Business Com Major Assignment B

International Business Screens Bhd. International Business Complex (IBC) Jalan Tun Razak 42400 Kuala Lumpur Mr. Klaus Brueckner Haushalt Prozessoren GmbH Freies Geschäft Quadrat Berlin, Germany

17th March 2006

Re: Apology For The Delayed Delivery Of Your Order Dear Mr. Bruecker, It is with great regret to inform you that your order of two hundred thousand 32 inch Flat Panel TVs will have to be delayed for three weeks from today’s date. Thus, we will be unable to meet our promised delivery date. We sincerely apologize for the delay and any inconvenience caused. The cause of the delay was due to problems with our customs papers. Although we managed to clear this problem, this was not in time to get your goods onto the cargo ship, as it had already left. The next cargo ship will arrive three days from now, and your order would be transported to Germany in 20 days time. Due to the fact that we have been unable to fulfill our promised delivery time, we offer you a 15% discount on your invoice as compensation for the troubles caused. If there is anything else that we could do for you, please do not hesitate to contact us. Once more, we express our deepest apologies, and we will do all our best to ensure that your order reaches you as soon as possible. We thank you for your patience. On behalf of the company, I once again express thanks for your order as well as great regret for the delay. We look forward to be of additional service to you, and we hope that you will continue to do business with us, as we offer the best multimedia machines at the most competitive of prices. Yours sincerely, Abdul Rahman Razak (CEO) International Business Screens Bhd.