Communications Test Review Chapter 6

Communications Test Review Chapter 6

Word Definitions Listening – the process of receiving, constructing meaning from, and responding to spoken or nonverbal messages HURIER model – a six stage model of the listening process Hearing – a passive physiological process in which sound is received by the ear Understanding – assigning meaning to the stimuli that have been selected and attended to Remembering – recalling something from stored memory Interpreting – the process of understanding a message from the speaker’s point of view Evaluating – analyzing evidence, sorting fact from opinion, determining speaker’s intent, judging accuracy of speaker’s statement and decisions Responding – overt verbal and nonverbal behavior by the listener indicating to the speaker what has and has not been received Listening for information – listening to gain comprehension Evaluative listening – listening to judge or analyze information Empathic listening – listening to understand what another person is thinking or feeling Listening for enjoyment – listening for pleasure Critical listening – listening that judges the accuracy of the information presented, determines the reasonableness of its conclusions, and evaluates its presenter Critical thinking – the ability to analyze and assess information

HURIER Model

Ineffective and Effective Listening Habits Bad Listening

Good Listening

Thinks that topic or speaker is of no Finds areas of interest – keeps an open interest mind Focuses on speaker’s appearance and Concentrates on content of presentation delivery and overlooks characteristics of speaker Listens only for details

Listens for ideas

Avoids difficult material

Exercises the mind – prepares to listen

Is easily distracted

Resists distractions

Fakes attention

Pays attention

RURER: Receive – Understand – Remember – Evaluate – Respond Better Listening Skills: Ask questions. Seek clarifcation. Consider your frame of reference – known and new information. Paraphrase new information. Better Understanding Skills: Mnemonic devices. Clustering. Repeating. Concise note taking. Better Evaluation Skills: Separate fact from fiction. Don’t judge the message, but detect any bias. Better Response Skills: Eye contact. Connect listening to understanding. Honesty.

4 Types of Listening Skills: 1. 2. 3. 4.

Listening Listening Listening Listening

for appreciation for empathy for comprehension critically