Business Processes Enhancement White Paper V1

Technology Consulting

Business Process Improvement

White Paper

How

Challenges, and can help you win

Contents

Terms and Definitions

Introduction

3

The BPE Problem

3

Importance of BPE

3

BPE Techniques

3

What should you choose

3

How Xamtrex can help you?

4

Xamtrex BPE Methodology

4

About Xamtrex

5

Other Services we offer

5

Copyright and Trademarks

5

Term BPE KPI

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Definition Business Process Enhancement Key Performance Indicator

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Introduction Any business has processes at the heart of it. Processes consume resources and take input to run in a surrounding to produce a product/service. Consumers consume your services and pay you for the value it adds to customer. If you are working in an industry that is fraught with suppliers providing competitive prices then you have very less control over your profit margin form pricing perspective. The only way you can broaden your profit margin is by optimising the processes to reduce the cost of execution.

•

Need for Robust Processes Need for Merger and Acquisition Processes Automation Manage the proliferating IT resources Need for real-time information Get a better view of Enterprise Need for diversification & globalization Need to sharing information across enterprise New Technology adoption

In all of the above cases a certain way to create significant impact is by improving the efficiency of business processes

BPE Techniques 1. Small companies generally run processes in an ad-hoc manner in which they use gut feeling to combine the variables in a certain way and feel it’s the best way to run business. The mathematical & analytical aspect of analysing the processes efficiency is missing in this method. 2. Bigger companies have setup their own processes excellence centres that focus solely on improving the processes quality. 3. If a consultancy cannot do both then they go for Business Process Enhancement Experts to help improve the business performance.

The BPE Problem Business Processes Enhancement (BPE) is an ongoing activity that any enterprise must imbibe into its DNA. Non-optimized processes are said to raise the average operational cost from a minimum of 20 percent to a maximum of 70 percent. On top the employees get demotivated working in an organisation that runs in-efficiently; together these lead to a cascade of non-performance.

Importance of BPE Process Improvement is the science of improving processes efficiency by measuring the different processes components and mixing them in a way to achieve the best performance. It starts with Identifying the Key performance Indicator’s (KPI) for the services that are an output of process. The KPIs are the critical set of qualities which the services must possess for the customers to feel happy about paying the price of Service. KPIs are generally set by customers. Then measuring the inputs, outputs, resources, time, cost, risk, dependencies and business rules taken in the current setup. Then we analyse various combination of above-mentioned variables to achieve the best combination of all variables to produce the services in minimum cost and time.

Most of the times these experts come at a very dear price to fit a small organization’s bill. Also the big consultancies work on mostly large scale projects spawning years/decades. We understand that smaller companies need a consultant who can help them with small and quick wins.

What should you choose Depending on the type of Organization you are you can choose any of the abovementioned options. We suggest you start with option 3 where you hire a consultancy in a risk free model. Rather then you inventing the wheel get the experts who understand your domain of work and who can conduct quicker projects and simultaneously train and equip your staff to conduct future BPE projects.

Key influencers to go for processes improvement. • Dissatisfied customers • Adaptation to Changing Environment

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tools, resources and inputs to give the improvised output for less.

How Xamtrex can help you? Xamtrex has worked with customers across the world and has seen the best practices in processes Improvement which are proven and trusted time and again. We can quickly execute a process enhancement project and provide you the value add. Depending on the Processes Maturity level at which your organization stands. We can do processes enhancement projects at various levels; from division level projects to enterprise level projects. We have got vast experience working with customers in following industries • Telecom Domain • Metals and Manufacturing • Energy & Utilities

Xamtrex BPE Methodology Ours is very simple and easy to understand methodology to improve your business processes as shown below.

Our experts are locally based near you so that you can reach them whenever you need them. Our cost is extremely competitive and our standards are world class. Setting up a division for process excellence is not a very cost-effective option for most of the organization. By working with Xamtrex you need to pay only for the duration of our engagement. If you sign on Xamtrex for continual improvement over years in your organization then you pay may be 20-80 days per year to us and get all services. Even if you setup a processes excellence division you will find it difficult to keep the flow of best practices from across the world flowing into your team. This is where Xamtrex can leverage its continual learning from its projects across the globe and bring to you the latest in processes excellence from the world so you are the first one to benefit from our newest leaning. Xamtrex can empower your Mangers with the processes enhancements and tools so that they can improve, redesign or reengineer processes within their divisions. Xamtrex also provides Process reengineering services which is different from Processes improvement. Where the focus of Processes improvement is to fine tune the variables of existing processes to give more output for less input; Processes reengineering involves complete re-design of a process using different technology,

We follow an eight step process for you to realise the benefits of Processes Enhancements. Depending on the size of the project these eight steps could be complete from 20 working days and upwards. Shown below are the works that we do during the projects we execute • Work with local teams to develop capacity to sustain new and improved processes. • Train and share knowledge with teams to enable development of business transformation capabilities. • Co-own responsibility for improving business performance through the use of key business metrics. • Provide change management leadership to ensure achievement and continuation of targeted performance levels. • Provide leadership and coaching needed to support cultural shift necessary to support business process transformation.

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About Xamtrex Xamtrex is a private Limited Company founded in 2009. Our experts have 120 man months of experience in Business Processes Enhancement. Xamtrex is in the business of enhancing its customer's business processes from a 360 degree perspective and train people in the areas of Business Process Management, Enterprise Architecture Management, and Strategic Processes Enhancement.

Other Services we offer

Contact Us Name UK Reg Address Email Phone

: Xamtrex Private Limited : 06855639 : 15 Hurworth Avenue Slough, Berkshire, SL3 7FE, United Kingdom : [email protected] : +44 1753 571 636 (Call us now to discuss how you can benefit)

Copyright and Trademarks Copyright  2009, Xamtrex Ltd. This document is a published work protected by the United States copyright laws and is proprietary to Xamtrex. Disclosure, copying, reproduction, or use of this document by anyone other than authorized employees, authorized users, or licensees of Xamtrex Ltd, without the prior written consent of Xamtrex Ltd, is prohibited.

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