Coralint - Hospitality Operation Management Software Greece, Surveys Hotels, Hom, Crm Hotels, Hospitality Platform

DISCOVER

the integrated hospitality suite Coral.m

Property Management

Inventory Management/ materials requirements forecasting

Guest Relationships

Sales and revenue forecasting

Do you want your guests to consider you as a member of their own family?

Web marketing & services

Interconnectivity and integration services

Data mining and control

Automated ckeck-in solutions

PROFILE

Coral Integrated is a new rapidly developing company operating in the field of information management and assessment for the hospitality industry.

The company was founded in 2007 by Dr. Stavros Kyvelidis, Chemical Engineer, and George Ergazakis, Electrical Engineer, as the next step in a successful 7-year involvement in the field of industrial management information systems. During this time period, the founding members designed and developed solutions for industrial automation and production management, installed and operating at some of the largest textile processing & manufacturing enterprises in the world (Asia, Latin America, China, Africa and Greece).

Our commitment is to facilitate the adaptation of the modern hotel industry to the emerging market standards by providing state of the art tools and high level of support and consulting throughout the life cycle of our involvement.

The cornerstone of the company's products is the Hospitality Operations Management suite - HOM, which covers basic needs of a hotel industry such as front/back office operations and guest care, as well as others aspects, such as survey management, complaints, service incidents, automated check-in solutions and loyalty system operations. Our services include e-marketing, revenue forecasting as well as data mining, database interconnectivity and advanced enterprise data analysis.

Rewards

Personel response

Preferences

hotel

Activities

GUEST Handouts

Incidents/ demands

Complaints

Pre stayafter stay tracking

Communications Identificationsegmentation

Personalized surveys

Evaluate personnel response

Build and maintain an extensive database of your guests without duplicate names, with valid demographic info, email addresses, etc. Using the automated check-in scanning system, quickly and securely identify the guest in the PMS reservation, obtain valid guest information and store visual info of the guest in the system. Segment your guests according to parameters, such as nationality, consumptions, age groups, stay history, market, etc.

Evaluate personnel either by maintaining manager evaluation forms or by tracking personnel response to specific guest demands or complaints

Provide VIP service to all guests Build and maintain an extensive list of personal preferences and guest properties for everyone and not only for your top guests: i. automatically by looking up the guest consumption history (for existing guests), ii. through personal communication of the guest with the staff, iii. by the guest’s input through pre-stay marketing emails, generated automatically by the system prior to the guest’s arrival

Generate profit by planning your in-house selling strategy Having knowledge of guest preference and consumption history, target personalized products and services to individual customers or groups with higher selling probabilities

Track and satisfy demands Guest demands are forwarded to the appropriate department, whether they concern guest service or maintenance issues. The guest complaints management system together with the automated survey tracking system can generate alerts to the PR manager, who can deal with them before the guest’s departure from the hotel.

Overview enterprize data focused on customer

Expose enterprize wide information of your PMS and cross combine it with data from the guest relationships system, focusing on customer.

Measure guest loyalty and reward repeaters Actually measure and classify your guests according to rules, based on stay and in-house consumption history. Define loyalty status groups and incentives for members. Define reward packages and services and plan your reward redemption strategy. Reward your loyal guests and keep history of the handouts

Improve processes Centrally monitor all incidents and guest demands in each department and identify response delays and measure the effectiveness of the service provided by your people. Evaluate personnel performance and reallocate resources according to the work load, the time period and/or the efficiency of service

Keep an active relationship with your customers The system identifies long gaps in communication between the hotel and the customers and automatically generates pre-defined email messages to them.

Communicate with your guests after departure Build and maintain an unlimited number of surveys in the system. Print and distribute personalized questionnaires to different guest segments and summarize question results according to these segments. The system automatically generates and distributes by email the desired questionnaires after the guest’s departure. Then it gathers all respones in it’s central database for processing and evaluation.

Coral.m is built using the latest and most widely adopted technologies, such as Microsoft Visual Studio.Net and Microsoft SQL Server database, ensuring the acceptance of all IT people, smooth integration with existing operating systems and enterprize software and easy adaptation by users possessing basic Windows and MS-Office operating skills

Know your guests

Coral Integrated Ltd. L. Katsoni 55, Kallithea 17674, Greece www.coralint.gr | [email protected] | Tel: 00302109423190