Dlms Training
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DLMS Service Campus Class Global Manpower Development
June 23, 2008 Caterpillar: Confidential Green
Today we are going to: – Learn the basics about Caterpillar’s Technician Career Development Program (TCDP) – Learn about the Blended Learning Strategy – Learn to navigate on the Dealer Learning Management System (DLMS) – Walk through first class together – Self study
June 23, 2008 Caterpillar: Confidential Green
What is TCDP?
Training is designed on skill gaps defined by individual Offers defined career path for developing assessments and acknowledging the individual service technician. Process to place technicians within a learning path Process to check your progress June 23, 2008 Caterpillar: Confidential Green
Importance Technicians have more contact with customers than any other person with Caterpillar or the dealer. By participating in TCDP you will: • Customer: Be better able to serve your customers by having the skills and knowledge you need to do the job right the first time • Dealer: Assist your dealership grow as an company, focused on people • You: Grow as a person, and grow your career.
June 23, 2008 Caterpillar: Confidential Green
How will the TCDP affect me? You will have an Individual Learning Plan Focused training on your growth in your profession Knowledge, skill, and performance evaluations based on your area of concentration Opportunities to be Certified by Caterpillar, Inc. Increased availability of training
June 23, 2008 Caterpillar: Confidential Green
Scenario: You want to be proficient in Engine Performance. The curriculum path you would follow is: Example Path Engine Repair Curriculum
Engine Repair Part I Course - 26913 Engine Repair Part II Course - 26914 Engine Repair Diagnostic Exercise 16 - 26919 Engine Repair Diagnostic Exercise 17 – 26266 Instructor-Led Training – Coming Soon
June 23, 2008 Caterpillar: Confidential Green
TCDP – The Benefits
Training availability will increase Training will be specific to your individual needs Increased skill and knowledge Clear job description and career path Globally recognized certification Rewards for achievement and performance
June 23, 2008 Caterpillar: Confidential Green
What do I need to do for TCDP? What do I need to do to participate? Determine an area of concentration Complete the assessments What will happen with the assessment? You will receive feedback on classes that need added to your individual learning plan What do I do with my individual learning plan Complete the classes on the plan by the target date
June 23, 2008 Caterpillar: Confidential Green
What is Blended Learning? Blended Learning is the combination of multiple approaches to learning •It is accomplished through the use of 'blended' virtual and physical resources •Technology-based materials •Web Based training •Interactive distance learning •Face-to-face sessions •Print materials
June 23, 2008 Caterpillar: Confidential Green
Why is Blended Learning needed? Driving Change • • • •
Technician training needs continue to grow Global consistency of tech capability Availability – access, timeliness Attract Qualified Personnel
June 23, 2008 Caterpillar: Confidential Green
Why use Blended Learning? Blended learning approach provides: • Training to service professionals worldwide • Quick distribution of learning content • Certification based on standardized criteria • Ease of use for the service trainer and service professional June 23, 2008 Caterpillar: Confidential Green
Ho w is Ble nde d Lea rni ng struc tured ?
Blended Learnin g WBT Modules
June 23, 2008 Caterpillar: Confidential Green
• • • •
Labor & Cost intensive Cannot handle volume Not always necessary Not convenient
ILT Modules
IDL Modules
DLMS Service Courses & Prerequisites
Curricula Map
Electrical Curriculum 7 Step Diagnostic Course - 26917
Engine Repair Curriculum
Basic Electricity Course - 21468 Electrical Circuits Components Course - 21464 Electrical/Electronics Components - 26670 Electrical- Batteries, Charging, and Starting Course - 26784 Electrical Diagnostic Exercise 14 - 26955 Electrical Diagnostic Exercise 15 – 26918 Electrical ILT – 26679
7 Step Diagnostic Course - 26917 Engine Repair Part I Course - 26913 Engine Repair Part II Course - 26914 Engine Repair Diagnostic Exercise 16 - 26919 Engine Repair Diagnostic Exercise 17 – 26266 Engine Repair ILT – 29658
Hydraulic Curriculum 7 Step Diagnostic Course - 26917 Hydraulic Systems Fundamentals - 20323 Fixed Displacement Hydraulic Circuits Part I - 21467 Fixed Displacement Hydraulic Circuits Part II - 21466 Fixed Displacement Hydraulic Circuits Part III - 26680 Load Compensating Hydraulic Circuits Course - 26950 Controlling Hydraulic Circuits - 26682
Power Train Curriculum 7 Step Diagnostic Course - 26917 Torque Converter – 27737 Manual Transmission – 28097 Countershaft Transmission – 28437 Planetary Transmission – 27977 Steering Clutch & Brake – 28438 Undercarriage – 28439 Powertrain ILT – 29659
Hydrostatic Hydraulic Circuits - 26683 Hydraulic Diagnostic Exercise 181 - 26678 Hydraulic Diagnostic Exercise 233 - 25926 Hydraulic Diagnostic Exercise 254 - 25886 Hydraulic Diagnostic Exercise 184 – 27136 Hydraulics ILT – 26686
Brakes Curriculum 7 Step Diagnostic Course - 26917 Mechanically Activated & Hydraulic Boosted Brake System - 27761 Air Over Hydraulic Brake System – 28440 Hydraulic Accumulator Brake System – 27997 Air Brake System – 28441
Air Conditioning Curriculum 7 Step Diagnostic Course - 26917 Basic Air Conditioning - 21471 HVAC System Electronics Course – 21472 Air Conditioning Diagnostic Exercise 22 - 26849
Engine Performance Curriculum 7 Step Diagnostic Course - 26917 Cat 3406 and 3054 Engine Performance Course - 26949 Cat 3116 Engine Performance Course - 26848 C15 ACERT Engine Performance Course - 26915 C-9 Engine Performance Course - 26916 Air Management Systems - 20187 Engine Performance Diagnostic Exercise 18b - 25906 Engine Performance Diagnostic Exercise 20 - 26920 Engine Performance Diagnostic Exercise 21 – 25946 Engine Performance ILT – 29657
Cat 318C – 330C Excavator Curriculum Cat 318C – 330C Excavator Diagnostic Exercise 54 - 26909
June 23, 2008
7 Step Diagnostic Course - 26917 Cat 318C – 330C Excavator Operation and Service - 21460 Cat 318C – 330C Excavator Hydraulic Systems – 21457 Cat 318C – 330C Excavator Engine Performance - 21469 Cat 318C – 330C Excavator Undercarriage & Final Drive - 21470
Caterpillar: Confidential Green
Cat 318C – 330C Excavator Diagnostic Exercise 66 - 26910 Cat 318C – 330C Excavator Diagnostic Exercise 86 - 26911 Cat 318C – 330C Excavator Diagnostic Exercise 131 - 26912
How do I get the Training? Web Based Classes available 24-7 Followed up with instructor led All linked to learning plans Linked to Certification
June 23, 2008 Caterpillar: Confidential Green
The Dealer Learning Management System is our vehicle for delivering Service related training
June 23, 2008 Caterpillar: Confidential Green
In this section we are going to: – Explain the Dealer Learning Management System (DLMS) and its benefits – Explain each Caterpillar Performance Center (Campus) – Demonstrate features of the DLMS:
Home Page My Learning tab Tools & Resources tab Marketing/Promotions tab My Team tab Campus tab
– Answer any questions you may have about DLMS
June 23, 2008 Caterpillar: Confidential Green
What is the Dealer Learning Management System (DLMS)? The DLMS is a Learning Management System that: •
Provides all dealer employees with on-line access to available training resources
•
Enables self-serve course offering registrations, including instructor-led and web-based training
•
Launches Caterpillar approved and supported web-based training through the Internet
•
Provides the tools to facilitate personal development discussions
•
Tracks individual and group learning
•
Offers Certification paths
•
Creates a “one stop shop” for all dealer learning
June 23, 2008 Caterpillar: Confidential Green
Why are we using the DLMS? What are the benefits? Help develop manager leadership skills Offering training of all venues to each employee Provide Service Technicians with the necessary information and training to perform their job role in an ever changing world
June 23, 2008 Caterpillar: Confidential Green
Help new employees understand company culture Track learning, certification paths, and dealer specific metrics for employees Spark career development discussions between employees and managers
Performance Center (also referred to as a Campus) – The Performance Center is the “front end” of the DLMS that enables access from one page to all available learning information.
* Each campus has a different URL Address. Your job/role within the dealership determines which campus you will access. June 23, 2008 Caterpillar: Confidential Green
DLMS web-site https://dlms.logicbay.com/servicecampus
June 23, 2008 Caterpillar: Confidential Green
DLMS (Service Campus) Front Page
June 23, 2008 Caterpillar: Confidential Green
DLMS web-site URL retention
June 23, 2008 Caterpillar: Confidential Green
Save the URL in Favorites folder
June 23, 2008 Caterpillar: Confidential Green
DLMS web-site launching through Favorites menu
June 23, 2008 Caterpillar: Confidential Green
Features of the Home Page
Access Help and Contact Us information, and change your personal Profile
Perform a simple search for a course offering or a document
Access the latest Performance Center Front Page News!
June 23, 2008 Caterpillar: Confidential Green
Features of Tools & Resources Tools and Resources provides links to information, such as documents and websites that support Dealer Service and Sales activities.
June 23, 2008 Caterpillar: Confidential Green
Features of Campus
Campus enables you to switch between the available Performance Centers without logging out, changing web addresses, and logging back in.
June 23, 2008 Caterpillar: Confidential Green
System Requirements •
DLMS can be accessed from the Internet (a connection to the Caterpillar network is not necessary)
• High Speed access is recommended (384K min)
•
A Caterpillar CWS Login ID and Password are required to access the system
•
DLMS is a web-based application that requires: • Having Internet Explorer 5.5 SP2 or higher • Having Microsoft Virtual Machine or Java Plug-In • Disabling “Pop-up” blockers • Accepting ALL SECURITY WARNINGS when starting a web-based training offering for the first time
•
Other plug-ins, speakers, or headphones may be required, depending on the web-based training course you are launching
June 23, 2008 Caterpillar: Confidential Green
Dealer Learning Management System (DLMS) DLMS URL Addresses: – Service Department: https://dlms.logicbay.com/servicecampus – Sales Department: https://dlms.logicbay.com/salescampus If you have questions regarding DLMS or e-learning, you can contact your Dealer Administrator – a listing of Dealer Administrators can be found on the Contact Us at the top of the campus
June 23, 2008 Caterpillar: Confidential Green
How to Get Started ?
Select “View My Curricula” from “My Learning” tab
June 23, 2008 Caterpillar: Confidential Green
Add Curriculum Click “Add Curriculum” to find new curriculum
June 23, 2008 Caterpillar: Confidential Green
Add Curriculum
Type service campus and click “Search” to find all curriculums contained in the Service Campus
June 23, 2008 Caterpillar: Confidential Green
Add Curriculum
Select curriculum you would like to add to your learning plan June 23, 2008 Caterpillar: Confidential Green
View Curricula
Select “View My Curricula” from “My Learning” tab
June 23, 2008 Caterpillar: Confidential Green
View Curricula
Click curriculum to view what courses it consists of June 23, 2008 Caterpillar: Confidential Green
View Curriculum Path
“Curriculum History” tab contains the details of your progress, when the curriculum was assigned, when you started it, and your target date to complete it.
Completed courses are Green. Uncompleted – Grey. NOTE: You cannot launch courses from here. You can however register for a course from the path by clicking on the course title.
June 23, 2008 Caterpillar: Confidential Green
View Curriculum Path
Click on the Switch to Detailed Status View to be able to launch courses from here.
June 23, 2008 Caterpillar: Confidential Green
View Curriculum Path
From this screen you can: Register for courses Launch a course you have registered for View your Transcript of course you have completed Drop a course
June 23, 2008 Caterpillar: Confidential Green
Course Registration
Click on Register to register for a course.
June 23, 2008 Caterpillar: Confidential Green
Course Registration
Click on the title to see information about the course.
June 23, 2008 Caterpillar: Confidential Green
Course Registration You can find what prerequisites are required for the course by selecting the “More Details” tab
To register the course click the button “Register”.
June 23, 2008 Caterpillar: Confidential Green
Launch a Course
Click on the Launch to launch a course.
June 23, 2008 Caterpillar: Confidential Green
Launch a Course
Click on the Launch again to launch a course.
June 23, 2008 Caterpillar: Confidential Green
DLMS Course Navigation To start selected module click “Start Module” Choose the module you want to start. Click on it. Read the description on the screen. Course modules and completion status: - Completed - Not started or started and not saved - Started and saved previously - Module test failed
Course test and completion status: - Completed - Not started - Failed June 23, 2008 Caterpillar: Confidential Green
DLMS WBT Course Module Start Page
Read description on the screen
Click “X” button to exit the module
June 23, 2008 Caterpillar: Confidential Green
Click “?” button to get module controls description
DLMS WBT Course Module Controls
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
To exit the module click “X” button
Back-Forward Controls
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
Use a scroll bar to read the whole description
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
When you are in the module you can jump between the screens you have passed so far
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
Click each yellow button and read the description below Forward arrow button will be active when you view all the items
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
Click each yellow tab and read the description below
Forward arrow button will be active when you view all the tabs
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
Click each yellow radio button and read the description below Forward arrow button will be active when you view all the options
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
Perform all the tasks following step by step description provided below. In this case you need to turn the switch off, drag and drop the test leads, turn the DMM on, etc.
Forward arrow button will be active when you perform all the tasks
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
Read the description below. In this task you need to type the given values, calculate the unknown parameter, type it in the field and hit “Enter”
Forward arrow button will be active when you correctly perform the task
June 23, 2008 Caterpillar: Confidential Green
Diagnostic Exercise Features Diagnostics Exercise contains different tasks. Read the description and follow the instructions.
June 23, 2008 Caterpillar: Confidential Green
Diagnostic Exercise Features You have to do all required steps (choose all needed tests, analyze results and find the most probable cause of the failure) in order to complete the job. When you finish click the button.
June 23, 2008 Caterpillar: Confidential Green
Exit and Save the Module Important! If you need to leave the PC for 15 min or more you have to exit the module and save your current location. Otherwise you will be disconnected from the server and next time you will need to pass the module from the beginning.
Click “YES”
June 23, 2008 Caterpillar: Confidential Green
To exit the module click “X” button
Module Test Example of incorrectly answered module test question
June 23, 2008 Caterpillar: Confidential Green
Module Test Example of correctly answered module test question
June 23, 2008 Caterpillar: Confidential Green
Module Test
If your score is less than 80% the test is failed. You need to exit the module and start it over when you are ready in order to complete it.
June 23, 2008 Caterpillar: Confidential Green
Course History
Choose option “View My Course History” from “My Learning” tab
When you have completed a course whether it was successful or not successful the system will move the course out of the My Courses section and place them into the My Course History
June 23, 2008 Caterpillar: Confidential Green
Course History If you completed a course successfully you can click the “Print Certificate of Completion” link to print your certificate.
June 23, 2008 Caterpillar: Confidential Green
“View Content” links show the status of each module in the course, the last time you accessed each module, the time spent on each module, your score and total number of attempts.
Questions?
June 23, 2008 Caterpillar: Confidential Green
DLMS Service Campus Class Global Manpower Development
June 23, 2008 Caterpillar: Confidential Green
Today we are going to: – Learn the basics about Caterpillar’s Technician Career Development Program (TCDP) – Learn about the Blended Learning Strategy – Learn to navigate on the Dealer Learning Management System (DLMS) – Walk through first class together – Self study
June 23, 2008 Caterpillar: Confidential Green
What is TCDP?
Training is designed on skill gaps defined by individual Offers defined career path for developing assessments and acknowledging the individual service technician. Process to place technicians within a learning path Process to check your progress June 23, 2008 Caterpillar: Confidential Green
Importance Technicians have more contact with customers than any other person with Caterpillar or the dealer. By participating in TCDP you will: • Customer: Be better able to serve your customers by having the skills and knowledge you need to do the job right the first time • Dealer: Assist your dealership grow as an company, focused on people • You: Grow as a person, and grow your career.
June 23, 2008 Caterpillar: Confidential Green
How will the TCDP affect me? You will have an Individual Learning Plan Focused training on your growth in your profession Knowledge, skill, and performance evaluations based on your area of concentration Opportunities to be Certified by Caterpillar, Inc. Increased availability of training
June 23, 2008 Caterpillar: Confidential Green
Scenario: You want to be proficient in Engine Performance. The curriculum path you would follow is: Example Path Engine Repair Curriculum
Engine Repair Part I Course - 26913 Engine Repair Part II Course - 26914 Engine Repair Diagnostic Exercise 16 - 26919 Engine Repair Diagnostic Exercise 17 – 26266 Instructor-Led Training – Coming Soon
June 23, 2008 Caterpillar: Confidential Green
TCDP – The Benefits
Training availability will increase Training will be specific to your individual needs Increased skill and knowledge Clear job description and career path Globally recognized certification Rewards for achievement and performance
June 23, 2008 Caterpillar: Confidential Green
What do I need to do for TCDP? What do I need to do to participate? Determine an area of concentration Complete the assessments What will happen with the assessment? You will receive feedback on classes that need added to your individual learning plan What do I do with my individual learning plan Complete the classes on the plan by the target date
June 23, 2008 Caterpillar: Confidential Green
What is Blended Learning? Blended Learning is the combination of multiple approaches to learning •It is accomplished through the use of 'blended' virtual and physical resources •Technology-based materials •Web Based training •Interactive distance learning •Face-to-face sessions •Print materials
June 23, 2008 Caterpillar: Confidential Green
Why is Blended Learning needed? Driving Change • • • •
Technician training needs continue to grow Global consistency of tech capability Availability – access, timeliness Attract Qualified Personnel
June 23, 2008 Caterpillar: Confidential Green
Why use Blended Learning? Blended learning approach provides: • Training to service professionals worldwide • Quick distribution of learning content • Certification based on standardized criteria • Ease of use for the service trainer and service professional June 23, 2008 Caterpillar: Confidential Green
Ho w is Ble nde d Lea rni ng struc tured ?
Blended Learnin g WBT Modules
June 23, 2008 Caterpillar: Confidential Green
• • • •
Labor & Cost intensive Cannot handle volume Not always necessary Not convenient
ILT Modules
IDL Modules
DLMS Service Courses & Prerequisites
Curricula Map
Electrical Curriculum 7 Step Diagnostic Course - 26917
Engine Repair Curriculum
Basic Electricity Course - 21468 Electrical Circuits Components Course - 21464 Electrical/Electronics Components - 26670 Electrical- Batteries, Charging, and Starting Course - 26784 Electrical Diagnostic Exercise 14 - 26955 Electrical Diagnostic Exercise 15 – 26918 Electrical ILT – 26679
7 Step Diagnostic Course - 26917 Engine Repair Part I Course - 26913 Engine Repair Part II Course - 26914 Engine Repair Diagnostic Exercise 16 - 26919 Engine Repair Diagnostic Exercise 17 – 26266 Engine Repair ILT – 29658
Hydraulic Curriculum 7 Step Diagnostic Course - 26917 Hydraulic Systems Fundamentals - 20323 Fixed Displacement Hydraulic Circuits Part I - 21467 Fixed Displacement Hydraulic Circuits Part II - 21466 Fixed Displacement Hydraulic Circuits Part III - 26680 Load Compensating Hydraulic Circuits Course - 26950 Controlling Hydraulic Circuits - 26682
Power Train Curriculum 7 Step Diagnostic Course - 26917 Torque Converter – 27737 Manual Transmission – 28097 Countershaft Transmission – 28437 Planetary Transmission – 27977 Steering Clutch & Brake – 28438 Undercarriage – 28439 Powertrain ILT – 29659
Hydrostatic Hydraulic Circuits - 26683 Hydraulic Diagnostic Exercise 181 - 26678 Hydraulic Diagnostic Exercise 233 - 25926 Hydraulic Diagnostic Exercise 254 - 25886 Hydraulic Diagnostic Exercise 184 – 27136 Hydraulics ILT – 26686
Brakes Curriculum 7 Step Diagnostic Course - 26917 Mechanically Activated & Hydraulic Boosted Brake System - 27761 Air Over Hydraulic Brake System – 28440 Hydraulic Accumulator Brake System – 27997 Air Brake System – 28441
Air Conditioning Curriculum 7 Step Diagnostic Course - 26917 Basic Air Conditioning - 21471 HVAC System Electronics Course – 21472 Air Conditioning Diagnostic Exercise 22 - 26849
Engine Performance Curriculum 7 Step Diagnostic Course - 26917 Cat 3406 and 3054 Engine Performance Course - 26949 Cat 3116 Engine Performance Course - 26848 C15 ACERT Engine Performance Course - 26915 C-9 Engine Performance Course - 26916 Air Management Systems - 20187 Engine Performance Diagnostic Exercise 18b - 25906 Engine Performance Diagnostic Exercise 20 - 26920 Engine Performance Diagnostic Exercise 21 – 25946 Engine Performance ILT – 29657
Cat 318C – 330C Excavator Curriculum Cat 318C – 330C Excavator Diagnostic Exercise 54 - 26909
June 23, 2008
7 Step Diagnostic Course - 26917 Cat 318C – 330C Excavator Operation and Service - 21460 Cat 318C – 330C Excavator Hydraulic Systems – 21457 Cat 318C – 330C Excavator Engine Performance - 21469 Cat 318C – 330C Excavator Undercarriage & Final Drive - 21470
Caterpillar: Confidential Green
Cat 318C – 330C Excavator Diagnostic Exercise 66 - 26910 Cat 318C – 330C Excavator Diagnostic Exercise 86 - 26911 Cat 318C – 330C Excavator Diagnostic Exercise 131 - 26912
How do I get the Training? Web Based Classes available 24-7 Followed up with instructor led All linked to learning plans Linked to Certification
June 23, 2008 Caterpillar: Confidential Green
The Dealer Learning Management System is our vehicle for delivering Service related training
June 23, 2008 Caterpillar: Confidential Green
In this section we are going to: – Explain the Dealer Learning Management System (DLMS) and its benefits – Explain each Caterpillar Performance Center (Campus) – Demonstrate features of the DLMS:
Home Page My Learning tab Tools & Resources tab Marketing/Promotions tab My Team tab Campus tab
– Answer any questions you may have about DLMS
June 23, 2008 Caterpillar: Confidential Green
What is the Dealer Learning Management System (DLMS)? The DLMS is a Learning Management System that: •
Provides all dealer employees with on-line access to available training resources
•
Enables self-serve course offering registrations, including instructor-led and web-based training
•
Launches Caterpillar approved and supported web-based training through the Internet
•
Provides the tools to facilitate personal development discussions
•
Tracks individual and group learning
•
Offers Certification paths
•
Creates a “one stop shop” for all dealer learning
June 23, 2008 Caterpillar: Confidential Green
Why are we using the DLMS? What are the benefits? Help develop manager leadership skills Offering training of all venues to each employee Provide Service Technicians with the necessary information and training to perform their job role in an ever changing world
June 23, 2008 Caterpillar: Confidential Green
Help new employees understand company culture Track learning, certification paths, and dealer specific metrics for employees Spark career development discussions between employees and managers
Performance Center (also referred to as a Campus) – The Performance Center is the “front end” of the DLMS that enables access from one page to all available learning information.
* Each campus has a different URL Address. Your job/role within the dealership determines which campus you will access. June 23, 2008 Caterpillar: Confidential Green
DLMS web-site https://dlms.logicbay.com/servicecampus
June 23, 2008 Caterpillar: Confidential Green
DLMS (Service Campus) Front Page
June 23, 2008 Caterpillar: Confidential Green
DLMS web-site URL retention
June 23, 2008 Caterpillar: Confidential Green
Save the URL in Favorites folder
June 23, 2008 Caterpillar: Confidential Green
DLMS web-site launching through Favorites menu
June 23, 2008 Caterpillar: Confidential Green
Features of the Home Page
Access Help and Contact Us information, and change your personal Profile
Perform a simple search for a course offering or a document
Access the latest Performance Center Front Page News!
June 23, 2008 Caterpillar: Confidential Green
Features of Tools & Resources Tools and Resources provides links to information, such as documents and websites that support Dealer Service and Sales activities.
June 23, 2008 Caterpillar: Confidential Green
Features of Campus
Campus enables you to switch between the available Performance Centers without logging out, changing web addresses, and logging back in.
June 23, 2008 Caterpillar: Confidential Green
System Requirements •
DLMS can be accessed from the Internet (a connection to the Caterpillar network is not necessary)
• High Speed access is recommended (384K min)
•
A Caterpillar CWS Login ID and Password are required to access the system
•
DLMS is a web-based application that requires: • Having Internet Explorer 5.5 SP2 or higher • Having Microsoft Virtual Machine or Java Plug-In • Disabling “Pop-up” blockers • Accepting ALL SECURITY WARNINGS when starting a web-based training offering for the first time
•
Other plug-ins, speakers, or headphones may be required, depending on the web-based training course you are launching
June 23, 2008 Caterpillar: Confidential Green
Dealer Learning Management System (DLMS) DLMS URL Addresses: – Service Department: https://dlms.logicbay.com/servicecampus – Sales Department: https://dlms.logicbay.com/salescampus If you have questions regarding DLMS or e-learning, you can contact your Dealer Administrator – a listing of Dealer Administrators can be found on the Contact Us at the top of the campus
June 23, 2008 Caterpillar: Confidential Green
How to Get Started ?
Select “View My Curricula” from “My Learning” tab
June 23, 2008 Caterpillar: Confidential Green
Add Curriculum Click “Add Curriculum” to find new curriculum
June 23, 2008 Caterpillar: Confidential Green
Add Curriculum
Type service campus and click “Search” to find all curriculums contained in the Service Campus
June 23, 2008 Caterpillar: Confidential Green
Add Curriculum
Select curriculum you would like to add to your learning plan June 23, 2008 Caterpillar: Confidential Green
View Curricula
Select “View My Curricula” from “My Learning” tab
June 23, 2008 Caterpillar: Confidential Green
View Curricula
Click curriculum to view what courses it consists of June 23, 2008 Caterpillar: Confidential Green
View Curriculum Path
“Curriculum History” tab contains the details of your progress, when the curriculum was assigned, when you started it, and your target date to complete it.
Completed courses are Green. Uncompleted – Grey. NOTE: You cannot launch courses from here. You can however register for a course from the path by clicking on the course title.
June 23, 2008 Caterpillar: Confidential Green
View Curriculum Path
Click on the Switch to Detailed Status View to be able to launch courses from here.
June 23, 2008 Caterpillar: Confidential Green
View Curriculum Path
From this screen you can: Register for courses Launch a course you have registered for View your Transcript of course you have completed Drop a course
June 23, 2008 Caterpillar: Confidential Green
Course Registration
Click on Register to register for a course.
June 23, 2008 Caterpillar: Confidential Green
Course Registration
Click on the title to see information about the course.
June 23, 2008 Caterpillar: Confidential Green
Course Registration You can find what prerequisites are required for the course by selecting the “More Details” tab
To register the course click the button “Register”.
June 23, 2008 Caterpillar: Confidential Green
Launch a Course
Click on the Launch to launch a course.
June 23, 2008 Caterpillar: Confidential Green
Launch a Course
Click on the Launch again to launch a course.
June 23, 2008 Caterpillar: Confidential Green
DLMS Course Navigation To start selected module click “Start Module” Choose the module you want to start. Click on it. Read the description on the screen. Course modules and completion status: - Completed - Not started or started and not saved - Started and saved previously - Module test failed
Course test and completion status: - Completed - Not started - Failed June 23, 2008 Caterpillar: Confidential Green
DLMS WBT Course Module Start Page
Read description on the screen
Click “X” button to exit the module
June 23, 2008 Caterpillar: Confidential Green
Click “?” button to get module controls description
DLMS WBT Course Module Controls
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
To exit the module click “X” button
Back-Forward Controls
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
Use a scroll bar to read the whole description
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
When you are in the module you can jump between the screens you have passed so far
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
Click each yellow button and read the description below Forward arrow button will be active when you view all the items
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
Click each yellow tab and read the description below
Forward arrow button will be active when you view all the tabs
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
Click each yellow radio button and read the description below Forward arrow button will be active when you view all the options
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
Perform all the tasks following step by step description provided below. In this case you need to turn the switch off, drag and drop the test leads, turn the DMM on, etc.
Forward arrow button will be active when you perform all the tasks
June 23, 2008 Caterpillar: Confidential Green
Module Navigation Features
Read the description below. In this task you need to type the given values, calculate the unknown parameter, type it in the field and hit “Enter”
Forward arrow button will be active when you correctly perform the task
June 23, 2008 Caterpillar: Confidential Green
Diagnostic Exercise Features Diagnostics Exercise contains different tasks. Read the description and follow the instructions.
June 23, 2008 Caterpillar: Confidential Green
Diagnostic Exercise Features You have to do all required steps (choose all needed tests, analyze results and find the most probable cause of the failure) in order to complete the job. When you finish click the button.
June 23, 2008 Caterpillar: Confidential Green
Exit and Save the Module Important! If you need to leave the PC for 15 min or more you have to exit the module and save your current location. Otherwise you will be disconnected from the server and next time you will need to pass the module from the beginning.
Click “YES”
June 23, 2008 Caterpillar: Confidential Green
To exit the module click “X” button
Module Test Example of incorrectly answered module test question
June 23, 2008 Caterpillar: Confidential Green
Module Test Example of correctly answered module test question
June 23, 2008 Caterpillar: Confidential Green
Module Test
If your score is less than 80% the test is failed. You need to exit the module and start it over when you are ready in order to complete it.
June 23, 2008 Caterpillar: Confidential Green
Course History
Choose option “View My Course History” from “My Learning” tab
When you have completed a course whether it was successful or not successful the system will move the course out of the My Courses section and place them into the My Course History
June 23, 2008 Caterpillar: Confidential Green
Course History If you completed a course successfully you can click the “Print Certificate of Completion” link to print your certificate.
June 23, 2008 Caterpillar: Confidential Green
“View Content” links show the status of each module in the course, the last time you accessed each module, the time spent on each module, your score and total number of attempts.
Questions?
June 23, 2008 Caterpillar: Confidential Green
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