Contents of the Report
Abstract Chapter 1 Introduction 1.1 Background 1.2 Research motivation 1.2.1 IT research LDC’s Asia and Vietnam 1.2.2 Economic growth and need of Vietnamese IT research 1.2.3 Current IT research and theory and western orientation 1.2.4 Critical success factors 1.3 Scope of the research 1.4 Research constraints 1.4.1 Resources in Vietnam 1.4.2 Cultural differences toward research 1.4.3 Conceptual limitations 1.5 Research objectives and research questions 1.5.1 Research objectives 1.5.2 Research questions 1.6 Research framework 1.6.1 The concept 1.6.2 The research journey 1.6.2.1 The beginning 1.6.2.2 A new start 1.6.2.3 The action learning circle 1.6.2.4 Journey’s end 1.6.2.5 Completion 1.6.3 Research plan chronology 1.7 Structure of the research 1.8 Contribution of the study
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Chapter 2 Research Design 2.1 Introduction 2.2 An overview of IT and IS research methods 2.3 An examination of selected research methods 2.3.1 Action research 2.3.2 Case study 2.3.3 The survey method 2.3.4 The relative strengths of case study and survey methods 2.4 The synthesis of a research design 2.5 Research design for IT in Vietnam project 2.6 Constraints upon the research design
Chapter 3 Review of Western Literature 3.1 Introduction 3.2 CSFs of IT and IS application from the western literature 3.3 Summary 3.4 IT and IS implementation in South East Asia and LDCs 3.5 Information technology application in China 3.6 IT and IS implementation in Vietnam 3.7 Concluding remarks Chapter 4 Vietnam Overview 4.1 Background 4.2 PEST 4.2.1 Economic factors 4.2.2 Political factors 4.2.3 Demographic and socio-cultural factors 4.2.4 Technological factors 4.3 Overview of trading industry 4.3.1 The management system and the role of the Government 4.2.1.1 Before Doi Moi 1986 4.2.3.2.Existing system
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4.3.2 Organizations in Vietnam 4.3.2.1 Ownership issues 4.3.2.2 Power plays 4.3.2.3 Existing strategies and objectives 4.4 IT development in VN 4.4.1 IT infrastructure 4.4.2 Vietnam Government policy toward IT implementation 4.4.3 General IT environment for VN trading companies 4.5 Concluding remarks
Chapter 5 Empirical studies 5.1 The phased survey 5.1.1 Background 5.1.2 Attempts to use traditional research approaches 5.1.3 The search for an optimal approach 5.1.4 The relevance of Action Learning 5.1.5 Adoption of an action learning framework 5.1.6 Action learning cycles 5.1.6.1 Phase 1: Trading company 5.1.6.2 Phase 2: IT community 5.1.6.3 Phase 3: Consultancy and IT implementation 5.1.6.4 Phase 4: IT and trade policy 5.1.6.5 Phase 5: National IT program 5.1.6.6 Phase 6: Trade Point 5.1.7 Some critical incidents 5.1.8 Evaluation of the framework utilized 5.2 Case Study 5.2.1 Introduction 5.2.2 Research strategy 5.2.3 Company Background 5.2.4 Organisational Structure 5.2.5 The company business history CSFs for IT implementation in Vietnam
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5.2.6 The decision to implement IT 5.2.7 IT Implementation: Analysis of Failure 5.2.8 Summary 5.2.9 Concluding remarks
5.3 Questionnaire 5.3.1 Questionnaire development 5.3.2 Population 5.3.3 Sampling 5.3.4 Analysis 5.3.4.1 Computers and business success 5.3.4.2 Utilisation of information technology and business 5.3.4.3 Communication methods 5.3.4.4 Attitude on IT implementation 5.3.4.5 General attitude 5.3.5 Concluding remarks
Chapter 6 The CSFs Model for IT Implementation for Trade in Vietnam 6.1 The Testing Survey 6.1.2 Background 6.1.3 Choice of informants 6.1.4 Sampling 6.1.5 Interview schedule 6.2 The CSFs Model 6.2.1 Background 6.2.2 Data analysis from surveys 6.2.3 The observations and data analysis from the case study 6.2.4 Subsequent literature review 6.2.5 The proposed CSFs Model 6.3 Concluding remarks
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Chapter 7 Findings of the Research 7.1 Intended outcomes 7.2 Unintended outcomes
Chapter 8 Conclusions and Recommendations 8.1 Conclusions 8.2 Recommendations 8.2.1 Recommendation for Vietnam 8.2.2 Recommendation for Further Studies
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