Dabbawalas

The Legend Of Management Guru The real story of the Organization which really shakes all the Masters of

How the Dabbawala System started???

English ruling India

Slowly evolved into current

New offices construct

Idea liked by colleague

No Mc Donald & Pizza Hut

Parsi Banker initiated

Founder of Dabbawala System Hon. Mahadeo Havaji Hon. Dhondiba Medge

What is Nutan Mumbai Tiffin Box Suppliers Association???

Organizational Structure

Governing Council Presiden t

Secretar y Mukada ms Dabbawal as

Major Features of Supply Chain

Q. The Dabbawalas have been in service for more than 100 years . What lessons on entrepreneurship can one learn

Managing the Most important ResourceHUMAN CAPITAL

•Employee strength – 5000 •Mostly illiterate •Deliver 2,00,000 tiffins per day •Performance with utmost precision

Discipline and Time Management Operate on the Chanakya system of Sama-Dama-Danda-Bhed Value of every second in the value chain

The Dabbawalas service achieved a Six Sigma Level of performance without using any technology & elaborate Process. How do you think they were able to attain that level of efficiency?

DELIVERY PROCESS

[12:30-13:30] DABBAWALA DELIVERS THE DABBA TO CIIENT’S OFFICE/ SCHOOL ON BICYCLE OR HAND TRAYS.

[9.00-10:30 ] DABBAWALA COLLECTS THE DABBAS FROM CLIENTS & REACH NEAREST RAIL STATION.

[11:30-12:30] MUKADAM RESORTS DABBAS ACC.TO AREA OF DELIVERY.

[10:30-11:30] MUKADAM SORTS,ARRANGE S DABBAS IN. TRAYS, HANDSCARTS.DA BA WALAS GET ON TRAIN.

SIX SIGMA SECRET

SUCCESS SECRET •Logical code on lid (Origin & destination address) Eg.P-BO-10-15/C/5. •Recognize by the feel or the smell. •All channel members caution at every step. Focus is on teamwork. •Depends on most efficient & fastest local railway in India.25 Kms. On public transport,10 Kms. footwork. •Geography makes it unique, longish city where residences in North, offices in south.

Coding System For Example:

Code is : P-BO-10-15/A/11 P identifies the dabbawala

BO – the suburb, Borivili (where the dabba had 2 b collected from)

10 – area (where the dabba was to be delivered)

15/A/11 – 15th building, 11th floor.

Our Belief… WORK IS WORSHIP Error Rate : 1 in 16 million Transactions… Six Sigma performance:(99.999% accuracy.) Technological Backup : Nil. Cost of service - Rs. 200/month ($ 4 /month). Standard price for all (Weight, Distance, Space). Rs. 50 Cr. Turnover approx. [200,000*200=Rs.400,000,00 Tiffin basket’s weight:

What are the challenges being faced by Dabbawalas? How can they ensure their existence in future?

Challenges faced by Mumbai Dabbawalas The second generation does not want to get into this business as the returns are not much

More and more two income families Wives do not stay at home or have time to prepare meals. Preparing small and

Growth of fast food centers like McDonalds, Dominos and Pizza Hut.

Lunch coupons offered by organizations to employees

Cannot expand their business to other cities like New Delhi and Kolkata Mumbai local train is the backbone The workers are from villages around

Economic Conditions Higher incomes Slowdown Slow growth rate

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