Charlene Roush- Resume

Char lene Roush 1925 E. 91 st Street, Tacoma, WA 98445 (253) 677-2943 char [email protected]

OBJECTIVE A challenging customer service or clerical position with the opportunity for growth based on performance QUALIFICATIONS • 2 years recruiting, filing, data entry, evaluating medical information and scheduling appointments • Experience with Study Manager, Microsoft Office, POS register, copier and fax machine • 2 years managing a high volume and million dollar beauty supply store • 10 years excellent customer service in person and by phone EXPERIENCE Recruiter 8/2007-8/2009 Charles River Clinical Services • • • • • •

Tacoma, WA

Answered 50-60 calls per day with high degree of attention to detail to schedule medical screening appointments Performed exceptional computer skills to entered and evaluated medical data, with 40-45 wpm and 95 % accuracy, while multi tasking and using Study Manager computer program Used telephone etiquette, interpersonal communications and courteous customer service skills to assist customers by phone and in person. Exercised great judgment, diplomacy and confidentiality to problem solve and reach positive resolution while adhering to HIPPA guidelines and regulations. Used positive attitude and good team work to coordinate the recruitment of participants for investigational medication studies with co-workers and management CPR Certified, perfect monthly attendance and punctuality, highest procedure evaluations

Cosmoprof/Pacific Salon Systems Store Manager/Sales Associate • • • • • •

7/1979-8/2007 Tacoma, WA

Performed filing, data entry, inventories, cashiering, ordering, payments on account Provided excellent customer service in person as well as written communication. Increased store sales and customer count by 20% Made bank deposits in timely manner and delivered store orders by personal car Educated staff and customers on proper use of products and techniques With use of the POS register generated daily reports and posted sales summaries

Licensed Cosmetologist Worked for such salons as J.C. Penney and Trendsetters EDUCATION Clover Park Technical College Medical Terminology & Medical transcription Cosmetology received WA state license Bates Technical College Medical Record keeping Franklin Pierce High School High School Diploma, Graduated top 20 %, Honor Society

Present Tacoma, WA Lakewood, WA Tacoma, WA Tacoma, WA