Cb Tech Presentations

Fiber Leased Line Circuit with RF backup

6. IBM Xeon Servers for storage and backup. 7. Kaspersky Antivirus Protecting us from with Anti-Spy, Anti-Hacker and Anti-Spam tools. 8. Predictive Dialer for Better productivity.

1.

Leased Line from Bharti Communication (India’s Leading Internet Service Providors

2.

Radio connectivity for backup, on 5.2 Mhz Secured channel

3.

Long Distance routes from 4 different vendors.

4.

Cisco 3640 Router which support 500 + Predictive Dialing Users

5.

Managed switch Control Broadcasting, transmit UDP packets in better way.

Time Spent by Call Centre Agents Conventional Call Centre

Call Centre with Predictive Dialer Technology

No answer

45%

-

Fax, modem or answering machine

15%

-

Busy signal

5%

-

Out-of-service number

5%

-

-

20%

30%

80%

100%

100%

Activity

Waiting for next call Connection with Person Total Available Time:

Predictive Dialing Predictive Dialing Increase contact rates by 200% to 400% compared to manual dialing. Predictive Dialler automates the process of dialling customers. It predicts how many calls need to be dialled at any one time to keep all users busy, then dials the calls. In this way, it enables improving the operational efficiency of calling.

Control Panel on Dialer

Monitoring tools on Control Centre

FTP access of Dialer for Voice Logs

Customisation of Dialer according to Clients / Process

Reporting options for Inbound and Outbound

Real-Time Extension View for Live calls

Real-Time Inbound Que

This how you can Barge the Call, Locally or Remotely

We can download the voice logs with the different options

Campaign Manager

Uploading the leads with the strong ckeks

Always shows the Campaign’s Lead info