Dinesh - Cv

Dinesh WZ-59C, Vill. Kesho Pur, Vikas Puri, New Delhi- 110018, India 011-32633631, 093129-05866 [email protected]

OBJECTIVE PROFILE

Seeking a position to utilize my skills and abilities in the industry that offers professional growth, job satisfaction and learning while being resourceful, innovative and flexible.  

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A dynamic professional with over 4 years of experience in Operation Management. Holds the distinction of leading and managing the operations team and contributed to the growth of the organization. An effective communicator with excellent relationship building and interpersonal skills backed strong analytical, problem solving and organizational abilities. Ability to support and sustain a positive work environment that encourages team performance with strong communication and relationship management skills. Goal-oriented individual with strong leadership capabilities.

EMPLOYMENT

GENPACT (formally GECIS) – Gurgaon, India Process Developer (Operations)

5/2006-Present

GENPACT provides a wide range of services, including Finance & Accounting, Collections and Customer Services, Insurance, Supply Chain and Procurement, Analytics, Enterprises Application, IT Infrastructures and Management. It has 26 Operation Centers on 10 countries with more than 30,000 skilled professionals. It has global operation centers in India, Asia, Europe and America. Responsibilities : Maintaining daily reports, attendance sheet, EOD reports and MIS reporting Ensuring all works related to Client’s SLAs are taken care well within the stipulated time. Preparation of the Dashboards weekly reports of the process. SOPs maintains and proving necessary training on various tools, policies & procedures to the team. Interaction with the client via Emails and conference calls for the process needs and activities. Awards & Recognitions Partnership Award - Presented by Business Head, Wachovia Bank (Client) for exemplary performance and significant contribution to business. Stay The Course Award – Presented to team for exceeding SLA since the inception of the process. Bronze Awards – implementing lean ideas and other process improvement ideas from business leader & extra Millers performance during high volume months and for being significant contributor in winning success. Star of the week Award – Presented by Process Owner and AVP for exceeding customer expectation. M/s Vishal Madan & Co., Janak Puri, New Delhi Assistant (Accounts & Audits)

5/2005-4/2006

M/s Vishal Madan & Co. is a Chartered Accountancy firm serving from 3 different locations all over India. It provides a range of accountancy and booking keeping services like Book Keeping, Taxation Solutions, Project Reports, Efficiency Management and Audit Services to various corporate, Housing Societies, Export Houses and Retail Firms etc.

Responsibilities: Conducted audit work of Bank Branches, Financial Institutions etc. Book Keeping, Preparation of Tax Returns etc. Working on Tally 7.2. INTIATIVES & TRAININGS

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EDUCATION

Training Module –An online training module for new joiner. Devised Scanning Database for the entire LoB for the Business While working with Wachovia Bank, automated few reports and still working on some other areas of digitization. Key member of Black Belt project ’Seat Utilization’ Completed two lean projects ‘Calculation Automation & Query Database’. Fundamentals of Business Analysis, Lean Trainings, Inside Financial Services Sarbanes Oxley Act (SOX Act), Account Reconciliations, Fundaments of Accounts, Banking 1-o-1 and various business trainings.

Executive MBA (EPGM) 2007-2008  Indian Institute of Management (IIM C) – Kolkata, India

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Major Subjects : Business Environment, Economics for Business, Behavioral Issues in Organizations, Basics of Accounting & Finance, Operations Management, Marketing, Services Management, Strategic Management Fundamentals, Managing Human Resources

B.Com (H)

2002-2005 Sri Ram College of Commerce (Delhi University) - Delhi, India Major subjects: Economics, Accounts, Financial Management, Tax and Law

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AISSCE (Class XIIth) 2001-2002  Govt. Pratibha Vikas Vidyalaya (C.B.S.E.)- Delhi, India  Major subjects: Commerce, Accounts, Economics, Mathematics and English. PROFESSIONAL QUALIFICATION

RECOGNITIONS

Diploma in Financial Executive 2005-2006  Institute of Computers & Finance executive (ICFe) – Delhi, India  Computer Skills: MS-Office XP, Computerized Accounting (Tally 7.2, Busy, Visual Pay).  Accounting Skills: Advanced practical Accounts, Taxation, Central Excise, R.O.C., Export- Import Policy. National Level – Played for Delhi State in First All India Junior Invitational Baseball Tournament in May’2001. State Level – Played in Inter – Zonal Softball Tournament in 2000 and 2001. Certificate of Merit – Govt. Pratibha Vikas Vidyalaya – Recognized by School for proficiency in Games and Sports.

PERSONAL DETAILS Father’s Name Father’s Occupation Date of Birth Martial Status

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Interests Language Known

: Listening to music, learning new things and working on computer. : English & Hindi

(Dinesh Kumar)

Mr. Sher Bahadur Supervisor (Working in a Job Workshop) 15th Aug. 1984 Single