Distance Learning Jan-mar2010

www.telecomsacademy.com/dl ENHANCE YOUR CAREER PROSPECTS WITH

DISTANCE LEARNING 3 COMPREHENSIVE 6 MONTH DISTANCE LEARNING COURSES FOR THE TELECOMS INDUSTRY

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CERTIFICATE IN MOBILE COMMUNICATIONS STARTS 18 JANUARY 2010 DIPLOMA IN MOBILE COMMUNICATIONS STARTS 25 JANUARY 2010 DIPLOMA IN 21ST CENTURY TELECOMMUNICATIONS STARTS 8 MARCH 2010

“…I really learned a lot that will really benefit me as I now can confidently participate in discussions outside my area of operations.” SK, MTC Namibia

COURSE DIRECTORS Dave Bowler, Tony Wakefield, Alan Mayne and Dave McNally Support provided, through online virtual classroom tutorials, by our very experienced team of training professionals who have a wealth of experience of telecommunications markets, technologies and operations. FULLY ENDORSED BY THE GSA Discount available for Global mobile Suppliers Association members. See page 2 for details.

NEW! ENHANCED LEARNING THROUGH OUR NEW ‘VIRTUAL CAMPUS’ > Online tutorials > Fully managed learning environment > Greater access to course tutors and fellow students “I was really enlightened. I liked how different topics were introduced and then developed… For me it was an all round course covering all aspects of the mobile sector… I will strongly recommend to our HR that they KM, NET*ONE (PVT) LTD, ZIMBABWE sponsor more students on this course.”

To register: +44 (0)20 7017 5514

For information: +44 (0)20 7017 4144

Why not join the many delegates who have been through these distance learning programmes. Use this unique experience to enhance your knowledge of Telecommunications or broaden your existing experience and knowledge base. You could customise these programmes for your own unique company training scheme in order to build your team and enhance your company operation.

THE INFORMA TELECOMS ACADEMY The Informa Telecoms Academy is part of the Informa Telecoms & Media Group, and has a solid reputation for delivering high quality, interactive, training courses for individuals and companies within the telecommunications industry. Our expertise covers both mobile and fixed telecoms, the 3GSM family of technologies (including 2G, 3G & LTE), TETRA, CDMA, services and applications, radio and core networks, industry insights and overviews. We provide training at different technical levels suitable for a wide range of functions including engineers, sales, marketing and management. As part of the Informa Telecoms & Media Group, the Telecoms Academy has access to the most up-to-date telecommunications market information and analysis, allowing this information to be incorporated into our programmes where relevant.

Why Study by Distance Learning? Increasingly we all face more pressure in our business lives. Finding the time to attend courses of any kind can be very difficult and well meant plans are often put aside indefinitely. Distance Learning is the solution to your education needs. You can enjoy the full benefits of studying, whilst still in employment – using the freedom and flexibility of Distance Learning to your advantage. You can set the pace at which you learn. You can decide where and when you want to study. If you travel, you can take the materials with you to continue studying and make good use of travelling time. If you change companies, inform us of your change of address – and the advantages of distance learning continue. One of the most beneficial factors of distance learning is that as the course progresses, you can apply the knowledge, skills and expertise gained to your work immediately.

Key benefits 䊳

YOU decide where and when to study and then set your own pace

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FLEXIBLE modular course structure allows you to study subjects most relevant to you and your business to create an individual programme

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LEARN the latest technology and business processes from a high level of course content and detail

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APPLY the knowledge, skills and expertise gained to your work immediately

RELEVANT for technical and non-technical students

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BENEFIT from the expertise and support of leading industry and training practitioners

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Programme Director Dave Bowler has over twenty years of experience in telecommunications training and has provided training to both technical and non-technical audiences, having worked for companies including Cable and Wireless, Mercury Communications and Wray Castle. Dave has managed, designed and delivered training programmes covering all aspects of telecommunications – focusing primarily on advanced technology but also including advanced business programmes.

Course Directors and Tutors Tony Wakefield is Training Director of the Informa Telecoms Academy. Tony has over 10 years experience as a telecoms training professional specialising in fixed, wireless and converged technologies and networks. He started his career with British Telecoms, gaining a whole wealth of experience in telecommunications. Tony’s previous roles have included both lecturing and managing a course development team specialising in telecommunications training. Alan Mayne brings to the Telecoms Academy some twenty-one years of experience in Telecoms and IT – gained working for some of the leading telecoms companies including BT and Ericsson. He has worked in telecoms training since 1998. Previously Alan has worked as a Senior Engineer for Ericsson with responsibility for supporting GSM Network rollout for one of the leading UK mobile phone operators. Dave McNally has gained a wealth of experience within the Telecoms Industry – being a lead presenter in both the Faculty of Technology and Engineering and Faculty of Telecoms Business. His career includes working as a Senior Engineer for Cable and Wireless. Dave has worked in Telecommunications Training since 1996.

YOUR knowledge and expertise recognised unique qualifications SUPPORT provided through regular online tutorials, with tutors and subject matter experts

Executives from these leading companies have enrolled in the Telecoms Academy Distance Learning programme: Altech Namitech Ltd, Azercell Telecom, Bain & Company, Belize Telecommunications Ltd, Cable & Wireless Grenada Ltd, Cellc (PTY) Ltd, Dhiraagu PVT Ltd, EFG-Hermes, Ghana Telecom, International Finance Corporation, International Turnkey Systems, Manx Telecom, Mentor Graphics Corporation, Microsoft, Mobimak AD, Mossel Jamaica (Digicel), MTC, MTN Nigeria Communications Ltd, Net One, Nigerian Mobile Telecommunications Ltd (M-Tel), Nokia Networks, Orange, Orascom Telecom Algeria, Post and Telecommunications of

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Students will receive a FREE copy of Mobile, Broadband & TV Industry Outlook 2010

Endorsement This programme is fully endorsed by GSA – The Global mobile Suppliers Association. GSA is the representative organisation for GSM/3G suppliers, representing over 80% of GSM/3G market share globally. GSA delivers authoritative, market intelligence and technology updates for the mobile industry and the media. GSA advises regulators/policymakers on optimum conditions for mobile market developments. Assistance to operators including enhanced dialogue/ information exchange is achieved via seminars, VIP events, and the webbased Operators’ Zone. DISCOUNTS ARE AVAILABLE FOR GSA MEMBERS – please call us on +44 (0)20 7017 4144 for more details. For more information about GSA visit www.gsacom.com.

Informa Telecoms & Media is the leading provider of business intelligence and strategic marketing solutions to the global telecoms and media markets. Driven by constant firsthand contact with the industry our 90 analysts and researchers produce a range of intelligence services including news and analytical products, in-depth market reports and datasets focused to technology, strategy and content. To find out more about Telecoms & Media visit our website www.informatm.com For information on course fees and administration please turn to page 8.

Kosovo, Prism, Roshan, Sony Ericsson Mobile Communications, Telekomunikacja Polska SA, TeliaSonera International Carrier, Vmobile Nigeria Limited, Vodacom Congo, Vodafone Malta Ltd, Zanzibar Telecom Ltd (Zantel) Join other Telecoms Academy students from around the world: Currently we have students enrolled from many different countries worldwide including: Afghanistan, Algeria, Azerbaijan, Belize, Congo, Egypt, Finland, Ghana, Grenada, Isle of Man, Jamaica, Kosovo, Kuwait, Macedonia, Maldives, Malta, Namibia, Netherlands, Nigeria, Poland, South Africa, Sweden, Switzerland, Tanzania, United Kingdom, USA, Zimbabwe

Booking line +44 (0)20 7017 5514 Email [email protected] Web www.telecomsacademy.com/dl

THE COURSE STRUCTURE IN DETAIL The Certificate and Diploma in Mobile Communications and the Diploma in 21st Century Telecommunications courses are 6 months long and comprise four core modules and between six and eight specialist modules, of which you choose to study two.

NEW!

TELECOMS ACADEMY VIRTUAL CAMPUS

Each module is made up of written material, coursework (questions, worked examples and research), regular assessments (in the form of multiple choice questions), and tutor support. Written material provided will be nominally between 70-200 A4 pages, and require 20 hours work per module/month.

Pre-Requisites Certificate in Mobile Communications: Nil. Diploma in Mobile Communications: Certificate in Mobile Communications, or equivalent relevant experience. (Please call for details). Diploma in 21st Century Communications: Three year’s relevant experience within the telecommunications industry or a relevant degree in a telecommunications related topic. Integrated Certificate – Diploma Programme: Students who sign up to the Certificate programme intending to move on to the Diploma programme can now take advantage of Telecoms Academy’s fully integrated, Distance Learning programme. The programme incorporates a full Certificate course with an additional 4 modules from the Diploma course leading to the award of a full Diploma. The entire course, including study periods for the Certificate and Diploma examinations can be completed in 12 months. By signing up for the integrated programme students can save over €1145 over the standalone or bridging courses.

Assessment and Examinations Award of the Certificate or Diploma will be on successful completion of a multiple choice final examination. The final examination will be set for one month after nominal completion of the final module. This examination will be conducted through a web interface and will require validation from your (training) manager or responsible person. Full details can be supplied on request. You will also be asked to complete self assessment questions throughout the course in order to monitor your progress.

ENHANCED TUTOR SUPPORT WITH OUR NEW VIRTUAL CAMPUS The Telecoms Academy Virtual Campus encompasses a virtual classroom and a Managed Learning System.

Virtual Classroom Enhance your learning with regular virtual classroom tutorial sessions. Each distance learning programme will include live online tutorials allowing you to consolidate your learning. Telecoms Academy’s new virtual classroom allows our Distance Learning students greater access to course tutors and fellow students alike. Enter the virtual classroom to experience a wide range of enhanced interactive learning tools: 䊳

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Course Dates Certificate in Mobile Communications: First module starts 18 January 2010.

Integrated Certificate – Diploma Programme: First module starts 18 January 2010.

Diploma in Mobile Communications: First module starts 25 January 2010.

We will then mail modules at regular intervals allowing you to set you own pace.

Diploma in 21st Century Communications: First module starts 8 March 2010.

Course Materials Material will be made available in hard copy at appropriate intervals. You will be expected to complete one module per month, over a total period of six months. Some course material will also be made available via our Managed Learning System.

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Train together with an instructor online and in real time Each tutorial will include trainer presentations, group discussions as well as question and answer sessions Have your questions answered instantly Network with other students

Managed Learning System The Managed Learning System has been developed in order to offer convenient and flexible access to resources such as course material, frequently asked questions, practice examinations and tutor support. Further information and access codes will be emailed to participants after enrolment. Please ensure that you provide a current email address on your application form to enable us to send you your access details without delay.

Course Tutors The Course Tutors are available during your studies to help with any problems or technical questions that you may have. Each programme will also be assigned a Course Director. Further details on how to make contact will be supplied in the course handbook which you will receive once you are enrolled on the course.

All enquiries and In-house training telephone: +44 (0)20 7017 4144

Email: [email protected]

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Early Bird and Group Discounts available

CERTIFICATE IN MOBILE COMMUNICATIONS

REGISTER BY 21 DECEMBER See page 8 for details

Nominally a 6 month course with an additional 4-6 weeks examination preparation and examination time required.

It is also suitable for use in a company-wide training scheme providing an excellent framework to increase employee’s knowledge, skills, and confidence.

Who will benefit?

Designed to give a broad picture of mobile communications, but allowing a degree of specialisation, the programme will provide an excellent grounding for job functions as diverse as Radio Engineer, Core Network Engineer/Switch Engineer, Billing Specialist, Integration Engineer, Roaming Specialist, Carrier Relations Manager, Applications Analyst, Radio Operations, Transmission Engineer, Sales/Marketing/Branding, Product Manager, Field Construction, Trainers and those in more general Managerial positions.

THE CERTIFICATE WILL BENEFIT those looking to consolidate and formalise their knowledge of Mobile Telecommunications, or those new to the industry.

The Core Modules • The following four modules are mandatory 1 The Mobile Market

2 Technology Principles

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Types of Network Services, & the User Perspective Regional Activity Competing & Complimentary Technologies Manufacturers Content Providers Industry Bodies Regulation

Telecommunication Principles Analogue and Digital Systems Signals and Coding Radio Systems The Cellular System Principles of Signalling & Control Making & Receiving Calls Circuit Switching Packet Switching

3 Mobile Infrastructure & Supporting Systems

4 Handsets, Services, Media & Content Distribution

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Requirements of a Cellular System GSM Explained GPRS Explained UMTS Explained Service Platforms Charging & Billing Connecting the Elements

Terminals – The Requirement Capabilities & Limitations Handset Architectures Content & Downloads Messaging Roaming & Interoperability Security Billing Aspects Use of Bluetooth

The Specialist Modules • Students must choose two of the following modules A Radio Systems • The GSM Air Interface Scheme • Adding GPRS • The W-CDMA & UMTS Air Interface • Radio Planning Aspects • Procedures • Radio in Context – The end-to-end Service • Bluetooth Radio System

B Core Network Systems • • • • • •

Fixed Telecommunication Principles Transmission Transport Switching An End-to-End Call The Packet Switched System

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D Marketing, Branding & Services

IP in the Core Network Signalling and Control Service Delivery Messaging Systems The IP Multimedia Subsystem Evolving the Core Network

• Setting Strategy & Direction • Measuring Performance – Net Adds, ARPU • Adding Value for the User • Accessing the Services • Increasing Revenue • Evaluating Customer Needs • Loyalty/Churn Issues • Establishing a Brand

C Business Processes • Telecommunication Operators Functions & Responsibilities • The Business Environment • The Basic Requirements • Processes & Procedure Flows • The TeleManagement Forum & the eTOM Model

E

• Billing Solutions: Post-paid & Prepaid • Systems – Architecture, Interfaces and Integration • Fraud Problems & prevention

F Network Implementation – Basics

• The Planning Process • Radio Components • Network Switching Subsystem Components • Transmission System Requirements Billing & Mediation • Remote Access Billing Requirements As part of our ongoing development process•this content of this programme is subject to change. Power Types of Mobile Billing • Environmental Issues The Billing Processes

• • • • Interconnect Billing, Roaming Agreements, & TAP

ALTERNATIVE COURSES Integrated Certificate – Diploma Programme

Diploma Bridging Course

Students who sign up to the Certificate programme intending to move on to the Diploma programme can now take advantage of Telecoms Academy’s fully integrated, Distance Learning programme. The programme incorporates a full Certificate course with an additional 4 modules from the Diploma course leading to the award of a full Diploma. This is nominally a 10 month course with an additional 4-6 weeks examination and preparation time required.

Students who have successfully completed the Certificate Programme may wish to continue studying with the Telecoms Academy and progress to the Diploma course. It is now possible to quickly obtain the Diploma by completing the Diploma Bridging Course, by studying 2 mandatory modules and choosing a further two from the list of optional modules. This is a 4 month course with an examination 1 month after studies have been completed. The successful student will be awarded the full Diploma on completion.

For either course you would take the two mandatory modules and choose two optional modules from below.

Mandatory Modules 1 Network Infrastructure and Operations 2 Commercial Aspects of Telecoms

Optional Modules Students must choose two:

A Business Processes in Telecoms B Advanced Radio C Advanced Core Network D Security & Fraud Prevention

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E OSS/BSS and Billing* F Marketing Branding & Services G Advanced IP *not to be taken if Billing & Mediation Module E was selected as part of your Certificate Specialist modules

Bridging Course Note: In addition to studying 4 modules the student will also receive an additional module, Network Technologies, containing invaluable reference material to assist with studies, this module will not be part of the final examination.

Booking line +44 (0)20 7017 5514 Email [email protected] Web www.telecomsacademy.com/dl

Early Bird and Group Discounts available

DIPLOMA IN MOBILE COMMUNICATIONS

REGISTER BY 28 DECEMBER See page 8 for details

Nominally a 6 month course with an additional 4-6 weeks examination preparation and examination time required.

Who will benefit? THE DIPLOMA WILL BENEFIT those looking to enhance their knowledge of Mobile Telecommunications in general, or to build on specific areas of expertise by broadening their experience and knowledge base, whilst looking at chosen specialist areas in detail.

It is also suitable for use as a more advanced course in a company-wide training scheme providing an excellent framework to build a strong team of competent individuals in all areas of company operation. This programme is designed to give a more detailed analysis of mobile communications, and through the modular structure, allows for a good degree of specialisation. The programme provides an excellent follow on to the Certificate programme, and for those employees with the required relevant experience, it provides an ideal framework for advanced study – bringing together a comprehensive array of topics in an integrated training package.

The Core Modules • The following four modules are mandatory 1 The Telecoms Market and Services

2 Network Technologies

• The Global Telecoms Market and its Dynamics • Market Analysis and Trends • Terminals – The Requirement • Capabilities & Limitations • Operating Systems • Analysis – Current Handsets • Services Defined • Content & Downloads • Messaging • Media Types • Roaming & Interoperability • Security • Billing Aspects

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The 3GSM Network Transmission Systems Transport & Switching Signalling & Control Billing Systems Operations & Maintenance Messaging Systems Voicemail Access to Content IN & CAMEL OSS & BSS IP Network Infrastructure Network Convergence

3 Network Infrastructure and Operations

4 Business Processes in Telecoms

• Coverage, Capacity, & Quality Defined • Licenses & Regulation • Key Performance Indicators • Radio Network Planning • Core Network Planning • IP Technology as a Transport System • An Integrated Core Network & the IP Multimedia Subsystem • Planning the Service Provision • Resilience & Redundancy • Billing Issues • Standard Interfaces • Security & Fraud

• The Business Environment • Telco Business Models for the 21st Century • The Telecoms Value Chain • The Operational Environment • The Basic Requirements – Operational & Administrative • Internal Organisation • Processes & Procedure Flows • Customer Care Facilities • Business Systems • Operational Systems • The Role & Scope of OSS & BSS • The TMF & eTOM

The Specialist Modules • Students must choose two of the following A Advanced Radio • Radio Spectrum & Propagation • FDMA, TDMA & CDMA • Cellular Principles & the C/I ratio • Path Loss & Cell Planning • Typical Cell Configurations • Cell Structure for W-CDMA • The Protocol Stacks Explained • Power Control Techniques • Handovers/Cell Reselections • Location Determination • Radio Planning Processes • The Layered Approach • Optimisation Techniques

B Advanced Core Network • Circuit Switched Domain • The MSC, HLR, VLR, GLR, AUC, EIR, & MLC in Detail • Messaging, & its Integration • The GPRS Core Network • IN & CAMEL • The move to All-IP Networks • Transmission & Transport Technologies – Ethernet, ATM, Frame Relay, PDH, SDH, Optical/DWDM, Token Ring • IP Technology Explained • QoS Mechanisms – ATM, MPLS, DiffServ, IntServ, RSVP • Voice Over IP

• The IP Multimedia Subsystem (IMS) & SIP • Streaming/Advanced Media • IPv4 to IPv6 – Dual IP Layers, Tunneling • Addressing issues

C Security and Fraud Prevention (TBC) • Security Considerations • Types of Network Attacks • Security & the Network Architecture • The Subscriber Identity Module • The Authentication Centre • Standard Authentication • Standard Encryption • Protecting Network Data • Service Misuse Repudiation • Commercial Confidentiality • IP & Security • Fraud & Fraud Prevention • Fraud & the Billing System • Voucher Management • Anti Fraud Systems & Platforms

D OSS/BSS and Billing Integration • OSS, BSS & Billing – An Overview • The TMF & eTOM • Current & Legacy OSS/ BSS Systems • Focus On OSS & BSS

• Integrating BSS & OSS • Billing Systems • Equipment Manufacturers & Areas of Expertise

E Marketing, Branding and Services • Setting Strategy & Direction • Measuring Performance • Segmenting the Market • Regional Issues • Handsets • Service Types • Adding Value for the User • Increasing Revenue • Evaluating Customer Needs • Loyalty/Churn Issues • Establishing a Brand • Marketing Campaigns

F Commercial Aspects of Telecoms • The Regulatory Environment • Technology Choices & Associated Licenses • Competition Issues • Standardisation • Industry Bodies • The GSM Association & IREG • Roaming Partners • Roaming Interoperability • Service Partners • Partner Branding • Mobile Virtual Network Operators • Interconnect, Billing, Security, APIs

G Advanced IP • IP Protocol Review – TCP/IP Protocol Suite – IP Addressing • IP Applications – FTP, HTML/XML, e-Mail • IP Security – AAA/RADIUS/DIAMETER – Virtual Private Networks – Encryption Systems • IP in Mobile Networks • IP Multimedia Subsystem – Services & Architecture • Voice over IP – Architecture, SIP & H.323 • Dimensioning a Multimedia IP Network – Factors Affecting Capacity – Dimensioning for QoS

As part of our ongoing development process this content of this programme is subject to change.

UNSURE OF WHICH ROUTE TO TAKE? ‘I would like to take the Certificate and intend to also take the Diploma’ SEE: Integrated Certificate – Diploma Programme and save €1145. ‘I have already taken the Certificate and would like to take the Diploma’ SEE: Diploma Bridging Course – save valuable time and over €1000 in fees.

COMPANY TRAINING SCHEMES? Tailoring either of these programmes is possible to meet your specific company needs, please call for details on +44 (0)20 7017 4144

All enquiries and In-house training telephone: +44 (0)20 7017 4144

Email: [email protected]

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DIPLOMA IN 21ST CENTURY TELECOMMUNICATIONS Who will benefit? THE COURSE WOULD BENEFIT those looking to enhance their knowledge of Next Generation Telecommunications in general; or to build on specific areas of expertise by broadening their experience and knowledge base, whilst looking at chosen specialist areas in detail. It is especially suitable for use as a more advanced course in a company-wide training scheme, providing an excellent framework to build a strong team of competent individuals in all areas of company

operation. It is equally suitable for individuals, and in either case, successful completion results in the award of the Informa Diploma in 21st Century Telecommunications. This programme is designed to give a thorough overview of the market and technology surrounding convergence, and through the modular structure, allows for a good degree of specialisation. It provides an ideal framework for advanced study – bringing together a comprehensive array of topics in an integrated training package.

Early Bird and Group Discounts available

The Core Modules • The following four modules are mandatory

REGISTER BY 8 FEBRUARY See page 8 for details

1 Changing Landscape

2 Services, Media and Terminals

• Review of Legacy Systems – Fixed Networks, Mobile Networks and the Internet • Industry Trends • Defining Convergence and Convergence Models • Case Study 1 – Fixed Network Operator • Case Study 2 – Mobile Network Operator • Case Study 3 – Broadband Supplier • The Impact of the Internet and the Web • Web 2.0 Trends and Influence • Converged Services • Fixed-Mobile Convergence (FMC) • Example FMC Services • The Triple-Play and Quad-Play Concepts • Business Models for Convergence • The Changing Role of the Regulator

• • • • •

Content and Media in the modern network The User Experience Service Delivery Platforms Messaging Services Digital Broadcasting

3 Enabling Technologies • • • • • • • • •

Review of Access Network Technologies Broadband Access Core Network Technologies Architectures for Converged Services Service Control and Delivery The IP Multimedia Subsystem Content Platforms and Content Delivery Internet Protocols for Converged Services Quality of Service (QoS) Issues

• QoS Mechanisms • End-to-End QoS • Billing Platforms

4 Business Models for Convergence • • • • • • • • •

Review of ‘Legacy’ Business Models Generating Revenue from Content Next Generation Business Models Converged Billing, Converged Services and Converged Networks The Network as a ‘Bit Pipe’ Triple-Play and Quad-Play Services Partnerships and Alliances Internet Business Models CAPEX and OPEX Considerations for Converged Networks

The Specialist Modules • Students must choose two of the following modules A Access Network Technologies • • • • • • • • • • • •

Access Network Requirements Wireline Access Technologies Digital Subscriber Line Fibre Distribution Cable Networks – Features and Capabilities Wireless Access Technologies 3GPP Networks 3GPP2 Networks Wireless LANs and the IEEE802.11 Standards Wireless MANs Short-Range Wireless Technologies Access Network Architectures for Converged Service Delivery • Authentication, Authorisation and Accounting

B Core Network Technologies • Legacy Network Architectures • Network Evolution • Service Control and Delivery in Legacy Networks • The Next Generation Network • Transmission and Transport Technologies – Ethernet, ATM, Frame Relay, PDH, SDH, Optical/DWDM, Token Ring • The move to All-IP Networks • IP Technology Explained • QoS Mechanisms – ATM, MPLS, DiffServ, IntServ, RSVP • MPLS Layer 2 and Layer 3 VPNs • Voice Over IP • Softswitch Principles, the Media Gateway, Signalling and SIGTRAN

• The IP Multimedia Subsystem (IMS) and SIP • Streaming/Advanced Media Support • Making the Transition from IPv4 to IPv6 – Dual IP Layers, Tunneling • Addressing and the use of E.164 numbering scheme – ENUM Protocol • Migration Strategies for Operators

C Converged Service Delivery • • • • • • • • • •

Telecommunication Service Delivery Open Service Access and Parlay Parlay X and Web Services The IP Multimedia Subsystem IMS Architecture IMS Service Control IMS Protocols and Procedures 3GPP/3GPP2 IMS Implementation IMS in Fixed Networks QoS Requirements and Control

D Digital Television and IPTV • • • • • • • •

The Technical Requirements of Television Digital Television Principles Digital Broadcasting Standards Digital Television Delivery DTV Receivers Internet Protocol TV (IPTV) IPTV Global Trends IPTV Services and Service Providers

E Billing and Support for Converged Services • • • • • • • • • • • • • •

Legacy Billing Models and Platforms Billing Requirements for Converged Services The Billing Cycle Platforms for Converged Billing Platform Architecture The Role of Mediation and Rating in Convergence Customer Care Facilities Business Systems Operational Systems Operations and Maintenance The Role and Scope of OSS & BSS The TMF and eTOM Current and Legacy OSS/BSS Systems NGOSS Explained

F Marketing, Branding and Positioning • • • • • • • • • • • • •

Setting Strategy and Direction Measuring Performance – Net Adds, ARPU Segmenting the Market Regional Issues Terminals Service Types Adding Value for the User Accessing the Services Increasing Revenue Evaluating Customer Needs Loyalty/Churn Issues Establishing a Brand Marketing Campaigns – Examples

* Please note course content is subject to change and modification

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Booking line +44 (0)20 7017 5514 Email [email protected] Web www.telecomsacademy.com/dl

1 Changing Landscape

• • • • • • • •

• Review of Legacy Systems – Fixed Networks, Mobile Networks and the Internet • Industry Trends • Defining Convergence and Convergence Models • Case Study 1 – Fixed Network Operator • Case Study 2 – Mobile Network Operator • Case Study 3 – Broadband Supplier

• • • • •

The Impact of the Internet and the Web Web 2.0 Trends and Influence Converged Services Fixed-Mobile Convergence (FMC) Example FMC Services The Triple-Play and Quad-Play Concepts Business Models for Convergence The Changing Role of the Regulator

Content and Media in the modern network The User Experience Service Delivery Platforms Messaging Services Digital Broadcasting

3 Enabling Technologies • Review of Access Network Technologies • Broadband Access • Core Network Technologies

2 Services, Media and Terminals

Telecoms Academy delegates say:

EARLY BIRD DISCOUNTS

“An excellent course. A ‘must-have’ course for any executive of a telecoms organisation.” SE, Nigerian Communications Commission “…[it was a] challenging, eye opening experience which has helped me acquire a good grasp of how telecoms A to Z works.” HH, Cell C (Pty) Ltd, South Africa “I would unreservedly recommend the Telecoms Academy.”

TL, Microsoft

“The course provided meaningful insights about industry, technology and future development.” RS, Ernst & Young “…It’s very important for everybody interested in telecoms.” MA, Saudi Telecoms Company

“It has really broadened my knowledge of current technologies used in the mobile telecoms industry.” IAS, M-Tel “Very challenging and exciting.”

Certificate in Mobile Communications SAVE €250 Diploma in Mobile Communications SAVE €250 Integrated Certificate – Diploma Programme SAVE €370 Diploma Bridging Course SAVE €140 Diploma in 21st Century Telecommunications SAVE €250

GROUP DISCOUNTS A 25% discount applies when four or more delegates book from the same company.

IAS, M-Tel

“…I really learned a lot that will really benefit me as I now can confidently participate in discussions outside my area of operations.” SK,MTC, Namibia

For full details see page 8.

NEW! STARTS 15 FEBRUARY 2010 A new distance learning Diploma from Telecoms Academy:

THE DIPLOMA IN LTE AND ADVANCED COMMUNICATIONS The next major development in mobile networks, will for many, be represented by the technology Long Term Evolution (LTE). LTE will present new commercial and technological challenges for vendors, operators, regulators and service providers. Informa Telecoms Academy has added a new course to its successful series of Distance Learning programmes, The Diploma in LTE and Advanced Communications is a six month programme which covers all aspects of LTE, from the services it can deliver to the details of network planning. This programme would suit anyone in the telecommunications industry who requires a detailed understanding of the LTE concept, the challenges in its deployment and an insight into the current market position. The programme consists of four mandatory modules and two elective optional modules:

Mandatory modules:

Optional modules:

• • • •

• • • • • •

Introduction to LTE and 4G Wireless The LTE Air Interface Services and Applications for LTE The LTE Core Network (Evolved Packet Core)

LTE Radio Network Planning IP-based Core Network Dimensioning Service Delivery and the IMS Traffic Engineering, QoS and MPLS in IP Networks Operating Effectively Marketing Next Generation Services

• WiMAX and other non-3GPP Access Technologies

For more information please visit: www.schooloflte.com

All enquiries and In-house training telephone: +44 (0)20 7017 4144

Email: [email protected]

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COURSE FEES AND ADMINISTRATION Course Fees Payment is required before the start date of the course or within 30 days of receipt of your invoice, whichever is sooner. Informa Telecoms Academy regrets that course materials may not be released until payment is received. For students studying for the: • Certificate in Mobile Communications the fee is €2345 plus 17.5%VAT. • Diploma in Mobile Communications the fee is €2345 plus 17.5%VAT. • Integrated Certificate – Diploma Programme the fee is €3545 plus 17.5%VAT

UP SAV TO E 25 % (Save €1145 if intending to study both Certificate and Diploma programmes) • Diploma Bridging Course the fee is €1335 plus 17.5%VAT (If you already gained the Certificate in Mobile Communications save €1010 by taking the Diploma Bridge Course to obtain the Diploma in Mobile Communications) • Diploma in 21st Century Telecommunications the fee is €2345 plus 17.5%VAT. This covers the course materials, coursework marking, feedback, tutorial support, examination and issuing of the award.

EARLY BIRD AND GROUP DISCOUNTS EARLY BIRD DISCOUNTS

Register by

Early Bird Price

SAVE!

Certificate in Mobile Communications

21 December

€[email protected]%

€250

Diploma in Mobile Communications

28 December

€[email protected]%

€250

Integrated Certificate – Diploma Programme

21 December

€[email protected]%

€370

Diploma Bridging Course

28 December

€[email protected]%

€140

Diploma in 21st Century Telecommunications

8 February

€[email protected]%

€250

GROUP DISCOUNTS A 25% discount applies when four or more delegates book from the same company. Please Note: Bookings must be made at the same time for all delegates on the same course only. The VAT rate is subject to change and may differ from the advertised rate, the amount you are charged will be determined when your invoice is raised.

Administration For matters relating to enrolment, payment, fees and change of enrolment details, etc contact Informa Telecoms Academy on: tel: +44 (0)20 7017 4144; fax: +44 (0)20 7017 5657 or email: [email protected]. All other contact details will be supplied on registration.

Studying Time of the Modules • The amount of time spent studying will depend on your knowledge, experience and whether English is your first language. As a guide you should aim to spend 20 hours of private study completing each module. • The nature of a distance learning programme requires students to adopt a disciplined and independent approach to their studies. In order

to study independently you will require good time management skills and self motivation.

Please send a copy of your transaction receipt and invoice number to the organiser on payment, fax: +44 (0)20 7017 5657 and ask your bank to include the Reference: I2A5A, I2A58, I2A5B or I2A5C as applicable and the participant’s surname in the transfer instructions. For further information on payment details visit: www.payments.informa.com or call: +44 (0)20 7017 5514 Credit Card Include number; card type; CVV number (the three digit number on the back of the credit card (front of American Express)), issue and expiry dates, and the card billing address and Reference: I2A5A, I2A58, I2A5B or I2A5C as applicable and student’s surname.

THE SMALL PRINT CANCELLATION POLICY TERMS

• Applicants for whom English is not their first language, may be asked to provide evidence of having attained a level of both written and oral English that is adequate to meet the demands of the course.

Virtual Classroom Sessions To take part in the regular virtual classroom sessions you will need access to a suitable PC with multimedia capabilities and an internet connection.

Application Deadlines • 18 JANUARY 2010 CERTIFICATE IN MOBILE COMMUNICATIONS Must be received by 4 January 2010.

The Course Director will consider each application. Applicants will be notified as to whether their application has been accepted.

Bank Transfer (excl. US$ & HK$) NatWest Bank, Colchester, Essex, UK. Sort Code: 60-06-06, Account number: 01825550, Account Name: Informa UK Ltd, Swift Address: NWBKGB2112B. Reference: I2A5A, I2A58, I2A5B or I2A5C as applicable.

• The course is to be conducted entirely in English both written and oral.

Complete the application form attached to this brochure and send it to:

OR fax it to: +44 (0)20 7017 5657

Cheque/IMO Made payable to Informa UK Ltd.

Language of the Course

How to Join the Course Administration Informa Telecoms Academy 37-41 Mortimer Street London W1T 3JH UK

PAYMENT METHODS

• 25 JANUARY 2010 DIPLOMA IN MOBILE COMMUNICATIONS Must be received by 11 January 2010. • 18 JANUARY 2010 INTEGRATED CERTIFICATE – DIPLOMA PROGRAMME Must be received by 4 January 2010. • 25 JANUARY 2010 DIPLOMA BRIDGING COURSE Must be received by 11 January 2010. • 8 MARCH 2010 DIPLOMA IN 21ST CENTURY TELECOMMUNICATIONS Must be received by 22 February 2010.

For cancellations received up to 10 working days before the start of the course there is a €215 administration charge. For cancellations received after 4 January 2010 for the Certificate, 11 January 2010 for the Diploma and 22 February 2010 for the Diploma in 21st Century Telecommunications the full course fees will be incurred. Cancellations will not be actioned until written notification has been received.

DISCLAIMERS The courses will take place subject to reaching a satisfactory intake to the course. It may be necessary for reasons beyond the control of the organisers to alter the line-up of tutors or course content, however, every effort will be made to adhere to the published syllabus.

DATA PROTECTION The personal information provided by you, will be held on a database and may be shared with companies in the Informa Group in the UK and internationally. Sometimes your details may be made available to external companies for marketing purposes. If you do not wish your details to be used for this purpose please write to the Database Manager, Informa UK Ltd, 29 Bressenden Place, London SW1E 5DR, UK. Tel: +44 (0)20 7017 4555 Fax: +44 (0)20 7017 4743 Email: [email protected] Informa UK Ltd Registered in England and Wales No (GB) 1072954, Registered office: 37-41 Mortimer Street, London W1T 3JH VAT Registered No. (GB) 365 462636 Registered in England No. (GB) 2389898.

Booking line +44 (0)20 7017 5514 Email [email protected] Web www.telecomsacademy.com/dl

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APPLICATION FORM FOR ENROLMENT THIS FORM TO BE RETURNED TO: Informa Telecoms Academy Mortimer House, 37-41 Mortimer Street London W1T 3JH, UK Fax: +44 (0)20 7017 5657

Certificate In Mobile Communications Distance Learning Course I2A5A – Starts 18 January 2010

Diploma In Mobile Communications

CLOSING DATES: Certificate in Mobile Communications applications: 4 January 2010

Distance Learning Course I2A58 – Starts 25 January 2010

Bridging Course Option Distance Learning Course – Starts 25 January 2010 I have completed the Certificate in Mobile Communications and wish to take the Bridging Course Option for the Diploma in Mobile Communications.

Integrated Certificate – Diploma Programme

Diploma in Mobile Communications applications: 11 January 2010 Diploma in 21st Century Telecommunications: 22 February 2010

Distance Learning Course I2A5B – Starts 18 January 2010

Please either TYPE this form or complete in BLOCK LETTERS

Diploma In 21st Century Telecommunications Distance Learning Course I2A5C – Starts 8 March 2010 1. PERSONAL DETAILS

5. FINANCE

Surname/Family Name: __________________________________________

Note: Fees are due by the start of the course or on receipt of your invoice – whichever is soonest. Tick box(es) as appropriate. I am taking: The full Certificate in Mobile Communications option: Fees due €2345 (plus 17.5%VAT).

Forename: ______________________________________________________ Title: Mr/Mrs/Ms/Dr: _____Sex (M/F): _____ Nationality: _____________ Country of permanent residence: __________________________________

The full Diploma in Mobile Communications option: Fees due €2345 (plus 17.5%VAT).

2. MAILING ADDRESS FOR MODULES

The Diploma Bridging Course: Fees due €1335 (plus 17.5%VAT).

Course modules and other materials should be sent for the attention of:

The Integrated Certificate – Diploma Programme: Fees due €3545 (plus 17.5%VAT).

_________________________________________________________________ Course Modules and other Materials should be sent to the following address: Building No.: ________ Street Name: _______________________________ City/Town: ______________________________________________________ Country: _______________________ Postcode/Zip: ____________________ Telephone Number: ______________________________________________ Email Address: ___________________________________________________ •

Please provide a current, private email address to ensure your website username and password are sent to you without delay.

•

If you experience problems with standard postage please let us know as soon as possible so we can make alternative arrangements.

3. APPROVING MANAGER Please provide the name and contact details of your Approving Manager: Name:_________________________________ Job Title:_________________

The full Diploma in 21st Century Telecommunications option: Fees due €2345 (plus 17.5%VAT). I am booking 6 weeks before the start date, please apply the 10% discount to my booking. Please tick box indicating your method of payment: Credit Card Bank Transfer

6. THE PAYMENT OPTIONS Please charge my credit card Card no: Expiry Date: Cardholder’s Name: CVV no ______ (3 digit number on the back of the credit card (front of American Express) Signature: ____________________________________________ _ Date: _ _ / _ _ Card Billing Address

Telephone Number: ______________________________________________ Email Address: ___________________________________________________

4. BILLING ADDRESS Who do you wish the invoice for your course fees to be sent to (if not to the same address as above)? Invoice should be sent for the attention of: _________________________________________________________________ At the following address: Building No.: ________ Street Name: _______________________________ City/Town: ______________________________________________________ Country: _______________________ Postcode/Zip:____________________ Telephone Number: ______________________________________________ Email Address: ___________________________________________________

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Contact Tel No for Cardholder

Student’s Surname: _________________________________________________ Enclosed is a cheque made payable to Informa UK Ltd Ref: I2A5A, I2A58, I2A5B or I2A5C as applicable & student’s surname For payment by bank transfer (excl. US$ or HK$): Informa UK Ltd, Account 01825550, NatWest Bank, Colchester, Essex, UK Sort Code: 60-06-06, SWIFT Address: NWBKGB2112B. Please send a copy of your transaction receipt and invoice number to the organiser on payment: fax: +44 (0)20 7017 5657 and ask your bank to include the reference: I2A5A, I2A58, I2A5B or I2A5C as applicable and Student’s Surname as applicable and the participant’s surname in the transfer instructions.

FOR FURTHER INFORMATION ON PAYMENT DETAILS VISIT: www.payments.informa.com or call +44 (0)20 7017 5514

All enquiries and In-house training telephone: +44 (0)20 7017 4144

Email: [email protected]

7. MY CHOICE OF SPECIALIST MODULES (TICK TWO) CERTIFICATE IN MOBILE COMMUNICATIONS Tick two □ A. Radio Systems □ B. Core Network Systems □ C. Business Processes □ D. Marketing, Branding

□ E.Billing and Mediation □ F. Network Implementation –

PRIORITY CODE PLEASE QUOTE THIS CODE WHEN BOOKING

Basics

and Services DIPLOMA IN MOBILE COMMUNICATIONS Tick two □ A. Advanced Radio □ B. Advanced Core Network □ C. Security and Fraud

Prevention □ D. OSS/BSS and Billing

□ E. Marketing, Branding and

Services □ F. Commercial Aspects of Telecoms □ G. Advanced IP

Integration DIPLOMA BRIDGING/INTEGRATED CERT – DIPLOMA Tick two □ A. Business Processes in

Telecoms □ B. Advanced Radio □ C. Advanced Core Network □ D. Security & Fraud Prevention

□ E. OSS/BSS & Billing* □ F. Marketing Branding

& Services □ G. Advanced IP

Certificate in Mobile Communications by Distance COURSE CODE: I2A5A Learning • 18 January 2010 Diploma in Mobile Communications by Distance COURSE CODE: I2A58 Learning • 25 January 2010 Integrated Certificate – Diploma Programme COURSE CODE: I2A5B 18 January 2010 Diploma in 21st Century Telecommunications by Distance Learning • 8 March 2010 COURSE CODE: I2A5C

DIPLOMA IN 21ST CENTURY TELECOMMUNICATIONS Tick two □ A. Access Network Technologies □ F. Marketing, Branding & Positioning □ B. Core Network Technologies □ G.Security □ C. Converged Service Delivery □ D. Digital Television and IPTV □ E. Billing and Support for

□ H.Operating Effectively

Converged Services I give permission for my details to be included on a contact list to be distributed to other participants on the course.

11. PROFESSIONAL QUALIFICATIONS Please give details of any professional qualifications and name of professional body: _________________________________________________________________ _________________________________________________________________

12. LANGUAGES SPOKEN Mother tongue: __________________________________________________

8. EMPLOYMENT DETAILS Present company/employer (name): _______________________________ Your position:____________________________________________________ Work address of present company/employer: Building No.: ________ Street Name: _______________________________

If English is not your mother tongue, please give details of any English language courses (eg: IELTS, TOEFL) that you have taken or details of how long you have been speaking English. _________________________________________________________________ _________________________________________________________________

City/Town: ______________________________________________________

13. REFERENCES

Country: _______________________ Postcode/Zip:____________________

In the event a reference may be needed to support your enrolment, please give the name and address of one referee and his/her position:

Employed since: _________________________________________________ Work Telephone Number: ________________________________________ Work Fax Number: _______________________________________________ Email Address: ___________________________________________________

9. EDUCATION You may be asked to provide copies of all relevant certificates and qualifications Examinations passed and examinations taken for which results are not yet known: _________________________________________________________________

_________________________________________________________________ _________________________________________________________________ If you are being sponsored by your company, please provide the name of your training manager or person responsible for training: _________________________________________________________________

14. INVIGILATOR (THIS IS MANDATORY) Please provide the name and contact details of the training manager/ manager acting as your validating examiner. _________________________________________________________________ _________________________________________________________________

_________________________________________________________________ Examining Body:_________________________________________________ Year: ____________________________________________________________ Levels: __________________________________________________________ Subject Grade: ___________________________________________________

10. INDUSTRY EXPERIENCE Please enter here details of industrial and professional experience including employing organisations and positions held (or attach a résumé). _________________________________________________________________

15. SPECIAL NEEDS Please tick the box provided if you have a physical or sensory handicap which might in some way affect your studies or may require specialist facilities or treatment.

16. DECLARATION I have read and understood the conditions outlined on the Course Structure and Administration pages and agree to adhere to them. I confirm that the statements made by me on this form are correct: Signed __________________________________________________________ Dated ___________________________________________________________

Booking line +44 (0)20 7017 5514 Email [email protected] Web www.telecomsacademy.com/dl

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