Customer Service

Linda Cordes 9321 Alamander Ct. #205 Ft. Myers, Florida 33919 239.482.7088 fax 888.538.4409 [email protected] Objective: Customer Service Qualifications: • Maintain strong communication, customer service and organizational skills which increased customer satisfaction from 75% to 98% and realized 100% on time delivery of assigned projects • Developed, introduced and launched successful new educational products • Strong commitment to team environment with ability to contribute expertise • Successfully interacted with clients to generate repeat and referral business • Expert presenter, negotiator and business person able to forge solid relationships with customers. Improved annual sales by 40% and increased customer base Experience: Village Home Loans, Redondo Beach, CA 1994-2000. Founded mortgage company with 2 employees and grew the business to 2 branches and 14 employees. Sold to St. Cloud Mortgage St. Cloud Mortgage, Denver, CO 2000-2005. Worked as a loan originator and processor for their residential, commercial and agricultural divisions Echelon Education, Ft. Myers, FL 2005-2009. Authored and self published “Loan Processing Made Easy,” “Credit Restoration Made Easy” and “Commercial Loans Made Easy.” Licensed products to Wallstreet University Additional Experience: Tax Preparer (Intuit Pro series, Drake); Legal Asst. to Attorney Brett Margolin (processing/originating Loan Modifications) Education: University of Southern California Department of Real Estate license, California