Debra Evans Resume

DEBRA EVANS http://www.linkedin.com/in/debraevans Sunnyvale, CA 94086

[email protected]

408-306-3367 mobile

SUMMARY OF QUALIFICATIONS  Earned PMP certification from the Project Management Institute (PMI); UCSC Extension Project and Program Management Certificate; ITIL version 3 Foundation Certification; Rally ScrumMaster CSM.  Successfully lead and collaborate with cross functional teams in dynamic startups and enterprises to turn out quality products within deadlines. Meet or exceed stakeholder expectations.  Motivate teams to continuously improve processes by applying tools, techniques and training.  Encourage optimal User experience using SDLC/PDLC to drive internal and external application releases from initiation, requirements gathering through development and verification to operations deployment and support.  Familiar with large scale, multi-national enterprise operations infrastructure, website backend migrations, frontend SaaS applications, cloud and data center management.

CAREER PROFILE SEARCH ADS PROGRAM MANAGER AT GOOGLE, AKORBI

  

Designed and executed consumer Home Service Ads program consisting of over 3300 volunteer participants and 200 home services industry vendors in preparation for product launch Diagrammed and coordinated end to end workflow for home service providers and consumers to connect in order to produce reviews Worked out interactive communication plan, tracking and feedback processes using analysis: integrating email merge templates, Hangout chat, webforms, databases, FAQs, vendor coding and collaborative spreadsheets

PROJECT MANAGER IS&T INFORMATION SECURITY AT APPLE, AUMKAARA

   

 

  

NOVEMBER 2013 – JANUARY 2014

Guided multiple cloud services product definition and proof of concept planning with global customers and partners under the Social Solutions & Platforms Group (SSPG). Successful requirements analysis, documentation, project planning, resources and deliverable tracking Created PRDs (project requirement documents) for cloud based technologies and cloud services

SENIOR PROJECT MANAGER AT VISA, TEKSYSTEMS



MARCH 2014 – SEPTEMBER 2014

Ensured over $1 million per year cost savings by driving Java based public key infrastructure (PKI), certificate authority (CA), encryption web service product launch to general availability Worked closely with information security, datacenter operations and governance teams to coordinate interconnected high visibility IT projects impacting thousands of internal & external Users Collaborated on project activities with cross functional business and technology teams: forensics, IS&T Web, MacOS, iOS, identity management, networking, analytics, legal, emerging technologies Demonstrated self-motivation, proactive and creative critical thinking capabilities within constantly changing circumstances. Maintained proj plans, tracked progress and executive dashboard reporting.

TECHNICAL PROJECT MANAGER/BUSINESS ANALYST AT CISCO, RANDSTAD TECHNOLOGIES



FEBRUARY 2015 – JULY 2015

JULY 2012 – JULY 2013

Guided cross-functional groups to design, build, test, deploy, handover to production support and close multiple CRM and SaaS projects with budgets totaling over $1 million. Estimated, planned, tracked, forecasted interdependent & separate project resources and finances. Maintained and enhanced CRM and Sales Support environments by synchronizing business stakeholders, technology subject matter experts, security, infrastructure and outside Vendors: defined scopes, managed risks, approved deliverables. Produced and coordinated contracts and project documentation such as Statements of Work, Master Service Agreements, Non-Disclosure Agreements, Integration Security Assessments, Change Requests, Change Orders and Project Charters.

RESUME CONTINUES…

Debra_Evans_Resume.docx

DEBRA EVANS PAGE 2 SENIOR PROJECT MANAGER AT EBAY, OPERATIONS INFRASTRUCTURE

  



 



JULY 2007 – MARCH 2008

Refined and applied processes to holistically manage competing business strategies and project portfolios for Merchant Services business units use of PayPal ecommerce platform, PaaS. Managed UED milestones, deliverables, communications and risks supporting both PDLC and Agile software development methodologies to ship high quality products. Calculated resource utilization and metrics for multiple, simultaneous complex projects as needed by compiling information related to work capacity, scope and project changes for PMO tracking.

BUSINESS ANALYST/PROJECT MANAGER AT PAYPAL (EBAY), SOFTSHORES



AUGUST - NOVEMBER 2008

Organized global Connected Life Sites team by improving end to end release process for various sized external website projects to support Yahoo Mobile and TV products. Coordinated cross-functional groups (product managers, engineers, writers, designers, legal, marketing, PR and executive management) and other business units across geographic regions to develop Creative Briefs and manage deliverables in ever-changing market conditions.

USER EXPERIENCE & DESIGN PROJECT MANAGER AT PAYPAL (EBAY), WORKFORCELOGIC



MAY 2010 - JUNE 2012

Organized over 180 frontend Pool migrations between three data centers with system administrators and DBAs as part of a larger effort to save over $24 million dollars a year in operating expenses. Applied analytical and problem solving skills to negotiate with other PMO members, engineering, product management, senior management and datacenter operations functional groups to complete latency testing & disaster redundancy for over 80 software application Pools. Managed global cross functional teams and crucial initiatives to enhance the infrastructure and availability of the online eBay marketplace features such as billing system data center migration.

PROGRAM MANAGER AT YAHOO, NETPOLARITY



[email protected]

SEPTEMBER 2006 – JUNE 2007

Joined forces with outside vendor, Thomson-Prometric, and internal developer marketing, information security and other team members to launch first version of the PayPal Developer Certification Portal, a new Developer exam and interactive external corporate website. Led internal cross functional teams to layout Risk Management plans & Statements of Work (SOWs) for Merchant Service and Partner integrations to the PayPal platform.

TECHNICAL PROJECT MANAGER, PROGRAM MANAGER, BUSINESS ANALYST

2000 – 2006

Business Analyst/Project Manager at PayPal (eBay), SoftShores IT Project Manager at Cisco, Armada Group Measures Program Manager at Sun Microsystems, ETG Project Manager at Hewlett Packard (HP), MW2     

Triaged bugs, enhancements and tasks for various SaaS, enterprise systems, CMS, website development, CRM and cloud projects. Including Salesforce.com and Oracle. Beta programs. Managed PaaS system integration with internal networks as well as Partners & 3rd party vendors Collaborated with other Project Managers in a matrix environment to avoid unexpected downtime. Created requirements, workflow diagrams, presentations, reports and training materials as needed. Developed contracts, proposals, requirement requests, RFPs/RFIs responses with sales teams.

EDUCATION University of California, Santa Cruz: Bachelor of Arts

SELECT PROFESSIONAL SKILLS Microsoft Office including Project and Visio - Image Editors - Source Code Managers – Defect, Enhancement and Issue tracking and ticketing systems

Debra_Evans_Resume.docx