’s Proposed Solution Piloted Solution

Y, X Continuous Gage R&R, MSA Test/Retest, Attribute R&R Y, X Capability Indices Process Capability Y, X X

Control Charts, Mistake Sustained Solution, Proofing, FMEA Documentation

The “Basics” For Effective Meetings

6

 DMAIC is a powerful methodology which will allow teams to significantly improve the processes on which they are working. However, in order for teams to efficiently use the tools and techniques associated with DMAIC, they must be able to work together effectively. Although not the focus of this class, we will briefly focus on the minimum requirements for effective meetings.  Further training in effective meeting skills is provided in “Facilitating Teams through Change Projects” Training

Meeting Skills The “Basics” For Effective Meetings Roles:    

Leader or Facilitator Timekeeper Scribe Note Taker

Tools:     

Agenda Desired Outcomes Ground Rules Decision-Making Process Brainstorming

7

Practice Meeting (5 minutes)

8

Desired Outcome: Name your team What

How

Team Preparation

Choose a facilitator, timekeeper and scribe

Determine Team Name

Brainstorm a list of possible team names

Who

Timing

All

30 secs.

Facilitator

4 mins.

All

30 secs.

Using N/3*, prioritize your brainstormed list Identify your top name

Close Exercise

Choose a spokesperson to report out

* N/3 is a prioritization technique used to narrow a large list down to the top priorities. The number of ideas (N) is divided by 3 (N/3) and team members get that number of votes to identify their top choices. All votes should not be put on one choice.