Curriculum Vitae For Paul Stephensen

Curriculum Vitae For Paul Stephensen

mci.cd,grad.cert.digital media, dip.info.tech

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Candidate Details Name: Street Address: Suburb/City: Country: Phone: Date of Birth:

Paul Stephensen 22 Solar Street Coorparoo Brisbane Australia +610409339738 02-11-1964

Qualifications •

Masters of Creative Industries (Communication and Design)(KI43) QUT, 2005

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Certificate 4 in Information Technology (CNO304), South Brisbane Institute of TAFE, 2003

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Graduate Certificate in Digital Media (KC35) QUT, 2002

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Diploma of Information Technology (CNO305), South Brisbane Institute of TAFE, 1998.

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Certificate in Training and Development (Level 1), Yerronga Institute Of T.A.F.E, 1996.

Current Employment Employer: MelbourneIT/Webcentral End Date: October 2008 Role: E-business support consultant. • • • • • • • • •

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Monitor incoming telephone calls to the various direct and wholesale support queues. Answer incoming calls, verify the identity of callers Escalate calls from customers to the other points of escalation as required. Log jobs for other level customers to the online job system. Encourage customers to log jobs using the Mission Control interface for future support. Resolve and complete jobs which can be completed quickly, including the following: Password control Resending welcome letters via e-mail or fax to original contact only Control panel Testing accessibility to a customer’s control panel FrontPage access Test logon/logoff capability only to a customer’s site E-mail Assist customers in setting-up MS Internet Mail, Outlook, Outlook Express and Eudora Mail clients only. Test functionality of mailboxes. Provide quick logon/logoff walkthroughs of the WebMail interface. Exchange connectivity Point SMTP customers to the “Server Guide” pages in Mission Control for instructions. Troubleshoot customers Exchange connection problems. FTP access Assist customers in setting-up WS-FTP, CuteFTP and Fetch (Mac) only. Test FTP logon/logoff capability only to a customer’s site (customer to provide logon details if possible). DNS troubleshooting Verify DNS records using the available DNS links on the WebCentral Admin system Refer calls relating to complaint situation to the Technical Support Supervisors for direction. Perform other duties as directed by the Technical Support Supervisors. Key performance indicators include 100 email and phone contacts per day Average talk time of 4:40 per call Call availability 80 percent or higher

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Employment History Employer: Queensland University of Technology End Date: Dec 2007 Start Date: Nov 2007 Role: Research Assistant Responsibilities

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Assessed the ongoing information management and systems development needs, issues and capabilities for the Savetodisc.net research network (http://www.savetodisc.net).

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Implemented practical solutions for the provision of an open source network of electronic portfolios for the Savetodisc.net research network.

Achievements •

Installed and configured an installation of WordPress-Mu. WordPress-Mu is a weblog tool that hosts up-to 32000 weblogs. The client now has his own online social network to facilitate research and promote publications.

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Created and managed the associated database. Uploaded files and artefacts.

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Provided documentation and one on training with the client and

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Provided support using email and telephone.

Reason for leaving Short term contract that was completed to the employers’ satisfaction. Employer Name: Queensland University of Technology End Date: November 2007. Start Date: Nov 2005 Roles: Project Coordinator, Business Analysts, Web Developer, Research Assistant. Responsibilities • Development of project proposals, Development of funding approvals and grants.

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Development of user requirements and the provision of advice on information systems capabilities.

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Development of project management procedures for the implementation of the Digital Multimedia Assessment Portfolio research network.

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Assessed the ongoing information management and systems development needs, issues and capabilities for the DMAP ePortfolio research network.

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Designed and implemented an open source network of electronic portfolios for the Digital Multimedia Assessment Portfolio research network.

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The Digital Multimedia Assessment Portfolio research network can host 32000 ePortfolios and integrate Web 2.0 streaming multimedia. This multimedia can then be commented on by a postgraduate student’s supervisors and key stake holders.

Achievements

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Created a new conceptual framework that allows for the design of an implementation strategy for the selection of open source contentment management systems.

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Created a reinterpretation of the DMAP conceptual framework for the critical analysis of electronic portfolios in a creative arts environment.

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Installed, configured and designed a network that supports 320000 blogs.

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The design and implementation of 5 case studies and carried out focus and one-on-one interviews

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Proved that it is technically possible to incorporated streaming video, music and photos from Web 2.0 websites such as Youtube.com, Myspace.com, Flickr.com and Last.fm using open source software in a University environment.

Reason for leaving I have taken a leave of absence due to financial constraints and family responsibilities. Queensland University of Technology Start Date: Jul 2007 End Date: Aug 2007 Position/Title: Research Assistant Responsibilities • Preparation of a policy brief on the impact of Social Networking Tools and Technologies on Politics and Government. Achievements • Background report prepared for Cisco Systems Australia to advise the Special Minister of State, Hon. Gary Nairn MP. Reason for leaving Short term contract which was completed to the employers’ satisfaction. Employer: Queensland University of Technology End Date: November 2005 Start Date: April 1999 Role: Customer Support Officer Responsibilities •

Answered incoming calls and queries to the helpdesk.

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Solved technical problems as required.

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Escalated more complex problems to level 2 and 3 technical engineers and other sections of the University were appropriate.

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Followed up on for clients and supervisors.

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Performed clerical duties and general tasks associated with the efficient running of the help desk.

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Provided support services to staff and students over a variety of operating systems including; Windows XP for up to 400 personal computers.

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Liaised with Systems staff to ensure the smooth operation of Faculty networks and computing equipment.

Reason for leaving I left this position as I was offered a two year scholarship to study a research maters degree with Creative Industries faculty.

Skill Summary Non Technical Skills • Analysis of complex strategic and conceptual issues. • Development of information management solutions. • Implementation of business systems. • Measurement and performance of business systems outcomes. • Development of open source information systems. • Identification of issues and opportunities impacting on the education sector/agency. • Strong analysis and problem solving skills. • Excellent facilitation and communication skills. • Ability to work and build strong relationships across all levels of an organisation. • Ability to prepare effective reports. • Ability to prepare high quality submissions and briefing papers. • Ability to provide corporate training and tutoring.

Computer Skills • Adobe Illustrator • Macromedia DreamWeaver • Macromedia Fireworks • MS Office • MS PowerPoint • MS Project • Photoshop • HTML • TCP/IP • Windows XP • Windows Vista • Managed Exchange • FTP clients • Entourage and Mac-mail • WordPress • WordPress MU • Joomla • Media Wiki •

Referees Contact details for genuine referees enquiries are available on request.

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