Daniel New Resume

DANIEL KATUNDA 502, Shuter St. Toronto, ON M5A1X7 Tel: (416) 363 6151 or (905-550-1036) [email protected] OBJECTIVE To obtain a position in a progressive organization where I can utilize my experience, communication skills and qualifications

SUMMARY OF QUALIFICATIONS • • • • • • • • •

Bilingual in French and English, written and spoken Self-motivator with a proactive attitude and a desire to learn Interacts easily with the public Works very well independently or as a team member Ability to work under pressure and meet deadlines while handling a diversity of responsibilities simultaneously Ability to work in a fast-paced environment Hard worker, willing to learn and able to accept constructive criticism Exceptional telephone manners Computer: MS Word, Window XP and Internet PROFESSIONAL EXPERIENCE

Canadian Tire- Sales associate • • • • • • • • • •

Assisted 150+ customers daily with merchandise selections, and pricing. Merchandised and stocked shelves; helped customers take purchases to car. Delivered packages to homes and obtained customer signatures in exchange for their package. Providing customers information regarding sports equipments and more. Sharpening customers skates. Providing service to customers by giving information regarding Tools and Automotive, Pets and cleaning, Seasonal, and Electronics. Responded to phone; provided information to clients and the public. Searching the product in the system, if it can’t be found on the floor. Maintaining the store clean. Returning the product back on the shelves.

Customer service- Vision Africana 2000, Toronto, ON •

Oct 2008 – Sept 2009

2005 - 2007

Responded to telephone, or electronic inquiries, forwarded to appropriate person(s).

• • • • •

Performed administrative and customer service work in multiple departments including operations, sales and customer call center. Provided general information to clients and the public. Sold African products ex. CDs, DVDs, Foods. Performed administrative duties, such as faxing and, maintaining a clean store. Provided information to customers.

ATS (ANDLAUER TRANSPORTATION SERVICES) 2005 – 2006 • Placing and removing boxes using a forklift. • Loading and unloading trucks. • Investigate overload, shortages and damages. • Check-in and verify all undelivered products on daily invoice. • Investigate OS&D shipments and communicate results to branches/agents. • Deal with miss-directed shipments. • Report/investigate all inbound undelivered shipments. • Deliver internal ATS shipments within branch. • Ensure shipment inquiry, receiving positive feed back on my evaluations. Produce Clerk- Valumart, Toronto, ON 2002 - 2004 • Stocking produce section. • Maintained food inventory levels and stocked shelves with fresh produce. • Helping customers with their purchases. • Greeting all customers and being observant. • Taking orders from customers. • Maintaining freshness standards on counters. • Be aware of case temperatures and communicate any temperature failures to the manager in charge. • Maintenance of equipment and housekeeping of back room and sale area. (Monarch Park Collegiate Institute) 2005 Independent Living Program for Students With Developmental Disabilities • Acted as an instructor in Phys. Ed. Class. • Lead large group literacy and numeric learning activities. • Provided one-on-one assistance with students who have Developmental Disabilities.

Education • High School Diploma

Monarch Park C.I

Sept 2003- Present

Interests • Reading, writing, music, boxing, movies, computer, basketball, bowling, soccer

REFFERENCES AVAILABLE UPON REQUEST