Conflict Mgmt
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CONFLICT MANAGEMENT
What is Conflict ? A natural disagreement resulting from individuals or groups that differ in
attitudes, beliefs, values or needs, personality differences, and form past rivalries
Why there is conflict? People with different; * backgrounds * temperaments * points of views * values * needs * personalities * attitudes
Conflict is; Generally considered as threatening & derogatory such as: > loss of authority > role conflict > unequal / unfair treatment > status disorder > goal differences
What are the Ingredients of Conflict? 1. Needs: 2. Perceptions: differing perceptions may come from: a. self-perceptions, b. others' perceptions, c. differing perceptions of situations, and d. perceptions of threat. 3. Power 4. Values 5. Feelings and emotions personal differences derive from: a. Personality clashes, and b. Communication failure.
Conflicts are not always negative Conflict is healthy if effectively managed. It leads to: c.
Growth and innovation
d.
New ways of thinking
f.
Additional management options
Managing conflict
Five steps to managing conflict. Step 1. Analyze the conflict Step 2. Determine management strategy Step 3. Pre-negotiation Step 4. Negotiation Step 5. Post-negotiation
What is Conflict ? A natural disagreement resulting from individuals or groups that differ in
attitudes, beliefs, values or needs, personality differences, and form past rivalries
Why there is conflict? People with different; * backgrounds * temperaments * points of views * values * needs * personalities * attitudes
Conflict is; Generally considered as threatening & derogatory such as: > loss of authority > role conflict > unequal / unfair treatment > status disorder > goal differences
What are the Ingredients of Conflict? 1. Needs: 2. Perceptions: differing perceptions may come from: a. self-perceptions, b. others' perceptions, c. differing perceptions of situations, and d. perceptions of threat. 3. Power 4. Values 5. Feelings and emotions personal differences derive from: a. Personality clashes, and b. Communication failure.
Conflicts are not always negative Conflict is healthy if effectively managed. It leads to: c.
Growth and innovation
d.
New ways of thinking
f.
Additional management options
Managing conflict
Five steps to managing conflict. Step 1. Analyze the conflict Step 2. Determine management strategy Step 3. Pre-negotiation Step 4. Negotiation Step 5. Post-negotiation
