Deepak - Only Into It.docx

Deepak Vitta Mobile: +91-8160916268 Email: [email protected] Linkedin: http://in.linkedin.com/in/deepakvitta Summary:  A result oriented professional with around 13 years of experience in Recruitment industry.  Working experience of over 5 years for Domestic and APAC market in IT / Analytics / Telecom / Automotive recruitment and over 7 years into US Staffing.  Proficiency in leading and managing different departments of Recruitment organization like Delivery, Vendor Management, Channel Sales, Business Operations, Training, CoE, etc.  Experience of working for different countries like Malaysia, Singapore, Vietnam, Hong Kong, Philippines, (APAC) etc.  Attended Dale Carnegie Training for “Strength Based Leadership Strategies for New Managers” from Collabera.  Experience working on a large global initiative for tie-ups (bidding of new clients) for clients like IBM in in different geographies like Philippines, Vietnam, Malaysia, Singapore, etc.  Planning/identifying requirements/needs for internal hiring in consultation with heads of different functional & operational areas; coordinating Walk In-Interviews.  Power MS Excel user, expert in MIS and Analytical reporting.  Experience of handling team of 22 Recruiters  Business Operations experience working with a team of 160+ resources scattered in multiple offshore centres including Onsite. Domains Experience: IT | Analytics | BFSI | Consulting | MSP | Retail | Telecom | Healthcare | Medical Equipment | Captives | Product Based | Social Media | BPO | Bulk Hiring Professional Experience: Apidel Technologies Business Operations Manager – Recruitments

Nov 2017 – Till Date

Clients: CITI Bank (GDM – Analytics / GDC – BPO (Bulk) / GGN – Investment Banking / MUM – Functional / ETS Technologies), Renault Nissan (Automotive), Nissan India (Branch Ops), Allstate (BFSI – Insurance), Principle (Analytics), Smith & Nephew (Medical Equipment), Walmart (Retail) Responsibilities:  Heading entire Domestic Operations in recruitments domain  Revamped entire teams, structures, hierarchy, reporting, processes, matrixes, quality measures, etc.  Responsible for complete change management to bring domestic business into profitability.  Responsible for stakeholder level interactions, reporting and approvals.  Responsible for financial year planning of targets, expenditures, revenue, etc.  Responsible to maintain Top and Bottom Line integrities.  Responsible to shift focus from Perm hiring to CTH revenue for recurring business and setup entire process of CTH teams.  Managing Delivery (Recruitment), Account Management, Analytics, Invoicing, Collections operations for entire domestic process across all the clients.  Achieved exceptional growth for performance / revenue in 6 months.  Increased productivity by 68% in just 1 quarter by quality measures. Xoriant Technologies Lead Business Operations – Recruitment

April 2017 – Nov 2017

Clients: Facebook (Social Media), Hitachi (Product Based), CITI Bank (BFSI), Diebold (Consulting), Goldman Sachs (BFSI), JPMC (BFSI) Responsibilities:

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Heading CoE (Center of Excellence) Dept. at Xoriant. CoE consist of Training, Reporting, New Initiatives, Resource Management, Performance Management, Head Count Management, Redeployment, Process Designing and Implementation Etc. Successfully designed and implemented processes for Redeployment, Training, Performance Management, and Resource Management. Re-designed new training modules to impart effective training for new employees. Effectively automated reporting process / systems / matrix to reduce efforts and time for precise reporting and data. Involved in decision making with management for required changes in company. Handling E2E Change Management in company as POC for process changes. SPOC for Resource Management, in terms of assigning, re-assigning resources, internal escalations, Performance Management, etc. Managing MIS Reports at overall business perspective. Responsible for designing and implementing new initiatives, departments, processes required in company.

Lancesoft India Pvt. Ltd. Domestic Delivery Manager

Nov 2016 – April 2017

Clients: Intel (Product Based), Qualcomm (Product Based), HCL (Consulting), ATOS (Consulting), ZeroChaos (MSP), FIS Global (BSFI), ExperisIT (Consulting) Responsibilities:  Joined as the 1st member of Lancesoft Baroda Branch Domestic Team  Responsible to recruit and setup the recruitment team for Baroda Domestic Operations  Responsible for structuring recruitment processes / systems / communication methods etc. in Baroda Branch  Design / define overall recruitment life cycle from scratch and shape it into a self-sustaining model.  Design / Define Baroda Branch Hierarchy, Targets, KRAs, etc.  Mentor / train the new team members of the team and educate them about the structure.  Managing entire Baroda Branch domestic operations. Apidel Technologies Recruitment / Resource Manager

April 2015 – Oct 2016

Clients: CenturyLink (Telecom / Analytics), Fujitsu (Consulting), Bristlecone (Consulting), Manthan (Analytics), Tredence (Analytics), HCL (Consulting), IBM (BPO), BNP Paribas (BFSI), EXL (BFSI), LnT (Mechanical Consulting), etc. Responsibilities:  Oversee the daily recruiting and sourcing initiatives of 15 Recruiters / 2 Team Leads.  Build key network relationships with both internal and external stakeholders  Increased overall company revenue by 48% in less than a year, and increased team strength by 70%.  Increased quality of profiles by 23% by implementing required changes in overall processes.  Decreased TAT by 19% in just 2 quarters by identifying mentoring / training needs in the team.  Executed a recruitment strategy pertaining to Domestic Market to increase team productivity  Utilized social media to supplement word of mouth recruitment efforts in all markets  Partnered with VP / Director to lead staffing activities in managing recruitment needs.  Representing the Company in various Business occasions. (Campus Hiring, Client meets, etc.)  Acted as mentor to teams on recruitment processes & developing strategic solutions.  Assist functional heads in creating Specific, Measurable, Achievable, and Realistic & Time bound goals. Coordinate with them for Quarterly, Midyear & Annual Review  Manage Talent Acquisition activities of internal experienced & fresher employees  Played an active role on work force planning & succession/people planning.  Efficiently designed employee rewards & recognition program across domestic process. Collabera Technologies (Baroda, Gujarat) Channel Sales Executive (Channel / Vendor Management)

April 2013 – Jan 2015

Clients: IBM (Product Based) Processed handled:  Vendor Management  Pass Through Process Management Responsibilities:  Sourcing the Vendors through Linkedin, references, other social / professional networking media.  Performing the Technical Evaluation of Vendor to check the capabilities of Supplier.  Negotiating contract terms (payment terms, insurance requirements, warranty clauses, etc.)  Sharing regular requirements with vendors follow up with them for getting submissions, screen profiles for required skill, technical, process, domain, experience, etc.  Submit profile, with recruitment team and get the submission done at client end.  Keep a periodic health check on vendor responses, relations, quality, etc.; by arranging regular conference calls.  Retain non-responding vendor, understand their concerns, queries and address them in best possible manner.  Contact candidate, vendor, and sales team on receiving new passthru inquiry.  Understand the type of transaction, category, process (Passthru, Payrolling, or Special Case) needs to be followed.  Discuss rates, terms, availability, alignment details with vendor, candidate and share it with sales to get the confirmation from client to initiate the on-boarding process.  Manage all the transactions of the candidate since the time he joined till he leaves the company, (I-9 updating, wage verification proof, any issues, concerns from candidate, vendor, client teams) eTeam Inc. (Ahmadabad, Gujarat) Team Leader - Recruitment

November 2012 – March 2013

Clients: Northwest Airlines (Aviation), PJM Interconnections (Government), NASDAQ OMX (Broking) Responsibilities:  POC for 3 different accounts Northwest Airlines, PJM Interconnections, and NASDAQ OMX.  Currently working as a Team Lead leading a team of 7 members.  Analyze position requirements and responsibilities, and identify other needs within the client’s organization  Develop a plan for identifying needed resources including posting, sourcing, screening and other recruitment activities.  Thoroughly screen candidates prior to client submissions  Responsible for vendor management system (VMS) operations. IMS People (Ahmadabad, Gujarat) Team Manager - Recruitment

February 2012 – July 2012

Clients: eBay (Retail), Nike (Retail) Responsibilities:  Responsible for handling complete deliverable as a POC for delivery, resource management, client interactions.  Handling a team of 8 technical recruiters focusing on 2 different accounts.  Holding complete responsibility of open requirements in both the verticals and all levels under the Delivery Unit.  Responsible for making sure that paper work is completed by the candidates before they join.  Involved in developing and implementing new processes to reduce TAT and increase headcounts.  Initiated Pro-active hiring through new methods/strategies to fulfill customer requirements  Build strong long-term client and contractor relationships by providing excellent customer service.  Meet established hiring targets and maintains compliance with established reporting structure.  Performance Management, Preparing the Key Result Area  Encouraging self-development of employees Collabera Technologies (Baroda, Gujarat) Team Leader - Recruitment

June 2009 – Sept 2011

Clients: Accenture (Consulting), Dell (Product Based), JPMC (BFSI), Verizon (Telecom), Amdocs (Telecom), IBM India, IBM Philippines, IBM Malaysia, IBM Singapore (Product Based), AMEX (BFSI) (Outsourced projects) Processed handled:  Domestic Operations – Recruitment  Global Operations: APAC – Recruitment  Offshore Development Center – Recruitment Responsibilities:  Responsible for handling complete deliverable for assigned clients as a SPOC.  Supervising 6 technical recruiters in the recruitment area.  Handled complete recruitment life cycle across different verticals and all levels under the Delivery Unit.  Working closely with the sales team to carter requirements and updates from the client.  Involved in developing and implementing new processes to reduce TAT and increase headcounts.  Driving niche skill requirements with handling strategic staffing and Senior Management responsibilities  Part of the Global Initiative for developing relations with IBM in APAC Region.  Responsible for understanding of resources availability in the local and nearby areas of the client in APAC.  Responsible for preparing detailed process of providing landed resources to client in APAC Region.  Responsible for identifying local vendors / suppliers for providing support in fulfilling local needs of the client in APAC.  Decision maker to arrange the VOIP/DID lines for APAC to have smooth and cost effective mode of communication.  Responsible to maintain the top line/bottom line as per the instructions of the stakeholders.  Completing RFIs (Requisitions for Information) generated by the sales team from the clients for ODC.  Responsible for providing market analyses on the rates, availability, lead time, etc. for the RFIs  Responsible for fulfilling the needs of the RFPs (Requisitions for Proposal). Infinite Solutions (Baroda, Gujarat) Sr. Technical Recruiter/ Team Lead

December 2007 – June 2009

Clients: HP (Product Based), EDS (Consulting), IBM (Product Based) Responsibilities:  Worked as a Team Lead handling a team of 3 members.  Analyze position requirements and responsibilities, and identify other needs within the client’s organization  Proactively build database of relevant talent  Experience conducting technical telephonic interviews.  Responsible for new hire rate / salary negotiations  Responsible for vendor management system (VMS) operations. I-Link Software Pvt. Ltd. (Taj Technologies - Bangalore, Karnataka) Sr. Technical Recruiter

June 2007 – November 2007

Clients: Target Corporation (Retail), Mayo Hospital (Healthcare), Medtronic (Medical device Manufacturing) Responsibilities:  To cater to the recruitment needs of clients in US.  Searching for candidates suitable to the requirements of clients.  Check their compatibility and willingness to work  Contact them and judge them  Negotiate with them for their rates, etc.  Facilitate their contact with the client  Set things right so that the consultant gets placed.  Responsible for vendor management system (VMS) operations. Rishi InfoTech Pvt. Ltd. (Baroda, Gujarat)

March 2006 – May 2007

Technical Recruiter Clients: ZeroChaos (MSP), IBMBlueDirect (MSP) Responsibilities:  To cater to the recruitment needs of clients in US.  Searching for candidates suitable to the requirements of clients.  Check their compatibility and willingness to work  Contact them and judge them  Negotiate with them for their rates, etc.  Facilitate their contact with the client  Set things right so that the consultant gets placed. Other Experience: ACC (American Computer Connect) (Baroda, Gujarat) Customer Support Representative / Night Supervisor

May 2005 – March 2006

Responsibilities:  I was working as a night supervisor handling a team of 8 CSR’s. Education / Training: G.D.B.A: Graduation Degree in Business Administration N.I.M - 2007 Attended Dale Carnegie Training “Strength Based Leadership Strategies for New Managers” Honors & Awards: Awarded “Upcoming Talent of Collabera” by the Director of Collabera in 2009 2 Months On-site work as an “On-site Recruitment Consultant” at client site in AMDOCS Gurgaon by Collabera Awarded as “Employee of the Month” by the Director of IMS in - 2011