Curriculam Vitae

CURRICULAM VITAE MD. Shafiuddin # 1-3-1054, 1st floor, Kavadiguda, Hyderabad -080. Phone: 9885931311, 9849771701.

email: [email protected]

OBJECTIVE: To be a part of growth oriented and learning organization, where I would be able to hone up my skills, abilities and I will be able to make a significant contribution to the organization. EDUCATIONAL QUALIFICATION: •

S.S.C from Srinivasa High School, Hyderabad in 2000

•

Intermediate from St Joseph’s Junior College, Hyderabad in 2000-2002

•

B.Sc Computer Science from Osmania University, Hyderabad in 2002-2005

•

Pursuing MCA Final year from Presidency School of Business management & Computer Science, Hyderabad-2008.

Computer skills: Operating systems: Windows 2000, XP, UNIX, Packages: Ms-Office, Operating systems, Data structures, DBMS. Languages: C, C++, Core Java. WORK EXPERIENCE:

■ Worked for HTMT (Hinduja Group’s Pvt Ltd) for 6months as a Customer service representative JOB PROFILE: Taking inbound calls and providing customer service

● Giving a remarkable sales figure to the organization, and stood in 1st position

among a team of

10 members.

● Given an additional responsibility to compile the Productivity Reports of the entire team ● Handling escalations and complaint resolution.

(Contd.2) :: 2 ::

■ Joined GENPACT in March 2006 as a Process Associate and got Promoted as a Process Developer in Oct 2007. Responsibilities: • • • • •

Mentoring new associates. Involved in monitoring their performance in terms of AHT, Process knowledge, Quality coaches and Learning. The performance thus reviewed is submitted to the Operations Manager and the Training Manager. Sharing Process Updates Across the floor through E-mails. Sharing Best Practice Knowledge with Teammates. E-quality SPOC for the team. Contribute ideas and take up initiatives for the growth of the process. Help the team members to improve on VIC parameters for the month to achieve better grades.

Achievements: • • •

Recognized as one of the best team players for the process by the upper Management. Consistently performed on E-Quality. Helped new associates to hit production in the stipulated time span.

Other assignments: Event management under Jalwa promotions & wings event managements Major events & sales promotions assisted: a) Event coordination & ticket sales of Daler mehendi show at Celebrity club b) Product promotion at super markets for Cadbury delite c) Product promotion at super markets for Vicks d) Coordinated for the premier of monsoon Wedding at Sangeet theatre

strengths: ♦ Well-motivated and Hard working ♦ Able to work independently and as a team member ♦ Excellent oral, reading and writing communication skills. ♦ Ability to meet high quality standards within the confines of challenging deadlines.

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PERSONAL PROFILE: Father’s Name

:

MD. Azeemuddin

Date of Birth

:

1st June 1984

Languages known

:

English, Hindi, Telugu & Urdu.

Nationality

:

Indian.

Marital Status

:

Single.

Religion

:

Muslim

Passport No

:

E4971409

Passport Expiry

:

05/05/2013.

Hobbies

:

Photography, Swimming, Playing Cricket & surfing net.

I hereby certify that the particulars given are true and correct to the best of my knowledge. Place Date

: Hyderabad :

( Md.Shafiuddin )

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