Brochure Quality Improvement Tools

(P&Q) Productivity & Quality Enhancement Programme COURSE

QUALITY IMPROVEMENT TOOLS 27 – 28 October 2009, Kings Hotel, Ayer Keroh, Melaka RATIONALE In solving quality related problems, lots of QC Tools and techniques are being developed and used. Therefore, understanding the QC Tools and techniques will help identify, analyse and solve quality related problem in very focus and systematic ways. This program will highlight the Seven QC Tools like Pareto Diagram, Ishikawa Diagram and others which are mainly used in solving QIT/ICC problems.

OBJECTIVES At the end of the programme, participants should be able to: • Understand the concept of problem solving in their quality improvement project. • Understand the QC Tools and their application in problem solving. • Obtain practice in working through the PDCA/DMAIC cycle with emphasis on the QC techniques.

Sign Up Today! Please register before: 20 Oct. 2009

• Introduction to Problem Solving Concept • PDCA/DMAIC Cycle • 7 QC Tools - Check-Sheet - Pareto Diagram - Ishikawa Diagram - Scatter Diagram

DAY 1 • Data Collection DAY 2 - Histogram - Graph and Charts - Control Chart • Application of 7 QC Tools in QIT/ICC project

WHO SHOULD ATTEND ICC Facilitator, Leaders, Members and others that is in charge of improvement initiatives in the organisation.

PAYMENT

RM500 per person (50% discount for non-SME and 80% for SME company) (include course materials, certificate, lunch and coffee breaks)

PROGRAMME MANAGER

ADDRESS

Mr. Mazuan Bin Salih Tel: 07- 2377 422 Fax: 07-2380 798 Email: [email protected] Web site: www.mpc.gov.my

Malaysia Productivity Corporation (MPC) Southern Region Office No. 8, Jalan Padi Mahsuri Bandar Baru UDA 81200 Johor Bahru

TRANSFORMATION, INNOVATION, PARTNERSHIP

P&Q ENHANCEMENT PROGRAMME 2009 REGISTRATION FORM Programme Title

: QUALITY IMPROVEMENT TOOLS

Code

410E

Date:

27 – 28 OCTOBER 2009

Venue

KINGS HOTEL, AYER KEROH, MELAKA

Fee :RM 500 / RM 100 (SMEs) RM 500 / RM 250 (Non-SMEs)

1. Please register the following person(s) for the above programme *:

ITEM

NAME & E-MAIL ADDRESS (IF ANY)

DESIGNATION

EMPLOYMENT CATEGORIES M : Management S : Supervisor E : Employee

i. ii. iii. iv.

Enclosed is a cheque No

for RM

: made payable to “MALAYSIA PRODUCTIVITY CORPORATION” for the payment of _______ participant(s) for the above programme. 2. Name of Contact Officer : 3. Designation

:

4. Organisation Name

:

5. Mailing Address

:

6. Organisation Size

: Multinational / Big / SMEs / Government **

7. Economic Sector

: 01 : Agriculture / 02 ; Mining / 03 : Manufacturing / 04 : Utilities / 05 : Construction / 06 : Retail Services / 07 : Transportation / 08 : Finance & Commerce / 09: Social, Legal, Education, Police, Army, NGO, Consumerism, Arts, Entrepreneurship, Human Resource, Land Cooperation, Sports / 10 : Science / Technology/ICT / 11: Others (Please Specify)**

8. Sub-sector/Industry Group: (Please Specify) 9. Contact person for Billing Purposes: 10. Billing Address : (If different from mailing address)

Fax :

11. Tel :

E-mail : Date :

12. Authorised Signature :

Company Stamp :

Note : * Registration and payment should be made five (5) DAYS BEFORE the commencement of the programme. Reservation can be made by phone, mail, fax or e-mail but will be confirmed upon receipt of the registration form and payment. A FULL FEE is chargeable IF NO WRITTEN notice of cancellation is RECEIVED by MPC FIVE (5) DAYS BEFORE the programme commences or if the participant fails to report for the programme. Cancellation with less than FIVE (5) days notice will not be accepted. However, substitute participant(s) is/are always welcome. MPC RESERVES THE RIGHT to change the venue or the facilitators or the contents of the programme or reschedule or cancel the programme due to unforeseen circumstances and will notify registered participants accordingly. For further enquiries, please contact the respective Programme Manager. **Please delete if not applicable PERBADANAN PRODUKTIVITI MALAYSIA / MALAYSIA PRODUCTIVITY CORPORATION CORPORATION (MPC)

No. 8, Jalan Padi Mahsuri, Bandar Baru UDA, 81200 Johor Bahru, Johor Tel : 07- 2377 422 Fax : 07-2380 798 (Attn : Mr. Mazuan Salih) Toll Free : 1-800-88-1140

Email : [email protected]

Website: www.mpc.gov.my