Curriculum Luciana

Luciana dos Santos Silva [email protected] Mobile - 07972494241 Home - 02085340348 Date of Birth: Status: Address:

24/01/1981 Married 54, Glenavon Road, Stratford, London, E15 4DD, United Kingdom

About me: I am Brazilian 28 years old, (Eligible to work in the UK). I have been living in London for nearly 4 years. I have experience in a busy restaurant as a server’s assistant for almost 2 years. My biggest achievement has been to set up my own business with my husband for almost a year. We had a Italian\Brazilian Café and Restaurant in central London where I worked as Chef \Waitress and Manager. I was responsible for making all food, Pastries, coffees and Desserts and ensure all my customers were satisfied with our services. In July 2009 we had to sell it for personal reasons. In Brazil I worked with retail, I have very good sales experience and very good skills at dealing with people. I am very passionate about good customer service. I can work as part of a team or use my own initiative working by myself. Work Experience From July 2008 to July 2009 Job Title: Director Company: Tropical Point Café and Restaurant It was a very good experience, based on a face to face customer service. My job went from taking orders, preparing Coffees and foods to receiving the payment. As a director for Tropical Point, I always ensured my customers had a great experience and also had to deal with complaints, deliveries, suppliers and basic accounts for the café. From: May 2006 to June 2008 Job Title: Server’s Assistant Company: Chiquito Mexican Grill and Bar As a server’s assistant my main job was to help the waiters with customers requests, serving drinks and foods, making desserts, setting up tables and greeting the customers. Ensuring that customers had a great experience at the restaurant by meeting and exceeding their expectations. Qualifications / Skills Catering / Hospitality: Chef / Kitchen Staff, Receptionist, Waitress, Server’s Assistant Customer Service: Contact Centre Team Leader, Helpdesk Retail / Sales: Sales Executive, Cashier, Sales Consultant, Stock replacement Courses: Food and Hygiene, Health and Safety, Customer Care, First Aids, Multi-Skills in Hospitality Education: High school diploma Course:

English – Intermediate Level (Listen/ Spoken / Written) ________________________________ Luciana dos Santos Silva