Business
&
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IT
Fundamental Role of IT in Business Information Systems
Support of Strategic Advantage Support of Managerial Decision Making Support of Business Operations
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Example-Retail Customer Purchases
Inventory
Payments
Sales Trends
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Contribution of IT
POS Terminal •Sales Transactions •Data Entry
Product Database
Server •Sales Transaction Processing •Database Updates •Inquiry Processing
Client PC Inquiries & Responses
Customer Database
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Sales Database
Development of IT
Enterprise & global Internetworking: 1990s-2000s Inter-networked information Systems For end user, enterprise, and inter-organizational computing, communications, and collaboration, Including global operations & management on the internet, intranets, extranets Strategic & End User Support: 1980s-90s End User Computing Systems Direct computing support for end user productivity & work group collaboration Executive Information Systems Critical information for top management Expert Systems Knowledge based expert advice for end users Strategic information systems Strategic products & services for competitive advantages Decision Support: 1970s-80s Decision Support Systems
Interactive ad hoc support of the managerial decision making process Management Reporting: 1960s-70s Management Information Systems Management reports of pre-specified information to support decision making Data Processing: 1950s-60s Electronic Data Processing Systems Dharmendra Arora JIM Transaction processing, record-keeping & traditional accounting applications
Types of Information Systems
Information Systems Operations Support Systems Transaction Processing Systems
Process Control Systems
Management Support Systems Enterprise Collaboration Systems
Management Information Systems
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Decision Support Systems
Executive Information Systems