Coaching Assessment & Evaluation Tools

COACHING ASSESSMENT & EVALUATION TOOLS Scenario: Intelligent International Worldwide* produces $250,000 in sales revenue quarterly. Their last two quarterly reports presented a decrease in sales byy 5%. After further evaluation, Intelligent International Worldwide* discovered a correlation between sales statistics and Executive Coaching. Items affecting the drop in sales revenue included: included Production Motivation Goal Attainment

Rationale: Production,, employee motivation and departmental goal attainment were specifically identified as negatively impacting sales statistics resulting in a lower percentage of organizational goal attainment. attainment As a result, Intelligent International Worldwide*decided to employ employ an evaluation strategy for their Executive Coaching training events. Here’s what LMS – Global did to help…

Evaluating uating the Event & Following Up: In order to build the type of workplace environment that is necessary to foster: a higher production rate, improved employee motivation, and increased goal attainment, LMS – Global responded to Intelligent International Worldwide’s* needs by providing them with the assessment and evaluation tools necessary to ensure Return on Investment (ROI). Throughout and upon completion of the training, Executives of Intelligent International Worldwide* were required to participate in synchronous and asynchronous activities, as well as, fill out pre, post, and 2/3 month follow up questionnaires. Using questionnaires as an evaluation and assessment method made it much easier to determine things like: Return on Investment, training event success, and documented skill and competency capabilities. Intelligent International Worldwide* was being provided with tangible results that that would have otherwise not been available. Since LMS-Global Global can create instant reports, via our LEFframework, LEF it simplified the process of learning evaluation and report analysis. Once the Executive Leadership Training course was complete LMSLMS Global passed comprehensive reports onto Intelligent International Worldwide*. Worldwide*

© LMS Global 2009 CSCO-001 Issue 1 21-Oct-09

contact@lms-global global.com | +44 (0) 207 183 5185

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What was Accomplished by Training Evaluation? As a result of the evaluation and assessment tools Intelligent International Worldwide* used, they were able to determine that Executive Coaching was a wise investment. Within months they observed: Improved Productivity Increased Motivation Higher rates of Goal Attainment

*To protect client confidentiality the organizational name has been changed.

Expected Impact of Coaching

Actual Impact of Coaching

Monetary Impact of Coaching

Cost of Coaching

ROI in One Year1

Revenue increased by $125,000 from $250,000 to $375,000 quarterly

50%

25%

$15,625

$7,312

200%

Reduce sales costs

Sales costs reduced by 16% or $44,000

40%

33%

$14,520

$7,312

198%

Use motivational methods to improve productivity and organizational goal attainment

Build sales metrics to evaluate sales team

N/A

N/A

N/A

N/A

N/A

Develop a 5 year plan

The estimated annual increase from new product launches over the next 5 years

25%

25%

$5,000

$7,312

68%

Objective

Metric

Recruit and Coach new sales team to increase quarterly revenue

Moving Toward the Future In closing, LMS- Global was able to assess and evaluate the success of Intelligent International Worldwide* Executive Leadership Training. Using Standalone Surveys and customized reporting, developed by LMS –Global, Intelligent International Worldwide* was able to determine that the time and money they were putting into Executive Leadership Training was well spent. If you wish for us to discuss a case study based more closely on your current situation, please contact the learning strategy team. For more information on LEF Framework™, visit www.lefframework.com. To learn how we can help integrate with your existing systems, mail to [email protected]

© LMS Global 2009 CSCO-001 Issue 1 21-Oct-09

[email protected] | +44 (0) 207 183 5185

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