Comptia A+ 220-603
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Regional Distrito Capital Centro de Gestión de Mercados, Logística y Tecnologías de la Información
MANTENIMIENTO DE EQUIPOS DE CÓMPUTO
JUAN DAVID GONZALEZ BARRETO 40093
Teleinformática 2009
Sistema de Gestión de la Calidad
Regional Distrito Capital Centro de Gestión de Mercados, Logística y Tecnologías de la Información
Fecha: 20 DE SEPTIEMBRE DEL 2009
MANTENIMIENTO DE EQUIPOS DE COMPUTO
Control del Documento Nombre Autores
Revisión
Juan David González Barreto
Ing. Luís redondo
Cargo Alumno
Instructor
Dependencia Centro de Gestión de Mercados, Logística y Tecnologías de la Información
Centro de Gestión de Mercados, Logística y Tecnologías de la Información
Juan David González Barreto 40093
Firma
Fecha 20 DE SEPTIEMBRE DEL 2009
20 DE SEPTIEMBRE DEL 2009
Sistema de Gestión de la Calidad
Regional Distrito Capital Centro de Gestión de Mercados, Logística y Tecnologías de la Información
Fecha: 20 DE SEPTIEMBRE DEL 2009
MANTENIMIENTO DE EQUIPOS DE COMPUTO
CompTIA A+ REMOTE SUPPORT TECHNICIAN 220-603 Question 1 When performing disk defragmentation in Windows XP, which of the following is the minimum percentage of free space that should be available on the drive? A. 5% B. 15% C. 30% D. 40% -------------------------------------------------------------------------------Question 2 To boot Windows into Safe Mode, which of the following keys should be pressed while booting? A. F9 B. F8 C. F3 D. F1 -------------------------------------------------------------------------------Question 3 A user is reporting that their Window's XP computer is slow. When a technician arrives, they find many unwanted programs running at startup. Which application will allow the technician to keep the unwanted programs from running at startup? A. MSCONFIG B. SYSTRAY C. WINLOGON D. REGSVR32 -------------------------------------------------------------------------------Question 4
Juan David González Barreto 40093
Sistema de Gestión de la Calidad
Regional Distrito Capital Centro de Gestión de Mercados, Logística y Tecnologías de la Información
Fecha: 20 DE SEPTIEMBRE DEL 2009
MANTENIMIENTO DE EQUIPOS DE COMPUTO
A technician wishes to make changes to a system file, but the file is set as hidden and read-only. Which tool could they use to make the file writeable and viewable from Windows Explorer? A. MSCONFIG.EXE B. REGEDIT.EXE C. ATTRIB.EXE D. SFC.EXE -------------------------------------------------------------------------------Question 5 A user is scanning a document and changes the settings to scan the same document in color. This will cause the uncompressed file size to increase by: A. two times B. three times C. four times D. eight times -------------------------------------------------------------------------------Question 6 Which of the following file types would be the BEST to transmit a scanner image file that would be a suitable size to transmit through e-mail? A. PPT B. DOC C. TIFF D. JPEG -------------------------------------------------------------------------------Question 7 Which of the following is the fastest wireless standard? A. 802.3 B. 802.11g C. 802.11b Juan David González Barreto 40093
Sistema de Gestión de la Calidad
Regional Distrito Capital Centro de Gestión de Mercados, Logística y Tecnologías de la Información
Fecha: 20 DE SEPTIEMBRE DEL 2009
MANTENIMIENTO DE EQUIPOS DE COMPUTO
D. 802.5 -------------------------------------------------------------------------------Question 8 Which of the following provides the ability to mask internal IP addresses while mapping those addresses to a common external IP address? A. IMAP B. NAT C. DNS D. WINS -------------------------------------------------------------------------------Question 9 A user reports that they are not able to save changes to a text document they have opened from the company file server. Which of the following is most likely to be causing the issue? A. The user is trying to overwrite a file with a newer timestamp than the locally cached file. B. The file server has gone down for planned maintenance. C. The user's permissions do not allow them to write to the file. D. The file server is out of disk space. -------------------------------------------------------------------------------Question 10 An angry customer has called and is upset about a delay in the repair of their computer. After answering the phone, which of the following actions should a technician take first? A. Place the customer on hold. B. Listen to the customer's concerns. C. Tell the customer that it is the part supplier's fault and provide the supplier's number. D. Ask the customer to call back later to speak with a supervisor.
Juan David González Barreto 40093
MANTENIMIENTO DE EQUIPOS DE CÓMPUTO
JUAN DAVID GONZALEZ BARRETO 40093
Teleinformática 2009
Sistema de Gestión de la Calidad
Regional Distrito Capital Centro de Gestión de Mercados, Logística y Tecnologías de la Información
Fecha: 20 DE SEPTIEMBRE DEL 2009
MANTENIMIENTO DE EQUIPOS DE COMPUTO
Control del Documento Nombre Autores
Revisión
Juan David González Barreto
Ing. Luís redondo
Cargo Alumno
Instructor
Dependencia Centro de Gestión de Mercados, Logística y Tecnologías de la Información
Centro de Gestión de Mercados, Logística y Tecnologías de la Información
Juan David González Barreto 40093
Firma
Fecha 20 DE SEPTIEMBRE DEL 2009
20 DE SEPTIEMBRE DEL 2009
Sistema de Gestión de la Calidad
Regional Distrito Capital Centro de Gestión de Mercados, Logística y Tecnologías de la Información
Fecha: 20 DE SEPTIEMBRE DEL 2009
MANTENIMIENTO DE EQUIPOS DE COMPUTO
CompTIA A+ REMOTE SUPPORT TECHNICIAN 220-603 Question 1 When performing disk defragmentation in Windows XP, which of the following is the minimum percentage of free space that should be available on the drive? A. 5% B. 15% C. 30% D. 40% -------------------------------------------------------------------------------Question 2 To boot Windows into Safe Mode, which of the following keys should be pressed while booting? A. F9 B. F8 C. F3 D. F1 -------------------------------------------------------------------------------Question 3 A user is reporting that their Window's XP computer is slow. When a technician arrives, they find many unwanted programs running at startup. Which application will allow the technician to keep the unwanted programs from running at startup? A. MSCONFIG B. SYSTRAY C. WINLOGON D. REGSVR32 -------------------------------------------------------------------------------Question 4
Juan David González Barreto 40093
Sistema de Gestión de la Calidad
Regional Distrito Capital Centro de Gestión de Mercados, Logística y Tecnologías de la Información
Fecha: 20 DE SEPTIEMBRE DEL 2009
MANTENIMIENTO DE EQUIPOS DE COMPUTO
A technician wishes to make changes to a system file, but the file is set as hidden and read-only. Which tool could they use to make the file writeable and viewable from Windows Explorer? A. MSCONFIG.EXE B. REGEDIT.EXE C. ATTRIB.EXE D. SFC.EXE -------------------------------------------------------------------------------Question 5 A user is scanning a document and changes the settings to scan the same document in color. This will cause the uncompressed file size to increase by: A. two times B. three times C. four times D. eight times -------------------------------------------------------------------------------Question 6 Which of the following file types would be the BEST to transmit a scanner image file that would be a suitable size to transmit through e-mail? A. PPT B. DOC C. TIFF D. JPEG -------------------------------------------------------------------------------Question 7 Which of the following is the fastest wireless standard? A. 802.3 B. 802.11g C. 802.11b Juan David González Barreto 40093
Sistema de Gestión de la Calidad
Regional Distrito Capital Centro de Gestión de Mercados, Logística y Tecnologías de la Información
Fecha: 20 DE SEPTIEMBRE DEL 2009
MANTENIMIENTO DE EQUIPOS DE COMPUTO
D. 802.5 -------------------------------------------------------------------------------Question 8 Which of the following provides the ability to mask internal IP addresses while mapping those addresses to a common external IP address? A. IMAP B. NAT C. DNS D. WINS -------------------------------------------------------------------------------Question 9 A user reports that they are not able to save changes to a text document they have opened from the company file server. Which of the following is most likely to be causing the issue? A. The user is trying to overwrite a file with a newer timestamp than the locally cached file. B. The file server has gone down for planned maintenance. C. The user's permissions do not allow them to write to the file. D. The file server is out of disk space. -------------------------------------------------------------------------------Question 10 An angry customer has called and is upset about a delay in the repair of their computer. After answering the phone, which of the following actions should a technician take first? A. Place the customer on hold. B. Listen to the customer's concerns. C. Tell the customer that it is the part supplier's fault and provide the supplier's number. D. Ask the customer to call back later to speak with a supervisor.
Juan David González Barreto 40093
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