Customer Complaint Register

D a t e o f

Sr. No.

Customer

D R e e b c i e Date of t i Receipt Quality n p Debit Note of Complaint o No. t No. t Defective e Sample o D f a t C e o m p l a i n t

Customer Complaint Register

Part No.

Part Name

D e b i t A m o u n t i n E U R O / U S D

D e f e c Customer Complaint Register - Progress Control t ( Year 2009 ) i v e Claim Repeatativ Q Failure Status e Nature of complaint Phenomena 8D No. t category "Accepted Yes / No y / Rejected" R e p o r t e d

Disposition Record

8 D Status 1D

2D

3D

4D

Closure Status

5D

6D

7D

8D

R

R

R

R

26.01.09 26.01.09 26.01.09 26.01.09 26.01.09

R

R

R

R

R

R

R

26.01.09 26.01.09 26.01.09 26.01.09

26.01.09 26.01.09

R

R

Refer BMS for current revision level

Target Completio Date n Date

Remark (Update if any delay in 8D)

Past Trouble Manufacturin Database Tracebility g Updation No. Month/Date Status

No. of parts scraped

No. of parts sent to supplier

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Phenomena Leakage Damage Dimensional Visual defect