Company Overview

Alexander Karichenskiy Director, Telecommunications Department June 2009

Softline

Founded in 1995 ISO 9001:2000 certified (2000, 2002) CMMi4 in April 2007. On-site training center and project management institute Over 500 successful projects in Telecom, Government, Utility, Transportation and Industrial sectors Over 40 modern software products and specialized solutions 1000+ employees Subsidiaries: SBP, SBI, SM, Develine, Ecotech Operations: Ukraine, EU, USA, Moldova, Georgia, Azerbaijan, Kazakhstan, Russia Softline

Full-cycle custom development (from idea to the implementation and support stage) Intelligent software development outsourcing for foreign and domestic clients BPO & Services (We can support your non-core processes to free up your resources for your business major competence) IT Consulting (Analysis, Design, Methodology and Planning) Transition to new technologies from legacy Testing and IT-Audit Services Softline & Partners Products Deployment

Softline

Public Sector Communication Sector Oil & Gas Utilities Financial & Insurance Transportation Medicine

HR CRM Strategic management and balanced score cards E-Government Enterprise Management Online sales leads management Document management Environment protection & compliance Business Process Outsourcing Softline

Telecom: – – – – – – – –

Ukrtelecom JSC; Kyivstar GSM CJSC Golden Telecom Ltd MTS Ukraine JCS Astelit LLC Volia Cable JSC Ukrposhta, USEP Atracom Ltd.

Foreign clients: – Investment fund«Sigma Bleyzer» – Ingersoll-Rand International Sales Inc. (USA) – Boeing – New Generation Computing (USA) – Extreme Software (Switzerland) – Syntex (USA) – Serena Software (USA)

Utility: – State Enterprise National energetic company “Ukrenergo”; – AES (USA) Energetic company “Kievoblenergo”, OJSC; – Energetic company “Kievenergo”, OJSC; – EnergoAtom – Chernobil PowerPlant

Transportation: – – – –

“Kiy Avia”, JSC ANTK im. O.K.Antonova Kiev Subway State enterprise “UkSATSE”

Softline

Public sector: – – – – – – – –

Cabinet of Ministry of Ukraine; Ukrainian Parliament Ministry of Finances Ministry of Economy Ministry of Fuel and Power Ministry of an Industrial Policy Ministry for Foreign Affairs General Office of Public Prosecutor – State Treasury

Financial & Insurance – – – –

Bank of Georgia Universal Insurance Co. Generali Guarant UkrGasBank

– National association of Stock Exchanges of Ukraine – Employment Office of Ukraine – Antimonopoly Committee of Ukraine – National Commission for Regulation of Electric power industry

Construction and the industry: – – – –

JSC “Kievgorstroy” JSC “Galakton” Financial supermarket "ТАС“ USAID and others

Softline

Softline

The building project of the educational and scientific centre, dormitory Softline

Softline

TeleManagement Forum American Chamber of Commerce EBA (European Business Association) WITSA (World Information Technology and Services Alliance) Information Technologies of Ukraine IPMA

Softline

Softline

Products: Megapolis.DocNet • Electronic document management and business processes automation system

Megapolis.HR • Human resources management system

Megapolis.eHospital MSTS® - suite: • • • • • •

Customer Care Framework Connected Services Framework (SDP) Hosted Messaging & Collaboration Resource Management Service Management Business Process Management Softline

Ukrtelecom Operational Support System (Resource Mgm., Billing, Fault Mgm., Problem Mgm., Network Development)

System for the National Debt Management State employment office of Ukraine 15k users, 700 offices

Ministry of Finance Solution for management of country budget

Ingersoll-Rand (Switzerland) On-line logistic management system that processes orders and inquiries of distributors to warehouses worldwide

Enviance System for environmental monitoring Softline

Softline

Atracom (the second largest core network developer in Ukraine) Primary network board of the national operator Ukrtelecom (transport network, more than 20000 km optical lines, 9000 stuff) Ukrtelecom (national operator, about 10000k customers, 120k stuff) MTS Ukraine

(mobile operator, about 19 million customers) Kyivstar GSM (mobile operator, about 23 million customers) G o l d e n Te l e c o m (convergent operator)

Volia-Cable (TV cable operator, about 700k customers)

• Operational Support system for fiber-optic network operation

• Operational Support System • Business Support System • Resource inventory management System • DocFlow system

• Billing system for prepaid subscribers • Terradata warehouse

• DocFlow system • Terradata warehouse

• Classification and storage of billing information subsystem • Billing system • Cable networks inventory • Customer Self-care portal

Softline

Microsoft®

Customer Care Framework Microsoft®

Softline®

Service Management Softline®

Resource Management

Connected Services Framework Microsoft®

Hosted Messaging & Collaboration Softline® Microsoft®

Hosted CRM

Business Process Management

Softline

LiveLab is a joint Softline and Microsoft initiative which include various solutions for telecommunication area The first demos will include: – Microsoft Customer Care Framework – Microsoft Connected Services Framework with Hosted Messaging & Collaboration – MSTS Resource Management – MSTS Order Management/DocFlow – Softline Billing

We have well-trained staff – CCF, CSF (L200-L400 courses) and others Softline

Benefits: Reduced time for service provisioning Actual and accurate networkrelated information Alarm events enrichment More efficient and cost-effective utilization of existing resources More agile and competitive due to flexible business processes Improved network planning Collaboration space - common language for involved specialists Softline

Optimized customer service and revenue via unified real-time access to all a customer’s information by customer service representatives and customer self serve channels.

Softline

We are providing wide range of services: Hosted Services • • • •

Hosted Messaging & Collaboration Hosted Unified Communications (to be) Hosted Megapolis® DocNet Hosted MSTS® Resource Management

Managed Services • • •

Security Management VPN Management Traffic Routing

Softline

Mediation Data collection from NEs

Subscribers Mgmt

Provisioning

Payments Integration with external payment systems

Reports

Access Mgmt

Reports design and generation

Roles, rights, groups, etc

Rating, Charging

Self Care

Actions Mgmt Compaign management

Money Transfer

Softline

Internet Connection: 2 Ethernet 100 Mbps Optical Fiber Connections Fast Ethernet 100 Mbps Full Duplex between Data Center Switch

Security: 24/7/365 intrusion detection monitoring Security Officers at entrance of building Surveillance cameras

Reliability: 24/7 tech support Acclimatized data center room Uninterrupted Power Supply Diesel Power Generator Reliability: 99.9 % Guaranteed N+1 Redundancy in all systems Softline

Oblicore Guarantee™

Softline

Communications inside applications To find the right people in time (Presence) Easy transition between email, IM, Voice and Video Conferencing Single mailbox for all messages (emails, voice mail and faxes)

Availability everywhere and at any time Access to mail, IM и SharePoint without necessity of VPN connection Utilization of mobile applications

Increasing collaboration effectiveness Interaction by using audio/video/web conferences within office applications Connecting geographically separated teams

Simple communications for people and business Softline

World class products of high quality Newest Services – as an essential part of the our portfolio Optimization – continuous process Innovations – key element of our success Partner ecosystem – cornerstone of success Softline

…and the vision of Microsoft is to be in telecom sector, so key for us is to engage with partners like Softline, to develop such solutions, because we don’t have kind of products like this ourselves? We offer component software, but we need Softline to make all the glue come together… Andrew Lund, CEE, Communication Sector Lead

Thank you for your attention Softline