Colin Macdonald Resume
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Colin MacDonald Telephone: (778) 882-1767 Email: [email protected] 3323 1396 Richards, Vancouver, British Columbia, V6B 3G6 CONSULTANT / PROJECT MANAGER / BUSINESS ANALYST Highlights • • •
Accomplished senior analyst with excellent communication, documentation, process, facilitation, influencing, negotiating and mentoring skills. 12 Years experience as an e-business consultant. Proven ability to manage web development teams in corporate environments.
Affiliations, Certification & Training • • •
Certified ScrumMaster (CSM) Member of the User Experience Professionals Network Vancouver 2010 Winter Olympics Technical Volunteer
Summary of Qualifications Information Architecture
• •
Experienced authoring creative briefs, site maps, storyboards and wire-frames, requirements definitions, functional specifications, hosting and maintenance agreements, user manuals, online marketing plans and project post-mortems. Conducted content inventories and taxonomy assessments.
User Centered Design (UCD) • •
Facilitated numerous UCD design sessions using cooperative and participatory methods. Experienced with most usability activities such as usability research, usability test planning, subject matter expert evaluations and usability tests.
Web Strategy • •
Comfortable working within ITIL, Agile and LAMP organizations. Solid understanding about emerging web technologies including social media and mobile.
Project Management • • •
Adept at identifying key business strategies to develop and document appropriate requirements. Clear understanding of how to balance business objectives with technical capabilities or limitations. Experienced in roadmap activities to prioritize project work.
Business Analysis • •
Solid understanding about gathering requirements, traceability matrices and data dictionaries. Participated in development of numerous projects as advisor in the area of business and systems use.
Technology Products and Partnership Knowledgebase • •
Proficient with Mac OSX up to and including 10.6, Microsoft XP, 2000, Vista and Office. Managed Vista, Citrix, Alteris, Jira, Journyx, Confluence, Subversion and Sophos PureMessage -Page 1 of [email protected] Tel (778) 882-1767
product selection and install projects.
-Page 2 of [email protected] Tel (778) 882-1767
Professional Experience SENIOR PROJECT MANAGER – CENTRAL 1 Usability & Best Practices • • • •
•
Responsible for the development of a web banking / Usability & Best Practices initiative to 300+ Credit Unions and Financial Institutes following Forrester’s Web Site Review methodology. (Including: Vancity / Coast Capital Savings & Canadian Tire Financial Services) Oversaw the identification and gathering of strategic business requirements. Created detailed project plans and developed understanding of business processes and product functionality. This project achieved the following key business benefits: o According to Forrester “MemberDirect® Services is a competitive web banking product to the big banks.” o In order to maintain that competitiveness we implemented Forrester best practices to constantly improve the quality of those services. o Used Forrester reports, best practices, credit unions and stakeholder input as well as work previously done on MemberDirect® to determine what areas needed the most improvement and have the best impact on the end user experience. Provided overall leadership to a large project team.
CONTRACTOR – ACCENTURE Software License Management Project • • • • •
•
•
•
•
09/07 – 04/08
Responsible for web & packaged software application remediation and analysis. Provided solution options and recommendations for web & packaged software applications and hardware in use by the Government that were not compatible with Vista. Reported to the Manager of IT and worked closely with the various business units, product vendors (Dell and Microsoft) and the other Vista Project Leads (Inventory of Software Assets, Application & Peripheral Readiness, Software Licensing, Application Packaging, Deployment, Training, Communications and Infrastructure) to analyze, document and coordinate strategic business objectives. Updated the documentation in accordance with Government standards.
WEB MANAGER – POPJAR MUSIC INTERNATIONAL Internet Start-up •
04/08 – 07/08
Advisor in the area of web & packaged software license management to BC Hydro. Gathered requirements specifications involving web & packaged software assets in excess of $10 million. Researched and presented best practices for packaged software license management. Supported key stakeholders in the vendor selection process by carrying out research, analyses and vendor surveys. Reviewed, managed and negotiated all vendor contracts.
TEAM LEAD – CITY OF SURREY Microsoft Vista Upgrade • •
11/08 – 05/09
03/06 – 09/07
Recommended solutions that combined the best elements of the music recording experience with emerging web / social networking and shared desktop collaborative technologies. Managed a team of web developers and graphic designers in the design and implementation of a web-based subscription management system that enabled musicians to exchange audio samples from different people from different locations. Developed application prototypes and overall web strategy using a 3-year view.
SENIOR PROJECT MANAGER – OLR SERVICES Oracle Retail Implementation -Page 3 of [email protected] Tel (778) 882-1767
11/05 – 02/06
• Implemented Oracle Retail software products. • Defined project objectives, scope, timelines, and overall approach. • Made sure that deliverables met business requirements. CONTRACTOR – ACCENTURE Siberra Corporation •
•
Worked with Siberra Corporation, a wholly owned subsidiary of Best Buy on several projects with budgets from $50,000 to $1.5million: o Analyzed the existing Best Buy IT framework to leverage existing processes and best practices to service Siberra’s online photo-sharing / social networking operations. o Produced SOP's, Best Practices, SLA's and Operating contracts. o Worked with various Best Buy affiliates (including: Yahoo!, Shoppers Drug Mart, Rogers and Sears) to get their products online through various e-commerce initiatives including customized storefronts. Reported directly to Best Buy’s VP of IT and BIO.
WEB MANAGER – ETEEOFF GOLF SERVICES Internet Start-up • • • •
05/04 – 01/05
Together with members of EA Sports, PayPal and Sophos PureMessage Solutions Team, developed a comprehensive web strategy and network marketing affiliate program to manage an online golf booking and tee time reservation service for more than 25,000 golf web sites. Lead a number of web design projects providing Internet services to a variety of golf industry clients including; ESPN (teetimewatch.com), GolfBC, Westwood Plateau Golf and Country Club, Big Sky Golf, GolfTeeTimes.com, NorthStar Golf, Golf Holidays/West and Ogio. Developed project plans, change orders, impact analysis, RFP responses, proposals and estimates. Contributed to new business development as a technical representative.
CONTRACTOR – Accenture BC Hydro • •
• • •
02/05 – 11/05
10/02 – 04/04
Managed a team of 25 web designers, copywriters, HTML coders, and JAVA developers. Introduced strategies using Microsoft web development tools as well and best practices methodology. Assisted in the strategy, design, implementation and documentation of the Accenture Business Services for Utilities Intranet. Conducted a market analysis for the adoption of an e-learning management system for the utility. Made sure that deliverables met business requirements.
Education 1989
MBA
Western
1984
CGA - Completed 3rd Year
Ottawa University
1978
Certificate in Computer Music
Carleton
•
Supplemented with many computer courses, seminars and conferences over the years.
Achievements • • • •
Former Canadian Youth Entrepreneur of the Year. Association of Collegiate Entrepreneurs 1989 A.C.E. Award winner. Opened Canada’s first compact disc retail stores. Achieved Canadian National Tennis ranking in both singles and doubles. -Page 4 of [email protected] Tel (778) 882-1767
References • • •
Michael Godin 604-584-5669 Mike Kucinskas 604-828-9312 Eileen Iverson 778-846-6035
-Page 5 of [email protected] Tel (778) 882-1767
Accomplished senior analyst with excellent communication, documentation, process, facilitation, influencing, negotiating and mentoring skills. 12 Years experience as an e-business consultant. Proven ability to manage web development teams in corporate environments.
Affiliations, Certification & Training • • •
Certified ScrumMaster (CSM) Member of the User Experience Professionals Network Vancouver 2010 Winter Olympics Technical Volunteer
Summary of Qualifications Information Architecture
• •
Experienced authoring creative briefs, site maps, storyboards and wire-frames, requirements definitions, functional specifications, hosting and maintenance agreements, user manuals, online marketing plans and project post-mortems. Conducted content inventories and taxonomy assessments.
User Centered Design (UCD) • •
Facilitated numerous UCD design sessions using cooperative and participatory methods. Experienced with most usability activities such as usability research, usability test planning, subject matter expert evaluations and usability tests.
Web Strategy • •
Comfortable working within ITIL, Agile and LAMP organizations. Solid understanding about emerging web technologies including social media and mobile.
Project Management • • •
Adept at identifying key business strategies to develop and document appropriate requirements. Clear understanding of how to balance business objectives with technical capabilities or limitations. Experienced in roadmap activities to prioritize project work.
Business Analysis • •
Solid understanding about gathering requirements, traceability matrices and data dictionaries. Participated in development of numerous projects as advisor in the area of business and systems use.
Technology Products and Partnership Knowledgebase • •
Proficient with Mac OSX up to and including 10.6, Microsoft XP, 2000, Vista and Office. Managed Vista, Citrix, Alteris, Jira, Journyx, Confluence, Subversion and Sophos PureMessage -Page 1 of [email protected] Tel (778) 882-1767
product selection and install projects.
-Page 2 of [email protected] Tel (778) 882-1767
Professional Experience SENIOR PROJECT MANAGER – CENTRAL 1 Usability & Best Practices • • • •
•
Responsible for the development of a web banking / Usability & Best Practices initiative to 300+ Credit Unions and Financial Institutes following Forrester’s Web Site Review methodology. (Including: Vancity / Coast Capital Savings & Canadian Tire Financial Services) Oversaw the identification and gathering of strategic business requirements. Created detailed project plans and developed understanding of business processes and product functionality. This project achieved the following key business benefits: o According to Forrester “MemberDirect® Services is a competitive web banking product to the big banks.” o In order to maintain that competitiveness we implemented Forrester best practices to constantly improve the quality of those services. o Used Forrester reports, best practices, credit unions and stakeholder input as well as work previously done on MemberDirect® to determine what areas needed the most improvement and have the best impact on the end user experience. Provided overall leadership to a large project team.
CONTRACTOR – ACCENTURE Software License Management Project • • • • •
•
•
•
•
09/07 – 04/08
Responsible for web & packaged software application remediation and analysis. Provided solution options and recommendations for web & packaged software applications and hardware in use by the Government that were not compatible with Vista. Reported to the Manager of IT and worked closely with the various business units, product vendors (Dell and Microsoft) and the other Vista Project Leads (Inventory of Software Assets, Application & Peripheral Readiness, Software Licensing, Application Packaging, Deployment, Training, Communications and Infrastructure) to analyze, document and coordinate strategic business objectives. Updated the documentation in accordance with Government standards.
WEB MANAGER – POPJAR MUSIC INTERNATIONAL Internet Start-up •
04/08 – 07/08
Advisor in the area of web & packaged software license management to BC Hydro. Gathered requirements specifications involving web & packaged software assets in excess of $10 million. Researched and presented best practices for packaged software license management. Supported key stakeholders in the vendor selection process by carrying out research, analyses and vendor surveys. Reviewed, managed and negotiated all vendor contracts.
TEAM LEAD – CITY OF SURREY Microsoft Vista Upgrade • •
11/08 – 05/09
03/06 – 09/07
Recommended solutions that combined the best elements of the music recording experience with emerging web / social networking and shared desktop collaborative technologies. Managed a team of web developers and graphic designers in the design and implementation of a web-based subscription management system that enabled musicians to exchange audio samples from different people from different locations. Developed application prototypes and overall web strategy using a 3-year view.
SENIOR PROJECT MANAGER – OLR SERVICES Oracle Retail Implementation -Page 3 of [email protected] Tel (778) 882-1767
11/05 – 02/06
• Implemented Oracle Retail software products. • Defined project objectives, scope, timelines, and overall approach. • Made sure that deliverables met business requirements. CONTRACTOR – ACCENTURE Siberra Corporation •
•
Worked with Siberra Corporation, a wholly owned subsidiary of Best Buy on several projects with budgets from $50,000 to $1.5million: o Analyzed the existing Best Buy IT framework to leverage existing processes and best practices to service Siberra’s online photo-sharing / social networking operations. o Produced SOP's, Best Practices, SLA's and Operating contracts. o Worked with various Best Buy affiliates (including: Yahoo!, Shoppers Drug Mart, Rogers and Sears) to get their products online through various e-commerce initiatives including customized storefronts. Reported directly to Best Buy’s VP of IT and BIO.
WEB MANAGER – ETEEOFF GOLF SERVICES Internet Start-up • • • •
05/04 – 01/05
Together with members of EA Sports, PayPal and Sophos PureMessage Solutions Team, developed a comprehensive web strategy and network marketing affiliate program to manage an online golf booking and tee time reservation service for more than 25,000 golf web sites. Lead a number of web design projects providing Internet services to a variety of golf industry clients including; ESPN (teetimewatch.com), GolfBC, Westwood Plateau Golf and Country Club, Big Sky Golf, GolfTeeTimes.com, NorthStar Golf, Golf Holidays/West and Ogio. Developed project plans, change orders, impact analysis, RFP responses, proposals and estimates. Contributed to new business development as a technical representative.
CONTRACTOR – Accenture BC Hydro • •
• • •
02/05 – 11/05
10/02 – 04/04
Managed a team of 25 web designers, copywriters, HTML coders, and JAVA developers. Introduced strategies using Microsoft web development tools as well and best practices methodology. Assisted in the strategy, design, implementation and documentation of the Accenture Business Services for Utilities Intranet. Conducted a market analysis for the adoption of an e-learning management system for the utility. Made sure that deliverables met business requirements.
Education 1989
MBA
Western
1984
CGA - Completed 3rd Year
Ottawa University
1978
Certificate in Computer Music
Carleton
•
Supplemented with many computer courses, seminars and conferences over the years.
Achievements • • • •
Former Canadian Youth Entrepreneur of the Year. Association of Collegiate Entrepreneurs 1989 A.C.E. Award winner. Opened Canada’s first compact disc retail stores. Achieved Canadian National Tennis ranking in both singles and doubles. -Page 4 of [email protected] Tel (778) 882-1767
References • • •
Michael Godin 604-584-5669 Mike Kucinskas 604-828-9312 Eileen Iverson 778-846-6035
-Page 5 of [email protected] Tel (778) 882-1767
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