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Final Exam Review English for Bus. & Tech 1 September 23-24, 2008
Exam Content
Unit 4 – Time Zones (p.20-23)
Unit 5 – On the Phone (p.24-27)
Calculating time difference Making arrangements Planning a schedule Answering the phone Making requests Asking for information
Unit 6 – Placing an Order (p.28-31)
Ordering office supplies Countable/uncountable nouns Making complaints
Unit 4 – Time Zones
Calculating time difference
To calculate Greenwich Mean Time (GMT):
If the GMT is positive, we must subtract (-), but if the GMT is negative, we must add (+)
For example: Thailand is +07:00, so we must subtract (+07:00 – 07:00 = 00:00 GMT) Vancouver is -08:00. so we must add (-08:00 + 08:00 = 00:00 GMT)
Calculating GMT
If the local time in Thailand (+07:00) is 15:00.
To calculate GMT:
15:00 – 07:00 = 08:00 GMT
If the local time in Vancouver (-08:00) is 15:00.
To calculate GMT:
15:00 + 08:00 = 23:00 GMT
Calculating Time Difference
If the local time in Thailand (+07:00) is 15:00, what is the local time in Vancouver (-08:00)?
1st: calculate GMT: 15:00 – 07:00 = 08:00 GMT 2nd: calculate Vancouver local time: 08:00 GMT – 08:00 Vancouver GMT Vancouver Local Time is 00:00 Or, Vancouver local time is midnight.
Making Schedules
What do you do everyday? When is a good time to call you? When are you free?
Exercises on p. 32
Communication 1: If someone is planning to visit your hometown for one day, fix a one-day touring schedule for them.
Unit 5 – On the Phone
Polite language with modal verbs
(would, could, may, can)
Who are you? (direct) Who may I ask is calling? (indirect/polite)
What do you want? (direct) What would you like? (indirect/polite)
Making a request
Requesting for information
(name, phone number, address…)
Do communication activity on p. 25 with a partner. Key information:
Introducing yourself How may I help you? Who is calling? Could you spell that for me please?
Unit 6 – Placing an Order
Placing an order
Countable and Uncountable nouns
What? How much? How many?
Countable (“s”) / Uncountable (no “s”)
Making a complaint
Complaint / apology / action / follow-up
Review on p. 89
Review the dialogue at the bottom of p. 89 Hello, Unifit. Can I help you? Yes. My name’s Kay Jongson of MicroX. I placed an order last week and it hasn’t arrived yet. I’m sorry about that. I’ll check it for you. May I have your account number please? MX343467 Just a moment please… Ms Johnson. Your order went out yesterday. You should receive it later today. Oh. Thank you. Not at all Good bye. Bye.
Thank you very much. I am available at my office for extra help or review by appointment. Good luck on your exam and in your future.
Exam Content
Unit 4 – Time Zones (p.20-23)
Unit 5 – On the Phone (p.24-27)
Calculating time difference Making arrangements Planning a schedule Answering the phone Making requests Asking for information
Unit 6 – Placing an Order (p.28-31)
Ordering office supplies Countable/uncountable nouns Making complaints
Unit 4 – Time Zones
Calculating time difference
To calculate Greenwich Mean Time (GMT):
If the GMT is positive, we must subtract (-), but if the GMT is negative, we must add (+)
For example: Thailand is +07:00, so we must subtract (+07:00 – 07:00 = 00:00 GMT) Vancouver is -08:00. so we must add (-08:00 + 08:00 = 00:00 GMT)
Calculating GMT
If the local time in Thailand (+07:00) is 15:00.
To calculate GMT:
15:00 – 07:00 = 08:00 GMT
If the local time in Vancouver (-08:00) is 15:00.
To calculate GMT:
15:00 + 08:00 = 23:00 GMT
Calculating Time Difference
If the local time in Thailand (+07:00) is 15:00, what is the local time in Vancouver (-08:00)?
1st: calculate GMT: 15:00 – 07:00 = 08:00 GMT 2nd: calculate Vancouver local time: 08:00 GMT – 08:00 Vancouver GMT Vancouver Local Time is 00:00 Or, Vancouver local time is midnight.
Making Schedules
What do you do everyday? When is a good time to call you? When are you free?
Exercises on p. 32
Communication 1: If someone is planning to visit your hometown for one day, fix a one-day touring schedule for them.
Unit 5 – On the Phone
Polite language with modal verbs
(would, could, may, can)
Who are you? (direct) Who may I ask is calling? (indirect/polite)
What do you want? (direct) What would you like? (indirect/polite)
Making a request
Requesting for information
(name, phone number, address…)
Do communication activity on p. 25 with a partner. Key information:
Introducing yourself How may I help you? Who is calling? Could you spell that for me please?
Unit 6 – Placing an Order
Placing an order
Countable and Uncountable nouns
What? How much? How many?
Countable (“s”) / Uncountable (no “s”)
Making a complaint
Complaint / apology / action / follow-up
Review on p. 89
Review the dialogue at the bottom of p. 89 Hello, Unifit. Can I help you? Yes. My name’s Kay Jongson of MicroX. I placed an order last week and it hasn’t arrived yet. I’m sorry about that. I’ll check it for you. May I have your account number please? MX343467 Just a moment please… Ms Johnson. Your order went out yesterday. You should receive it later today. Oh. Thank you. Not at all Good bye. Bye.
Thank you very much. I am available at my office for extra help or review by appointment. Good luck on your exam and in your future.
