ISO 9001:2015 0.1 0.2 0.3 0.3.1 0.3.2 0.3.3 0.4 1 2 3 4 4.1 4.2 4.3 4.4 4.4.1 4.4.2 5 5.1 5.1.1 5.1.2 5.2 5.2.1 5.2.2 5.3 6 6.1 6.1.1 6.1.2
Introduction General Quality management principles Process approach General Plan-Do-Check-Act cycle Risk-based thinking Relationship with other management standards Scope Normative references Terms and definitions Context of the organization Understanding the organization and its context Understanding the needs and expectations of interested parties Determining the scope of the quality management system Quality management system and its processes .. Establish, implement, maintain and continually improve .. .. Maintain documented information .. Leadership Leadership and commitment General Customer focus Policy Establishing the quality policy Communicating the quality policy Organizational roles, responsibilities and authorities Planning Actions to address risks and opportunities .. Consider issues of 4.1 and requirements of 4.2 .. .. Actions to address risks and opportunities
6.2 6.2.1 6.2.2 6.3 7 7.1 7.1.1 7.1.2 7.1.3 7.1.4 7.1.5 7.1.5.1 7.1.5.2 7.1.6 7.2 7.3 7.4
Quality objectives and planning to achieve them .. Quality objectives at relevant functions .. .. Determine what, who, when, how .. Planning of changes Support Resources General People Infrastructure Environment for the operation of processes Monitoring and measuring resources General Measurement traceability Organizational knowledge Competence Awareness Communication
7.5 7.5.1 7.5.2 7.5.3 7.5.3.1 7.5.3.2 8 8.1 8.2 8.2.1 8.2.2 8.2.3 8.2.3.1 8.2.3.2 8.2.4 8.3 8.3.1 8.3.2 8.3.3 8.3.4 8.3.5 8.3.6 8.4 8.4.1 8.4.2 8.4.3 8.5 8.5.1 8.5.2 8.5.3 8.5.4 8.5.5 8.5.6 8.6 8.7 9 9.1 9.1.1 9.1.2 9.1.3 9.2 9.2.1 9.2.2 9.3 9.3.1 9.3.2 9.3.3 10 10.1 10.2 10.2.1 10.2.2 10.3
Documented information General Creating and updating Control of documented information .. Documented information controlled .. .. Activities for control of information .. Operation Operational planning and control Requirements for products and services Customer communication Determining the requirements for products and services Review of the requirements for products and services .. Ensure ability to meet requirements .. .. Retain documented information .. Changes to requirements for products and services Design and development of products and services General Design and development planning Design and development inputs Design and development controls Design and development outputs Design and development changes Control of externally provided processes, products and services General Type and extent of control Information for external providers Production and service provision Control of production and service provision Identification and traceability Property belonging to customers or external providers Preservation Post-delivery activities Control of changes Release of products and services Control of nonconforming outputs Performance evaluation Monitoring measurement, analysis and evaluation General Customer satisfaction Analysis and evaluation Internal audit .. Conduct internal audits at planned intervals .. .. Plan, establish, implement and maintain audit program .. Management review General Management review inputs Management review outputs Improvement General Nonconformity and corrective action .. When a nonconformity occurs .. .. Retain documented information .. Continual improvement
ISO 14001:2015 0.1 0.2 0.3 0.4 0.5
Introduction Background Aim of an environmental management system Success factors Plan-D0-Check-Act model Contents of this international standard
1 2 3 4 4.1 4.2 4.3 4.4
Scope Normative references Terms and definitions Context of the organization Understanding the organization and its context Understanding the needs and expectations of interested parties Determining the scope of the environmental management system Environmental management system
5 5.1
Leadership Leadership and commitment
5.2
Environmental policy
5.3 6 6.1 6.1.1 6.1.2 6.1.3 6.1.4 6.2 6.2.1 6.2.2 7 7.1
Organizational roles, responsibilities and authorities Planning Actions to address risks and opportunities General Environmental aspects Compliance obligations Planning action Environmental objectives and planning to achieve them Environmental objectives Planning actions to achieve environmental objectives Support Resources
* 9.1.1 Operational control - Monitoring, measuring equipment
7.2 7.3 7.4 7.4.1 7.4.2 7.4.3 7.5 7.5.1 7.5.2 7.5.3 8 8.1 8.2
Competence Awareness Communication General Internal communication External communication Documented information General Creating and updating Control of documented information Operation Operational planning and control Emergency preparedness and response
*8.1
Operational control - Design and development
*8.1
Operational control- External providers
*8.1
Operational control-Provision of production and service
*8.1
Operational control - Delivery and post delivery
9 9.1 9.1.1
Performance evaluation Monitoring measurement, analysis and evaluation General
9.1.2 9.2 9.2.1 9.2.2 9.3
Evaluation of compliance Internal audit General Internal audit program Management review
10 10.1 10.2
Improvement General Nonconformity and corrective action
10.3
Continual improvement
*
Operational control - Depending on nature of the business,